What was the scope of their involvement?
We met with AWH and discussed our goals and pain points. They delivered a digital user experience to help the Foundation drive operational efficiencies, provide market agility, and boost community impact.
AWH also transitioned the Foundation from local to cloud hosting, improving security and scalability. They implemented a powerful, easy-to-use Umbraco content management system; built in a single-cart checkout and Text2Connect giving options; improved discoverability with seamless navigation, behavior-based suggestions, and global search with Apache Solr (instead of seven unique search options); and incorporated data-driven promotional and transactional email communications using MailChimp and Mandrill.
The marketplace includes fund and credit card management tools for donors to manage their giving; an activity log and impersonation tools for staff; an interface for nonprofits to access transaction details and submit grant applications; and a scholarship search for students.
What is the team composition?
At one point the lead developer/site architect, six developers, and a project manager were onsite. Today, in the maintenance phase, we have one developer onsite daily and a tester visits weekly.
How did you come to work with AWH?
They were recommended to us by a design firm we had been working with for almost two decades. We first created a new marketing site and then began conversations about unifying the portals—we talked with AWH for nine months before signing a contract, which showed their commitment. This and the fact that AWH is local and gives back to the community made them stand out.
How much have you invested with them?
We spent nearly $1 million with them.
What is the status of this engagement?
We started development in November 2015 and launched in July 2017. AWH continues to provide ongoing development and maintenance for us.