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4.5
1 review

BE GREAT

Building great digital products is hard.

Being a great digital product company is harder.

We help you be great at both for competitive advantage.

 
$10,000+
 
Undisclosed
 
10 - 49
 Founded
1995
Show all +
Dublin, OH
headquarters

Portfolio

Key clients: 

IncludeHealth 

Nationwide Children's Hospital 

ABM 

The Columbus Foundation 

Reviews

4.5
1 review
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Enterprise Solutions & Web Dev for Community Foundation

“We’re more than just a client to them. … they're truly invested in our success.”

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - July 2017
Project summary: 

AWH developed an online giving retail site for The Columbus Foundation, complete with powerful marketing imagery, easy to search catalogs, ease-of-giving, and targeted user messaging.

The Reviewer
 
11-50 Employees
 
Columbus, Ohio
Joyce Ray
Associate Director, The Columbus Foundation
 
Verified
The Review
Feedback summary: 

A crowdfunding platform that AWH implemented helped raise $200,000 and the website ensured success of a community giving day. AWH went above and beyond to meet all needs, while their commitment to community work made them stand out among competitors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I manage The Giving Store for The Columbus Foundation. We're a community foundation that focuses on local philanthropy. We build the capacity of nonprofits and help donors with their charitable giving to build a stronger community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AWH?

We were looking for a company to develop a mobile responsive website that could integrate with our database portals—combining search and navigation for users and offering staff more control. We wanted to present fresh content and customized calls to action—whether a donor is supporting a cause they care about, a nonprofit is applying for a grant, or a student is searching for a scholarship.

SOLUTION

What was the scope of their involvement?

We met with AWH and discussed our goals and pain points. They delivered a digital user experience to help the Foundation drive operational efficiencies, provide market agility, and boost community impact.

AWH also transitioned the Foundation from local to cloud hosting, improving security and scalability. They implemented a powerful, easy-to-use Umbraco content management system; built in a single-cart checkout and Text2Connect giving options; improved discoverability with seamless navigation, behavior-based suggestions, and global search with Apache Solr (instead of seven unique search options); and incorporated data-driven promotional and transactional email communications using MailChimp and Mandrill.

The marketplace includes fund and credit card management tools for donors to manage their giving; an activity log and impersonation tools for staff; an interface for nonprofits to access transaction details and submit grant applications; and a scholarship search for students.

What is the team composition?

At one point the lead developer/site architect, six developers, and a project manager were onsite. Today, in the maintenance phase, we have one developer onsite daily and a tester visits weekly.

How did you come to work with AWH?

They were recommended to us by a design firm we had been working with for almost two decades. We first created a new marketing site and then began conversations about unifying the portals—we talked with AWH for nine months before signing a contract, which showed their commitment. This and the fact that AWH is local and gives back to the community made them stand out.

How much have you invested with them?

We spent nearly $1 million with them.

What is the status of this engagement?

We started development in November 2015 and launched in July 2017. AWH continues to provide ongoing development and maintenance for us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After our website launched, we held a record-breaking 26-hour giving day, leveraging $18 million for over 900 nonprofits. AWH was onsite for the duration of the event to support staff and work through any technical hiccups. 

AWH also helped us implement a crowdfunding platform for local nonprofits and we've been able to run about 25 projects through this platform, raising $200,000 for pressing community needs.

Additionally, The Giving Store received a Biztech Award from Columbus Business First for outstanding nonprofit service, an honor AWH nominated us for. We’re more than just a client to them. They’re truly invested in our success.

How did AWH perform from a project management standpoint?

We don't have a technology department in-house, so they guided us through the process and helped us at all stages—from requirements to testing. We had daily stand-ups with developers and weekly progress meetings with multiple vendors and staff. They were great at keeping the project on track and letting us know if our modifications would push back the timeline or increase costs.

What did you find most impressive about them?

In addition to the breadth and depth of their experience, AWH is committed to Columbus—working with young adults to hone their coding skills and supporting entrepreneurs.

Are there any areas they could improve?

If you're putting together a work plan, be clear about roles and have a realistic conversation about your timeline and your expectations.

Do you have any advice for potential customers?

Meet face-to-face if it's possible. Also, ask open-ended questions to identify further areas for improvement—take advantage of their expertise.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer