We are CREATIVE PROFESSIONALS who elevate BRANDS

BigDrop Inc is a design and development firm that specializes in bespoke digital solutions for brands of all sizes.Your identity is a reflection of your company and much thought and effort needs to be put into your presentation.  The current generation revolves around the web as primary means to run your business, serve your clients, and communicate your branded message to the World.

 Through careful consultations, we can find out what your taste is, whether it is a simple informational or a lavish multimedia site.  As a creative workforce, we produce design experiences that entertain, inspire, satisfy and challenge our clients and their patrons.  We help enable your market to see the "glow" of your organization and increase prospects from being one-time visitors to regular consumers.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2012
Show all +
New York, NY
headquarters
  • 111 John Street Suite 450
    New York , NY 10038
    United States
other locations
  • 6101 W Centinela Ave., Suite 350
    Culver City, CA 90230
    United States
  • Ukraine

Portfolio

Key clients: 

 

  • Samsung
  • Saks Fifth Avenue
  • Top Rank
  • Hudson's Bay Company
  • Lily Camera
  • Kids Creative
  • Blk Water
  • Dice

Reviews

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Web Redesign for Video Communication Firm

"Their adaptability, design, reasonable up-front costs, and development knowledge were outstanding." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Jan. 2019
Project summary: 

Big Drop redesigned a corporate website. They did both design and development and created a new UX/UI.

The Reviewer
 
51-200 Employees
 
North Hollywood, California
Darian Germain
VP Marketing, MediaPlatform
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the website and are convinced it will attract new business. Big Drop instituted an effective project plan, and the efforts they took to minimize up-front costs were greatly appreciated. Customers can expect a flexible, experienced partner.

BACKGROUND

Please describe your company and your position there.

I’m the VP of marketing for a software company that provides enterprise video platforms to companies that allow them to use video securely across their internal networks. Our specialty is premium, TV-quality live video "business broadcasts" that executives use to connect, engage and inspire large, globally dispersed workforces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Drop?

We needed to completely redesign our corporate website.

What were your goals for this project?

We wanted to energize our image and identity by modernizing our brand to more accurately reflect our leadership in technology innovation.

SOLUTION

How did you select this vendor?

My predecessor selected them.

Describe the project and the services they provided in detail.

They provided web design, web development, UX/UI, and motion services.

What was the team composition?

We worked with a design project manager, a development project manager, a graphic designer, a UX/UI architect, a frontend developer, a backend developer, and a QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We just launched, but I’m confident the site will have a significant, positive impact on our business, driving everything from new customer acquisition to business development and analyst/press relations.

How was the project management arranged and how effective was it? 

We handled project management in two phases: design and development. It was effective and organized. The transition was well managed.

What did you find most impressive about this company?

Their adaptability, design, reasonable up-front costs, and development knowledge were outstanding.

Are there any areas for improvement?

The maintenance charges were a bit higher than I expected, but they’re willing to shore up their monthly estimates with line-item backup.

4.5
Overall Score We’re very pleased with Big Drop's work and feel confident that it will update and refresh our brand and have a positive impact on our business.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We needed to catch up quickly at the end because of some miscommunication about the delivery date. They came through by working over the holidays.
  • 5.0 Cost
    Value / within estimates
    It was very reasonable for site design and development. The maintenance cost seems a bit high but we’re just getting started.
  • 4.5 Quality
    Service & deliverables
    Perhaps because of our budget, but we did most of the heavy lifting on strategy/content development.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them and share the above information.

Web Dev & Ongoing Support for Alternative Medicine Company

"Because of that work ethic and dedication, we've been happy to continue working with Big Drop."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Mar. 2016 - Ongoing
Project summary: 

Big Drop is an ongoing partner that takes on a wide array of projects for the company, from web design and development to hosting services. They currently help with managing the website and issue resolution.

The Reviewer
 
201-500 Employees
 
Franklin, Massachusetts
Community Relations Manager, Alternative Medicine Company
 
Verified
The Review
Feedback summary: 

Their team is capable of turning over tasks quickly, which is exactly what the company requires. They’ve also been able to tackle website issues on weekends to make sure the service wouldn’t be interrupted, despite the fact that they don’t have staff directly assigned for this.

BACKGROUND

Please describe your company and your position there.

I’m the community relations manager at a marijuana company that handles everything from seed to sale. We have two dispensary storefronts—a medical one and a dual-use one.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Drop?

Our company needed website management, development, and hosting services.

What were your goals for this project?

We wanted the ability to have many users browse our website without any crashing or errors. We also always have new initiatives that we want to be turned over quickly.

SOLUTION

How did you select this vendor?

One of our founders selected them, and we’ve been working with together for just about three years now.

Describe the project and the services they provided in detail.

Big Drop has worked extensively on countless large and small projects since we started working together. Some of them involve implementing new page designs from PSD files and others include server expansion. They’ve also completely revamped our homepage and much more.

They’re currently helping us facilitate large projects, assisting with any glitches or bugs that pop up.

What was the team composition?

We usually have one project manager, an overseeing manager, and a tech person involved. However, we sometimes need projects turned over quickly or things done during off-hours, so we’ve worked with their president and CTO many times for this.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

There was a Friday where the website wasn't working quite as we were hoping it would. We were able to get a hold of their CTO in the evening, who worked diligently until the issue was solved. Because of that work ethic and dedication, we've been happy to continue working with Big Drop.

How was project management arranged and how effective was it?

Project management is effective. They use ZenDesk, which is helpful for organizing all our requests and ensure each one is addressed.

What did you find most impressive about this company?

Our tasks have been turned over very quickly with the latest project managers.

Are there any areas for improvement?

Having staff available on the weekends or evening shifts would be helpful. Every once in a while, we have website issues over weekends, so it would be nice to have a dedicated person to reach out to for help.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Design Services for Healthcare Analytics Company

"Big Drop's design expertise sets them apart."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Ongoing
Project summary: 

Big Drop designed a variety of marketing materials, including logos, trade show flyers and booths, and videos. They also assisted with a website redesign. 

The Reviewer
 
11-50 Employees
 
Cheshire, Connecticut
Jeannette Brzozowski
Senior Operational Strategist, Medacist Solutions Group
 
Verified
The Review
Feedback summary: 

The trade show materials attracted an audience, sparked interest, and drew admiring comments from fellow attendees. Big Drop's extensive design knowledge, quick turnarounds, and attention to detail make their workflow smooth and seamless. 

BACKGROUND

Please describe your company and your position there.

I'm the senior operational strategist at Medacist Solutions Group, a healthcare analytics company focused on combating drug diversion across the United States. As a leader and innovator, we support thousands of hospitals across the country. My role covers a wide array of responsibilities, including oversight of our design, branding, and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Drop ?

We've used Big Drop for numerous projects.

What were your goals for this project?

We needed our website and materials to more accurately portray our identity, our vision for the future, and our innovative mindset. We wanted to promote ourselves as an industry leader and capture our audience's attention.

SOLUTION

How did you select this vendor?

I searched for local design companies with great reviews from similar clients. I reviewed three or four companies, and chose Big Drop because they best understood our vision.

Describe the project in detail.

Each project begins with a call to discuss the scope. Big Drop listens to us and asks questions to fully understand our goals, then creates a detailed timeline and scope of work. We meet regularly to review the designs and iterate on them until they meet our expectations. Once our team signs off on the designs, Big Drop builds the product in a timely manner.

They also help with our designs, listening to our vision and making it a reality. They have designed our logos, our booths and flyers for two trade shows, and two product and company videos. When our team of developers had overhauled our website and wanted a fresh outside perspective, Big Drop provided it!

What was the team composition?

Our main contact at Big Drop has worked with us since the beginning. During the website redesign, we primarily worked with three project managers. A larger team worked on the designs and technical elements. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Every project for our trade shows has attracted great responses. We launched new products two years in a row, and found great success with all the materials they designed. These designs drew an audience, promoted our products, and received compliments from other vendors.

How effective was the workflow between your team and theirs?

We work great together. Our project manager organizes and facilitates everything efficiently and successfully.

What did you find most impressive about this company?

Big Drop's design expertise sets them apart. Their designers understand the scope of each project and follow through on our vision.

Are there any areas for improvement?

The only area for improvement would be their technical team. We self-host our website and ran into issues when transitioning from Big Drop to our internal team. They had never worked with a self-hosted client before.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Platform Dev for Specialty Metal Supplier

"Their programming skills and design team are valuable to us."

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jun. 2016 – Nov. 2018
Project summary: 

Big Drop developed an e-commerce storefront. The platform was built using Ruby on Rails and they are continuing to add features and functionalities, though the main development is complete.

The Reviewer
 
51-200 Employees
 
Rockaway, New Jersey
Sean McCloskey
Marketing Specialist, Titanium Industries
 
Verified
The Review
Feedback summary: 

The online site serves as a solid base and is being modified to take advantage of the quality design. The Big Drop team’s industry expertise and strong communication have enabled a smooth process that continues to fulfill expectations.

BACKGROUND

Please describe your company and your position there.

I’m the marketing specialist for Titanium Industries, a provider of specialty metals. We serve the aerospace, industrial, medical, oil, and gas markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Drop ?

We hired Big Drop to produce, host, launch, and maintain our e-commerce storefront.

What were your goals for this project?

We want to achieve a clean, robust platform to display our various specialty metals and offerings.

SOLUTION

How did you select this vendor?

We selected Big Drop because of the positive reviews they’ve received. Additionally, they have strong expertise within their industry.

Describe the project and the services they provided in detail.

Big Drop designed the site to include our range of products and to allow for future customization. They're developing the platform using Ruby on Rails and it includes several features to organize and display product information. Their team also hosts and maintains the site.

What was the team composition?

The Big Drop team consists of numerous programmers and account representatives. Additionally, several members of our team work with them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Though Big Drop provided a quality design for the site, we’re still working toward our initial goals with them. Their team has given us a strong base to make revisions and upgrades on to achieve the site's full potential.

How was project management arranged and how effective was it?

Though their style of project management has changed over time and there are language barriers, they are effective communicators. The project flows consistently and they handle all interactions well.

What did you find most impressive about this company?

Their programming skills and design team are valuable to us.

Are there any areas for improvement?

The production of certain elements has taken longer than expected because of Big Drop’s busy schedule. However, they remain responsive and are accommodating about our requests.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Website Development for Photo Canvas Print Manufacturer

"We cannot put it into words how much we wish we had hired another web design company."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$50,000 to $199,999
 
Jun. 2016 - 2018
Project summary: 

Big Drop designed and developed a website. However, the project ended before final delivery.

The Reviewer
 
1-10 Employees
 
Sherbrooke, Canada
Owner, Nanook Canvas G. P.
 
Verified
The Review
Feedback summary: 

After a nearly 2-year delay, the website was neither completed nor functional. Rising costs, numerous errors, and ineffective project managed led to the partnership’s termination. Big Drop could have handled the situation more professionally with better communication and proposed solutions. The vendor responded on January 8, 2019. Their response is below the review. 

BACKGROUND

Please describe your company and your position there.

I own Nanook Canvas G.P., a manufacturer of custom photo canvas prints.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Drop?

Our website had a high bounce rate, didn’t convert, and was not mobile-friendly. We engaged Big Drop to develop a new website that would solve these issues and give us an edge over the competition.

What were your goals for this project?

We wanted the new site to be modern, engaging, accessible, mobile-responsive, and SEO-friendly. We expected higher conversion rates and a timely delivery that complied with our specifications.

SOLUTION

How did you select this vendor?

We found Big Drop online. They were very responsive and seemed to be capable. Though the price was higher than we preferred, the team offered a “full package” that we decided to invest in.

Describe the project and the services they provided in detail.

Big Drop created designs after our initial discussions. Once we approved the mock-ups, the team started the development phase. However, we proceeded to development without completing the second part of the design approval form, which detailed the site’s functionalities—preview, design, tools, etc. We ended the relationship before final delivery.

What was the team composition?

The team included several resources and multiple project managers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project started well, but development took longer than expected. Big Drop’s “full package” contract promised a 6–8-month timeline. However, delays elongated the engagement to two years, at which point the team said they needed another 15–18 to finish the site. Big Drop developed core features without discussing them in full detail. Most aspects of the build did not comply with our feedback notes. They asked for more money that we originally agreed to pay. That felt unprofessional because we were already making compromises in an attempt to salvage the project. We had to end the relationship prior to final delivery because they made us choose between extra fees or accepting an unfinished site with several errors.

By the end, we were exhausted, frustrated, and stressed out. Since our previous site didn’t convert, we had stopped all marketing until the new site would be ready. But what’s worse, we have to take this issue to court to reach an appropriate settlement; Big Drop had agreed to settle, but their terms were unacceptable.

How was project management arranged and how effective was it?

Their project management looked impressive on paper, but the team never met their own milestones. The turnover with project managers caused several frustrations; we had to explain things over and over again. That was neither cost-effective nor time-efficient.

Are there any areas for improvement?

In addition to estimates and project management, Big Drop needs to improve how they handle situations when things go wrong. We understand errors and unexpected issues occur, but the team could have done more to make the problems right for us.

0.5
Overall Score We cannot put it into words how much we wish we had hired another web design company.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    The team never reached the milestones or functionalities outlined in the proposal.
  • 0.5 Cost
    Value / within estimates
    The project was very expensive considering the frustrating experiences and incomplete product.
  • 0.5 Quality
    Service & deliverables
    The team never discussed feature development with us in full detail.
  • 0.5 NPS
    Willing to refer
    We were very unhappy with the service. Unfortunately, we can't recommend Big Drop.

Company response

The vendor responded on January 8, 2019. The reply is written by Andrew Yakovlev, (CFO, Big Drop). 

Thank you for your feedback. We regret that our agency was not able to meet your expectations for the project. We work hard to ensure that we deliver superior end results for our clients, as well as a great service experience. This means going above and beyond, and always meeting our clients more than halfway.

On this project, our team dedicated more than 5,000 to meet the client’s needs; the total hours exceeded the original fixed scope. The team went into frontend development to accommodate the client’s timeline—and in the same spirit of accommodation—moved quickly into backend development. Our team did this while basing specifications on the current site’s functionality.

We feel that the client did not act in good faith. From our perspective, they used this as an opportunity to push the scope well beyond the original specification and rework the approved UI/UX. We offered several options to execute gap analysis, lock in specifications, and finish the platform after extensive QA, which we executed at no additional cost. The client rejected these options and did not propose alternatives.

Web Design for Concealed Carry Holster Company

"They have a top-level team and I can't imagine that anyone can be better."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2017 - Jan. 2018
Project summary: 

Big Drop built a WordPress website, managing design/development and creating a Q&A section for the front page. One of the key features is the checkout system for a product that has thousands of configurations. 

The Reviewer
 
1-10 Employees
 
Ft. Lauderdale, Florida
Joseph Rogers
Owner, 3 Speed Holster
 
Verified
The Review
Feedback summary: 

As soon as the site was launched, the number of sales quadrupled, while the new checkout system enables customers to easily build their own product. Highly professional and responsive, they went above and beyond to understand the business and delivered a top-notch product.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a concealed carry holster company. We have one location where we manufacture and sell holsters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Drop?

We were looking for a company to design a website for us. Since it's an unusual product, our biggest challenge was to develop a checkout system. 

SOLUTION

What was the scope of their involvement?

They built a WordPress website for me and developed an outstanding front page where they presented everything my customers need to know. They researched my business and went above and beyond to understand my product. The website has answers to all the common questions. When I go over those questions with my customers on the phone, 100% of them make a purchase, so putting the key points on the website was a genius move. Setting up the checkout system was a complex process because our holsters have thousands of configurations–different measurements and colors–for guns and lasers, but they did an excellent job. 

What is the team composition? 

I worked with the design team and the development team. 

How did you come to work with them?

I've been doing research for years, looking for the right company to build my website. After talking to Big Drop, I trusted them to create a functional website and take care of the aesthetic side

How much have you invested with them?

I spent $46,000.

What is the status of this engagement? 

I worked with them from June 2017–January 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

During the year before the website launch, I slowly dropped advertising in anticipation of better returns on ad investment. By the time of launch in January 2018, traffic was at its bare minimum, as were sales. At the first day of the launch, sales instantly quadrupled! The new checkout system makes it fun for customers to buy my products.

How did they perform from a project management standpoint? 

They were amazing. I wrote them a personal thank you note. Whenever I asked a question, they always knew the answer to it. They were extremely responsive and addressed any issues or bugs immediately. I also wrote a public review on Google commending them on their work. 

What did you find most impressive about them?

They have a top-level team and I can't imagine that anyone can be better. 

Are there any areas they could improve?

I can't think of anything. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd recommend them to anyone who needs a website.

Web Design and Marketing for Insurance Company

“It's a one-stop shop, and I appreciate their expertise.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

After moving over to Big Drop’s platform, they enhanced the website with more resources and an overhaul to make it more user-friendly. They also added new content and splash screens. 

The Reviewer
 
201-500 Employees
 
Sunrise, Florida
VP Operations, Insurance Company
 
Verified
The Review
Feedback summary: 

This professional team helped to prepare the website for heavy demand by adding resources, supporting its functionality and keeping customers happy and informed. With a wide range of skills, Big Drop offers a broad variety of services combined with excellent customer service.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of operations at a homeowner insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Drop?

We were looking to address our scalability and redundancy. We were also looking for graphic design and marketing expertise. We wanted a hosted solution to manage our growing insurance companies. In order to be responsive to hurricanes in Florida, we need important touch points for our customers available 24/7, such as uptime and claim report functionality. A local vendor managed our website for the past 5 years, but our organization grew rapidly in that time. We needed a more reliable, redundant, and scalable platform.

SOLUTION

What was the scope of their involvement?

The objective was to first move our existing platform from the old vendor to Big Drop. Once that was completed, we added resources, cleaned the webpage, made it more user-friendly, and found nuances that we could improve upon. Since they absorbed the web page, they updated website content and added splash screens. A lot of their work was behind the scenes.

We're currently speaking with them about designing an entirely new skin for the website's look, feel, and user experience. They also offer other marketing services that I'm exploring as well.

What is the team dynamic?

I've communicated with at least 4 individuals at Big Drop who have addressed the project needs.

How did you come to work with Big Drop?

We had a list of criteria that a new vendor must have to bring us to the next level such as best practices, scalability, and backups. Big Drop met all of our requirements.

How much have you invested with them?

We spent around $20,000–$30,000.

What is the status of this engagement?

We've been working with them since 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When Hurricane Irma hit Florida, the website had a surge of visits. Pre-landfall, we made sure Big Drop added resources to our website. It was amazing how many individuals went to that webpage, filed a claim, or made sure their insurance was up to date, etc.

How did Big Drop perform from a project management standpoint?

They performed very well. They're methodical; they schedule and follow through. They're a professional firm.

What did you find most impressive about them?

I love that they offer multiple services. They can host a website and manage it, but they also do marketing spins, social media, and graphic design. It's a one-stop shop, and I appreciate their expertise. Their attentiveness to requests and follow through shine.

Are there any areas they could improve?

No. I have nothing negative to say.

Do you have any advice for potential customers?

Know that you're in good hands. They're experts at their trade. It was refreshing and all positive. Do your research and get comparable quotes. We enjoyed the experience.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've never missed a deadline yet.
  • 4.0 Cost
    Value / within estimates
    They're in range with the other quotes we had. They're slightly more expensive, but at the end of the day, you get what you pay for.
  • 4.0 Quality
    Service & deliverables
    It could always improve. Everyone can get better at anything they do.
  • 5.0 NPS
    Willing to refer
    There are always areas to improve regardless of the circumstances, but I would recommend them.

Wordpress Design for Financial Nonprofit

"They created a user experience that’s very smart and reasonable."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jul. 2016 - Ongoing
Project summary: 

BigDrop designed and developed a complex website from wireframe to launch. Key features included layered payment structures, a user dashboard, databases and spreadsheets.

The Reviewer
 
11-50 Employees
 
New York City Metro Area
CEO, Financial Nonprofit
 
Verified
The Review
Feedback summary: 

Trustworthy and fast, BigDrop delivered a functional site free of crashes or bugs of any kind. They smoothly integrated any desired changes and reliably implemented fixes by the next business day.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of the Financial Communication Society, which is a national not-for-profit trade association for financial marketers. We’ve been in business since 1967; our business model is that we run content-driven live events that bring together financial marketers and their industry partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Drop?

One of the critical things for our business model is having a highly functioning website. About three years ago, we started trying to bring our website into the 21st century and engaged a web firm out of Chicago. We got an okay-looking website out of it, but we never went a full week without there being some sort of issue. After about a year and a half, I got a cue from the board to spend money on finding a new agency and improving that.

SOLUTION

What was the scope of their involvement?

We have a relatively complicated website. Because we sell tickets to our various events there’s an e-commerce component, but we layer on top of that a subscription model. If you’re a dues-paying member, then you get discounted pricing on all of our events. Those two things working together creates a relatively complicated background for the websites. Wordpress, which had been our platform of choice, wasn’t able to deal with our needs. On January 23rd, we launched the website. They had to deal with the incumbent agency who lost the job, and they were really good with that. Very smooth transition. Knock on wood, we haven’t had a single problem. Granted, it’s still a little early in the game, but we’ve done four events so far and we haven’t had one issue. What we built is incredibly well received by our members.

We went into this identifying some improvements on design and navigation and functionality, but Big Drop really gave us so many additional ideas on how to make it a more valuable tool for our members. An example of that was that we now offer members a dashboard where they can go in and see all of their prior purchases, print out receipts, download spreadsheets of their purchases. They created a member directory so you can see people’s photos. These were things we hadn’t thought were possible. They created a user experience that’s very smart and reasonable.

How did you come to work with Big Drop?

We did an agency search. The agency that had designed our previous website was in the mix, but they frankly couldn’t convince us that they suddenly knew how to fix things and deal with our complicated needs. So we wound up speaking with nine agencies. One came back to us and said they didn’t think we had enough money to afford them, thank you very much. Another one was a one-man shop, which we dismissed out of hand. The other seven had project estimates ranging from $17,000 to &170,000. We got rid of the outliers and wound up speaking with three who were middle-of-the-road.

Based on in-person interviews, we decided to go with Big Drop. From their initial conversation, they simply brought so many additional ideas to the table. We didn’t even think that we were looking for that, but we were very impressed. They also gave us a very high level of confidence that they would be able to build what we need and most importantly, maintain it. That’s exactly what we did.

How much have you invested with BigDrop?

Their initial bid was in the $40,000-$60,000 range.

What is the status of this engagement?

We started negotiating late last year, but we went into review in early 2016. We hired them in June or July. They’re still supporting the site, but it’s live.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I trust them: I know that I go to bed at night and I’m not going to wake up in the morning with some user sending me an email saying that the website is down or they can’t log in, which is the experience I had with the prior agency. I couldn’t go a week without some snafu. I have a very high level of confidence with Big Drop. As part of their maintenance package, they have all of these alerts built in, which have not been triggered. If something were to go wrong on the Big Drop site, I’m confident they’re going to know about it before a user comes and tells me.

What did you find most impressive about Big Drop?

We might suggest something and they will always keep us straight about what’s the best practice in the industry. A lot of their back-office stuff is overseas, and that was a concern for us because of time zones. That hasn’t been an issue at all. I’m in New York, and when I’ve asked for East Coast time zone support, it’s always been there.

I have been able to take advantage of the seven-hour difference with the development guys, because I’ll send them a list of things that I want to be updated or changed, and I know that when I come into the office the next day, all of those things are taken care of. We jump on phone calls all the time – when it’s needed – and they’re very receptive. The maintenance package I pay is less than the retainer I paid at the prior agency, which frankly moaned each month about how we were spending more hours each month than what their retainer covered.

Are there any areas Big Drop could improve?

There have been times where they’ve written a little web text or email communication where the American English was not perfect. Part of it was that I should have been doing that writing, but that’s one thing I’ll ding them for.

What tips or recommendations could you share that might increase the likelihood of success with Big Drop?

After I engaged with them, I went through a series of project managers. The first one sets the stage. In our case, she worked with us to figure out exactly what we wanted to build. Once she had that mapped out, she brought in a design manager who worked out how it should look. He built the wireframes. And then ultimately there was the development project manager who figured out how to code everything. If I were to do this all again, I would want the development person and the design person to sit in the very first meeting so that when I described my dream product, those things would happen. Sometimes I thought of stuff that ultimately wasn’t going to make sense, and it would have been better to learn that early on. It wouldn’t have changed anything either in the pricing or the timing; it would have just managed my expectations a little bit. Likewise, there was much more that they brought to the table than they would have taken off my wish list, and if I had their input earlier on, I probably could have maximized the experience a little more. This is in no way a negative; I’ve just learned a more optimal way to get more out of Big Drop.

5.0
Overall Score The experience has really been worthwhile.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They beat their own deadlines.
  • 5.0 Cost
    Value / within estimates
    They’re honest and accurate with the numbers.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have been recommending them. It’s a very good relationship and I’m proud to let the world know that they built our great-looking website.

Web Development & Design for Earbuds Manufacturer

"We were always made to feel like ours was the only project on which Big Drop was working."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2015 - Ongoing
Project summary: 

Big Drop designed and developed an e-commerce site. They provided services for the backend and frontend elements, and design.

The Reviewer
 
1-10 Employees
 
New York City, New York
Stephanie Lee
COO, Skybuds
 
Verified
The Review
Feedback summary: 

The client was very satisfied with the site's functionalities. Big Drop was accessible and responsive throughout the project, despite the differences in location and time zones.

BACKGROUND

Please describe your organization.

Skybuds produces truly wireless earbuds. We are a startup scheduled to release a product at the end of the summer.

What is your position?

I am the head of operations within the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Big Drop?

We needed help in developing an e-commerce site for the company, which would act as our main sales channel.

SOLUTION

Please describe the scope of their involvement in greater detail.

It was a collaborative effort with other agencies too, but Big Drop designed and built our website. We also worked with a branding agency which helped with much of the design.

They were very patient with us. When we initially approached Big Drop, we only had a few ideas of what the website would look like. They gave us the best designers and helped in creating it from scratch. We had no e-commerce experience when we first started. We started off with a WordPress site on which bluCommerce was plugged-in. As we learned more about the importance of managing customer data, we requested switching to a Magento platform. Big Drop assigned their best Magento developer, who worked on the backend elements. The design elements, which were made by our branding agency, were also given to Big Drop. They worked on the frontend elements based on that material.

How did you come to work with Big Drop?

We wanted to work with a New York-based company. We searched Google and looked at the portfolios of the various companies which came up. Big Drop had built very beautiful, artistic websites for many different people, which resonated with us.

Could you provide a sense of the size of this initiative in financial terms?

Sorry, this is confidential.

What is the status of this engagement?

The project was started in May of 2015. We are now fine-tuning the work and hope to launch the site within a month. We have been in the process of figuring out our marketing approach, and as such, we asked our branding agency to make additional changes. It didn't make sense for Big Drop to reserve some of their development resources for us, given that we had no clear direction for marketing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our website's functionalities are great. I asked a friend who is a Magento developer to review the code, and he told me that it was very solid. We're very happy with Big Drop's work and are excited to launch our website this summer.

How did Big Drop perform from a project management standpoint?

Big Drop was very responsive throughout the project. I knew that I could get in touch with our project manager at any point in time. They used many offshore developers. Ours were in Ukraine, but I never knew the difference in terms of communication.

Any emails sent to Big Drop will have a reply within the hour. They work after business hours, given that the development team is in Ukraine. We were always made to feel like ours was the only project on which Big Drop was working. I was never put on hold when I had an inquiry.

What distinguishes Big Drop from other providers?

I haven't worked with many web development companies. Even though we were assigned a project manager by Big Drop, if I couldn't get in touch with him, I always had access to their owner. He made sure that everything was handled as fast as possible. I find the fact that Big Drop's owner is actively working on multiple projects and the fact that he stayed in contact with us to be a nice touch.

Is there anything Big Drop could have improved or done differently?

Because there has been a bit of a language barrier, we had to be very clear in our emails. A lot can be lost in translation, and I found that Big Drop's team can sometimes take directions literally. They always met us halfway though.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We kept changing designs, so any delays were partly our fault.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & SEO for Valuation Consulting Firm

"Working with Big Drop was a very good experience for me in general."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Big Drop designed and developed a media- and information-rich website to attract business and display services. They also provided SEO and logo design.

The Reviewer
 
1-10 Employees
 
San Francisco Bay Area
Efrat Kasznik
Founder & President, Foresight Valuation Group
 
Verified
The Review
Feedback summary: 

The website resulted in a large number of conversions, regularly appeared on the first page of organic Google keyword searches, and improved sales significantly. Big Drop impressed with their exceptional customer service and high-quality deliverables.

BACKGROUND

Please describe your organization.

We are an intellectual property strategy and valuation consulting firm.

What is your role at the company?

I am the founder and president.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Big Drop?

We needed a new website to attract business and to display media, such as articles and events, and information about services.

What were your company's business goals for the project?

We wanted to get a state-of-the-art, visually appealing website, as well as a new logo. 

SOLUTION

Please describe the scope of their involvement in detail.

It was for web design, logo design, SEO [search engine optimization] strategy, and a professional look and feel.

How did you come to work with Big Drop?

We looked at online reviews and their portfolio of work, and selected them from three other providers based on their responsiveness to our proposal and their quality of work.

What is the status of this engagement?

It completed about two years ago [2014].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have received great traction from the work with Big Drop. The percentage of business resulting from people finding us online has increased to more than 50 percent of the business in an industry that is traditionally a referral type. We are showing up on the first page in Google organic searches for key search keywords, resulting in great conversion of people finding the site and calling in or submitting a contact request.

How did Big Drop perform?

They gave us excellent customer service and a great-looking website, as well as a fantastic new logo and very effective SEO.

What distinguishes Big Drop from other providers?

I don't work with software or web designers on a regular basis. This is a relatively new company and, since I am the founder, I get involved in web design. Working with Big Drop was a very good experience for me in general.

In hindsight, are there areas in which they could improve or things you might do differently?

I would have created fewer pages and made the pages shorter, but that has nothing to do with Big Drop. They followed our instructions and have been very responsive to all our changes.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer