BeHappy

BACKGROUND

Please describe your company and position.

I am the CTO of Provingly

Describe what your company does in a single sentence.

We run a B2B SaaS solution to help our customers automate decisions and documents

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BeHappy to accomplish?

• Improve user experience for our webapp

SOLUTION

How did you find BeHappy?

Online Search

Why did you select BeHappy over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from BeHappy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• improve look and feel of existing webapp
• redesign user experience for customer onboarding
• design new logo for the company
• redesign product website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time to onboard new customers reduced from days to minutes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BeHappy helped us plan product release and organize delivery in iterations. They have also helped translating requirements into ready to implement specifications described in user stories.

What was your primary form of communication with BeHappy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They listened to our needs and were able to bring the right people with the right skills to deliver the project despite numerous challenges. They also made important suggestions about how to improve user experience, i.e. by introducing passwordless authentication to our SaaS service/webapp.

They delivered quality software that meets today's requirements but also is built as much as possible in a way that it should be easy to maintain over time and adapt in the future. Automated testing is an important element of this.

Are there any areas for improvement or something BeHappy could have done differently?

We are a startup developing a new product and need to adapt requirements frequently to incorporate customer feedback. This means there is sometimes a tension between delivery according to the plan and adapting the plan very dynamically. During the project, we identified a need to improve coordination between product planning and actual delivery. This has been addressed.

BACKGROUND

Introduce your business and what you do there

I am the founder of a hotel and events venue.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BeHappy?

We needed someone to develop our site. We had worked with another vendor before, but we were not happy with the results. Our goal was to improve our image and our messaging to attract potential clients through our website.

SOLUTION

What was the scope of their involvement?

BeHappy completely redesigned and redeveloped our website using WordPress. They did their own research to help them do the project. 

What was the team composition?

We worked directly with three people.

How did you come to work with BeHappy?

We found BeHappy by chance in 2015 and collaborated with them on another project. After the first vendor failed to deliver the website, we contacted BeHappy again.

How much have you invested in them?

The project cost about €6,000 (approximately $7,000 USD) excluding taxes.

What is the status of this engagement?

The collaboration lasted from June–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BeHappy was able to finish the website very quickly. They completely revamped it and made it faster, more agile, and easily navigable. It was easy for our visitors to browse the site because of how organized it was.

We were delighted with the results. The site was launched in August, which is usually a difficult time because everyone is on holiday. However, we began to see results very quickly. 

How did BeHappy perform from a project management standpoint?

They had a different workplace culture that we weren’t used to. I didn’t have any complaints, though, because they were very professional and efficient.

What did you find most impressive about them?

They managed to gather a lot of information and successfully improved our site’s design. Furthermore, the BeHappy team possessed a great understanding of what we were looking to achieve with the site, allowing us to arrive at a mutual agreement quickly.

Are there any areas they could improve?

I don’t have anything negative to say — I’m pleased with their work. Although BeHappy’s processes were very different from ours, everything worked out perfectly, so I can’t criticize them.

BACKGROUND

Please describe your company and your position there.

I am the CTO of provingly.io, a B2B software company that delivers provable document automation and decision management solutions. Our customers seek efficiency, accuracy and quality while having to adapt to demanding regulatory requirements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BeHappy, and what were your goals?

provingly.io is a startup coming to market with an innovative product. Our goal is to present our offerings in a clear and concise manner and generate quality leads.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for various vendors and in particular read the clutch reviews. We shortlisted two vendors and organized interviews with them. The deciding factor was the completeness of the proposal of BeHappy and their project methodology (cocreation and agile development). We had the impression to speak the same language and liked the clarity regarding the project goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a kickoff meeting, the project was organized in sprints: a discovery spring (with lots of discussions and wireframing), UX & visual design sprints (using Figma) and development sprints (up to the delivery of the website running in Wordpress)

How many people from the vendor's team worked with you, and what were their positions?

A web designer/UX expert and a project manager with experience in digital service design

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a new business, we moved from 0 to 1 in terms of web presence. Our website has become the key source of information in any discussion with prospects and customers. Thanks to the integration between the website forms and our CRM, we can efficiently feed in our marketing funnel to manage leads.

Describe their project management style, including communication tools and timeliness.

Everything is managed using a Kanban to provide visibility to all the project participants. That´s a good way to understand the current state of the project and who is doing what (or needs to do what) at any point in time. Regular calls are organized to make sure everybody is on the same page or to clarify any misunderstanding

What did you find most impressive or unique about this company?

They are actively looking for feedback, make recommendations and propose practical solutions. The team was always willing to improve the deliverables despite the tight schedule.

Are there any areas for improvement or something they could have done differently?

The wireframing tool used initially was a bit old-fashioned (invision). After some discussions on project bottlenecks, the team switched to Frontitude, which was a nice improvement. So, some improvements actually took place during the project.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and CMO of an imaging technology company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BeHappy?

We had designed a website but were looking for a company to help us program it and provide us with consulting on the design.

SOLUTION

What was the scope of their involvement?

They developed our website using WordPress. 

What is the team composition?

We worked directly with two people, but I don’t know if there were more involved. 

How did you come to work with BeHappy?

I have collaborated with them for a long time. They developed the website for the first company I founded 15 years ago. 

I also collaborated with them in previous jobs so we have a long history and I know they are trustworthy. One of the reasons why we decided to work with them in this specific project was that we needed a quick turnout and from all the companies we consulted, they were the ones that we knew we could trust on that. 

How much have you invested in them?

We invested around $10,000.

What is the status of this engagement?

We started this project in mid-September 2020, and it was concluded in the first week of November 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has been very well received by our users. BeHappy helped us adapt our design to be functional and fit the WordPress limitations, and they did it very well. They also showed great flexibility and were able to deliver the project on time even though we had a very tight schedule. 

How did BeHappy perform from a project management standpoint?

The communication was very fluid and easy. They were able to show us how to administrate the site ourselves in just one morning, so they actually exceeded our expectations in that regard. 

What did you find most impressive about them?

The optimization of the site was great. It has a lot of content, but they were able to optimize it so that loads quickly.

Are there any areas they could improve?

I couldn’t say anything, honestly.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development at ACSM. We are a provider of services in the oil and gas industry and submarine cable market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

Our company during this period has made a transformation in our business core. In the past, we were acting as a marine crew management agency, and now we have transformed our business to be a service provider in the oil and gas industry. We wanted to reflect this change in our business on our website.

SOLUTION

What was the scope of their involvement?

We contacted BeHappy to redo our website. 

What is the team composition?

At the moment, I think there are five people from the BeHappy team are assigned to our project. Some of them were involved in the design, and others will be joining now for the development.

How did you come to work with BeHappy?

I found them online. We had the requirements for the website, and we opened a tender process for the project.

We contacted six or seven web design companies. We asked them to submit a technical proposal indicating which kind of technology they would use for our website. We also asked them to provide us with a draft of their idea for the website. 

We selected BeHappy because of their economical solution, which also satisfied our technical needs. They demonstrated that they understood what kind of service our company provides. 

How much have you invested in them?

The cost was between $10,000–$25,000.

What is the status of this engagement?

We started the project with them at the end of October 2020, and the project should be complete by December 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We still need to have the website go live, so it is difficult to talk about the impact right now. The product that they are working on is very aligned with the expectation of the management of our organization. They have already finalized the design stage and are now in the development stage. I showed the design to the top managers here, and they are super happy with the result. For now, their performance is in line with our expectations.

How did BeHappy perform from a project management standpoint?

They're managing the project very well. I’ve really appreciated all the tools that they put in place. For example, they use Figma, so I’m able to see the website at any time, and I can make real-time comments. This tool allows us to save time and better manage the project, especially in a remote capacity.  

What did you find most impressive about them?

I was impressed with how up-to-date they were on the latest technologies. I also appreciate that the entire team speaks excellent English.

Are there any areas they could improve?

It’s still a bit early at the moment to say. Our company follows some procedures in the oil and gas industry which are not common in the other markets. Sometimes the team from BeHappy wasn’t familiar with such procedures since they didn’t have prior experience working with clients in our industry. 

BACKGROUND

Introduce your business and what you do there

I’m the president of Opapeleo, a consular services firm based in Washington DC.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address Behappy

We used to rely on a call center to manage our operations by phone, but we wanted to switch to a digital format. So, for three years, we hired four different developers to develop an online platform for us. We hadn’t had a good experience until we found BeHappy.

SOLUTION

What was the scope of their involvement?

They developed a custom online platform to handle our consular services.

What is the team composition?

I work directly with one person but have also been in touch with two developers and a designer.

How did you come to work with  Behappy

I found some companies on Clutch that had good reviews that checked their portfolios. Eventually, I shortlisted four that left the best impressions before choosing BeHappy.

How much have you invested in them?

We’ve spent $33,000, so far.

What is the status of this engagement?

We started working with them by the end of December 2019, and the development is almost finished. We’re now testing it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This project is completely revolutionary for us. There hasn’t been any online tool like ours where people could request this kind of consular services, so this provides us with a great advantage.

How did BeHappy perform from a project management standpoint?

We had great communication and felt really connected with them. We used Trello and Miro for project management and Invision for previews of the website.

What did you find most impressive about them?

I’m very satisfied with their work. They were able to accomplish a project that other companies failed to complete.

Are there any areas they could improve?

I’m no technology expert, but compared with my previous experience in this kind of project, their work is just superior.

BACKGROUND

Introduce your business and what you do there.

I’m an account director at a marketing agency that specializes in trade and below the line marketing as well as event organization.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with BeHappy?

We needed to develop a website for one of our tournament projects.

SOLUTION

What was the scope of their involvement?

Using HTML, BeHappy developed a website for one of our tournaments from scratch. Their team built the website to allow people all over Spain to sign-up and create a user profile, which other users can access. BeHappy also implemented features that allow our team to contact contestants directly and create email reminders. Their team integrated content including tournament information and schedules.

What is the team composition?

We’ve communicated with a project manager directly. I’ve only been in touch with two BeHappy teammates but about six have worked on the project.

How did you come to work with Behappy? 

A colleague recommended BeHappy. We decided they were a good option for us because of their professional services.  

How much have you invested in them?

We’ve spent around $70,000 on this project.

What is the status of this engagement?

We began collaborating in January 2019, and it’s ongoing. We will finish the website by either the end of September or within the first weeks of October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website BeHappy developed has never stopped functioning. Even when the platform had more than 1,000 users on the platform simultaneously, we didn’t experience any issues. We’re very satisfied.

How did Behappy perform from a project management standpoint?

Their team has used a few project management tools including Asana and Trello. Everyone is informed on the project’s progress so it’s easy to collaborate with BeHappy.

What did you find most impressive about them?

I don’t have any worries when working with BeHappy.  

Are there any areas they could improve?

 They’re very rigid with payment, which isn’t unusual with online services.

BACKGROUND

Introduce your business and what you do there.

I’m a senior product manager for OVO Energy, an energy technology company as well as a retail energy provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired BeHappy to carry out user research regarding the needs of Spanish consumers in the energy industry as we’re aiming to launch into that market later this year. 

SOLUTION

What was the scope of their involvement?

The team collaborated with internal stakeholders to plan out the user research. Then, they managed one-on-one, in-person interviews with consumers in Spain. The final product was a 60-page report. 

What is the team composition?

I had one direct contact point, and BeHappy brought on other agencies to carry out the recruitment and interviews.

How did you come to work with BeHappy?

I provided a general brief to a few different agencies, and BeHappy’s response was the most impressive. We both had a similar mindset about product development and user research. They were interested in my project, and I could tell they had a collaborative, agile working style.

How much have you invested with them?

We’ve invested between $10,000 and $50,000 with the team.

What is the status of this engagement?

We began the project in February 2019 and it was completed in May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we’re in an early phase, we haven’t seen tactical benefits yet. However, the research they’ve conducted has been a step in the right direction. It’s propelled us toward defining our initial proposition for the Spanish market. Also, their suggestions have added value. Now, we’re working with the team on a second project that focuses on quantitative analysis.

How did BeHappy perform from a project management standpoint?

It’s easy to get in touch with them, and they are very accommodating with their time. We appreciated how they conducted the interviews in person.

They used modern, collaborative tools such as Trello, Google Drive, and Miro. We used Trello for high-level project management and Miro to collaborate by sharing documents and images. We communicate via WhatsApp and email. 

What did you find most impressive about them?

The project manager does a good job of managing expectations and keeping track of deadlines. Whenever we talked, he never let us get lost in the details. Our conversations were always aligned with the project goals.

Are there any areas they could improve?

The final presentation could have been more actionable and concise as the final report was 60 pages. Even though recommendations were included in the final report, they could have also been included in the presentation.

BACKGROUND

Introduce your business and what you do there.

I’m the publications officer for a plant science research organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired BeHappy to make a new website for our organization. The previous developers we hired were difficult to work with and we needed a team to add a number of new features to the site.

SOLUTION

What was the scope of their involvement?

We gave the BeHappy team our requirements, and they built the site with the new functions included. For example, they added a members-only section and created the page for login information. Throughout the process, their team advised us on every aspect of the site, from the design to survey content. They’re currently maintaining the site.

What is the team composition?

I’m primarily in contact with Javier (Co-Founder & CEO, BeHappy), and there was a team working behind him.

How did you come to work with BeHappy?

I followed a recommendation and included BeHappy in our process. They sent us a budget offer and were proactive compared to other companies. They were the best fit and continuously checked in with our team, so we decided to work with them.

What is the status of this engagement?

We began working together in September 2018 and, though the site is live, we’re still working together. There are several tasks left to finish the project, so we expect to continue together into the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to launch the completed site, but we have no metrics this soon after going live. However, it has had a huge visual impact on us. It is a modern, intuitive, and user-friendly site.

How did BeHappy perform from a project management standpoint?

They’ve done everything within the deadlines and have been flexible when we couldn’t get them content on time. BeHappy uses Trello and InVision throughout the project to share documents and communicate. The project manager met with us in person, and we interact primarily over Skype and email.

What did you find most impressive about them?

It feels like they’re available around the clock—whenever I need something, they’re ready. They provide a special treatment that we hadn’t experienced before, so we value that.

Are there any areas they could improve?

Although we appreciate their speed, there are some occasions where I have to focus solely on their team because of how quickly they were ready for feedback. However, it’s their process and we’ve been happy with them.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a recently-created company that provides consulting and training services for gyms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BeHappy?

We hired them for digital marketing consultation services.

SOLUTION

What was the scope of their involvement?

They put together a proposal for a scope of work that adhered to our budget. It included a website, social media profiles, and management. They used different online tools as Invision and RealtimeBoard, among others.

The first worked on company research and discovery and secondly, provided consulting to evaluate our website.

What is the team composition?

I was in direct contact with two people, but I’m not aware of how many more were involved in the project.

How did you come to work with BeHappy?

I met the owner of the company at an entrepreneurs’ workshop some time ago. He was winning an award, which gave me a good impression of him and his company. I decided to contact them when this project came up.

How much have you invested in them?

We spent around €1,600 (approximately $1,800).

What is the status of this engagement?

We worked with them from September–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us to establish our target clients, our strengths as a company, and so on. It was helpful, but I found the cost to be high—perhaps it was something that we could have done ourselves.

Then, after evaluating our website, they proposed some changes and improvements. That was very helpful, and I implemented the changes they proposed. I’m very happy with those results.

How did BeHappy perform from a project management standpoint?

We used Google Hangouts and Skype, always communicating online. The only downside to that was the reduced human contact, which I personally prefer. However, they always met all deadlines and they were always very professional.

What did you find most impressive about them?

They’re very well versed in what they do and are great at communicating and proposing solutions. Their knowledge and their customer service stand out the most.

Are there any areas they could improve?

The communications only through Skype and Hangouts can be limited.