What evidence can you share that demonstrates the impact of the engagement?
BHW's work has dramatically improved the performance of our previous mobile app offering. App loading times that previously took over eight seconds now take less than two seconds.
The new iteration has brought engagement up from an average of three minutes to five minutes, and increased page views from eight to about twelve per session. We attribute increased performance and engagement to faster loading times that encourage users to return to the app and spend more time using it.
Furthermore, the flexibility and scalability of their team as allowed us to forego plans to hire an internal full-time developer.
How did The BHW Group perform from a project management standpoint?
Their work is streamlined and highly organized. Although we have direct access to their team through Slack, the majority of communication goes through Clayton.
They've been responsive and in touch with us on a daily basis through instant messaging and weekly meetings to go through any feedback we may have on deliverables. They've been great about getting us feedback on our API and letting us know how to make adjustments to ensure performance optimization.
What did you find most impressive about them?
They're thought leaders and experts when it comes to the React Native space. They've done a great job providing their own feedback to improve user experience design components.
I've worked in software development for over 10 years, so I've worked with a handful of vendors who exceed production costs up to twice the agreed upon price. That wasn't the case with BHW; their team was transparent about changes made to the scope. They delivered at only 5% above the original price, but notified us prior to implementing any changes and iterations we had requested, so it wasn't a surprise.
Are there any areas they could improve?
No. We've been very pleased overall. Coming in slightly over the project estimate isn't ideal, but due to the number of changes we requested, it was perfectly reasonable.
They've handled difficult feature requests and provided great feedback on features they didn't think were necessary. They've been great to work with, which is why we've extended the relationship.
Do you have any advice for potential customers?
Having a well-defined scope for our project made the process much easier. If possible, provide the most detailed mockups for their team. They also offer design services and are great about providing feedback to get you to a more effective end product.