Web and mobile apps for businesses of all sizes

The BHW Group is an Austin-based web and mobile design & development firm. Over the past 13 years, we have built award winning applications, including a 2015 SXSW Interactive finalist and a 2014 National Association of Government Communicators first place winner. In 2016 and 2017, we were selected as one of the best places to work in Austin, by the Austin Business Journal.

We have worked with over 60 clients to create more than 350 web and mobile applications. Our repeat business is indicative of the quality and value delivered on each of our projects. We work with clients to define, design, develop, and deliver these applications. BHW is an agile company that embraces open-source technologies and employes top-of-the-line engineers.

Our team has a diverse knowledge base and is always ready for a new challenge.

 
$25,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2005
Show all +
Austin, TX
headquarters
  • 6011 W. Courtyard Dr. STE 410
    Austin, TX 78730
    United States
other locations
  • 2711 North Haskell Suite 550
    Dallas, TX 75204
    United States

Focus

Service lines
  • Mobile App Development
  • Web Development
  • UX/UI Design
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Consumer products & services
  • Health Care & Medical
  • Government
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

Chick-fil-A, Buxton, Deloitte, The Habit Burger Grill, Taser, The University of Texas, US Airforce, Gemalto, Texas Department of Energy, UT Southwestern Medical School, Texas Department of Transportation, Rush Enterprises, Docket Navigator, The American Association of Nurse Practitioners, KOD LA, CareCycle Management, Printglobe, Forestar. Learn more: BHW Portfolio

Chick-fil-A

Sometimes the things we build create a competitive advantage for our clients and as such can't be shared on our website. The mobile app we built for Chick-fil-a is one such project. We wish we could tell you more, but what we can say is this app is highly polished and has several social features.

 

The project owner at Chick-fil-A had this to say about our work on this project, "[BHW] has been by far been the best vendor I’ve worked with...Their commitment to excellence and going the second mile is noteworthy."

Buxton - LSMX

Buxton’s flagship mobile retail app, LSMX, enables individual franchises to quickly identify new customers and target them via a wide array of marketing channels. Through this app, customers can create advertisement campaigns by selecting their desired channels, setting their budgets, and designing their own ads. The entire process is optimized for busy owner-operators, taking less than 5 minutes to build a targeted physical and digital ad campaign.

LSMX is capable of creating, ordering, and monitoring Facebook ads, Google Search ads, banner ads, email campaigns, and direct mail. Building on Buxton’s extensive advertising network, LSMX users create and order these products through the app, without creating accounts and relationships with channel partners. The app takes care of all required integrations, ordering, fulfillment, and complexity.

University of Texas - PMCP

UT PMCP (Project Management Certificate Program) is an online course for the University of Texas at Austin designed to provide students with the knowledge, skills, and tools to successfully manage projects and project teams.

Each page in this responsive web application was created with a custom authoring tool that lets content creators combine modular widgets in unique ways. Each widget is fully responsive and many include fun animations to keep students engaged. The system records students advancement through the course and presents them with a dashboard and course content tailored to match their progress.

BallisticsArc

BallisticsARC combines the proven JBM Ballistics engine with Google Maps and onsite weather sampling to provide a complete long range solution. This program offers the user the ability to plan on or off-site range cards with immediate ballistic solutions. In addition, the user is able to save and load these range cards for use at their convenience.

BallisticsARC has a codebase spanning high-level platform-independent javascript with React Native down to native C code invoked from Java via JNI.

TxDoT - Roadcents

Roadcents lets you track vehicle maintenance and learn ways to reduce vehicle emissions and save money by driving smart and maintaining your vehicle. Features include: annual fuel cost calculator for your vehicle, maintenance log, maintenance reminders, safety tips, and safety checklists.

Roadcents is a single page web application that has also been packaged using Cordova for mobile platforms. The application is responsive and can be used in both English and Spanish. The app utilizes several third-party APIs to provide relevent information to car owners.

KOD TV

Keep On Dancing (KOD) is an international business and promoter that produces and organizes hip-hop dance and street dance contests, reality shows, and online classes. Their events have appeared on ESPN and are watched by millions of viewers from around the world. KOD engaged BHW to create KOD TV which represents their first entry into international live streaming, video on demand, and social network interaction delivered through a responsive web application.

KOD TV is a world-class streaming platform that includes multi-camera streams, automated VOD creation, digital media protection, and a global auto-scaling infrastructure created using Amazon Web Services (AWS).

Rush Enterprises - Mobile Locator

The Locations app is used by truck drivers to find nearby dealerships that can service their vehicle. Because truck drivers frequently are outside data coverage areas, the app has extensive offline support allowing drivers to utilize the app regardless of their location. When the connection is restored, the app updates its internal database so that the information is always current.

American Association of Nurse Practitioners

The conference app was used by attendees of the American Association of Nurse Practitioners (AANP) 2015 National Conference. The 6,000 attendees were able to view their schedules, download handouts, and evaluate speakers. The app also utilizes interior mapping software to help conference attendees find their next session. The system is optimized to use as little network bandwidth as possible due to the limited Wi-Fi availability of the hosting conference centers.

Vett Local

Looking for the bartender who makes the best drinks? Looking for the right bar at the right time with the right vibe? Want to know if your favorite bartender is working? Bar patrons can use Vett Local to browse bartenders currently working nearby, view video posted real-time from a bar, or simply use the map function to see who is working at bars close to you or in a different part of town.

Vett Local is a cross-platform application written with React Native. The app utilizes Google maps, Apple maps, and has geofenced-based reminders and notificaions.

Reviews

Sort by

Mobile App Dev for Tire Company

"Their team gave us tremendous support and technical assistance throughout the project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - May 2018
Project summary: 

Using provided designs, The BHW Group developed a mobile app for iOS and Android to replace an outdated version. They delivered several iterations for review and testing prior to an official launch.

The Reviewer
 
1,001-5,000 Employees
 
Wilkes-Barre, Pennsylvania
Colleen Carter
Director of Marketing, McCarthy Tire Service
 
Verified
The Review
Feedback summary: 

The completed application features impressive functionality, and the graphic design aligns with the overall brand strategy. The BHW Group capably followed the statement of work and featured a strong desire to accomplish project goals. Future clients can expect a professional project management team.

BACKGROUND

Please describe your company and your position there.

I am the director of marketing at McCarthy Tire Service. We offer commercial tires and tire services, mechanical services, and roadside assistance for commercial trucks; tire sales and services for earthmover and industrial vehicles; and complete automotive services for passenger cars and light trucks. We are the sixth largest commercial tire dealer in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The BHW Group?

We hired The BHW Group to develop a mobile application that would replace our existing one, which was several years old and no longer functioned properly with current mobile devices.

What were your goals for this project?

We wanted a new mobile app that would allow our customers to find our service locations, learn more about our services, view current specials, and quickly visit our website.

SOLUTION

How did you select this vendor?

Early in 2017, we conducted an extensive search for mobile application developers. That search was not successful. In August 2017, we renewed the search and found Clutch.co., which provided a comprehensive list of firms to review. We narrowed our preferred agencies to a group of five after looking through case studies of projects for apps with similar functionality. We invited each firm to submit a summary of qualifications and a proposal for the project. We selected The BHW Group because they gave a very professional proposal that addressed our project scope. The price quote was within our budgetary constraints, and we felt comfortable working with them. Our CFO made the final decision.

Describe the project in detail.

I provided an initial scope of work and outlined the deliverables for the project. Our project manager and I held some initial discovery meetings. The statement of work was fairly straightforward. According to the timeframe, their team produced initial wireframes that we later discussed during a phone meeting. Based on my input, they adjusted the design and moved to the next phase. Our company and our ad agency provided graphic guidelines and imagery for the BHW team to use. We reviewed first and second proofs, and The BHW Group eventually sent us a test app for review. Our team, including our ownership and executive management team, all reviewed the app. I forwarded their suggestions to The BHW Group for other changes. Once the app went live, the BHW team was readily available for any of our questions. They also trained us on the use of the dashboard for the app. They developed the app for iOS and Android.

What was the team composition?

We worked directly with Paul (Partner, The BHW Group). However, a full team of developers also worked on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new app is excellent. We are impressed with the functionality. Our management team uses the Find Your Store mapping function on a daily basis. The graphic design fits perfectly into our overall brand strategy.

How effective was the workflow between your team and theirs?

The BHW Group was great to work with, notably Paul. Our communication was always hassle-free and timely. We received regular updates, and he was always available to answer any question.

What did you find most impressive about this company?

They are professional and easy to work with. They provided their initial proposal promptly, and they followed through on all of their tasks according to the statement of work schedule. This experience was our first time working with a mobile app developer. Their team gave us tremendous support and technical assistance throughout the project. They were committed to the success of the project. The app's prospective launch came during a busy time for our organization, which slowed down our review of the app. The BHW Group was understanding and flexible, which gave us the time to vet the app before it went live.

Are there any areas for improvement?

No, it was a smooth project from beginning to end. We highly recommend The BHW Group.

5.0
Overall Score They are a great company to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They outlined a schedule and adhered to it.
  • 5.0 Cost
    Value / within estimates
    Mobile app development is expensive, but the cost was worth it.
  • 5.0 Quality
    Service & deliverables
    They are a very professional firm with a commitment to a high-quality product.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Wireframe Dev for Fundraising Demo

"The quality of work, professionalism, communication, and ability to stay on schedule and deliver were outstanding." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Mar. 2017
Project summary: 

The BHW Group built wireframes to be used in a click-through demo for fundraising. They designed and developed graphics for different pages within the app, as well as for various features.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Michael Murphy
CEO, Rally for Safety
 
Verified
The Review
Feedback summary: 

The final wireframes far surpassed initial expectations and requirements. The BHW Group proved to be a consistent communicator and dedicated partner, remaining available after the engagement officially ended. Their professionalism and ability to deliver what’s asked for sets them apart.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Rally for Safety. We offer a mobile app and Bluetooth wearable that sends SOS alerts to friends and family, 911, and other members on the Rally app when a user is in trouble.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The BHW Group?

We needed someone to design and develop our mobile app wireframes.

What were your goals for this project?

We wanted a complete set of app and feature wireframes to make a click-through demo with.

SOLUTION

How did you select this vendor?

I interviewed at least 10 software companies. BHW was the most professional and passionate of them all. It was an easy decision.

Describe the project in detail.

BHW created a wireframe graphic for every page in the app, from the sign-up page all the way to the user receiving aid and sending an “all-clear” message. We didn't have the funds to build out an MVP, so the wireframes were critical to moving us forward.

What was the team composition?

Paul (Partner, BHW Group), was our project manager, but we also worked with other members of their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BHW finished the wireframes and click-through graphics on time and exceeded our expectations tenfold. They updated us frequently throughout the process and produced amazing results. The demo helped us do some great friends and family fundraising and gear up for our upcoming launch. Hopefully, this will lead to further investment.

How effective was the workflow between your team and theirs?

Our project manager, as well as the entire team, was amazing with communication and continued to be so after the project ended. I can talk all day about how professional they were with us.

What did you find most impressive about this company?

The quality of work, professionalism, communication, and ability to stay on schedule and deliver were outstanding. I can’t choose just one of those.

When I say their team is behind us, I mean it in every sense. We don’t have an active project with them right now, but it still feels as if we have their full support. They have such great passion for their work.

Are there any areas for improvement?

I can't think of a single way for them to improve. They've been the best group of people we’ve dealt with as a company.

5.0
Overall Score They are the best company we've ever worked with. Their professionalism, quality, price, and passion are unmatched.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They had great communication and constantly adjusted to my schedule.
  • 5.0 Cost
    Value / within estimates
    BHW is amazingly competitive for their quality. They should charge more.
  • 5.0 Quality
    Service & deliverables
    Their quality speaks for itself. They build amazing software with a beautiful design.
  • 5.0 NPS
    Willing to refer
    I work out of Capital Factory Austin and recommend them to every startup looking for software.

Multi-Project Development for Agriculture Software Company

“BHW consistently follows through on their promises.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2017 - Ongoing
Project summary: 

The BHW Group assists with frontend and backend development for agriculture software and mobile apps. They also provide consultancy on web design and development.

The Reviewer
 
11-50 Employees
 
Avondale, Arizona
Rebecca Armenta
Product Manager, Agrarian Labs, LLC
 
Verified
The Review
Feedback summary: 

Whether they are offering design tips or developing an energy efficient mobile app, BHW has a solution for any problem that comes their way. Their team consists of highly-confident engineers with a work ethic to match.

BACKGROUND

Introduce your business and what you do there.

Leaf is a tech company that specializes in agronomic software. As the product manager, my responsibilities are to drive development and to discover and resolve customer issues.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

Some of our projects require a larger development team than we have in-house, so we searched for a company that could operate as an extension of our team to assist with projects we can't handle ourselves.

SOLUTION

What was the scope of their involvement?

Most of our projects with BHW involve frontend and backend development, but they also review our wireframes and provide general design consultancy. One of our first collaborations entailed implementing React on the frontend to initialize accounts and manage assets. From the end user’s perspective, farm and personnel assets appear categorically on the app. They developed the app's backend with Go. We plan to build a similar Android app within the next month.

What is the team composition?

Their two partners act as our main points of contact.

How did you come to work with The BHW Group?

Our head of engineering met one of their partners at a networking event and was thoroughly impressed by their confidence and expertise in software development. Their positive interaction influenced our decision to work with them.

How much have you invested with them?

We’ve spent nearly $100,000 working on various projects with BHW.

What is the status of this engagement?

We established our ongoing partnership with BHW in April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We developed a GPS-dependent app that requires users to store their devices inside tractors for extended periods of time. Exposure to extreme temperatures and high energy usage overheats the devices, so we asked BHW to make the app more energy-efficient without sacrificing its functionality. They're still testing the app, but energy usage has already decreased by 30% while in use; energy usage dropped by 60% while on standby mode.

How did BHW Group perform from a project management standpoint?

I act as the project manager, so we only expect them to provide the hours their engineers are available. Slack, Jira and Google Hangout are our primary methods of communication, but we make an effort to meet in-person at least once a month.

What did you find most impressive about them?

BHW is confident their team members, which is incredibly comforting for us. If their junior developers are experiencing issues, their senior staff members are intimately involved with the project and can jump in if necessary. Agencies that I've worked with in the past oversold the quality of their services, but BHW consistently follows through on their promises.

Are there any areas they could improve?

Their proximity to our office is outside of their control, but it would be nice to meet with them in-person more often.

Do you have any advice for potential customers?

Plan well and articulate your expectations at the beginning of the project to avoid confusion later in the project. Put everything in writing, and they will follow your instructions word for word.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design & Development of Custom Web Application

"The BHW Group's leadership and talented developers separate them from the competition."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2016 - Ongoing
Project summary: 

The BHW Group assists with a range of software development projects, including an innovative web application. They provide full-stack development, UI/UX design, and QA. 

The Reviewer
 
51-200 Employees
 
Fort Worth, Texas
Lead Developer, Business Services Company
 
Verified
The Review
Feedback summary: 

The BHW Group has been successful in bringing a state-of-the-art software solution to market. Their skilled developers and meticulous project managers keep up with the internal team's intense pace. They always respond promptly and deliver exceptional results.

BACKGROUND

Please describe your company and your position there.

We help companies across many industries understand their customers. By giving them the answers they need to grow, we enable our clients to make the best possible real estate, marketing, and operations decisions. I am the lead developer for our local store marketing solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The BHW Group?

The BHW Group has been fundamental in the development and design of our local store marketing solution. In addition, we have used their developers to support other software solutions and back office initiatives.

What were your goals for this project?

We wanted to design and develop a cutting-edge web application to satisfy our business objectives, with an emphasis on time to market.

SOLUTION

How did you select this vendor?

This project is a high priority, requiring rapid development and deployment. We interviewed several vendors for this role, and The BHW Group was up to the task.

Can you go into detail about the services they provided and the scope of the project?

They have helped our internal engineering department design, develop, and deploy a software solution for our clients. With their help, we established the systems and processes necessary to manage and grow this new product and team.

What was the team composition?

At its peak, the team consisted of five full-stack developers, several UI/UX designers, and multiple QA engineers. They also provide project managers and stakeholders, along with several supporting members in customer support and operations.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our executive leadership works directly with The BHW Group and considers them an integral part of the success of the product. We continue to work and have a very positive relationship with them.

How was project management arranged and how effective was it?

Their project management is great; they're resourceful and thorough.

What did you find most impressive about this company?

The BHW Group's leadership and talented developers separate them from the competition. Our company is a challenging and fast-paced, always pushing the limit of what can be achieved. Most vendors cannot maintain that pace.

Are there any areas where they can improve?

Our expectations demand that they continue to deliver at the highest possible level of quality. I would like them to continue improving their endurance and stamina. We need them to stay in great shape!

5.0
Overall Score You would be hard-pressed to do better than The BHW Group.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are always flexible, punctual, and reliable.
  • 4.0 Cost
    Value / within estimates
    Their cost is competitive, and you get what you pay for.
  • 5.0 Quality
    Service & deliverables
    They offer top-notch development talent.
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Medical Management Platform

“Their level of communication is tremendous. They're very prompt when answering any questions.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Ongoing
Project summary: 

BHW designed and developed a management platform for both iOS and Android. They built different versions of the app for patients and providers, as well as an iPad-only iteration for hospitals.

The Reviewer
 
1-10 Employees
 
Tampa, Florida
Co-Founder, Medical Platform
 
Verified
The Review
Feedback summary: 

While only recently launching on The App Store, the products BHW delivered are steadily gaining users. Initial feedback has far exceeded project expectations. They remain organized throughout development and offer a personable approach. They provide ongoing developments as the platform evolves.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a medical management platform. We’re developing a software-suite of applications that function as convenience tools for medical patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

We needed to engage a mobile app development firm to help create our software.

SOLUTION

What was the scope of their involvement?

We hired BHW to design and develop various aspects of our software. They were willing to work with us and take our initial wireframes to the next level. Their open mindset and valuable input allowed us to further refine our app’s mock-ups. Then, they designed our logo. With a more defined vision, we continued to partner with BHW and develop the mobile apps for iOS and Android. The apps are live on The App Store and we’re currently in the early rollout phrase.

The main app enables medical patients to organize their health care provider information, set appointment reminders, and take notes to keep themselves organized. The patient app is free, but they also helped us a build a subscription-based app that targets healthcare providers. This app allows providers to broadcast their live wait times to mitigate patient frustrations and drive client satisfaction. The app also supports a web-portal admin system so providers can access information that way.

We also utilize a subscription model to sell an iPad-only version of the app to hospital. This system communicates with the free patient build so that surgical teams can provide real-time updates to patient’s families during lengthy procedures.

What is the team composition?

We often work directly with a project manager, a lead designer, and a lead developer. Beyond that, a team of designers and developers work on the project and we speak with them intermittently.

How did you come to work with The BHW Group?

We worked with several international companies in the past, but they didn’t meet our standards. We considered both local firms and companies from other areas. Eventually, we decided BHW would be the best fit.

What is the status of this engagement?

We started working together in June 2016. The project is complete, but they’ll be providing ongoing developments.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don't have exact statistics at this time, but the user base is growing daily. We only recently launched and started marketing the product. The reception from patient and physician communities has been overwhelming. The app generally receives positive feedback.

How did The BHW Group perform from a project management standpoint?

We’ve met with BHW in person, but primarily communicate through email and keep an open dialogue. We used InVision to work on designs together. They stay organized throughout the various stages of development.

What did you find most impressive about them?

Their level of communication is tremendous. They're very prompt when answering any questions. We established a close relationship with them, so working together is easy. We're fairly detail-oriented customers, but they never act like we’re overburdening them in any way.

Are there any areas they could improve?

I don’t have suggestions regarding our specific project. It’d be great if they grow bigger, thus creating more development resources.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all expectations.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

React Native Mobile App Dev for Mapping Widget

“BHW's work has dramatically improved the performance of our previous mobile app offering.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. - Dec. 2017
Project summary: 

BHW migrated a mobile app stack from Cordova to React Native, incorporating design iterations and custom features such as location-based messaging. They continue to maintain the platform.

The Reviewer
 
1-10 Employees
 
Austin, Texas
Erich Dahlke
Co-Founder, Visit Widget LLC
 
Verified
The Review
Feedback summary: 

BHW dramatically improved app loading times and user engagement. Their insightful feedback and responsive communications make all the difference as iterations are worked out. Unlike competitors, their project costs don't fluctuate dramatically and their expertise in React Native sets them apart.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and product manager of Visit Widget, a software and service provider for tourism and destination marketing organizations. We provide an interactive mapping experience for clients to embed directly on their websites, bundled with branded apps. This enables a cross-device experience for their customers, from planning a trip from their desktop to utilizing an app upon arrival at their destination.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

Our existing mobile app technology stack was built on Cordova, which lacked the data and functionality in the performance we required for end users, including quick loading times. It also didn't provide useful, detailed analytics.

We initially engaged BHW to rewrite and adjust the design of the user experience for the apps we provided our clients, using a new technology stack: React Native.

SOLUTION

What was the scope of their involvement?

We initially provided their team with an overview of the existing functionality of our app service within Cordova. Their technical team discussed requirements of the project and put together a fixed fee estimate to deliver the statement of work (SoW), which we iterated on until it met our exact needs.

From there, we had an in-person kickoff meeting to go over API specifications and how our teams would collaborate on the process moving forward. BHW setup a timeline, including benchmarks, and got started on app development using React Native.

Their team provided feedback and collaborated with our team on the overall design components, including a location-based messaging feature that triggered relevant content when a user is nearby a point of interest to encourage discoverability of certain attractions.

What is the team composition?

Clayton Anderson (Partner, The BHW Group) acted as our project manager and senior developer, managing two additional resources who completed the majority of coding. He reviewed their code before presenting each iteration to us.

How did you come to work with The BHW Group?

I had been searching for candidates through Google for quite some time. We chose to interview a handful of vendors based on their search results performance.

BHW's team exceeded the competition by far, despite being one of the slightly more expensive options. It was very apparent that their team had a high-level of expertise in React Native. We also interviewed some of BHW's previous clients who provided great feedback.

How much have you invested with them?

The initial project was about $75,000. We've since set up an arrangement to allocate a set number of hours each month for $10,000-$15,000 per month.

What is the status of this engagement?

Our initial project started in September 2017 and was delivered on time in late December 2017. We continue to work with them on a monthly basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BHW's work has dramatically improved the performance of our previous mobile app offering. App loading times that previously took over eight seconds now take less than two seconds. 

The new iteration has brought engagement up from an average of three minutes to five minutes, and increased page views from eight to about twelve per session. We attribute increased performance and engagement to faster loading times that encourage users to return to the app and spend more time using it.

Furthermore, the flexibility and scalability of their team as allowed us to forego plans to hire an internal full-time developer.

How did The BHW Group perform from a project management standpoint?

Their work is streamlined and highly organized. Although we have direct access to their team through Slack, the majority of communication goes through Clayton.

They've been responsive and in touch with us on a daily basis through instant messaging and weekly meetings to go through any feedback we may have on deliverables. They've been great about getting us feedback on our API and letting us know how to make adjustments to ensure performance optimization.

What did you find most impressive about them?

They're thought leaders and experts when it comes to the React Native space. They've done a great job providing their own feedback to improve user experience design components.

I've worked in software development for over 10 years, so I've worked with a handful of vendors who exceed production costs up to twice the agreed upon price. That wasn't the case with BHW; their team was transparent about changes made to the scope. They delivered at only 5% above the original price, but notified us prior to implementing any changes and iterations we had requested, so it wasn't a surprise.

Are there any areas they could improve?

No. We've been very pleased overall. Coming in slightly over the project estimate isn't ideal, but due to the number of changes we requested, it was perfectly reasonable.

They've handled difficult feature requests and provided great feedback on features they didn't think were necessary. They've been great to work with, which is why we've extended the relationship.

Do you have any advice for potential customers?

Having a well-defined scope for our project made the process much easier. If possible, provide the most detailed mockups for their team. They also offer design services and are great about providing feedback to get you to a more effective end product.

5.0
Overall Score We continue to work with them and pass more business their way.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They meet deadlines or let us know if any delays are expected due to holiday scheduling challenges.
  • 5.0 Cost
    Value / within estimates
    I would have expected to pay a lot more than what we paid.
  • 4.5 Quality
    Service & deliverables
    The intiial project came out well and any refactoring needed on the code was completed promptly.
  • 5.0 NPS
    Willing to refer
    We've already referred them to other businesses.

Native Mobile App Dev for Food Service Industry

"BHW gave me the feeling that my project was the only one that they were working on."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - 2017
Project summary: 

Building from wireframes, BHW built a native app for iOS and Android to allow sharing of ideas among users. The app uses gamification to reward the most popular ideas and allows for easy sorting.

The Reviewer
 
1,001-5,000 Employees
 
Atlanta, Georgia
Lean Consultant, Restaurant
 
Verified
The Review
Feedback summary: 

While never released due to lack of resources, the solution was lauded for creating opportunities for greater engagement and improving the sorting function. Beyond their speedy delivery of a working app, the BHW team's attentiveness and effective communication puts customers at ease.

BACKGROUND

Introduce your business and what you do there.

I work in the food service industry as a lean consultant to improve the elimination of waste at our support center as well as in our restaurants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

We wanted to create a platform where restaurant owner-operators and their employees could share ideas, best practices, and resources on how to adopt and apply lean principles to their business. We decided a native app would best allow the sharing of those ideas.

SOLUTION

What was the scope of their involvement?

We gave them the concept and a very rough version of a wireframe, which was basically just some drawings on a whiteboard. BHW coded and developed iOS and Android versions of the app, and worked with us to make sure it incorporated all of the details that we wanted.

The two main features of the app are a sharing function and a gamification piece. The app allows users to quickly and easily share or post an idea. A leaderboard and a point system were created based not just on the number of ideas shared but whether an idea was liked or shared by other users.

We had an existing platform that didn't allow us to sort items, so the app also gave us the opportunity to sort ideas faster and more strategically. Not part of the scope of work, but BHW also provided us some really nice images that we could use to present the app to other departments in our team.

What is the team composition?

I primarily worked with two partners at BHW. Three team members came out to our office for the initial visit and I met with at least four team members when I visited their Austin location. They definitely provided the necessary resources to help us.

How did you come to work with The BHW Group?

I started with a Google search and called several companies that had good reviews. BHW came out to our office along with other vendors. They explained their services, timeline, cost, and scope of work. We ultimately selected BHW based on their customer service, the ability to tailor the scope of work to our needs, and a low price.

How much have you invested with them?

We spent about $50,000.

What is the status of this engagement?

The initial conversation was in late 2016 and work began in early 2017. They delivered a fully-functioning app 45 days after work began, with some ongoing work needed for minor changes or modifications.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app was never moved onto our platform due to issues outside of BHW's control, so we don't really have any tangible results or metrics. However, we hope to build off of the platform that they provided once we get approval from our IT department.

Everyone at the office has been impressed by the quality of their work and that they created something that I could actually play around with in just 45 days. I've suggested that BHW would be a good fit as an outside partner to another department.

How did The BHW Group perform from a project management standpoint?

They were very communicative and made sure we could reach them at any time. I got several emails from them over the weekends or in late hours of the night when they were working on the project. Probably 75% of work was done over email and 25% by phone call or text.

What did you find most impressive about them?

I know it's not true, but BHW gave me the feeling that my project was the only one that they were working on. The team is professional and dedicated, and they were always available to discuss the project.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Make sure the scope of work is extremely detailed and that the estimate lists out several line items. This helps avoid hidden costs. Some of the other vendors didn’t do that but BHW is very transparent. Also, leverage your IT department during the information gathering phase.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered ahead of every deadline.
  • 5.0 Cost
    Value / within estimates
    The price was reasonable in comparison to others.
  • 5.0 Quality
    Service & deliverables
    They went above and beyond my expectations.
  • 5.0 NPS
    Willing to refer
    I would suggest them to anybody.

Mobile App Development for Nursing Association

"I have never worked with a more reliable, trustworthy development partner."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2014 - Ongoing
Project summary: 

The BHW Group developed and deployed an event app with functionality for customization and reuse for multiple events. The app is available on all major mobile platforms and the web. BHW assists with updates.

The Reviewer
 
51-200 Employees
 
Austin, Texas
Application Development Manager, AANP
 
Verified
The Review
Feedback summary: 

The application has exceeded expectations and continues to perform at a high level. The BHW Group meticulously stuck to deadlines. Their team is highly skilled and they consistently offer unmatched reliable and trustworthy service.

BACKGROUND

Introduce your business and what you do there.

The American Association of Nurse Practitioners (AANP) provides nurse practitioners with a unified way to network and advocate their issues. AANP remains the largest national membership organization for nurse practitioners of all specialties, representing the interests of the more than 222,000 nurse practitioners currently practicing in the US. AANP is constantly growing, with over 60 employees in the Austin and DC areas.

As the application development manager, I oversee all web and mobile application development for the company. With an internal development team of two, including myself, having a reliable, trusted development partner is crucial to our success.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

The challenge was to create a mobile conference app that could be reused for multiple conferences throughout the year. This app should be available in all major app stores, along with a web-only version. We also requested that a specific mobile framework be utilized for this project. This application is used by over 8,000 attendees each year. In past years, we had outsourced our mobile app to Event Mobile App specialty vendors. However, we always had to live within the constraints of a common template.

SOLUTION

What was the scope of their involvement?

The BHW group was able to provide us with a mobile app that would be both reusable and customized to our specific needs. Requirements for the app were handed to The BHW Group, and they built the application, including any additional APIs and single sign-on processes that were necessary. The app was handed off to an AANP team to test and debug. Finally, BHW assisted us in publishing the apps to the various stores.

How did you come to work with The BHW Group?

The BHW Group was already a highly-trusted partner of AANP.

What is the status of this engagement?

We continue to make changes each year with The BHW Group's assistance.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app has been used for several years now. As a developer myself, I have to say that the codebase they produce for us is simple to navigate and understand. Not only do we use it at our main conference, we have expanded usage to other conferences throughout the year as well. Attendees praise the app, including the ability to take their required evaluations and the maps that pinpoint the exact location of each session. BHW exceeded our expectations with the app and continues that effort each year as we make updates.

How did The BHW Group perform from a project management standpoint?

The BHW Group takes on large projects and runs with them. All requests were completed within the agreed upon timeframes. They are always available if the internal staff has questions about the way something works. The end results are always excellent.

What did you find most impressive about The BHW Group?

I have never worked with a more reliable, trustworthy development partner.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are always on time. The deliverables are well-tested before being released to our internal testing group.
  • 5.0 Cost
    Value / within estimates
    The cost was definitely worth the reduction in staff at help desks and printing costs for session printouts.
  • 5.0 Quality
    Service & deliverables
    Mobile App continues to be one of our star applications.
  • 5.0 NPS
    Willing to refer
    The BHW Group has a highly skilled network of developers on staff. They are very professional and easy to work with on small and large tasks.

Various Development Projects for Advertising Agency

"Their flexibility in platforms is impressive. The BHW Group has done everything we’ve thrown at them."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

The BHW has been a long-term development resource, specializing in Drupal development and application update projects. Additionally, they've worked on a developing learning management system.

The Reviewer
 
51-200 Employees
 
Austin, Texas
Carol Gibson
Senior Interactive Producer, Sherry Matthews Advocacy Marketing
 
Verified
The Review
Feedback summary: 

The BHW Group has been responsive and adaptive throughout the various projects. Although project management can be a challenge, their ability to deliver on a wide range of technology requirements makes them a valuable resource. 

BACKGROUND

Introduce your business and what you do there.

Sherry Matthews Advocacy Marketing is a full-service ad agency in Austin, Texas. I am the interactive producer, which is more of a digital project manager for all our web and app projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The BHW Group?

We’ve worked with The BHW Group on multiple projects. We reach out to them when we have a development that our in-house team is unable to take on due to scheduling or technology platform.

SOLUTION

What was the scope of their involvement?

We’ve been working with The BHW Group recently for Drupal projects. I provide the requirements, and they give me an estimate based on those requirements. For Drupal, they may suggest different modules or approaches that we may not have considered. They implement Drupal and work with us. A lot of our clients are in the government arena, so we often have to jump through some hoops to deploy these sites. The BHW Group is very patient, and they work with the end client and us to get the job done.

Also, BHW recently helped us update an app called Roadcents, as they do have app developers on their team. The client had a change in the middle, and BHW was very accommodating and made it work with our budget, which I appreciated.

Another project, which BHW completed in January of this year, was to provide an admin section for a website. They handled a community section where people can submit images and quotes. They did the backend for that. They also built a directory of consultants that users can access. All the projects they work on are on the development spectrum.

They also participate in e-learning, which is not an area that I manage. They do large, custom LMS [learning management system] type of stuff.

How did you come to work with The BHW Group?

We first learned of The BHW Group through a mutual client. Their developers helped us with a small piece of that project, and we ended up working with them more and more.

How much have you invested with The BHW Group?

The amount my department has invested is in the range of $5,000–20,000. I don’t know the budget for the LMS projects, but I know that those are $50,000 and up.

What is the status of this engagement?

The relationship with The BHW Group is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We rarely come across bugs after launch. Our stuff seems to work. Because we have government clients, we don’t have a maintenance period after the contract ends. It’s very important that we get it right. We rarely worry about things breaking with The BHW Group’s work. The few times that did happen, they were very prompt to fix it and didn’t charge us.

How did The BHW Group perform from a project management standpoint?

They don’t have project managers on their side, so I become their PM. I have to remember to loop them in on things, and that can be a bit of a communication challenge. They are responsive, and they get back to me promptly when I have questions or a challenge I need to work out. I get emails from their development team at all times through the day and night, and they’re always very thoughtful. They respond showing that they’ve been thinking about the problem. They’re very good at that level of communication, versus someone who’s just telling you what they think you need to know.

What did you find most impressive about The BHW Group?

Their flexibility in platforms is impressive. The BHW Group has done everything we’ve thrown at them; Drupal, app development, etc. We had to do some crazy IIS database technology that was 20 years old. Their developer opened an old textbook to figure out how to do the work. The only time they can’t take something on is if they’re booked up. They work on multiple platforms.

Are there any areas The BHW Group could improve?

The BHW Group doesn’t have a dedicated project manager; you’re working directly with the developer. You’re fine if you know that you need to work with that person as a member of your team, but if you don’t, you may not get the communication you get from a PM.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The BHW Group will do what they can, but you have to manage the project. If you manage it well, they’ll meet it. If you drop the ball, they’re not necessarily going to remind you that they had a deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We rarely have to go back for bug fixing. If we do, The BHW Group takes care of it. I rarely worry about anything they deploy.
  • 5.0 NPS
    Willing to refer
    The BHW Group is professional. They really think about the problem with you, and I appreciate that very much.

CRM Development for Dermatology Clinic

"BHW Group definitely performed well. Everything was delivered as promised."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2016
Project summary: 

BHW Group took on full-scale development and integration of a CRM system to manage incoming leads and previous engagements.

The Reviewer
 
201–500 Employees
 
Austin, Texas
Adam Paddock
Digital Marketing Manager, Westlake Dermatology & Cosmetic Surgery
 
Verified
The Review
Feedback summary: 

The deliverables provided by BHW Group were high quality and met the expectations outlined for the project. They took an in-depth approach to understanding the project and its technical requirements, identifying potential improvements.

BACKGROUND

Introduce your business and what you do there.

I serve as the digital marketing manager for Westlake Dermatology, a cosmetic surgery and dermatology group with nine locations in Austin, Texas. I pretty much handle everything that has to deal with the website, including social media presence, digital advertising, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BHW Group?

We have a growing research division within our company that conducts clinical studies. We’ve been doing more and more studies, so we needed a CRM [customer relationship management] system or database that would allow us to process and manage all of our incoming leads, i.e., people who are signing up or are showing interest in joining a study. We used to use a spreadsheet, but we wanted a CRM that would funnel and track all of the leads and content we received via web forms, which would let our reps track contacts and organize them into the studies they’re interested in or qualified for, and then generate reports so we could do future outreach. That way, when a new study comes out, we could easily grab contact data for users who are within a certain age range who may qualify for that study, and then we could do an email blast or conduct direct calls.

SOLUTION

What was the scope of their involvement?

BHW Group took on the full initial development and integration and kind of ran full-scale, operating the dashboards and reporting. They developed the database and structure, and then connected that to the forms we already had on our website. Previously, we were just posting to a spreadsheet, and BHW Group gave us a better solution by developing and integrating it with our existing environment.

How did you come to work with BHW Group?

We had worked with BHW Group on a similar project previously, but every time our company has a new project, even though we have a history with BHW Group, I'm required to get RFPs [requests for proposal] from other firms. For this project, BHW Group was obviously in the running alongside about three or four other companies we solicited in Austin.

In the end, we chose BHW Group basically because of the success of our earlier project, and because they seemed to be in the best area in terms of general overall price. They also really understood what we needed. For instance, they asked how our clinical research staff would use the CRM differently from other staff, which was helpful. They helped us plan out some use cases that I hadn’t seen until BHW Group questioned them, which was great. Otherwise, we may have started development and thought, “This isn't the best way to do things,” or “Maybe the group would need this kind of report.”

How much have you invested with BHW Group?

I think we invested $2,800 with BHW Group.

What is the status of this engagement?

We started on the project mid-February 2017, and it took BHW Group six or seven business days to complete it. We’re not currently working together. If we have another project, I'm guessing that BHW Group definitely would be in the running, even though I’d have to put them through the whole RFP process again.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

BHW Group’s work is high quality. There was no need for a lot of back and forth in terms of revisions or anything. I think there was only one request for changes, and some of those changes were not a part of the initial brief; they were afterthoughts from the team. I think they completed those revisions within about one business day, and then they uploaded all of the data from our existing spreadsheets into the new database. We’ve been using the new system for about a week or so, and we haven't encountered any bugs or issues so far. One of the reasons I think we continue to choose them is because they’re responsive and ready to jump back in and help if there are any issues.

How did BHW Group perform from a project management standpoint?

BHW Group definitely performed well. Everything was delivered as promised. We discussed the deliverable and time estimates, and I think they hit both of those squarely on the nose.

We do have a web development firm that we use just for frontend stuff, and BHW Group did a great job of working with them to collect the technical settings of our website in order to integrate everything. I didn't really have to do anything other than introduce the two of them, and then tell our frontend web developers that they have the authority to request changes to make their piece work. It was a smooth process.

What did you find most impressive about BHW Group?

One thing that has stood out about BHW Group is how hard they work to find out our needs beyond the little three-page outline I provided to everybody. They took the time to ask questions and almost brainstorm the use cases, which, like I said, led to a couple of use cases I wasn’t aware of until I brought it to the clinical research team.

Are there any areas BHW Group could improve?

I can't think of any areas where BHW Group was lagging. The project was pretty straightforward, they delivered what they promised, and we haven't had any issues yet.

5.0
Overall Score They did really well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    The only reason I wouldn't give them a five is that they weren’t the lowest quote we received. They charged us a bit more than the lowest cost estimate we received, but I think they were worth it in terms of what we got.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend BHW Group.