Best Talk Private Limited Packages
Wadduwa, Sri Lanka
View Full ProfileCall Center Excellence Package
Best Talk Pvt Ltd delivers professional call center services designed to improve customer engagement and satisfaction. Our package includes inbound and outbound support, technical assistance, lead generation, and sales support to help businesses enhance efficiency and drive measurable growth.
| Features |
Small $2,500 /moSmall businesses needing basic inbound/outbound ca |
Medium $5,500 /moMid-size companies requiring extended call center |
Large $9,500 /moLarge organizations looking for full-scale call ce |
|---|---|---|---|
|
24/7 inbound & outbound call handling |
10 agents, standard hours support |
20 agents, extended hours support |
50+ agents, full 24/7 coverage |
|
Customer service & helpdesk support |
Basic email and call support |
Multi-channel support, including chat |
Full omnichannel support with SLA monitoring |
|
Lead generation & initial client interactions |
50 leads/month |
150 leads/month |
300+ leads/month |
|
Technical support & troubleshooting |
Level 1 support |
Level 1–2 support |
Full technical support including escalation handling |
|
Weekly performance reports & KPI tracking |
Weekly summary reports |
Weekly detailed reports with KPI insights |
Weekly + dashboard reporting with monthly analytics review |
|
Training & quality assurance for call agents |
Monthly training sessions |
Bi-weekly training + QA checks |
Weekly training + QA + mentoring program |
|
Small $2,500 /moSmall businesses needing basic inbound/outbound ca |
|
|---|---|
|
24/7 inbound & outbound call handling |
10 agents, standard hours support |
|
Customer service & helpdesk support |
Basic email and call support |
|
Lead generation & initial client interactions |
50 leads/month |
|
Technical support & troubleshooting |
Level 1 support |
|
Weekly performance reports & KPI tracking |
Weekly summary reports |
|
Training & quality assurance for call agents |
Monthly training sessions |
|
Medium $5,500 /moMid-size companies requiring extended call center |
|
|---|---|
|
24/7 inbound & outbound call handling |
20 agents, extended hours support |
|
Customer service & helpdesk support |
Multi-channel support, including chat |
|
Lead generation & initial client interactions |
150 leads/month |
|
Technical support & troubleshooting |
Level 1–2 support |
|
Weekly performance reports & KPI tracking |
Weekly detailed reports with KPI insights |
|
Training & quality assurance for call agents |
Bi-weekly training + QA checks |
|
Large $9,500 /moLarge organizations looking for full-scale call ce |
|
|---|---|
|
24/7 inbound & outbound call handling |
50+ agents, full 24/7 coverage |
|
Customer service & helpdesk support |
Full omnichannel support with SLA monitoring |
|
Lead generation & initial client interactions |
300+ leads/month |
|
Technical support & troubleshooting |
Full technical support including escalation handling |
|
Weekly performance reports & KPI tracking |
Weekly + dashboard reporting with monthly analytics review |
|
Training & quality assurance for call agents |
Weekly training + QA + mentoring program |