Could you share any statistics or metrics from this engagement?
I was happy with their work. We gave them clear business requirements. They were on time with everything. In phase two, we are right on schedule.
The sales reps are really loving the business portal. In fact, yesterday we were in a meeting and one of the sales managers was mentioning that it was a very friendly app, and they were very happy with what it has to offer. They gave us feedback on phase two requirements because I told them that we're entering the design phase. They were very content with phase 1 and are looking forward to phase two.
How did BetaBulls perform from a project management standpoint?
Initially they were changing resources very often, because of the changing requirements on our end. The way we were changing the requirements was based on the look and feel, and we said we wanted this other design versus the current design, so the level of expertise on BetaBulls had to be changed because for a certain framework they had certain resources and when we changed the design, they had to change that. But that was resolved in the first month and, after that, things were very smooth. I'm very happy with their project management.
What distinguishes BetaBulls from other providers?
We had a lot of issues with business requirements because our operations didn't have a solid idea of what they wanted. Requirements were a challenge for us, but BetaBulls was very flexible in terms of absorbing the requirements on the fly and changing things that they had already done at no additional cost. They believe in building relationships – that's the feeling I got. I was a little worried and, at certain times, embarrassed to give them requirements for things that they had already implemented, but they were flexible. In that sense, they believe in building relationships.
They were very patient with us and there was not one time where I saw frustration on their side, even though we changed a lot of requirements on them. I never had to spend any late nights with them. They would come in early, and I had resources that worked my hours. I always had one resource working my time. They were also available during the night, if I ever had any questions.
Is there anything BetaBulls could have improved or done differently?
No, I was overall very happy with their work and continue to be happy with the work that is going on with phase two. We are planning on releasing phase two in January, and so far things are going according to plan.