Baltic Amadeus

BACKGROUND

Please describe your company and position.

I am the IT business solution manager of JTI

Describe what your company does in a single sentence.

JTI is a thriving global organization of 46,000+ employees, headquartered in Geneva, Switzerland. 

JTI is a leading international tobacco company. But we also have a strong sustainability track record that we've been working on for years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltic Amadeus to accomplish?

• To build a development center with a variety of experts – developers, QA specialists, business analysts, a designer, and a project manager – to continuously support the company’s digital services.

SOLUTION

How did you find Baltic Amadeus?

Referral

Why did you select Baltic Amadeus over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Baltic Amadeus were assigned to this project?

12-14

Describe the scope of work in detail. Please include a summary of key deliverables.

Baltic Amadeus became an invaluable partner helping us with software development services, including web solutions and middleware for QR code scanning and sales promotions. They also supported us with AI development for visual recognition and provided additional services, such as design preparation, content management, and Power BI analytics 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

State the measurable outcomes from the project that you believe demonstrate progress and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

You know everything happens, but in general we are happy that we have this trusted IT partner. 

What was your primary form of communication with Baltic Amadeus?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most unique part is that this company will do everything to support your business needs and to solve daily problems. 

Are there any areas for improvement or something Baltic Amadeus could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

Börsdata is a software finacial service company. Providing financial data for nordic private customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltic Amadeus?

We needed to rebuild out lagacy code to new React SPA application.

What were your goals for this project?

Modern service and fast response time. One online application.

SOLUTION

How did you select this vendor?

We have long and good copperation with Baltic Amadeus.

Describe the project and the services they provided in detail.

Baltic Amadeus helped us with software experts in React. They manges the development and hired new consultants.

What was the team composition?

3 developers. 1 Frontend and 2 backend.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I had a very positive response from our customers. The Terminal is now the project we focus on forward.

How was project management arranged and how effective was it?

Project management was handled by Börsdata. This was a good setup for both parties.

What did you find most impressive about this company?

They have deep knowledge and are easy to work with. They listen to the customer.

Are there any areas for improvement?

No. we are happy,

BACKGROUND

Please describe your company and your position there.

We have been offering a variety of parking solutions to customers in the Baltic States and Poland and have implemented more than 80 projects, including airport parking, parking at trade and business centres and in the city zones (streets). We created the mobile application, which allows paying for parking at indoor parking lots and city zones.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltic Amadeus?

For software development and support as a service

What were your goals for this project?

To have a cross-functional DevOps team with the possibility to expand in phases of the rapid development of new features.

SOLUTION

How did you select this vendor?

I didn't participate in that process.

Describe the project and the services they provided in detail.

They took over the development of Unipark App backend, customer self-service and Billing software. The biggest challenge was to improve the stability and assure the performance of the system. The goal was reached in 1,5 year bearing in mind the exponential growth of our business and doubling every year.

What was the team composition?

The team consist of developers, Q&A, support manager and the team lead. The team lead is also responsible for scrum ceremonies, team technical support, software delivery and operations.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

- The downtime of App backend was reduced from 1 hour per day to 6 hours per 1 year (including time for updates). - App rating has raised from 2 to 4 stars in the app store. - We are confident with 1,5 million of transactions per month and are ready to take twice more.

How was project management arranged and how effective was it?

The team regularly complied with deadlines and always communicated delays well ahead of time. We communicated exclusively with Skype, Jira and on-site.

What did you find most impressive about this company?

They had solid competency in IT and a client-oriented approach.

Are there any areas for improvement?

To find a way to reduce the overall costs of service.

BACKGROUND

Introduce your business and what you do there.

I’m the development manager for digital channels at Luminor Group — it’s in the financial sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We were looking for custom software development for a financial service.

SOLUTION

What was the scope of their involvement?

Baltic Amadeus handles our custom development services. Building from scratch, they developed the solution’s frontend for the content interface. They worked on the backend solution as well. Their team created a 1:1 common channel for customers and administrations to connect. In addition to that, they also perform testing.

What is the team composition?

We are currently collaborating with about 20 people from their team. That number only reflects my portion of the project.

How did you come to work with Baltic Amadeus?

They passed an RFI/RFP process.

What is the status of this engagement?

We began working with them in November 2017, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution is still being worked on as it’s a long-term project. On the development side, Baltic Amadeus is very professional and has some golden people on their team. They do more than just meet development requirements — they help businesses understand market trends.

How did Baltic Amadeus perform from a project management standpoint?

They meet deadlines, perform demos, and are always ready to show their progress. We mostly communicate through Jira for task delegation and meetings but occasionally use email and phone calls as well. Overall, they’re doing quite well.

What did you find most impressive about them?

They’re very professional on the architecture level. In my opinion, their CTO is one of the best masterminds in this area. It built my confidence to see their CTO involved in the initial planning stages.

Are there any areas they could improve?

Their testing efforts need more emphasis because it’s somewhat lacking from time to time.

Do you have any advice for potential customers?

Be sure to clearly present your vision and timeline for the project. Be as detailed as possible in order to improve collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m CPO at a company called Phonect AS. We’re a telecommunications provider in the B2B segment in Norway that's trying to become a larger competitor in the market. We’re aiming to be in the third position within the year.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We needed assistance with development because we don’t have enough resources or skills in house. We wanted our end-users to be able to adjust their phone systems without having to possess engineering expertise.

SOLUTION

What was the scope of their involvement?

Baltic Amadeus managed specific development tasks and completed the project in three different stages. Initially, their team researched templates and libraries to make up the whole solution. They then worked on the initial coding and followed that phase with product cleanup.

They made an end-user train for a technical component. Their team built a visual description of the flow for our end-users to adjust their phone systems. They implemented a drag and drop feature to control GPX or a switchboard solution. Their team wrote into the database what happens when you place a different object and linked them in the right sequence.

What is the team composition?

We had a business contact and worked with a project manager. Two full-time developers worked on this project for roughly six months.

How did you come to work with Baltic Amadeus?

A colleague recommended Baltic Amadeus. We held initial meetings, eventually deciding that we wanted their team to provide offshore development services for us.

How much have you invested with them?

We spent roughly €100,000 euros (approximately $109,000 USD) on the project.

What is the status of this engagement?

We worked with Baltic Amadeus in 2019 and the project took six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received feedback from end-users and our sales representatives around the country. This part of the solution improved the product. It’s a valuable asset to the portfolio that we offer, so we’re pleased with the quality of their work. As the stages unfolded, we became increasingly pleased. Their response to the cleanup was good.

How did Baltic Amadeus perform from a project management standpoint?

We were pleased with the process. The project manager and the developers were good. The project manager was good at pushing us to provide the information for them to build a good product. It was a little difficult to get the project started but that wasn’t Baltic Amadeus’ fault because the product description wasn't good enough.

What did you find most impressive about them?

Baltic Amadeus understood our objectives and asked questions along the way. They didn’t assume that what we said initially was the one and only way to go forward. The communication between our teams was really good and that made the end results better.

Are there any areas they could improve?

I’m pleased with their performance. On our side, the project should've been more defined at the start.

Do you have any advice for potential customers?

I recommend working with Baltic Amadeus. I’m happy with what their team delivered.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SimCom As. Based in Norway, we produce cloud-based telephone systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltic Amadeus?

We hired them for development services.

SOLUTION

What was the scope of their involvement?

Since 2013, the team at Baltic Amadeus has worked on every part of our telephone systems. Based on different open-source products with Java and PHP programming, we’ve invented our own system, and there are around 40 products used within that.

Our product is comprised of different frames and products, so a lot of knowledge transfer goes between our teams. We’re building competence inside their programming group all the time.

In 2016, their team became involved in consultation, making our products better and more stable. They’ve provided us with a variety of services, from suggestions for product management to handling difficult support tasks.

What is the team composition?

It’s varied between 2–9 fulltime members. When we were building apps, they provided 2-4 people as long as we needed it. Now, we have a core team of three fulltime resources with a part-time project manager.

How did you come to work with Baltic Amadeus?

Baltic Amadeus was already delivering services when I joined the company.

How much have you invested with them?

The total cost has been between $2 million–$3 million.

What is the status of this engagement?

Our ongoing relationship with Baltic Amadeus began in May 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team at Baltic Amadeus transformed our platform from a monolith to a microservices one. We’re still working on parts of it, but everything has been done by Baltic Amadeus and the founders of our company. Since we’ve engaged in several teaching processes with their team, we’ve moved everything from our company to theirs.

How did Baltic Amadeus perform from a project management standpoint?

The project manager keeps the team together, organizing sprint meetings. She keeps us informed when we ask for special follow-ups or pricing for certain parts of the development. In terms of pricing, we discuss future demands and guarantees as well.

We work with the project manager for at least a full day every weeks, and three times a week. The follow up is done through Jira, and we use Excel for pre-follow-ups for managing people and different parts of the project.

What did you find most impressive about them?

I’m impressed with their ability to work with us as one team. The team at Baltic Amadeus doesn’t only deliver, but they’re involved in the product and company. They use their heart to do as good as they can.

Are there any areas they could improve?

The tricky part of programming is always being on the cutting-edge of knowledge and setting budgets for development. I wish the process were much easier, and hopefully, it will get better in time. They always have to strive to improve this process because it will make it easier to have concrete development budgets.

BACKGROUND

Please describe your company and position.

I am the Product manager of AB Telia Lietuva

Describe what your company does in a single sentence.

Telecommunications

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltic Amadeus to accomplish?

• New design for "Telia Play" platform
• Design works to support current "Telia Play" platform

SOLUTION

How did you find Baltic Amadeus?

Referral

Why did you select Baltic Amadeus over others?

Referred to me

How many teammates from Baltic Amadeus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Full design for "Telia Play" platform. Design has to be modern, atractive and simple to use for current and future "Telia Play" users (using subscription type services, VOD and linear TV)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New desing mock ups in Figrma and later in testing environments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most of the time, deliverables arrived on time.

What was your primary form of communication with Baltic Amadeus?

Email or Messaging App

What did you find most impressive or unique about this company?

Can't compare much

Are there any areas for improvement or something Baltic Amadeus could have done differently?

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