Creating experiences people love

We are BeHappy, a global and digital innovation studio. We build a connected world with human-centered design and customer experience at the heart. Our core values are honesty, cutting-edge and excellence.

 

We are a remote team and love working seamlessly. For years we have been helping customers in over 15 countries. Our goal? Creating successful projects with our multicultural and efficient team.

 

We are looking for challenging projects worldwide in the following fields:

  • Service Design
  • UX Design
  • Visual Design
  • Coding
  • IT Governance
  • Growth Hacking

 

Proven success going beyond expectations:

  • Agile
    We can quickly deliver with our extensive network of experts for merely temporary or open-ended tasks.
  • Flexible
    Does your project change? No problem! We change with you.
  • Focus
    Integrate the right experts that answer to your needs from day one. No expensive hiring mistakes.
  • Transparent
    BeHappy will align technical management with the business goals, cost-effectively.
  • Expertise
    All the key roles in the team are self-managed senior profiles, avoiding common mistakes.
  • Remote
    No matter where you are, our team is available for you.

 

Hire our team for your project today!

 

 
$5,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2012
Show all +
Madrid, Spain
headquarters
other locations

Portfolio

Key clients: 
Endesa - OVO Energy - Microsoft - Coca-Cola - HAVAS Group - Willis Tower Watson Australia - Hasbro - Damm - Carrefour - Pelayo - City of Helsinki - Grupo WDi - European Plant Science Organization (EPSO) - Wooptix - 3M - Dacadoo - KORKE - Teatros Marquina - Fiat-Chrysler Automobiles - Mattel - Visionarity - TripleWin - Universidad Francisco de Vitoria - URLjet - Milesman

A digital transformation process for change management

NOOA

NOOA is a digital transformation project for change management. A consulting company, specialized in change management, from Finland reached out to us. One of the main problems they were facing was resistance to change. Big firms have procedures deeply assumed and employees won’t participate easily in a process that most of the time meant trouble for them, and sometimes was even

considered a threat. The higher management couldn’t communicate the benefits of the change to middle managers and employees. We were asked to design a digital service that could handle this change process and engage the users effectively.

 

BeHappy created a service, NOOA, that could connect the interests of the employees with the interest of the company, helping both to understand and embrace change. The digital transformation of the change management was not just a digital version of the old procedure, but a completely new strategy developed from scratch to implement the know-how into a new platform that could take advantage of the digital opportunities that the offline world can’t provide.

 

Read about the project here.

 

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Applying gamification to Internet of Things with Kelvin Image

Applying gamification to Internet of Things with Kelvin

Kelvin

 

The Kelvin Project was a Swiss project aimed to help companies to know the electricity consumption habits of its employees. By using smart meters connected to each work desk, the consumption was measured and wirelessly sent to a central processing unit.

 

Even though the hardware performed very well, the Kelvin Project wasn't able to convince the companies about the

value of the installation and the use of the gathered data. BeHappy was requested to create and design a service on top of the hardware that could provide an added value that made the technology attractive to use in this B2B strategy. 

 

BeHappy created a service that could connect the physical world with a digital platform that could make employees know and improve their electricity consumption habits. Taking the information from the smart meters that informed in real time of the electricity used by the devices of the employees, making consumption the main ingredient of a business game where employees were rewarded by saving costs.

 

The business game that we created was immediately adopted by companies like Google, Roche, IWB AXPO or Cofely, reaching savings over 50% of their previous cost per employee in electricity use.

 

View project

Market and User research for OVO Energy Image

Market and User research for OVO Energy

OVO Energy

 

In 2019, OVO Energy, an independent energy supplier based in the UK, reached out to us to help them land in Spain. The goals of the project were finding out why and how customers change energy supplier, to understand the experience in retail energy from Spanish customers and how they want their signup process to be. During the process, we performed in-depth

one on one interviews and surveys that informed the company how to build their product.

 

We delivered a report with all our findings. We gave them an elaborate insight on the Spanish customers, and how they should adjust their service for the Spanish market.

 

Dashboard refactoring for MY Customer's Area Image

Dashboard refactoring for MY Customer's Area

MY

 

MY is an administration application used by our clients and us. It is created to solve the need for an automated billing, accounting and payments system. MY was built five years ago, and in the meantime it had become outdated and less efficient. We decided to do the exercise of a complete rebuild of our customer’s area. We did this by applying material design

concepts and harvesting all the insights from customers, managers and administrators through interviews, surveys, card sorting, data analytics and user flows.

 

In just six weeks, we got from the first sketch to a polished desktop, tablet and mobile interface.

Complete redesign of corporate website for the European Plant Science Organization Image

Complete redesign of corporate website for the European Plant Science Organization

EPSO

 

In 2018 we started a project with EPSO, the European Plant Research Organization in Brussels. We performed a complete rebuild of their website. We went from an old Drupal platform with over a thousand pages, to a much better Wordpress redesign. In this process we used the latest user experience techniques and involved users and stakeholders

in order to co-create. Besides this, we also optimized the performance of the website to an A-grade speed of 98%. 

Reviews

Sort by

Web & CMS Dev for Marketing Agency Tournament Project

"I don’t have any worries when working with BeHappy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

BeHappy built a website using HTML, which enables users to sign-up and create profiles for a tournament. They created a CMS and features that allow managers to contact contestants and set e-mail reminders.

The Reviewer
 
1-10 Employees
 
Madrid, Spain
Account Director, Marketing Agency
 
Verified
The Review
Feedback summary: 

BeHappy delivered a highly effective platform that can seamlessly handle over 1,000 users simultaneously. The team provides various resources to ensure smooth collaboration. As a transparent partner, they ensure valuable engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an account director at a marketing agency that specializes in trade and below the line marketing as well as event organization.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BeHappy?

We needed to develop a website for one of our tournament projects.

SOLUTION

What was the scope of their involvement?

Using HTML, BeHappy developed a website for one of our tournaments from scratch. Their team built the website to allow people all over Spain to sign-up and create a user profile, which other users can access. BeHappy also implemented features that allow our team to contact contestants directly and create email reminders. Their team integrated content including tournament information and schedules.

What is the team composition?

We’ve communicated with a project manager directly. I’ve only been in touch with two BeHappy teammates but about six have worked on the project.

How did you come to work with Behappy? 

A colleague recommended BeHappy. We decided they were a good option for us because of their professional services.  

How much have you invested in them?

We’ve spent around $70,000 on this project.

What is the status of this engagement?

We began collaborating in January 2019, and it’s ongoing. We will finish the website by either the end of September or within the first weeks of October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website BeHappy developed has never stopped functioning. Even when the platform had more than 1,000 users on the platform simultaneously, we didn’t experience any issues. We’re very satisfied.

How did Behappy perform from a project management standpoint?

Their team has used a few project management tools including Asana and Trello. Everyone is informed on the project’s progress so it’s easy to collaborate with BeHappy.

What did you find most impressive about them?

I don’t have any worries when working with BeHappy.  

Are there any areas they could improve?

 They’re very rigid with payment, which isn’t unusual with online services.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Market Research for Energy Technology Company

"Our conversations were always aligned with the project goals."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Feb. - May 2019
Project summary: 

BeHappy conducted user research to determine the mindset of energy consumers in Spain.

The Reviewer
 
500 - 1000 Employees
 
London, United Kingdom
Henry Keenan
Senior Product Manager, OVO Energy
 
Verified
The Review
Feedback summary: 

The research has laid an optimal foundation for future business success. BeHappy excelled at managing tasks and keeping track of deadlines. They have a client-oriented, flexible communication style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior product manager for OVO Energy, an energy technology company as well as a retail energy provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired BeHappy to carry out user research regarding the needs of Spanish consumers in the energy industry as we’re aiming to launch into that market later this year. 

SOLUTION

What was the scope of their involvement?

The team collaborated with internal stakeholders to plan out the user research. Then, they managed one-on-one, in-person interviews with consumers in Spain. The final product was a 60-page report. 

What is the team composition?

I had one direct contact point, and BeHappy brought on other agencies to carry out the recruitment and interviews.

How did you come to work with BeHappy?

I provided a general brief to a few different agencies, and BeHappy’s response was the most impressive. We both had a similar mindset about product development and user research. They were interested in my project, and I could tell they had a collaborative, agile working style.

How much have you invested with them?

We’ve invested between $10,000 and $50,000 with the team.

What is the status of this engagement?

We began the project in February 2019 and it was completed in May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we’re in an early phase, we haven’t seen tactical benefits yet. However, the research they’ve conducted has been a step in the right direction. It’s propelled us toward defining our initial proposition for the Spanish market. Also, their suggestions have added value. Now, we’re working with the team on a second project that focuses on quantitative analysis.

How did BeHappy perform from a project management standpoint?

It’s easy to get in touch with them, and they are very accommodating with their time. We appreciated how they conducted the interviews in person.

They used modern, collaborative tools such as Trello, Google Drive, and Miro. We used Trello for high-level project management and Miro to collaborate by sharing documents and images. We communicate via WhatsApp and email. 

What did you find most impressive about them?

The project manager does a good job of managing expectations and keeping track of deadlines. Whenever we talked, he never let us get lost in the details. Our conversations were always aligned with the project goals.

Are there any areas they could improve?

The final presentation could have been more actionable and concise as the final report was 60 pages. Even though recommendations were included in the final report, they could have also been included in the presentation.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    While the team’s work was high quality, I think we could have received more value for the cost.
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    They are easy to work with.

Web Development for Plant Science Research Organization

"It feels like they’re available around the clock—whenever I need something, they’re ready."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2018–Ongoing
Project summary: 

BeHappy developed a new website for a research organization. They created new features for members and are maintaining the platform.

The Reviewer
 
1-10 Employees
 
Brussels, Belgium
Publications Officer, Plant Science Research Organization
 
Verified
The Review
Feedback summary: 

The site was successfully launched and the new appearance is significantly favored for its usability and design. As a team, BeHappy has been supportive and speedy in implementing new tools and following project outlines. Their display of expertise is promising for the continued engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the publications officer for a plant science research organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired BeHappy to make a new website for our organization. The previous developers we hired were difficult to work with and we needed a team to add a number of new features to the site.

SOLUTION

What was the scope of their involvement?

We gave the BeHappy team our requirements, and they built the site with the new functions included. For example, they added a members-only section and created the page for login information. Throughout the process, their team advised us on every aspect of the site, from the design to survey content. They’re currently maintaining the site.

What is the team composition?

I’m primarily in contact with Javier (Co-Founder & CEO, BeHappy), and there was a team working behind him.

How did you come to work with BeHappy?

I followed a recommendation and included BeHappy in our process. They sent us a budget offer and were proactive compared to other companies. They were the best fit and continuously checked in with our team, so we decided to work with them.

What is the status of this engagement?

We began working together in September 2018 and, though the site is live, we’re still working together. There are several tasks left to finish the project, so we expect to continue together into the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to launch the completed site, but we have no metrics this soon after going live. However, it has had a huge visual impact on us. It is a modern, intuitive, and user-friendly site.

How did BeHappy perform from a project management standpoint?

They’ve done everything within the deadlines and have been flexible when we couldn’t get them content on time. BeHappy uses Trello and InVision throughout the project to share documents and communicate. The project manager met with us in person, and we interact primarily over Skype and email.

What did you find most impressive about them?

It feels like they’re available around the clock—whenever I need something, they’re ready. They provide a special treatment that we hadn’t experienced before, so we value that.

Are there any areas they could improve?

Although we appreciate their speed, there are some occasions where I have to focus solely on their team because of how quickly they were ready for feedback. However, it’s their process and we’ve been happy with them.

5.0
Overall Score I’m completely satisfied with everything.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to other colleagues in EU organizations.

Digital Strategy & Web Consulting for Home Fitness Company

“They’re very well versed in what they do.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sep. 2018 - Nov. 2018
Project summary: 

BeHappy provided digital strategy services, working on researching the company’s profile and then evaluating the website and online presence.

The Reviewer
 
1-10 Employees
 
Madrid, Spain
Nacho Ferrero
Founder, Hogar Fitness
 
Verified
The Review
Feedback summary: 

Their services produced helpful results, and the suggestions they provided proved useful once implemented. The team was always prompt and available, but their use of only online communication meant a personal connection was sometimes lacking.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a recently-created company that provides consulting and training services for gyms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired them for digital marketing consultation services.

SOLUTION

What was the scope of their involvement?

They put together a proposal for a scope of work that adhered to our budget. It included a website, social media profiles, and management. They used different online tools as Invision and RealtimeBoard, among others.

The first worked on company research and discovery and secondly, provided consulting to evaluate our website.

What is the team composition?

I was in direct contact with two people, but I’m not aware of how many more were involved in the project.

How did you come to work with BeHappy?

I met the owner of the company at an entrepreneurs’ workshop some time ago. He was winning an award, which gave me a good impression of him and his company. I decided to contact them when this project came up.

How much have you invested in them?

We spent around €1,600 (approximately $1,800).

What is the status of this engagement?

We worked with them from September–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us to establish our target clients, our strengths as a company, and so on. It was helpful, but I found the cost to be high—perhaps it was something that we could have done ourselves.

Then, after evaluating our website, they proposed some changes and improvements. That was very helpful, and I implemented the changes they proposed. I’m very happy with those results.

How did BeHappy perform from a project management standpoint?

We used Google Hangouts and Skype, always communicating online. The only downside to that was the reduced human contact, which I personally prefer. However, they always met all deadlines and they were always very professional.

What did you find most impressive about them?

They’re very well versed in what they do and are great at communicating and proposing solutions. Their knowledge and their customer service stand out the most.

Are there any areas they could improve?

The communications only through Skype and Hangouts can be limited.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design and Branding for IoT Solutions Company

“BeHappy created an aesthetically pleasing, user-friendly website with new and exciting features.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. - Oct. 2018
Project summary: 

BeHappy designed and developed a website from scratch, providing additional branding design work as needed.

The Reviewer
 
11-50 Employees
 
Brussels, Belgium
CEO, IoT Company
 
Verified
The Review
Feedback summary: 

BeHappy helped the company more effectively communicate its message online, updating the website to be more user-friendly and appealing overall. Highly proactive, transparent, and organized in their approach, working with them continues to be a great experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an Internet of Things (IoT) company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We engaged BeHappy to design and develop a website, along with some branding elements to help us attract more partners, clients, and stakeholders.

SOLUTION

What was the scope of their involvement?

BeHappy designed and developed a website from scratch based on the requirements and goals we provided. They also created some additional branding elements as needed.

What is the team composition?

I work with two people.

How did you come to work with BeHappy?

Both of our companies were delegates at an expo in Japan, and we bonded at that event.

How much have you invested with them?

We've spent about €6,000 ($7,000 USD).

What is the status of this engagement?

We've worked with them on different projects, but this project started around September 2018 and is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BeHappy created an aesthetically pleasing, user-friendly website with new and exciting features. It's already performing better than our previous site and receiving positive feedback.

How did BeHappy perform from a project management standpoint?

Their communication is great. They work in a very structured, transparent, and professional manner, using the latest project management tools to keep tasks organized.

What did you find most impressive about them?

I had been struggling with pitching the company before working with BeHappy, but because their team listens and takes the time to learn about their clients, they were able to create a product that helps me more effectively communicate our business to the public.

Are there any areas they could improve?

No. Everything's been great thus far.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for 3D Imaging Company

“We needed an interactive and clear website, and BeHappy got it right.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2018
Project summary: 

BeHappy designed and developed a custom website that features 3D imaging technology.

The Reviewer
 
11-50 Employees
 
Tenerife, Spain
CEO, 3D Imaging Company
 
Verified
The Review
Feedback summary: 

The website boosted brand awareness, thanks to BeHappy’s innovative and top-notch output. While prices could be lower, their creativity, communication, and proactiveness led to impressive results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and one of the founders of a company specializing in 3D technologies. Our software turns 2D cameras into 3D.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired them to design and develop our website. While we don’t sell on the site, we do need it for visibility.

SOLUTION

What was the scope of their involvement?

They took what we already had and made it more visible and profitable online.

What is the team composition?

I was directly in contact with 3–4 people from BeHappy.

How did you come to work with BeHappy?

BeHappy developed a website for one of my friends, who referred them.

How much have you invested in them?

We paid €8,000–€10,000 (approximately $9,200–$11,500 USD).

What is the status of this engagement?

We started working with them in 2018, but I don't remember the exact date. They’ve already finished the project, but we continue to consult them as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was excellent, and the final results were quite positive. We needed an interactive and clear website, and BeHappy got it right.

How did BeHappy perform from a project management standpoint?

They used Trello for project management, and they met all of our deadlines. We were happy with their communication and availability throughout the project.

What did you find most impressive about them?

BeHappy was creative and gave us innovative ideas for the site. They managed to make our front page on 3D; we didn’t even know we could do that.

Are there any areas they could improve?

They could lower their prices.
 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

e-Commerce Dev and CRM Tool for Hygiene Products Company

"They deliver what they promise, which is the best thing I can say about them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2017
Project summary: 

BeHappy worked on the digital transformation of the company from branding, to e-commerce web development, and a cloud-based management tool to manage clients and providers’ relations.  

The Reviewer
 
50-200 Employees
 
Madrid, Spain
Technology Director, Vicman3
 
Verified
The Review
Feedback summary: 

The implemented technologies improved organizational efficiencies and saved time amongst the personnel. Clients and providers are happier and they appreciate the ability to interact with the company at any time. BeHappy adapted well to the needs of the project and provided an overall pleasant experience during the collaboration. 

The client submitted this review online.

BACKGROUND

BACKGROUND

Introduce your business and what you do there

I am in charge of technology at Vicman3, a national distributor of hygiene and cleansing products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

In general, all of our direct competitors were investing in new technologies to capture new clients and manage them too. We were trying not to be left behind if possible and also improve internal processes.

We were not sure on how to move forward and after a “Discovery” phase with BeHappy, they recommended us to invest in e-commerce on one hand and also include a cloud-based management tool internally to manage relations with our providers and clients.

SOLUTION

What was the scope of their involvement?

This was our first online project. We wanted to create an offline as well as an online or digital transformation process of a family business with two decades of experience. BeHappy tried to facilitate this process making understand that we needed to create a digital strategy to support the company as a whole.

 

What is the team dynamic?

We always had an assigned project manager that we communicated with. He was our point-of-contact with BeHappy. When they started to design our logo and corporate branding we were also working with Carlos, their Art Director that did an amazing job once the business plan had been analyzed together with our current situation and objectives.

 

How did you come to work with BeHappy?

They were awarded with “Best company with a recent creation” in 2016. We went to the event and we exchanged our business cards and did some networking afterwards. Whe we decided to start our online business we got in touch with them to tell them about our offer and we enjoyed their understanding of our business needs and the clear way they could present this. We had two other interesting options but we decided to go with BeHappy because they give off lots of trust and confidence.  

 

How much have you invested with BeHappy?

We’ve invested in the range of $10-50K in this collaboration with BeHappy.

 

What is the status of this engagement?

It has been completed. But we continue working on maintenance and improvements.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, we have saved lots of time that was wasted preparing reports, meetings that were not productive sometimes, and now from our mobile apps we could see everything at all times.

Now clients can make orders at any time and we are able to send them the status of the order in real time. This was all previously done by phone and the timelines and capacity were much more limited. I notice that people happier and clients appreciate the ability to interact with us at any time.

 

How did BeHappy perform from a project management standpoint?

Our meetings were through Skype or in person. They used Trello to inform our progress, Dropbox for materials and archives, RealTimeBoard to share ideas and Invision for design.

 

What did you find most impressive about BeHappy?

They were able to adapt to our needs very well. They don’t make you buy everything but they guide you through what you what is really valuable to your company after analyzing your case. I was impressed with how before and after the Discovery phase, the idea of the project changed radically and I wouldn’t have been able to do that alone.

 

Are there any areas BeHappy could improve?

The process was pleasant overall. There are always areas for improvement but in general the whole process was good.

 

Any recommendations for future clients of BeHappy?

I’ve heard other clients were having difficulties understanding the initial Discovery sprint. I would recommend this step. This is where ideas really take form and you can define the strategy to do the rest of the project.

5.0
Overall Score The transition to the digital world was professionally enriching.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They planned the timelines themselves and they met them. Their weekly deliverables system helps understand what you will receive in the short term at all times.
  • 4.5 Cost
    Value / within estimates
    It’s an investment, but the efficiency that you win makes you save on the other side. The weekly payment system is tough but I understand this is how they work in order to be calm and focus on the result.
  • 5.0 Quality
    Service & deliverables
    We really got the improvement we were looking for.
  • 5.0 NPS
    Willing to refer
    They deliver what they promise, which is the best I can say.

Web UX Redesign for Digital Marketing Agency

"Their project management was very well structured and organized. It was very professional and easy for us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May. 2017 - Ongoing
Project summary: 

BeHappy provided consulting, strategy and web UX redesign services to the marketing agency, in order to provide a more professional look, meet business objectives and capture more leads.

The Reviewer
 
1-10 Employees
 
Madrid, Spain
Miriam Lopez
CEO, WDI Group
 
Verified
The Review
Feedback summary: 

Their project management was well structured and organized. They provided good vision and clarity on their approach and offered guidance to gather all the user information needed to define the project's strategy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Grupo WDI is a marketing agency with a focus in trade marketing. We provide comprehensive services focused on points of sale and we work for multinationals in the sector. I’m the co-CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

They helped us re-orient or redesign our own website. We realized the previous site was very creative and conceptual site but it wasn’t helping us reach our set objective, which was to capture. We realized users and prospective leads left our site because they found too much information that wasn’t well structured. The focus was not sufficiently clear or “professional” that the sector was probably expecting from us. BeHappy helped us with the consulting, strategy and design.

SOLUTION

What was the scope of their involvement?

I believe they’ve assigned around 4-5 resources. We worked with Javier, one of their project managers and used Trello for communications, but we’re not aware of who was behind these communications.  

How much have you invested with BeHappy?

We have invested around $5,000.

What is the status of the engagement?

We started working with them in May and it is an ongoing collaboration.

RESULTS & FEEDBACK

 

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The project has been recently installed and we don't have any metrics available to share at this point, but we are sure that the results will be incredible.

How did BeHappy perform from a project management standpoint?

Their project management was very well structured and organized. It was very professional and it was easy for us. We used Trello and Skype mainly.

What did you find most impressive about BeHappy?

The way they guided us to gather the information we needed in order to define the strategy. They asked us to do questionnaires with our own clients to learn their opinion and what they appreciated or valued the most about our services to be able to feature the most relevant information on our web page. Also, Javier’s vision, focus on the sector and clarity on the approach to this project stood out.

Are there any areas BeHappy could improve?

Not necessarily an area for improvement for a habit that could be improved. They are very familiarized with Trello and I’ve been the communications person with this tool. It has been challenging at times as a new user to use this tool day to day, exclusively.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Service Design and UX Testing for Audio Software Company

"BeHappy’s UX methodologies were valuable for us."

Quality: 
4.5
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - June 2017
Project summary: 

BeHappy provided service design and testing for an online voice-synthesis platform, compiling a service blueprint and complete UX process to guide the product through an in-depth R&D protocol. 

The Reviewer
 
1-10 Employees
 
Barcelona, Spain
CEO, Audio Software Company
 
Verified
The Review
Feedback summary: 

Through BeHappy’s creative expertise, the software met all planned objectives related to design and scheduling. The team’s methodical workflow and adherence to guidelines encouraged productivity, but their higher price point limited the collaboration’s scope. 

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of an audio software company. We develop our own audio algorithms and license them to third-parties. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We are currently working on a new product, and we selected BeHappy to help us with service design and UX testing. 

SOLUTION

What was the scope of their involvement?

BeHappy designed a service blueprint and a complete UX process. We had contact with 2 people from their team over a 3- to 4-week period. We used a real-time board and other online tools.

Our product—an online platform related to voice synthesis that allows users to upload content—is internal and still in the R&D phase. I can’t disclose more information at this time.

How did you come to work with BeHappy?

They contacted us several months ago. At that time, we didn’t require their services, but, when we started this project, we reached out to their team.

How much have you invested with BeHappy?

The cost of their work was around €5,000 [$5,700].

What is the status of this engagement?

We started working with BeHappy in May 2017. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The main outcome was learning about new methodologies for service design. Our company specializes in audio software, so we have technical rather than visual expertise. BeHappy’s UX methodologies were valuable for us. They met all planned objectives related to the service design, deliverables, and schedule.

How did BeHappy perform from a project management standpoint?

They strictly followed our guidelines for deliverables and deadlines, and I was pleased with their scheduling. We used Trello for project management. Our company uses a different tool internally. We had no major problems.

What did you find most impressive about BeHappy?

I wasn’t used to working and paying on a weekly basis. BeHappy defined a work plan with goals for each week, and we paid accordingly. It seemed strange to pay before seeing any results, based on my experience with software development.

Are there any areas BeHappy could improve?

The cost scaled according to the duration, which has forced us to limit the collaboration to a certain number of weeks and to dedicate more time to attending to BeHappy’s team. This affected our daily work internally. Otherwise, the goals were met according to our work plan. 

4.5
Overall Score We’re happy with the final outcome and look forward to collaborating on future projects.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Their professionalism in meeting our deadlines was really appreciated. They were also flexible when we needed to make changes.
  • 3.5 Cost
    Value / within estimates
    Paying on a weekly basis forced us to change our internal plans. But, for our short-term project, the costs were affordable.
  • 4.5 Quality
    Service & deliverables
    They showed great focus and enthusiasm during our project.
  • 5.0 NPS
    Willing to refer
    We’ve already referred them to a client of ours.

Web Platform Dev for Medical Online Tools Firm

"They have played the role of CTOs."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
Project summary: 

BeHappy built the frontend/backend of a web platform that lists local dermatologists and allows clients to interact. Assigned resources maintain the database of doctor information and customer reviews.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Fernando Diez
CEO, Epimedica
 
Verified
The Review
Feedback summary: 

The developers from BeHappy have a deep knowledge of many code languages, which has allowed them to meet expectations in terms of deliverables. They adapted very well to any changes in strategy and direction without losing the project’s vision.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Epimedica, a startup based in Silicon Valley, San Francisco. We have a plastic surgeon directory that shows all treatments available in the aesthetic medicine market. The directory shows doctors and dermatologists, along with the treatments they provide. This creates a community of doctors and patients. Users may share experiences and information about the doctors and their treatments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

BeHappyCo is developing the web platform.

SOLUTION

What was the scope of their involvement?

Four developers were involved and they have done a complete job. They played the role of CTOs. BeHappyCo developed all of the back-office coding, and they also designed and coded the frontend. They have looked for solutions to the problems that existed, such as figuring a way to integrate software of other companies with advanced search tools, etc. The developers solved problems that required difficult technical solutions.

How did you come to work with BeHappy?

They were recommended to us when the company was founded. We did a small job with them. It was very simple and easy, and it was completed in the time and form that was desired. Now, we continue doing bigger projects with BeHappyCo.

How much have you invested in BeHappy?

We paid between $70,000 and $100,000 for their services.

What is the status of the engagement?

We continued working with them, although not as much as in the starting period. They had a more intense participation back then.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

All results were satisfactory, and we are happy with how things have turned out. Sometimes, when we asked for certain functionalities, they revised them and we ended up doing the complete opposite. They adapt very well to the changes in strategy and direction.

How did BeHappy perform from a project management standpoint?

We always worked mainly with Trello. Both companies tried to be organized in terms of project management. We make a lot of orders, although small, and processes need to be followed. This was the only external tool we’ve used. They have one point person, who is very good. That also helps avoid adding more people to the project.

What did you find most impressive about BeHappy?

There were a couple of interesting things. First, they provide a complete service because they work from the frontend as well as the backend perspective. They dominate various coding languages, but at the same time, they can do design work, which makes them important. There are some cases at the end that you have to hire experts and then they need to be in sync between them. In those cases, we only need one interpreter to coordinates everything.

The second interesting characteristic is that they never lose the project’s vision. They always have a complete vision and when coding orders are made, they act as a filter. They let us know if there could be problems if they made another functionality, and they explain things clearly. They have a complete vision, to the point that they know about it more than we do.

Are there any areas BeHappy could improve?

Generally, they’re very good. There are things that can be improved like anyone else, but not that many.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    When we see that they are going to be late, they dedicate all resources at their disposal to be able to meet deadlines.
  • 4.0 Cost
    Value / within estimates
    They have an accessible price, but there are cheaper options.
  • 4.5 Quality
    Service & deliverables
    They delivered what was asked for.
  • 4.5 NPS
    Willing to refer
    I think they would meet expectations.