Can you share any outcomes from the project that demonstrate progress or success?
We released the app in spring 2018, and the feedback has been great. We’ve been making regular updates ever since.
How effective was the workflow between your team and theirs?
For the most part, they’ve managed expectations well, especially as far as timelines are concerned. They produce fast turnarounds and listen to our feedback, which enables them to anticipate how we’d like something to look without a ton of guidance.
Regarding communication, we typically interface with Skype, which is less ideal for us because we don’t regularly use it for day-to-day activity. It’d be nice if there were other available ways to communicate.
What did you find most impressive about this company?
I was impressed that they were able to get started without a lot of lead time to gather information. That was a requirement that a lot of other companies we spoke to had.
Are there any areas for improvement?
There have been instances during development when both sides could’ve worked on communicating more, but we’ve all grown since then. Our biggest learning curve was allocating time to review/test documents and provide them with feedback.
Do you have any advice for potential customers?
Understanding and clarifying the requirements of a project beforehand is important for everyone involved. Make sure the requirements are very clear and detailed, but also double check that all functionalities are being considered so that the scope is clearly described.
In our case, we would’ve liked The Better Bunch to have reviewed our documentation and current software beforehand to ensure that any existing functionalities that we’d forgotten to include could be implemented in updates. We should have done this prior to the project estimates, however, The Better Brunch was understanding and willing to make amends when needed.