What evidence can you share that demonstrates the impact of the engagement?
Part of the process was presenting sites that we liked to their team, and they were able to conceptualize our goals from there. It’s been easy to work with them from start to finish. It was very reassuring to know that they’re giving the project their undivided attention, even when we can’t.
They function as an extension of our team as opposed to a third-party agency. They provide recommendations to help us succeed, which has been a refreshing change. It’s been stress-free because they clearly know what they’re doing. Our account manager is great about explaining Drupal and what it would take to implement our desired changes. They educated us, which boosted our experience as well.
How did Big Drop perform from a project management standpoint?
Having a single person oversee everything keeps us from having to repeat ourselves across teams. They’re pretty active on email and a third-party platform that’s allowed us to track their progress. We can also add notes to that section, so that’s improved communication and transparency as well.
They understand that email is the best way to reach us, especially given our limited headcount. The team is always willing to hop on the phone if I don’t understand something. I can give them a call and rely on them to get the project done.
What did you find most impressive about them?
They function as an extension of our team, working with us even when things become complicated. Their ability to understand the company, technology, and industry has been a huge benefit to us. They’ve also accommodated our hectic schedule and changing deadlines. They do everything possible to meet their deadlines, even if we delay them. I haven’t found that in any other company.
They’re also open with communication and aren’t afraid to provide us with feedback. It’s been a great experience, and we plan to keep using them for site maintenance. I don’t ever see our partnership ending because of their incredible patience and willingness to accommodate us.
Are there any areas they could improve?
They’re a well-oiled machine. Communication has been constant. Even when people are out sick, others seamlessly take on their responsibilities. We’ve also noticed that their past and current clients are very happy with their services, which speaks volumes. That was reassuring, especially at the beginning of our process. I can’t say there’s anything I would change.
Do you have any advice for potential customers?
Make sure that they understand your goals and industry. That helped us right out the gate, alleviating work we had to do on our end. I’d also recommend making yourself available to speak to Big Drop when you can. In an ideal world, the customer should be more agile and available to their partner for such a large project. Be mindful of the hard work that you’re putting in.