Custom Software Dev for Travel Corporation
- Custom Software Development
- Oct. 2016 - Ongoing
- Willing to Refer
"We are impressed with how easily the project was handled, given its complexity."
- Hospitality & leisure
- Prague, Czech Republic
- 201-500 Employees
- Online Review
Axabee provides custom software development for a travel corporation. Key deliverables are web design, mobile app development, and updating the client's booking system.
With the help of Axabee, the client's total sales have increased by approximately 160%. The team uses Agile methodology in two weeks sprint. So far, the client is impressed by the team's expertise as they continue their collaboration.
The client submitted this review online.
Please describe your company and your position there.
Based in Prague, Čedok is the Czech Republic’s largest travel corporation and one of the country’s most recognised brands. Founded in 1920, Čedok operates on multiple levels of the travel business both in the Czech Republic and internationally, serving its customers with destinations in over 50 countries .
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Axabee, and what were your goals?
With the rapidly evolving technology industry, we decided to refresh our systems and invest in modern solutions. At the very beginning, we wanted to redesign our website to adapt it to the current requirements of our users. The next step was to replace our current booking system with a new one, tailored to our needs. The final step was a mobile application (iOS & Android), which nowadays is an essential element of sales. Our goal was to bring a technological revolution that would streamline the operation of the travel agency and provide the best experience for our customers.
How did you select this vendor and what were the deciding factors?
The project required extensive experience with travel industry implementations. Therefore, we needed a partner who would provide us with a wide range of services. Based on Axabee's expertise, which provides technological support for the largest Polish travel agency, and our partner belonging to the same capital group, we had no doubt that we were in good hands and would complete the project with great success.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Because of the wide range of services Axabee provided for us collectively, we decided to divide the projects into phases to best plan and execute the work. After the contract was signed, Axabee held a meeting on each project to dig deeper into our needs. After determining them, Axabee created teams to work on the given elements - booking system, mobile app, and e-Commerce website.
Axabee works in Agile methodology, so everything was done in two-week sprints.
b) Mobile Application - a dedicated mobile application that handles the entire customer purchase process. The mobile version of the website contains all the necessary functionalities to satisfy customers who prefer browsing on their mobile devices. Axabee is aware of how much sales on mobile devices contribute to the market. The app has been designed according to the latest trends to provide the best experience to the customers. The customer can log in to their customer plan (access to their trips, guides, documents). The application allows to compare prices of tours, hotels and read reviews left by users. From the application level, ordering additional services: tours, car rental, or booking a different flight is also possible.
The application is available for two platforms: iOS and Android. Technology: Swift, Android Framework, Android Jetpack, Kotlin, Android MVVM, Firebase, RxJava c) e-Commerce - A tailor-made platform for selling tours and related services. Designed in detail by a UX/UI specialist. While designing the website, Axabee took into account our requirements and combined them with current trends. As a result, we have a modern-looking website adapted to the user, facilitating the purchase process, and we have an excellent platform that stands out from the competition. In addition, the website is user and SEO-friendly. Technology: React.js, node.js, Redis, Elasticsearch, MongoDB
How many people from the vendor's team worked with you, and what were their positions?
For each project, a separate team was assigned, consisting of:
- Booking System 9 people – 2 Project Manager, 6 x Developers – 3 dedicated to Front-End and 3 to Back-end, Automatic and Manual Tester.
- Mobile Application 9 people – Project Manager, Developers - 3 dedicated to iOS and 3 to Android platform, 1 UI/UX Designer, 1 Automatic and Manual Tester.
- e-Commerce 6 people – Project Manager, Developers – 1 dedicated to Front-End and 2 to Back-end, 1 UI/UX Designer, 1 Automatic and Manual Tester.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The implemented products have met our and our customers' expectations. We can see this by checking the number of visits to the website and mobile application. Comparing the statistics from a few years ago, we see a significant increase (although we are comparing the numbers at the time of the covid pandemic). After implementing complete solution from Axabee we can see increase up to approximately 160% of total sales (turnover and/or number of PAX). In case of the sales over web, we see increase of 230%.
The share of sales over web increased from 14% up to 20%. And we can also see the continuous increase of sales over mobile app, but this we cannot compare because this is a new sales channel which solution from Axabee opened for us. The reservation system has significantly improved our operation. We are satisfied with the fact that it has opened many possibilities for us.
Describe their project management style, including communication tools and timeliness.
Axabee works in an Agile methodology, so all sprints were every two weeks. It doesn't mean that we didn't communicate during that time - we used standard communication tools - email, Teams, Slack and if necessary, we were in constant phone contact with Project Managers. Time estimation was done in Jira. Axabee is open to customer suggestions, and if we wanted to introduce an additional tool, there was no problem with that.
What did you find most impressive or unique about this company?
We are impressed with how easily the project was handled, given its complexity. Problem-solving skill is a big plus!
Are there any areas for improvement or something they could have done differently?
We are as happy with the collaboration as it went.
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer5.0