Axented

What evidence can you share that demonstrates the impact of the engagement?

Axented goes above and beyond, without charging extra. We appreciate the high-quality creatives they produce. Their turnaround time is excellent. After working with us over the years, they also have a clear understanding of how to make it easier to communicate our desires on projects.

How did Axented perform from a project management standpoint?

They always comply with our time requirements. If we request something urgently, they can deliver in 1–2 weeks. The team is transparent and easy to work with; there’s never been an issue with their management or resources.

We communicate using email or WhatsApp. We ask them to visit once or twice a year to discuss changes or any other updates.

What did you find most impressive about them?

In contrast with other companies, they produce quality content in a very short turnaround time. That’s impressive to me.

Are there any areas they could improve?

They could increase their creativity and think more out-of-the-box.

Do you have any advice for potential customers?

Provide a very clear brief that details your vision, expectations, and challenges.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is always stunning, not to mention creative. Axented has brought a mark of professionalism and a very high quality of work. Their team members are all great and easy to work with. They’re always very accommodating and quick to act. Our identity went from outdated and cumbersome to sleek, modern, and vibrant.

There are times when we give our ideas and bounce them off of the Axented team. Other times, they’ll come up with or create concepts on their own and send them to us to look at. Their team is reliable and quick to respond to our little requests.

How did Axented perform from a project management standpoint?

They’re communicative, and we correspondent through Slack. They may be using a project management tool on their end. Axented always meets deadlines, and sometimes even delivers earlier than expected. At times when we communicate that we need most of their time focused on a bigger project, they’re always quick to act and get moving.

It’s important to note that they’re doing all of this in a second language — it’s extremely impressive. Not just that, but they’re effectively communicating through design language, not just regular vocabulary — which makes it even more impressive.

What did you find most impressive about them?

It’s their quality of work in bringing a different spark of creativity to not just our department, but to our organization as a whole. Axented has really helped in building our organization’s brand directly because of their design work on our new visual identity and the assets. They’re a hallmark of professionalism, timeliness, and creativity.

Are there any areas they could improve?

No, I can’t think of anything big. There are a select few times when we tried to explain something via text and because there’s a lingual difference that correspondence was misinterpreted a little bit. This is due to the design language, jargon, idioms, and expressions.

We’ve learned to devote a little bit more time to handle this. Our team has to be more concise with our feedback and keep in mind that this isn’t their native language. A good bit of this is on us too. This has been the only hiccup.

What evidence can you share that demonstrates the impact of the engagement?

After they developed my site, online sales went through the roof. The design was very approachable and user-friendly, which led to some really impressive increases in revenue. I loved the look of the site and was so happy with the result.

How did Axented perform from a project management standpoint?

Their project management was perfect. They had access to Shopify, and they dealt with everything quickly. We communicated through email and occasionally met in their office in Monterrey, Mexico.

What did you find most impressive about them?

They delivered exactly what I wanted, and continued to provide excellent service after the project was finished.

Are there any areas they could improve?

I'm excited to remodel the page. My only regret is waiting so long to work with them again. I don't have any recommendations for improvements.

Do you have any advice for potential customers?

Do your research before you hire them. The whole process will be easier if you have a clear, specific idea of what you want.

What evidence can you share that demonstrates the impact of the engagement?

The app is the base of our business and we weren’t operating before we had it, so I can’t compare it with anything else, but I think we have done pretty well since launch.

How did Axented perform from a project management standpoint?

They are always improving for their clients. We sometimes had issues with the waiting times, but we understand that is something that happens with these kinds of projects. 

What did you find most impressive about them?

They work hard to understand what their clients want. They have good chemistry among collaborators.

Are there any areas they could improve?

They should keep working on listening to their clients and their needs. They could also improve at meeting deadlines.