What evidence can you share that demonstrates the impact of the engagement?
Thanks to their designs and suggestions, we now have a working platform with paying customers. End users have given good feedback on its UX, and the product is attractive and well-designed. Belka has really helped me make decisions and improve my platform. Professional and quick, they communicate effectively at all stages.
How did Belka Studio perform from a project management standpoint?
They have a focused process, using Trello and Jira to coordinate the project. The project managers allow me to see who is and isn't working, which is easier than reaching out to individual designers. In terms of communication, we spoke via Skype and email. We also had conference calls once or twice a month.
What did you find most impressive about them?
I had a bad experience with a previous agency, so I was so happy to find Belka. They're more collaborative than they need to be; if I have any requests or challenges, they remain open-minded and try to find solutions. Even now, I continue to work with them to make adjustments to my platform.
Furthermore, not only do they understand my work methods and needs, but they also know where I can sometimes fall short. They have a customer-oriented attitude and strive to do a good job rather than handling the technical side and leaving me high and dry. That commitment is important to me and makes them special.
Are there any areas they could improve?
It would be great to have their team handle the entire development process, but they don't specialize in backend work. When I needed some support in this area, I had to go to another vendor.
Do you have any advice for future clients of theirs?
After outsourcing so much work, I now understand how important it is to do your homework before approaching a studio. Being as prepared as possible can save time and effort. Thankfully, Belka is a strong option, whether you're a professional or someone less experienced like myself. They have excellent project management and UI skills to guide you in the process.