B2C InfoSolutions

BACKGROUND

Please describe your company and position.

I am the CEO of Piilo Group

Describe what your company does in a single sentence.

Piilo Group has different operating brands. Our consulting brand provides business change and transformation services for large business and government institutions. Our new ecommerce brand provides a marketplace for professional products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire B2C InfoSolutions to accomplish?

• eCommerce solution to sell professional products to 3rd parties
• Application to automated our methodology

SOLUTION

How did you find B2C InfoSolutions?

• Online Search
• Clutch Site
• LinkedIn

Why did you select B2C InfoSolutions over others?

• Good value for cost

How many teammates from B2C InfoSolutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required B2C to develop an ecommerce solution to sell products to third parties and an application to automate our in-house methodology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a failure. We made a decision after stopping the project for a third time due to delivery issues by B2C, that we had to take control of the technical solution and salvage what we could as our market entry was compromised once again. The main issues included: 

• Unethical behaviour: During the handover, the B2C team struggled to get the application to work on our infrastructure, As our relationship became more strained, B2C accessed our mail server with their credentials, loaded thousands of unknown email addresses and sent spam emails from our domain. We have forensic reports supporting this, but their CEO Amit has taken no responsibility. We are currently taking action on this.
• Poor quality management: We requested on various occasions to their CEO Amit, that a proper quality assurance process must be put in place. But to no avail. We continuously experienced the same issues over and over again.There were no standards for development or testing. Developers come up with illogical ideas which was then changed by Amit if he got involved.
• Poor project management: We never saw a project plan even when this was requested. During the design phase we had high hopes. When development started it became a disaster. They took no regard for our timelines and deliver when and what they wanted.
• Poor solution development: The solution was a copy and paste from other client developments. It was a mess. Our admin panel had no relationship to the front end. We continuously struggled with same technical issues and illogical sequence of processes. When Amit became involved, things improved and then fell apart once he left.
• Poor solution handover: We agreed as per the contract, to have a 4 week handover with clear conditions. B2C didn't prepare for the handover and they struggled to get the application on our environment. We were 2 weeks delayed in the handover.
• Unworkable solution: Up to today, we do not have a working solution. Reviewing the solution, the amount of hard coding was a grave security concern for us. Especially after B2C's cyber attach on us. We isolated and scrapped the solution.
• Poor quality of staff: We have since seen feedback from B2C staff on public employer sites which indicate people aren't happy working there. The issue is the people who work there seems to be nice and incompetent.
• Poor ability to communicate: Our meetings always fell into an arguments and discussions between the project coordinator and developer in their local language. We were outsiders looking into a reality show not understanding what was said. When we requested that the meetings were conducted in English to ensure we all understood. We were told that the developers didn't speak English.
• Money back guarantee: We requested our money back from B2C and indicated that they can retain rights to the solution as we would not use this, after their cyber attack. But as an unethical company, this didn't happen.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the design phase, the B2C team deliver as expected. But things fell apart during development and handover. There was no regards for our timeframes. They delivered what and when it suited them. The go live moved from March to July, with multiple issues still outstanding. We compromised and agreed that only high priorityissues would be addressed before the handover. This compromise also failed to get B2C to be prepared for the handover. In a 4 week handover period, they were 2 weeks behind.

We never saw a project plan and they only responded if we put pressure to deliver. The project coordinator struggled to get the one (and seems the only developer that worked on our solution) to deliver. Our progress session became work sessions where the project coordinator pushed the developer to fix code in the meetings. It was bizarre. When we requested that the meetings become focused to deal with progress and issue resolution, the meetings just went down the same rabbit hole.

B2C has clearly not the right skills in their development team and they don't understand project management. They continuouslydisregarded our timeframes and made us wait for their sloppy delivery. What a disappointment,

What was your primary form of communication with B2C InfoSolutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

B2C solutions seem to pride them on quality delivery and experience in app development. Yet what we experienced was totally the opposite. Quality was a huge issue and even after multiple request to provide decent quality management, nothing was done. The quality of coding was poor, with a significant amount of hard coding sin the solution. It was clear that they re-used various part of other client development in our solution. Many didn't make sense.

The admin panel, which was suppose to manage the entire application had no relation to the fields on the front end. It was unstructured, with no logical flow. The language use was rudimentary. What really new us out of the water, was when they accessed our mail server to not only setup but also send out spam from our domain. We contained this with the assistance of AWS and suspended all B2C access to our infrastructure.

Neither B2C nor their CEO accepted responsibility for the weak delivery but not of all using underhanded and unethical tactics to undermine their clients. The solution delivered is broken, not working, and full of issues. We isolated the solution and have scrapped it.

When we requested a refund for this deliver and cyber attack, their CEO Amit indicated that: "We have gone all out in delivering a world class product, post satisfaction from your side we handed over the source codes to you and hosted it on your server."

Are there any areas for improvement or something B2C InfoSolutions could have done differently?

B2C should take responsibility for their work and unethical actions. If your team doesn't deliver, then put resources and support in place to ensure your client is happy. If you can't deliver, then admit and agree to end the contract. Unethical business practices against clients are never an option. You ruin your reputation and it will follow you.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a cleaning services platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with B2C InfoSolutions?

We hired them to build our mobile app.

SOLUTION

What was the scope of their involvement?

B2C InfoSolutions is building our mobile app from scratch using JavaScript. They’re developing the app for iOS and Android. The team has finished the prototype for me to market, and they’ll start the full development next. 

What is the team composition?

I work with two teammates from B2C InfoSolutions, including a project manager. 

How did you come to work with B2C InfoSolutions?

I met them on LinkedIn, and we kept in contact. When it was time for me to get this project moving, I hired them. 

How much have you invested with them?

We’ve spent $1,500 on the prototype. The total cost of the project will be around $30,000–$40,000. 

What is the status of this engagement?

We started working with them around July 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m satisfied with B2C InfoSolutions’ work. The prototype has been a big help for me with investors because it gives me a chance to know what people like about my product. Moreover, B2C InfoSolutions’ service is awesome; they’re reliable in pinpointing my needs every step of the way. Overall, I would give them top ratings and recommend them to anyone in any industry looking to develop an app. 

How did B2C InfoSolutions perform from a project management standpoint?

They deliver on time and work around my budget, which is nice. We typically communicate via WhatsApp, email, and phone calls. The team keeps in close contact with me, and if I need any changes, they get right on top of things.

What did you find most impressive about them?

B2C InfoSolutions’ timeliness and clarity are impressive. Moreover, they understand what I’m trying to present and where I’m coming from — they got it right from the beginning. 

Are there any areas they could improve?

I don’t have any constructive feedback for them. 

Do you have any advice for potential customers?

I’d recommend being upfront with the budget and the deadlines. We wanted the prototype within 30 days and B2C InfoSolutions finished before the deadline.

BACKGROUND

Please describe your company and your position there.

We are into Education Industry and I work as a Product Manager. We hold a platform that connects tutors and students in real-time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C InfoSolutions, and what were your goals?

After talking to many companies we came in communication with B2C. Their experience in the Education domain attracts us. We were very impressed with their communication and basic understanding of the project we were planning to develop. This engaged us with B2C Team. We were looking for a technical partner to work on a platform where students and tutors can get connected online where tutors can teach students online based upon the various subject lines we have and learning material. We were looking for a web and mobile app platforms for tutors and students followed by a supportable admin web panel to manage the complete system.

SOLUTION

How did you select this vendor and what were the deciding factors?

After shortlisting 5 companies, we ended up making decisions between the 2 companies. Both were India-based companies. We decided to go with B2C after talking to their few clients. Before this, we were impressed with the scope, proposal, and work references provided us by B2C Team which matches our expectations. I was in communication with Sahil and Jitendra from B2C Team. Sheer professionalism and aggressive communication with precise project understanding were the key decision factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project includes a Tutor App and Student App for both iOS and Android. We were also looking for a web console for both stakeholders i.e. Students and Tutors. Also an Admin web panel for Administrator. The students book a demo session with our company where our tutors explain/teach students online over a live conference call. This will be a free session initially followed by the onboarding of students for specific subjects. Once the membership or subscription is done. The specific tutor will be assigned to the student(s) for a particular number of days/hours to teach the student online via a live con call.

The back-end system includes management of Students, Tutors, Payments, Scheduling, and Calendar along with the Membership module.

Project Steps:

1. Project Scope Definition
2. Wireframes
3. Designs
4. Development
5. Testing
6. UAT

Key Deliverables:

• APK, IPA, and Website
• Design Assets
• Source Code
• Test Cases and Reports
• Tech / API Document

Technologies Used:

• React Native
• Laravel
• Node.JS
• HTML5 & CSS & JS
• Angular
• MySQL

How many people from the vendor's team worked with you, and what were their positions?

Following Team Members were part of the project: - Project Coordinator - Designer UI/UX - Business Analyst - Solution Architect - Back-end Developer - Front-end App Developer - HTML Developer - Tester/QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are happy with the end result. We have apps and web platforms delivered. The timelines of the project get stretched a bit because of the pandemic in the month of April. But we can't help it and we also understand the situation. The end result was satisfactory. We are now engaged with the B2C team on other projects in the pipeline.

Describe their project management style, including communication tools and timeliness.

The follow Agile Methodology which I also believe is best for our project. They follow all industry standards and are very much equipped with the new tech available in the market. For communication they use - Slack and Basecamp. For the Code repository, we have used GitHub and for testing, we have used JIRA and Mantis. Timelines of the project as 4 working months which get stretched because of a pandemic.

What did you find most impressive or unique about this company?

I think the unique quality of Team B2C is they are aggressive in communication, very creative in designing, and focus on the project core business model which helps the team to deliver the project as per the scope.

Are there any areas for improvement or something they could have done differently?

Yes, they should have a backup team to continue the work where the old developer left. We felt at the time of the pandemic, few developers were not able to work full time. If we could have a small backup team, that would really help us. Rest, everything is best for us. Highly Recommended.

BACKGROUND

Please describe your company and your position there.

Redwood is one of the top Smart Homes Automation Services provider in GCC and especially UAE. Being the business development manager and the solution consultant, I have always tried to search and get the best solutions to increase the satisfaction of our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Info Solutions, and what were your goals?

We have worked with B2C to develop our main Redwood website and our Redwood EV brand website as well. Moreover, we are working with them to develop our Redwood app that will allow the service/maintenance for our smart homes automation projects and make our client just one button away from getting their problems fixed by our engineers.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of my close friends who has worked with them on his E-Commerce projects have recommended the B2C team to me. We took some time to check the B2C history and we have contacted their existing clients in order to be confident to proceed with this project with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

B2C team have provided all the required tools to make the designing process easier and clearer. The were so organized

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the team. A project coordinator, project manager, two developers and UI designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was finished as agreed and the team have met the time we have agreed on.

Describe their project management style, including communication tools and timeliness.

The team were reachable through emails, WhatsApp, phone calls and we have fixed weekly zoom meetings to discuss and track the progress of the work.

What did you find most impressive or unique about this company?

The team they have is so competent and knowledgeable. They have dedicated the team to our projects and made them always available for any support required.

Are there any areas for improvement or something they could have done differently?

There were no issues for me during the project period.

BACKGROUND

Please describe your company and your position there.

I am the Director of Medscience Group Ltd. We started as a family run business and are proud in expanding world-wide offering our expertise and helping students achieve their dream.

With demand we are offering intense revision courses during Easter, Christmas, Summer and half term holidays. We have expanded by offering Vacation hands-on courses with work experience for our international clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Info Solutions, and what were your goals?

We were looking for a stable technology partner to assist us with our multiple projects under web and mobility. After months of seraching, we came in communication with Amit and Sahil from B2C business team.

We explained the team about our vision and decided to hire them for this project. The goal was to developed a concept which helps students across the globe to study and learn online.

SOLUTION

How did you select B2C Info Solutions and what were the deciding factors?

While searching online, we came acoss B2C company, the criteria was pretty simple, they have the zeal to know what we have in mind in-terms of developing our proposed concept.

They were aggressive and smart enough to understand our vision. We wanted a company which partner with us for long term. The deciding factor was their understanding towards the project and willingness to work on projects we have in the pipeline. We had look into their previous projects as well.

The quality was pretty good. Had talked to few of their existing clients as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did our kick-off meeting with the team and the project was hosted on a pm tool - basecamp. My team and B2C team were already added over the basecamp. So we were know what all team members will be working on our project.

Lately Sahil introduce me with Dev and Anurag, who will be the POC of the project. Later for our other porject, Manish was the POC. We started with Design followed by development of all the pages and testing team was participating at every level.

The complete project was divided into multiples milestone which cover multiple modules of the project. As per the milestones, the team had delivered the project on time.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Project Cordinator, Designer, Front-end Developer, Back-end developer, tester and Solution Architech.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are satisfied with the end result. We are currently working on ther 2 projects under web and mobility with B2C team. We are also in the discusison with B2C team for the marketing of our website along with SEO and Lead Generation.

Describe their project management style, including communication tools and timelines.

They follow Agile Methodology to deliver the project. Follow basecamp for project management and JIRA for Testing. For communication, they use basecamp, Slack and Emails. For calls, we had used Google Meets and Zoom. The communication was very good. We are happy and satisfied.

What did you find most impressive or unique about this company?

We are impressed with the quality of the website they have produced. They were flexible in term of budget and spent good time with us on understanding the project at every level.

Are there any areas for improvement or something they could have done differently?

Everything is fine. We are exploring on IoT projects with B2C. I hope they have the right team to handle such level of projects.

BACKGROUND

Please describe your company and your position there.

We are a company selling fragrances and beauty products in the MENA region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Info Solutions?

We hired B2C to do a turnkey solution for our e-commerce mobile app ans digital marketing

What were your goals for this project?

Increase Sales Achieve customer loyalty Acquire recurring clients

SOLUTION

How did you select B2C Info Solutions?

After searching online, we contacted several agencies including B2C and we communicated and discussed our project requirements, they delivered a very detailed and promising proposal.

Describe the project in detail.

The project is an e-commerce mobile application that offers advanced product listing based on user's likes and interests, offer easy interface to navigate through different categories with advanced search, attractive visuals and easy payment process. We created user profiles as well to help customers track their orders, contact support , change order and submit reviews on products. B2C created an admin panel for us to easily track our sales and milestones, make custom reporting and use data for better decisions.

What was the team composition?

The team was composed of Projects Manager UI UX DESIGNER BACK END DEVS FRONT END DEVS QUALITY CONTROL

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The result was very impressive, we achieved huge client base and converted all existing clients on social media to the app.

How effective was the workflow between your team and theirs?

It was seamless and autonomous, B2C team are very flexible and easy to communicate with.

What did you find most impressive about this company?

Their technical know how, business development mentality and they treated the business as one of their own.

Are there any areas for improvement?

Everything was perfect.

BACKGROUND

Please describe your company and your position there.

I am working as a Business Consultant for 3ES Accountants Ltd. We are an outstanding accounting firm that is Located in the North West area in Harrow, London. 3Es Accountants is authorized and regulated by the Association of Charter Certified Accountants (ACCA) and have been operational for the last 12 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Info Solutions, and what were your goals?

1. Website design
2. Web development

SOLUTION

How did you select B2C Info Solutions and what were the deciding factors?

We were very critical when it came to our assessment since we had fired 2 other developers in the past. What we were looking for was a unique website that would make us stand out in the market. It was B2C's proactive approach and their personal service that made the scale tilt in their favor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Programming Lang PHP 5.x
2. Server Apache 2.x
3. Database MySQL 5.x
4. Operating System Linux Framework For PHP
5. CodeIgniter / Laravel

How many people from the vendor's team worked with you, and what were their positions?

We were directly communicating with the team that was working on our project. All activities were closely being monitored by the top-level management at all times. A special mention for the Sales Head who was constantly a huge aid from the inception of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has been a huge success, with industry competitors even praising its style. We have successfully been able to re-brand our services in a new light along with the company logo. Our business continues to grow and our website has been a huge help in this.

Describe their project management style, including communication tools and timelines.

Communication was via phone or WhatsApp calls. The team is very well-organized as time and cost schedules were maintained at all times.

What did you find most impressive or unique about this company?

Always willing to go that extra mile to satisfy their clients. Good at following instructions. The team was always very patient even if we requested them to make changes to a particular aspect of the website 10 times.

Are there any areas for improvement or something they could have done differently?

The team could spend a little time initially to understand the in-depth goals behind the clients' requirement.

BACKGROUND

Please describe your company and your position there.

I’m the founder of a mobile app startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Marketing?

Our team hired B2C Team to build a modern mobile-based ERP solution that caters to educational industries.

What were your goals for this project?

Our goal was to have a functional ERP solution for educational industries.

SOLUTION

How did you select this vendor?

We found B2C Marketing through an online listing portal and selected them because they provided the lowest bid with competitive service level agreements (SLAs). After multiple rounds of discussion and negotiations, we agreed on the scope, schedule, and cost.

Describe the project in detail.

B2C was responsible for developing a set of SaaS-based mobile apps and a web panel for schools and educational institutes. The solution will automate the manual process of handling day-to-day academic activities like assignments, attendance, accounts, and semesters results.

Currently, they’ve delivered the product, and we’re preparing to launch. The main stakeholders will be students, parents, teachers, accountants, and administrative staff.

What was the team composition?

They’ve assigned a team of 12 resources to work on my project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their team stuck to the project timeline and completed all modules as defined by the requirements. The solution is now ready to launch, and we are satisfied with the end product. I'm glad that I partnered with B2C Marketing to carry out my dream project.

How effective was the workflow between your team and theirs?

Throughout development, there was excellent communication and coordination among our teams. My project manager was in direct communication with their project manager and delivery head to balance out any potential gaps in the process, which helped ensure a seamless delivery. 

What did you find most impressive about this company?

I am impressed with the quality of the product. They have high-end resources who are capable of handling big budget projects. While I did have some initial doubts during the vetting phase, my discussion with Amit (Director, B2C Marketing) made me confident to use them. 

Are there any areas for improvement?

No, I can’t think of anything for this project, but I would suggest that they start working on AI and machine learning projects, as well.

BACKGROUND

Please describe your company and your position there.

I’m a competency framework specialist at Fuel50.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C Marketing?

I hired them to develop iOS and Android apps for Foodly, a platform we created for online food orders.

What were your goals for this project?

We wanted an app which would automate online food orders.

SOLUTION

How did you select this vendor?

We found them online.

Describe the project in detail.

They developed our iOS and Android apps with interfaces for both users and drivers, including a dispatching system and an admin console.

What was the team composition?

We worked with 8-10 people, partially and full-time. They included a project manager, a business analyst, a graphic designer, a senior iOS developer, a senior Android developer, a PHP developer, a junior PHP developer, a backend API and database subject matter expert, a HTML developer, and a QA tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This project was a success functionally and commercially. We are very satisfied with the end result. The output was amazing and the result was up to the mark. We are delighted by the effort their team made.

How effective was the workflow between your team and theirs?

Our connection was stupendous. They were always available and open to all alterations and amendments where possible. They met all the deadlines and were very helpful during the journey. They’re enthusiastic and they have lot of hardworking employees. The time frame for the project was three months, but the team successfully finished and launched in just 10 weeks.

The project manager was very responsive and kept us updated on Basecamp. They submitted their builds and their developers were very cooperative in tweaking the feedback shared by my in-house team of technicians. Their testing team is also very efficient.

What did you find most impressive about this company?

The team is technically sound and they understood our concepts completely. We are impressed with the designs. They are experts on startup culture, and they understand the complexity and the nature of our business.

Are there any areas for improvement?

No, I’m very satisfied.

BACKGROUND

Please describe your company and your position there.

Head of Marketing After market products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire B2C InfoSolutions, and what were your goals?

Our website design was little bit out dated and we have to uplift it to meet our brand guideline, however, B2C they quickly took action and help us achieve what we are looking for.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendation from other big companies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick-off meeting, system analysis, quote the project, cover all aspects, review with 3rd party, update the requirements, kick-off the project, weekly update meeting

How many people from the vendor's team worked with you, and what were their positions?

7

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website help us enter new markets and get approached by big suppliers

Describe their project management style, including communication tools and timeliness.

The team is so collaborative and available.

What did you find most impressive or unique about this company?

Decent way they deal with you

Are there any areas for improvement or something they could have done differently?

No