BetterWorld Technology

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a small virtual company that provides business and individual coaching to professionals. We also have a media presence with our weekly radio shows and, now, Facebook Live sessions about how to grow and develop in positive ways.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology, LLC?

Our company is completely virtual, meaning we have clients literally all over the world. We access these clients primarily via telephone, so we needed a reliable VoIP set up.

SOLUTION

What was the scope of their involvement? 

BetterWorld Technology, LLC has primarily created our VoIP phone system for us, which allows us all of the benefits and options of a VoIP system. Since we’ve started with them in 2013, VoIP technology has changed over the years. We’ve really needed to stay up-to-date to make sure we could successfully communicate with our clients. 

The biggest, mission-critical goal has been preventing dropped calls. We need the quality of our VoIP to be solid, which they’ve achieved throughout our time. I’m also impressed with their desk phone integration and smartphone app. We’ve recently expanded and bought a seat with Cisco Webex through them.

What is the team composition? 

Different people have joined the team over the years. I’ve worked with Ceddrick (National Account Executive) and Pat (IT Services Manager), both of whom are very helpful. But, for the most part, I haven’t spent a lot of time interacting with the team because we haven’t needed to. Our VoIP system is very reliable. 

How did you come to work with BetterWorld Technology, LLC?

Originally, I found BetterWorld Technology, LLC through their connection with nonprofits. At the time, we were moving away from another company that wasn’t giving us the service that we needed. We ended up choosing BetterWorld because they had a special offering for nonprofits.

How much have you invested with them?

We’ve paid about $21,000 over a seven-year period.

What is the status of this engagement?

It’s an ongoing engagement that started in May 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their support has been very helpful for our customer service. We had a problem with the way our phones were set up, which is a hard technical issue to deal with. Most companies would just refer you to a manual, which are often difficult to follow and require more tech-oriented people. But, BetterWorld just did it for me. I appreciated their help, and it made a huge difference on our end.

How did BetterWorld Technology, LLC perform from a project management standpoint?

We don’t have a lot of problems, but I’m very confident that I can just call them up to get any issue resolved. Because we’re so small, we don’t have the staff nor expertise to allocate for technical problems. In the event of an emergency, I phone BetterWorld’s team, and they’ll manage it. That’s based on my past experience with them.

What did you find most impressive about them?

As a small company, the level of personal attention that they’ve given us has really meant a lot. And, I’ve liked everybody that I’ve spoken to at BetterWorld, too. Life’s too short to work with significant vendors that you don’t like.

Are there any areas they could improve?

No, there’s nothing negative to report. They provide the service that we want, and I can talk to them whenever I have problems.

Do you have any advice for potential customers?

For those who don’t have huge technical departments, BetterWorld is the perfect company. You’re hiring them to help you with those technical needs, and you can interact with them on a human-level to get what you want. That’s pretty powerful, and it’s what makes this relationship so great.