Baltic Amadeus

SITUATION

A Norwegian telecommunication solutions company offered an open source Asterisk project based IP communications platform to the Scandinavian market needed to quickly and fundamentally upgrade the user interface design to tailor the solution to the new version of the Asterisk VOIP software and mobile equipment, and to integrate new functions into the system.

ADDED VALUE

The IP communication platform solution, based on an open-source code project, was fundamentally upgraded for the client to enable the integration of different technological systems. These include: MS Active Directory or MS Exchange, conference calls or Microsoft Lnc and Skype conferences. The solution also provided opportunities to create the desired call sequence, see the business of their colleagues in real time, leave an email, and regulate call flow. The appropriate design of the user interface, the usage of the system became especially simple and user friendly.

SITUATION

One of the biggest telecommunication companies in Lithuania – Telia has already had a mobile app “Mano Ežys” to perform the functions of prepaid subscription program Ežys. However, an application has had only a basic functionality and has not been able to operate as convenient tool for informing and serving.

SOLUTION

While upgrading the app, all the necessary functions were moved as well as new were created to enable registration and communication about discounts, mobile plans and account balance.  BA design team created sitemap and design oriented to self-service functions and user experience.

ADDED VALUE

After complete renewal of mobile app, communication between telecommunication services provider and their users became much easier. Customers got an opportunity to get the information about their account, discounts. Fresh design of upgraded app performs not only an aesthetic function but also improves user experience.

SITUATION

A Swedish shipping company that controls a fleet of 145 cargo vessels and has more than 150 years of experience in the operation of vessels, needed a new uniform IT solution for the monitoring and analysis of ship operations. Their existing system was based on MS Excel and didn't meet the needs for the effective consolidation and reporting of data transferred from sea to shore or continuous operation in the event of poor internet connections. 

SOLUTION

Baltic Amadeus offered a Microsoft .NET based solution comprising three modules (vessel, shore and data transfer). The vessel module collects all the information needed (such as location, speed, fuel type and consumption, and other parameters), including meteorological data. This information is affected by the extreme weather and sea conditions, and can be analysed in various layers. The shore module ensures the integrity of vessel data and appends it with meteorological and other information. The BI module allows the accumulated information for a vessel or fleet’s chosen key performance indicators (KPIs) to be easily analysed in various layers and ways.

ADDED VALUE

The solution has unified all data coming from sea to shore and streamlined vessel operations by shortening travel time and downtime in harbours. The system should decrease fuel consumption by up to 5% per vessel (the typical cost of fuel consumption per day amounts to about US$50,000) and contribute to reduced environmental pollution.

SITUATION

One of the largest companies in the Lithuanian energy sector asked us to update its customer self-service website. The old website did not satisfy new bandwidth and security requirements and had no option for direct payment via banks or messaging functionality.

SOLUTION

A solution was offered based on EasyWeb, HTML, CSS, JavaScript, CF, .NET, Web Services, JS+jQuery technologies. After the solution was implemented, the old website was transformed into the self-service portal www.manoelektra.lt.

ADDED VALUE

The new website allowed clients to separate the services of private and business customers, declare readings directly to customers and investors, submit invoices and receive payments directly, submit analytical reports, send messages to customers and abandon intermediate services – thus optimising customer activities and decreasing the load on the customer helpline. 

SITUATION

Norway's education sector, which is seeking to tighten its security and protect its institutions from potential attacks, needed an IT solution for early warnings and crisis management. The implementation of this was entrusted to Baltic Amadeus and Danish IT company Magenta ApS.

SOLUTION

The system has integration interfaces with IP telephones, public address systems at education institutions and relevant external organisations. In the event of a crisis, the system records every incoming signal and movement, transmitted video and audio information, and mapping data, and sends various alerts to organisations in the danger zone.

ADDED VALUE

With the development and introduction of this solution, Baltic Amadeus has contributed to strengthening the security of Norway's educational sector and the prevention of terrorism. The solution has been implemented in the county of Akershus, where it will be used in 40 education institutions.

SITUATION

Our client – organization that creates educational programs about aerodynamic, navigation, meteorology and aviation. In Norway a new aviation museum has been opened. This museum allows visitors to get familiar with aviation and try real flight simulation by themselves.

SOLUTION

Website has been created using Umbraco open source content management system while integrated reservation platform has been based on .NET technology. It grants clear and easy information flow for end-user. This system allows the user to choose the most convenient time with payment option of their choice.

ADDED VALUE

Implemented solution met client‘s expectations because project was delivered on time, maintaining smooth communication. Potential visitors of the museum started using the website one month before opening. Since the launch of the website, it has been visited by 4000 unique users. The website faced no disruption even when having heavy user flow.

SITUATION

A bank belonging to Norway‘s largest financial services group and providing financial services in 19 countries all over the world approached us regarding the design of a car leasing application system for all three Baltic countries. The client needed a solution to support efficient cooperation between its leasing department and car dealers and to ensure fast, user-friendly, safe and easier leasing service provision and management for both individual and corporate clients.

SOLUTION

Baltic Amadeus created a Drupal technology-based three-tier architecture WEB solution customised for the Lithuanian, Latvian and Estonian markets. Back-end – Drupal, Front-end – Phalcon and DB–MySql technologies were used when implementing the project, while communication between different tiers of the architecture was ensured with the help of Web service. The resulting system, DNB Car Dealers, lets the bank and car dealers exchange the information needed to execute a complete leasing process: the submission of leasing offers, the registration of applications and documents, and the receipt and submission of different reports.

ADDED VALUE

The new system fully automated the client car leasing application submission, review and other processes and optimised the processes' durations and operational costs for all participants. The uniform DNB Car Dealers system operates in three Baltic countries.

SITUATION

A Norwegian company was looking for an innovative web tool to enable reliable, fast and efficient communication management between parents and education institutions. 

SOLUTION

This tool integrated all of the different communication measures used by the institutions into one unified information coordination system. Most modern technologies like CentOS Linux, PHP, HTML5, Apache, MySQL, CSS, Javascript and similar systems were used to create this tool. A mobile device message and information transfer (push notification) system enabling faster and more efficient information transfers was implemented.

ADDED VALUE

Organisations using the new system can easily review or register personal information of existing or new users, manage transactions for services provided, write and receive messages, and share video material and calendar records, among other things. 

SITUATION

A world-class supplier of marine software solutions and services approached us for an upgrade to their e-commerce system. With the increase in the volume of their business and the quantities of data processed, the web-based solution developed for them more than a decade ago could not ensure the required working speed. The database structure and software were no longer capable of supporting the huge amount of data. 

SOLUTION

Baltic Amadeus offered the client a brand-new Microsoft ASP.NET MVC technology-based solution. A user interface (UI) scheme was developed and a new system graphic design and file structure were offered. Detailed functionality specifications for the new solution were prepared, new functions were refined and defined, and integration analyses with the client's order system and new system programming tasks were performed based on an extensive analysis of the old system.

ADDED VALUE

The new system significantly increased the speed and quality of the work of its users. The customer's clients can now more quickly receive and manage offers from suppliers and perform orders. The operating speed of the implemented solution is stable and no longer depends on the amount of data sent. The appropriate user interface and the new design have eliminated information overload and ensure clearer and more user-friendly system usage. A new message sending function was implemented that allows messages to be forwarded to targeted persons. 

SITUATION

Our client Unipark belongs to Modus company group and offers short-term and long-term parking services for the drivers in Lithuania, Latvia and Belarus. While managing a large amount of different data, our client faced a problem of scattered and overflowing information. Performance indicator reports were lacking in visual accents that could help make decisions more efficiently, see problems faster and generate deeper insights.

SOLUTION

After the analysis of client‘s needs, a solution based on PowerBI platform was suggested. The problem our client was facing could be solved using a dashboard and report hierarchy. In the main view, a summary of all key indicators is seen for the current period. When interesting or unusual patterns are noticed, an indicator leads to a detailed report. These reports help to get additional insights by slicing different dimensions. Furthermore, the colour coding on periodic comparison results increases the speed of the decision-making process.

ADDED VALUE

The Business Intelligence solution increases productivity – instead of spending time on preparing reports, time resources can be used for detailed analysis and deeper insights. BI platform helps the company to learn about its customers.

SITUATION

With smartphones becoming more and more popular all the time, one of northern Europe’s largest banks – which also provides services in Lithuania – needed a substantial update of its mobile banking app. 

SOLUTION

A hybrid mobile app was developed that combined native and webview functionality and capabilities. The main benefits enabled were the rapid development, support and testing of apps, flexibility and multi platform support.

EasyLogin functionality was also developed, providing access to secure banking operations by logging in with just a four digit PIN code, allowing customers to check their accounts, statements and balances, carry out transactions between their own accounts, and conduct transactions using templates.

Other banking operations, such as transactions in euros, payment status checks, deposit information, loan information and currency conversions can be performed via the app using standard authentication methods (such as code cards, PIN generators and mobile e-signatures).

ADDED VALUE

Thanks to the new app, performing banking operations with a smartphone is extremely easy and convenient. More than 50,000 users have downloaded the app and are using it. Research has shown that the mobile app has been used to carry out more financial transactions than in all of the bank's branches, amounting to about 2.5% of the bank’s total services.

The largest in the country – Lithuanian Central Credit Union (LCCU) comprises 44 unions throughout Lithuania, forming the LCU Credit Union Group that serves over 121 thousand customers across different country regions.  A significant part of credit union clients still carries out day-to-day transactions at their credit union’s customer service desk. In contrast, around half of customers use e-banking services. 

Given such different customer habits, the LCU Credit Union Group has not yet had its smart app to meet the needs of customers using mobile banking services. Therefore, this was one of the key reasons behind LCCU’s decision to implement the mobile app development project. 

Also, sometimes a mobile banking development may take up to 1 year. With over 30+ years of experience implementing IT solutions in the financial sector, Baltic Amadeus has proposed implementing a mobile banking app development project to move LCU Credit Union Group services’ accessibility and quality to a new level. 

The mobile banking solution developed by Baltic Amadeus is based on the international NextGenPSD2 and Berlin Group standards. Given that the mobile app connects to the central LCU system via an open API, compliance to the international standards ensures that the product meets the required technical and organisational standards. Also, all the necessary security and compliance elements have been guaranteed in the LCU mobile application development process, as the Baltic Amadeus experts who developed the LKU mobile app are CISSP and CDPSE certified.   

In just over two months, the Baltic Amadeus team developed a PSD2-based mobile banking app with a unique LCU brand design. Baltic Amadeus’ mobile banking solution allowed the mobile app’s functionality to be updated and enhanced to meet the customer’s specific needs. The new mobile banking solution has also enabled the customers of the LCU group of credit unions to use the mobile application on both Android and iOS operating systems.