Reliable Software For Your Digital Future

Our Vilnius-based team, which comprises 200+ IT professionals, delivers custom software solutions in Europe and the US. With cutting-edge technologies, the latest delivery models and a 96% recommendation rate among customers, we are able to provide efficient business solutions and revenue growth for our clients and partners. We are ready to become a rock-solid digital partner for you.

Based in Lithuania, a geographical and cultural sweet spot in Europe, we have extensive experience of carrying out major software development projects in Nordic and other Western European countries, as well as in the US. These experiences gives us the skills and knowledge to propose a set of best practices for establishing an agile nearshore development centre (NDC) that allows the use of IT resources when needed and guarantees a fast time to market.

Our company has become a trusted IT partner for clients from different industries such as telecommunications, finance, shipping, logistics. Expertise and skills in different business sectors enables company to be universal and to face every challenge of this competitive market.

Baltic Amadeus services:

  • Custom software development
  • Nearshore development center
  • Micro-services architecture modernization
  • Integration and data replication
  • Analysis and system design
  • User interface design
  • Quality assurance
  • Software maintenance and 24/7 support
  • DevOps

Baltic Amadeus competences consist of: 

  • Progress
  • .NET
  • JAVA
  • Web&Mobile
  • UI/UX
  • Quality assurance
  • Project management
  • Business analysis

 

 

 
$50,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1988
Show all +
Vilnius, Lithuania
headquarters

Portfolio

UNIFIED COMMUNICATION PLATFORM HELPED THE CLIENT TO GAIN COMPETITIVE ADVANTAGE Image

UNIFIED COMMUNICATION PLATFORM HELPED THE CLIENT TO GAIN COMPETITIVE ADVANTAGE

SITUATION

A Norwegian telecommunication solutions company offered an open source Asterisk project based IP communications platform to the Scandinavian market needed to quickly and fundamentally upgrade the user interface design to tailor the solution to the new version of the Asterisk VOIP software and mobile equipment, and to integrate new functions into the system.

ADDED VALUE

The IP communication

platform solution, based on an open-source code project, was fundamentally upgraded for the client to enable the integration of different technological systems. These include: MS Active Directory or MS Exchange, conference calls or Microsoft Lnc and Skype conferences. The solution also provided opportunities to create the desired call sequence, see the business of their colleagues in real time, leave an email, and regulate call flow. The appropriate design of the user interface, the usage of the system became especially simple and user friendly.
COMPLETELY RENEWED MOBILE APP FOR BETTER USER EXPERIENCE Image

COMPLETELY RENEWED MOBILE APP FOR BETTER USER EXPERIENCE

SITUATION

One of the biggest telecommunication companies in Lithuania – Telia has already had a mobile app “Mano Ežys” to perform the functions of prepaid subscription program Ežys. However, an application has had only a basic functionality and has not been able to operate as convenient tool for informing and serving.

SOLUTION

While upgrading the app, all the necessary functions were moved as well as new

were created to enable registration and communication about discounts, mobile plans and account balance.  BA design team created sitemap and design oriented to self-service functions and user experience.

ADDED VALUE

After complete renewal of mobile app, communication between telecommunication services provider and their users became much easier. Customers got an opportunity to get the information about their account, discounts. Fresh design of upgraded app performs not only an aesthetic function but also improves user experience.

INFORMATION SYSTEM FOR SHIPPING OPERATIONS DECREASED FUEL CONSUMPTION BY UP TO 5% PER VESSEL Image

INFORMATION SYSTEM FOR SHIPPING OPERATIONS DECREASED FUEL CONSUMPTION BY UP TO 5% PER VESSEL

SITUATION

A Swedish shipping company that controls a fleet of 145 cargo vessels and has more than 150 years of experience in the operation of vessels, needed a new uniform IT solution for the monitoring and analysis of ship operations. Their existing system was based on MS Excel and didn't meet the needs for the effective consolidation and reporting of data transferred from sea to shore or continuous operation in the

event of poor internet connections. 

SOLUTION

Baltic Amadeus offered a Microsoft .NET based solution comprising three modules (vessel, shore and data transfer). The vessel module collects all the information needed (such as location, speed, fuel type and consumption, and other parameters), including meteorological data. This information is affected by the extreme weather and sea conditions, and can be analysed in various layers. The shore module ensures the integrity of vessel data and appends it with meteorological and other information. The BI module allows the accumulated information for a vessel or fleet’s chosen key performance indicators (KPIs) to be easily analysed in various layers and ways.

ADDED VALUE

The solution has unified all data coming from sea to shore and streamlined vessel operations by shortening travel time and downtime in harbours. The system should decrease fuel consumption by up to 5% per vessel (the typical cost of fuel consumption per day amounts to about US$50,000) and contribute to reduced environmental pollution.

 

E-COMMERCE WEBSITE TO IMPROVE SERVICE QUALITY FOR ELECTRICITY CONSUMERS Image

E-COMMERCE WEBSITE TO IMPROVE SERVICE QUALITY FOR ELECTRICITY CONSUMERS

SITUATION

One of the largest companies in the Lithuanian energy sector asked us to update its customer self-service website. The old website did not satisfy new bandwidth and security requirements and had no option for direct payment via banks or messaging functionality.

SOLUTION

A solution was offered based on EasyWeb, HTML, CSS, JavaScript, CF, .NET, Web Services, JS+jQuery technologies. After the

solution was implemented, the old website was transformed into the self-service portal www.manoelektra.lt.

ADDED VALUE

The new website allowed clients to separate the services of private and business customers, declare readings directly to customers and investors, submit invoices and receive payments directly, submit analytical reports, send messages to customers and abandon intermediate services – thus optimising customer activities and decreasing the load on the customer helpline. 

SYSTEM FOR CRISIS MANAGEMENT IN EDUCATIONAL SECTOR Image

SYSTEM FOR CRISIS MANAGEMENT IN EDUCATIONAL SECTOR

SITUATION

Norway's education sector, which is seeking to tighten its security and protect its institutions from potential attacks, needed an IT solution for early warnings and crisis management. The implementation of this was entrusted to Baltic Amadeus and Danish IT company Magenta ApS.

SOLUTION

The system has integration interfaces with IP telephones, public address systems at education institutions

and relevant external organisations. In the event of a crisis, the system records every incoming signal and movement, transmitted video and audio information, and mapping data, and sends various alerts to organisations in the danger zone.

ADDED VALUE

With the development and introduction of this solution, Baltic Amadeus has contributed to strengthening the security of Norway's educational sector and the prevention of terrorism. The solution has been implemented in the county of Akershus, where it will be used in 40 education institutions.

E-COMMERCE WEBSITE FOR AVIATION MUSEUM Image

E-COMMERCE WEBSITE FOR AVIATION MUSEUM

SITUATION

Our client – organization that creates educational programs about aerodynamic, navigation, meteorology and aviation. In Norway a new aviation museum has been opened. This museum allows visitors to get familiar with aviation and try real flight simulation by themselves.

SOLUTION

Website has been created using Umbraco open source content management system while integrated reservation platform has

been based on .NET technology. It grants clear and easy information flow for end-user. This system allows the user to choose the most convenient time with payment option of their choice.

 

ADDED VALUE

Implemented solution met client‘s expectations because project was delivered on time, maintaining smooth communication. Potential visitors of the museum started using the website one month before opening. Since the launch of the website, it has been visited by 4000 unique users. The website faced no disruption even when having heavy user flow.

FULLY AUTOMATED LEASING APPLICATION SYSTEM Image

FULLY AUTOMATED LEASING APPLICATION SYSTEM

SITUATION

A bank belonging to Norway‘s largest financial services group and providing financial services in 19 countries all over the world approached us regarding the design of a car leasing application system for all three Baltic countries. The client needed a solution to support efficient cooperation between its leasing department and car dealers and to ensure fast, user-friendly, safe and easier leasing service

provision and management for both individual and corporate clients.

SOLUTION

Baltic Amadeus created a Drupal technology-based three-tier architecture WEB solution customised for the Lithuanian, Latvian and Estonian markets. Back-end – Drupal, Front-end – Phalcon and DB–MySql technologies were used when implementing the project, while communication between different tiers of the architecture was ensured with the help of Web service. The resulting system, DNB Car Dealers, lets the bank and car dealers exchange the information needed to execute a complete leasing process: the submission of leasing offers, the registration of applications and documents, and the receipt and submission of different reports.

ADDED VALUE

The new system fully automated the client car leasing application submission, review and other processes and optimised the processes' durations and operational costs for all participants. The uniform DNB Car Dealers system operates in three Baltic countries.

COMMUNICATION PLATFORM FOR PARENTS TO ENSURE THEIR CHILDREN‘S SAFETY Image

COMMUNICATION PLATFORM FOR PARENTS TO ENSURE THEIR CHILDREN‘S SAFETY

SITUATION

A Norwegian company was looking for an innovative web tool to enable reliable, fast and efficient communication management between parents and education institutions. 

SOLUTION

This tool integrated all of the different communication measures used by the institutions into one unified information coordination system. Most modern technologies like CentOS Linux, PHP, HTML5, Apache, MySQL, CSS,

Javascript and similar systems were used to create this tool. A mobile device message and information transfer (push notification) system enabling faster and more efficient information transfers was implemented.

ADDED VALUE

Organisations using the new system can easily review or register personal information of existing or new users, manage transactions for services provided, write and receive messages, and share video material and calendar records, among other things. 

 A SOFTWARE SOLUTION FOR SHIP MAINTENANCE THAT ENABLES EFFICIENT COMMERCIAL TIES BETWEEN THE BUYER AND SUPPLIERS. Image

A SOFTWARE SOLUTION FOR SHIP MAINTENANCE THAT ENABLES EFFICIENT COMMERCIAL TIES BETWEEN THE BUYER AND SUPPLIERS.

SITUATION

A world-class supplier of marine software solutions and services approached us for an upgrade to their e-commerce system. With the increase in the volume of their business and the quantities of data processed, the web-based solution developed for them more than a decade ago could not ensure the required working speed. The database structure and software were no longer capable of supporting the huge amount of

data. 

SOLUTION

Baltic Amadeus offered the client a brand-new Microsoft ASP.NET MVC technology-based solution. A user interface (UI) scheme was developed and a new system graphic design and file structure were offered. Detailed functionality specifications for the new solution were prepared, new functions were refined and defined, and integration analyses with the client's order system and new system programming tasks were performed based on an extensive analysis of the old system.

ADDED VALUE

The new system significantly increased the speed and quality of the work of its users. The customer's clients can now more quickly receive and manage offers from suppliers and perform orders. The operating speed of the implemented solution is stable and no longer depends on the amount of data sent. The appropriate user interface and the new design have eliminated information overload and ensure clearer and more user-friendly system usage. A new message sending function was implemented that allows messages to be forwarded to targeted persons. 

DATA VISUALIZATION SOLUTION TO INCREASE BUSINESS PRODUCTIVITY Image

DATA VISUALIZATION SOLUTION TO INCREASE BUSINESS PRODUCTIVITY

SITUATION

Our client Unipark belongs to Modus company group and offers short-term and long-term parking services for the drivers in Lithuania, Latvia and Belarus. While managing a large amount of different data, our client faced a problem of scattered and overflowing information. Performance indicator reports were lacking in visual accents that could help make decisions more efficiently, see problems faster and generate

deeper insights.

 

SOLUTION

After the analysis of client‘s needs, a solution based on PowerBI platform was suggested. The problem our client was facing could be solved using a dashboard and report hierarchy. In the main view, a summary of all key indicators is seen for the current period. When interesting or unusual patterns are noticed, an indicator leads to a detailed report. These reports help to get additional insights by slicing different dimensions. Furthermore, the colour coding on periodic comparison results increases the speed of the decision-making process.

ADDED VALUE

The Business Intelligence solution increases productivity – instead of spending time on preparing reports, time resources can be used for detailed analysis and deeper insights. BI platform helps the company to learn about its customers.

MOBILE BANKING APP DOWNLOADED BY 50 000 USERS Image

MOBILE BANKING APP DOWNLOADED BY 50 000 USERS

SITUATION

With smartphones becoming more and more popular all the time, one of northern Europe’s largest banks – which also provides services in Lithuania – needed a substantial update of its mobile banking app. 

SOLUTION

A hybrid mobile app was developed that combined native and webview functionality and capabilities. The main benefits enabled were the rapid development,

support and testing of apps, flexibility and multi platform support.

EasyLogin functionality was also developed, providing access to secure banking operations by logging in with just a four digit PIN code, allowing customers to check their accounts, statements and balances, carry out transactions between their own accounts, and conduct transactions using templates.

Other banking operations, such as transactions in euros, payment status checks, deposit information, loan information and currency conversions can be performed via the app using standard authentication methods (such as code cards, PIN generators and mobile e-signatures).

ADDED VALUE

Thanks to the new app, performing banking operations with a smartphone is extremely easy and convenient. More than 50,000 users have downloaded the app and are using it. Research has shown that the mobile app has been used to carry out more financial transactions than in all of the bank's branches, amounting to about 2.5% of the bank’s total services.

Reviews

Sort by

Software Dev for Financial Services Company

"They have deep knowledge and are easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2019 - Feb. 2020
Project summary: 

Baltic Amadeus refreshed a legacy solution by developing a new online application using React.

The Reviewer
 
1-10 Employees
 
Vänersborg, Sweden
Henrik Bergström
CTO, Börsdata AB
 
Verified
The Review
Feedback summary: 

Customers responded well to the new solution. The team maintained a smooth method of managing tasks throughout the timeline. Their active listening skills stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Börsdata is a software finacial service company. Providing financial data for nordic private customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltic Amadeus?

We needed to rebuild out lagacy code to new React SPA application.

What were your goals for this project?

Modern service and fast response time. One online application.

SOLUTION

How did you select this vendor?

We have long and good copperation with Baltic Amadeus.

Describe the project and the services they provided in detail.

Baltic Amadeus helped us with software experts in React. They manges the development and hired new consultants.

What was the team composition?

3 developers. 1 Frontend and 2 backend.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I had a very positive response from our customers. The Terminal is now the project we focus on forward.

How was project management arranged and how effective was it?

Project management was handled by Börsdata. This was a good setup for both parties.

What did you find most impressive about this company?

They have deep knowledge and are easy to work with. They listen to the customer.

Are there any areas for improvement?

No. we are happy,

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Financial Services Provider

“They do more than just meet development requirements — they help businesses understand market trends.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Ongoing
Project summary: 

Baltic Amadeus handles custom software development for a financial service provider. The team develops the front- and backend of a solution that connects customers and administrations.

The Reviewer
 
1001-10,000 Employees
 
Vilnius, Lithuania
Edgaras Barusevičius
Development Manager, Luminor Group
 
Verified
The Review
Feedback summary: 

Baltic Amadeus meets deadlines, performs demos, and is transparent in showing their progress towards this ongoing project. Their professionalism, expertise, and thoroughness have garnered the partner's confidence. They excel in ERP services and possess a team of excellent developers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the development manager for digital channels at Luminor Group — it’s in the financial sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We were looking for custom software development for a financial service.

SOLUTION

What was the scope of their involvement?

Baltic Amadeus handles our custom development services. Building from scratch, they developed the solution’s frontend for the content interface. They worked on the backend solution as well. Their team created a 1:1 common channel for customers and administrations to connect. In addition to that, they also perform testing.

What is the team composition?

We are currently collaborating with about 20 people from their team. That number only reflects my portion of the project.

How did you come to work with Baltic Amadeus?

They passed an RFI/RFP process.

What is the status of this engagement?

We began working with them in November 2017, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution is still being worked on as it’s a long-term project. On the development side, Baltic Amadeus is very professional and has some golden people on their team. They do more than just meet development requirements — they help businesses understand market trends.

How did Baltic Amadeus perform from a project management standpoint?

They meet deadlines, perform demos, and are always ready to show their progress. We mostly communicate through Jira for task delegation and meetings but occasionally use email and phone calls as well. Overall, they’re doing quite well.

What did you find most impressive about them?

They’re very professional on the architecture level. In my opinion, their CTO is one of the best masterminds in this area. It built my confidence to see their CTO involved in the initial planning stages.

Are there any areas they could improve?

Their testing efforts need more emphasis because it’s somewhat lacking from time to time.

Do you have any advice for potential customers?

Be sure to clearly present your vision and timeline for the project. Be as detailed as possible in order to improve collaboration.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    I’m a perfectionist so there is always room to improve.
  • 5.0 NPS
    Willing to refer

Software Development for Telecommunications Firm

"Baltic Amadeus understood our objectives and asked questions along the way."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2019
Project summary: 

Baltic Amadeus provided software development services to a telecommunications company. They adapted the database to support new sequences and integrated features such as drag and drop to improve usability.

The Reviewer
 
201-500 Employees
 
Norway
Fredrik Naalsund
CPO, Phonect AS
 
Verified
The Review
Feedback summary: 

Baltic Amadeus delivered a solution that improved the product to the satisfaction of both end-users and internal stakeholders. The team was skilled and communicated clearly to ensure the project’s effective execution. They facilitated collaboration, resulting in a successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m CPO at a company called Phonect AS. We’re a telecommunications provider in the B2B segment in Norway that's trying to become a larger competitor in the market. We’re aiming to be in the third position within the year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We needed assistance with development because we don’t have enough resources or skills in house. We wanted our end-users to be able to adjust their phone systems without having to possess engineering expertise.

SOLUTION

What was the scope of their involvement?

Baltic Amadeus managed specific development tasks and completed the project in three different stages. Initially, their team researched templates and libraries to make up the whole solution. They then worked on the initial coding and followed that phase with product cleanup.

They made an end-user train for a technical component. Their team built a visual description of the flow for our end-users to adjust their phone systems. They implemented a drag and drop feature to control GPX or a switchboard solution. Their team wrote into the database what happens when you place a different object and linked them in the right sequence.

What is the team composition?

We had a business contact and worked with a project manager. Two full-time developers worked on this project for roughly six months.

How did you come to work with Baltic Amadeus?

A colleague recommended Baltic Amadeus. We held initial meetings, eventually deciding that we wanted their team to provide offshore development services for us.

How much have you invested with them?

We spent roughly €100,000 euros (approximately $109,000 USD) on the project.

What is the status of this engagement?

We worked with Baltic Amadeus in 2019 and the project took six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received feedback from end-users and our sales representatives around the country. This part of the solution improved the product. It’s a valuable asset to the portfolio that we offer, so we’re pleased with the quality of their work. As the stages unfolded, we became increasingly pleased. Their response to the cleanup was good.

How did Baltic Amadeus perform from a project management standpoint?

We were pleased with the process. The project manager and the developers were good. The project manager was good at pushing us to provide the information for them to build a good product. It was a little difficult to get the project started but that wasn’t Baltic Amadeus’ fault because the product description wasn't good enough.

What did you find most impressive about them?

Baltic Amadeus understood our objectives and asked questions along the way. They didn’t assume that what we said initially was the one and only way to go forward. The communication between our teams was really good and that made the end results better.

Are there any areas they could improve?

I’m pleased with their performance. On our side, the project should've been more defined at the start.

Do you have any advice for potential customers?

I recommend working with Baltic Amadeus. I’m happy with what their team delivered.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Support for Business Communications Tool

"I’m impressed with their ability to work with us as one team."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
May 2013 - Ongoing
Project summary: 

Baltic Amadeus acts as a development provider for a cloud-based telephone systems service. The team worked with Java and PHP. They also provide consulting services.

The Reviewer
 
11-50 Employees
 
Norway
Freddy Tollefsen
CEO, SimCom AS
 
Verified
The Review
Feedback summary: 

The team at Baltic Amadeus met expectations, transforming a sophisticated platform. Their organizational approach complemented their professional management style. Customers can expect a dedicated partnership with their skilled team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SimCom As. Based in Norway, we produce cloud-based telephone systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We hired them for development services.

SOLUTION

What was the scope of their involvement?

Since 2013, the team at Baltic Amadeus has worked on every part of our telephone systems. Based on different open-source products with Java and PHP programming, we’ve invented our own system, and there are around 40 products used within that.

Our product is comprised of different frames and products, so a lot of knowledge transfer goes between our teams. We’re building competence inside their programming group all the time.

In 2016, their team became involved in consultation, making our products better and more stable. They’ve provided us with a variety of services, from suggestions for product management to handling difficult support tasks.

What is the team composition?

It’s varied between 2–9 fulltime members. When we were building apps, they provided 2-4 people as long as we needed it. Now, we have a core team of three fulltime resources with a part-time project manager.

How did you come to work with Baltic Amadeus?

Baltic Amadeus was already delivering services when I joined the company.

How much have you invested with them?

The total cost has been between $2 million–$3 million.

What is the status of this engagement?

Our ongoing relationship with Baltic Amadeus began in May 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team at Baltic Amadeus transformed our platform from a monolith to a microservices one. We’re still working on parts of it, but everything has been done by Baltic Amadeus and the founders of our company. Since we’ve engaged in several teaching processes with their team, we’ve moved everything from our company to theirs.

How did Baltic Amadeus perform from a project management standpoint?

The project manager keeps the team together, organizing sprint meetings. She keeps us informed when we ask for special follow-ups or pricing for certain parts of the development. In terms of pricing, we discuss future demands and guarantees as well.

We work with the project manager for at least a full day every weeks, and three times a week. The follow up is done through Jira, and we use Excel for pre-follow-ups for managing people and different parts of the project.

What did you find most impressive about them?

I’m impressed with their ability to work with us as one team. The team at Baltic Amadeus doesn’t only deliver, but they’re involved in the product and company. They use their heart to do as good as they can.

Are there any areas they could improve?

The tricky part of programming is always being on the cutting-edge of knowledge and setting budgets for development. I wish the process were much easier, and hopefully, it will get better in time. They always have to strive to improve this process because it will make it easier to have concrete development budgets.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Even though it’s difficult.
  • 4.5 NPS
    Willing to refer

App & Software Dev for Parking Solutions Company

"They had solid competency in IT."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

Baltic Amadeus led app and software development efforts, supporting the internal development operations team.

The Reviewer
 
11-50 Employees
 
Vilnius, Lithuania
IT Project Manager, Parking Solutions Company
 
Verified
The Review
Feedback summary: 

Baltic Amadeus' work led to a decrease in the app's downtime and a doubling of its ratings. The team was communicative and cognizant of deadlines.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We have been offering a variety of parking solutions to customers in the Baltic States and Poland and have implemented more than 80 projects, including airport parking, parking at trade and business centres and in the city zones (streets). We created the mobile application, which allows paying for parking at indoor parking lots and city zones.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltic Amadeus?

For software development and support as a service

What were your goals for this project?

To have a cross-functional DevOps team with the possibility to expand in phases of the rapid development of new features.

SOLUTION

How did you select this vendor?

I didn't participate in that process.

Describe the project and the services they provided in detail.

They took over the development of Unipark App backend, customer self-service and Billing software. The biggest challenge was to improve the stability and assure the performance of the system. The goal was reached in 1,5 year bearing in mind the exponential growth of our business and doubling every year.

What was the team composition?

The team consist of developers, Q&A, support manager and the team lead. The team lead is also responsible for scrum ceremonies, team technical support, software delivery and operations.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

- The downtime of App backend was reduced from 1 hour per day to 6 hours per 1 year (including time for updates). - App rating has raised from 2 to 4 stars in the app store. - We are confident with 1,5 million of transactions per month and are ready to take twice more.

How was project management arranged and how effective was it?

The team regularly complied with deadlines and always communicated delays well ahead of time. We communicated exclusively with Skype, Jira and on-site.

What did you find most impressive about this company?

They had solid competency in IT and a client-oriented approach.

Are there any areas for improvement?

To find a way to reduce the overall costs of service.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer