B-IT

BACKGROUND

Please describe your company and position.

I am the CEO of Durrrahm

Describe what your company does in a single sentence.

Durrrahm is a hotel brand that provides high-quality hospitality services, offering comfortable accommodations and well-managed hotel experiences focused on guest satisfaction and operational excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire B-IT to accomplish?

• To automate HR, accounting, and hotel operations by replacing manual and spreadsheet-based processes with a centralized, integrated system.
• To increase data accuracy, reduce operational errors, and gain better financial and managerial control through real-time reporting and dashboards.
• To implement a secure, user-friendly platform capable of supporting daily hotel operations while remaining scalable for future growth and expansion.

SOLUTION

How did you find B-IT?

• Online Search
• Other

Why did you select B-IT over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from B-IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work Performed:

Requirements Analysis & Planning:

• Gathered and analyzed business requirements across HR, accounting, and hotel operations
• Defined system workflows, roles, permissions, and reporting needs

HRM Module Development:

• Employee profile management, attendance, leave, and payroll processing
• Role-based access control and HR reporting

Accounting Module Development:

• Invoicing, expense tracking, income/expense categorization, and financial reports
• Support for accurate financial reconciliation and audit-ready records

Hotel Management Module Development:

• Room inventory and rate management
• Reservation, booking, and front-desk operations
• Guest information and stay history management

System Integration & Automation:

• Integration between HRM, accounting, and hotel modules for seamless data flow
• Automated calculations, reports, and operational workflows

User Interface & Experience:

• Development of a user-friendly, web-based interface
• Optimized dashboards for management and operational staff

Testing, Deployment & Support:

• Functional testing and issue resolution
• System deployment and user onboarding support
• Post-delivery support and refinements based on feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements across HR, accounting, and hotel operations, demonstrating clear progress and success.

Operational Efficiency:

• Reduced manual HR and accounting tasks by approximately 40–50%
• Shortened payroll, invoicing, and monthly reporting cycles from days to a few hours

Accuracy & Control:

• Improved data accuracy by over 60% through centralized data management
• Reduced operational errors and improved compliance with standardized workflows

Hotel Operations & Adoption:

• Improved room and booking management with fewer conflicts and delays
• Enabled smoother front-desk operations and faster guest handling
• Achieved 80%+ internal user adoption, reflecting strong usability and satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

B-IT managed the project in a structured and professional manner, delivering key milestones on time. Communication was clear and consistent throughout the project.

They were responsive to our needs, quickly addressing feedback and accommodating changes when required, ensuring a smooth and efficient collaboration.

What was your primary form of communication with B-IT?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about B-IT was their ability to combine strong technical expertise with a clear understanding of business operations. They were proactive, highly responsive, and focused on delivering practical, scalable solutions rather than just software, which made them a reliable long-term technology partner.

Are there any areas for improvement or something B-IT could have done differently?

Overall, our experience with B-IT was very positive. The team was professional, responsive, and well-organized throughout the project, and they consistently met expectations. We did not identify any significant areas for improvement and were satisfied with both the delivery process and the final results.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Wesal Business Service Co. We offer the most comprehensive market entry solution with the goal of 5x-ing any competitor’s solution, offering the highest value-tooney, the strongest consultants network, and a ready-to-go partner and vendor list.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with B-IT?

We needed to build a dynamic website and find a technology partner.

SOLUTION

What was the scope of their involvement?

B-IT developed a fully functional WordPress website. The team was responsible for the WordPress dashboard and admin panel, plugins and configuration, theme customization, media library assets, database setup, security setup and SSL, and SEO-ready structure. B-IT also provided a final backup. The team also provides ongoing support and maintenance.

What is the team composition?

We worked with 2–5 teammates from B-IT.

How did you come to work with B-IT?

We found B-IT through a referral. We chose them over other options because they had high ratings, a great culture fit, good value for cost, and company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked with B-IT in October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

B-IT delivered as expected and within the timeline. The team also provided proper documentation and design.

How did B-IT perform from a project management standpoint?

B-IT delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

B-IT easily understood the project scope and our needs. The team delivered more than our expectations and cared about customer satisfaction. Their after-delivery service was the most impressive.

Are there any areas they could improve?

There’s nothing B-IT could have done better.