BetterWorld Technology

BACKGROUND

Introduce your business and what you do there.

I’m the IT Manager for a private nonprofit foundation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BetterWorld Technology?

We were trying to resolve an issue we had with consistent phone quality and a consistently stabled circuit.

SOLUTION

What was the scope of their involvement?

Like many other businesses and foundations, we were caught in the middle of our phone provider and data circuit provider pointing fingers at each other as to what was causing the lack of stabilization and good call quality of our phone system.

BetterWorld Technology offered a solution to take over the data circuit that the phones run on. They now handle the management of the circuit so we’ll never be in the middle again.

What is the team composition?

I’ve worked with at least half of their staff, including the founder and a former sales VP.

How did you come to work with BetterWorld Technology?

I heard about them from their founder. He had heard through one of our grantees that we were interested in looking into an avenue for homeless people to get phone services as a way to access country and state services.

We didn’t start an engagement for that, but they offered to look at our phone services. I was so unhappy with being the middle man that I happily switched to BetterWorld Technology.

How much have you invested with them?

We’ve invested about $70,000.

What is the status of this engagement?

Our ongoing engagement started in April 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our staff was unanimous that phone quality is much better. What’s more, voice quality is better, the system doesn’t go down constantly, and we actually get messages now. Additionally, the number of tickets for phone-related questions, problems, and issues has decreased immensely. I went from more than a dozen tickets a month to maybe three or four a year.

How did BetterWorld Technology perform from a project management standpoint?

They’re really professional. Once John (General Manager) joined, it was even better. He has such a wide view that they could speak to issues and do things they hadn’t done previously. I hope that has resulted in growing their business.

What did you find most impressive about them?

BetterWorld Technology steps right up in handling mistakes they make. They’re never in denial, they take accountability and ask how to do better. That’s way more important to me because mistakes are inevitable.

Are there any areas they could improve?

No, nothing comes to mind. They do a lot of things well.

Do you have any advice for potential customers?

Trust them and be frank right upfront. Tell them what you want and how you measure success. I think the world of BetterWorld Technology. I have a lot of respect for the services they provide and am always ready to recommend them.