BetterWorld Technology

BACKGROUND

Please describe your company and your position there.

EMA is a client-driven and planet-focused architectural design firm.

As trusted advisors and environmental stewards, we balance the synergies of people, program, and place to create spaces that reflect values, maintain resilience, and impart lasting positive impacts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BetterWorld Technology, LLC?

When our current VOIP phone system contract was coming to an end we knew that staying with the unnamed company that is neither Mi(ne) nor that could Tell(l) me anything, let alone reply to a simple customer request was not an option.

So we looked for a telecom company with triple bottom line roots and chose BetterWorld Telecom, a fellow B-Corp. I am actually happy and excited to have a great company to work with for our phone service!

What were your goals for this project?

A cost competitive VOIP phone system for our office with a company that would listen and does not suck and sit on a huge corporate egg

SOLUTION

How did you select BetterWorld Technology, LLC?

We found BetterWorld on a B-Corp B-Labs database of fellow B-Corp companies

Describe the project in detail.

Our sales agent was with us through the whole simple process. We shared the basic needs for our phone system and they matched us with a perfect system. Phones showed up as scheduled.

We followed the clear schedule that was laid out (except for some reply delays on my part) and they worked with me even when I delayed the system setup.

Anytime that I had a question it was promptly answered, and each time that I called a person actually answered or my call was promptly returned.

What was the team composition?

We had our main sales rep, and “the voice” on our answering tree with a little bit of back-up support by a technition. I never felt like I was being passed off to another person who did not know me or our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our phones work great, calls are forwarded to cell phones when we want, voicemail actually works, and our phones are modern and full of features that our other phone company would not offer us, and at a lower cost!

How effective was the workflow between your team and theirs?

Workflow was clear and effective.

What did you find most impressive about this company?

Most impressive about BetterWorld telecom is their follow through and attention to detail. It was night and day from our previous telecom company

Are there any areas for improvement?

I would not suggest any improvements to the process of getting our new phone system with BetterWorld.

The only wish that I had would be that they could be in Portland so that I could invite them over for dinner