What evidence can you share that demonstrates the impact of the engagement?
In terms of giving us a recognizable brand identity, they hit it out of the park. The final look is fresh, clean, and modern. Friends and clients have mentioned that our new site is dynamic and easy to use. We’re in a better position to meet our clients’ needs after developing our brand identity.
Additionally, people are pleased with the visual aesthetics of our brand and site. We opted for a dark mode, which has also been appreciated. Because of the new flow of the site, users are able to find plenty of content on our solutions and product options. The flow paired with visual infographics that they created made it a lot easier for consumers to absorb information.
How did Azai Studios perform from a project management standpoint?
Their team was very active on conference calls, reviewing designs and content that would be included on the site. They did a good job of recognizing what we wanted, and how that could be delivered in several different ways. It was a good experience overall.
They gave us access to their project management software, so we could see that they were making progress in various areas throughout the engagements. The provided visibility into the project was excellent. Additionally, communication was great. I’m the kind of guy that might message someone at midnight, and they handled that very well. I received quick responses from them.
My only speed bump was that sometimes my information wasn’t picked up on throughout our calls. However, when I requested fixes, they were absolutely able to resolve the problem.
What did you find most impressive about them?
They’re very professional, taking the time to understand our business early in the project. Their process of understanding our company and needs was excellent because they asked the right questions. Additionally, they made sure that their surveys and questionnaires were all in place to set them up for success. They were able to bring out what we were trying to achieve as a company, going into specific details about our operations. We may have paid them more money than other vendors would’ve charged, but we were given a high quality of service.
Are there any areas they could improve?
It may be a good idea for them to follow up on our conference calls with written emails confirming what was stated. That would make sure that we stayed on the same page. That’s the only thing I can think of—they delivered a great service. They offered a near-perfect service.
Do you have any advice for potential customers?
Understand what you’re aiming to get out of the development. They can’t create your company for you, so you need to provide them with a basic understanding of your business. That way, you’ll be in a better position to hit your target market.