Fueling Agency Success

Axelerant has helped agencies keep their promises to clients since 2005, with support and staffing services that get them more out of Open Source software like Drupal.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2005
Show all +
Atlanta, GA
headquarters
  • 2480 Briarcliff Road NE
    Atlanta, GA 30329
    United States
other locations

Portfolio

Key clients: 

Acquia, Synduit, Facet Interactive, FFW

Reviews

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Drupal Development for Digital Strategy Agency

"Quality has improved over time and we can now expect more from them."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Axelerant provides staff augmentation for multiple web development projects. The team works in Drupal and mostly handles break/fix requests for third parties.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
CTO, Facet Interactive
 
Verified
The Review
Feedback summary: 

The team’s quality deliverables and reliable communication skills have fostered a symbiotic relationship. They’ve increased the number of annual deliveries and that growth is likely to scale.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Fast Interactive, a digital strategy agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Axelerant?

Axelerant provides staff augmentation services as needed for Drupal-based web development projects. Specifically, they help us deliver on a few accounts.

SOLUTION

What was the scope of their involvement?

The team handles break/fix requests for some of our customers. They do new feature development for websites in addition to other larger projects. We use very few—almost no—web development technologies other than Drupal.

What is the team composition?

In total, we’ve worked with eight to 12 different developers on various projects. Recently, we’ve worked with two or three developers at any given time on a project-by-project basis.

How did you come to work with Axelerant?

I met them at a conference and started talking about various projects. As the relationship evolved, we stacked them on some of our projects. We developed a symbiotic relationship and formalized the partnership.

How much have you invested with them?

We spend between $50,000–$100,000 per year.

What is the status of this engagement?

We started working together in 2014 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Axelerant’s resources have expanded our ability to deliver; with the augmentation, we sell one or two more projects per year. Quality has improved over time and we can now expect more from them.

How did Axelerant perform from a project management standpoint?

We used to have communication challenges, but we’ve since resolved them. We use Jira, Slack, and Atlassian.

What did you find most impressive about them?

Nothing stands out. As expected, Axelerant stays on top of our requests and provides valuable support.

Are there any areas they could improve?

No. Currently, we’re focused on growing our accounts to scale Axelerant’s services.

What advice do you have for clients with similar needs to yours?

Whenever I endorse Axelerant during a reference check, I advise potential clients to implement a strong communication setup to manage the time difference effectively.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer