Auxano Global Services

Introduce your business and what you do there.

I’m the founder and owner of Project Delivery, which owns an application and website called Shopzz.com.

What challenge were you trying to address with Auxano Global Services?

I had a business selling novelty items on Instagram, and I used to receive orders through WhatsApp. Because the business was growing, I’d sometimes receive 40 or more orders a day. I couldn’t keep up with that on WhatsApp, so the idea was to create a website and application where I would receive those orders. 

Customers were asking about details and availability, and I wanted to address that through a website and application. I can fulfill more than 100 orders a day, but I can’t answer 300–400 customers on WhatsApp.

I started this business from ground zero because I didn’t want it to be connected to my previous business. I wanted it to be an individual website and application. 

What was the scope of their involvement?

They worked on the website first and started on the iOS and Android application after 3–4 months when the website was completed. I gave them the idea and the pages I wanted on the site, such as the “About Us” page. Auxano Global Services then gave me some suggestions which they integrated with my vision to come up with the layout of the website.

The website was a sort of test for the team. I wanted to see how things would go and how we’d communicate because I didn’t want to invest directly in the application. After the website was done, they went ahead and developed the application.

What is the team composition?

I usually work with Aakash (Operational Head), along with about 12 other teammates who I communicate with. 

How did you come to work with Auxano Global Services?

I checked out different service providers on Clutch, but most of them gave me a very high price. After filtering the by price, I looked at other vendors and their work. I don’t have a lot of experience with development, so I judged them based on the apps and websites they’d made, to see if any were similar to the idea that I had for my project. 

I ended up with two, including Auxano Global Services, and I chose them because they gave me the best price and they promised me some aftersales services. I don’t have a tech background, so I couldn’t ask them details about what languages they were using and so on. Instead, I asked most of the candidates to send me previous work. 

The websites and apps made by Auxano Global Services weren’t that similar to what I wanted, but I liked their smoothness and functionalities. I chose them based on their price and previous work, and they had a really good portfolio compared to the other companies. I was looking for software that didn’t have glitches or slow loading times, and their work fit that requirement.

How much have you invested with them?

The website cost around $11,000 and the application around $15,000. Over the past year, I’ve also spent about $3,000 for maintenance, changes, hosting, and other services.

What is the status of this engagement?

I started working with Auxano Global Services in November 2017, and I’m still working with them for maintenance. We started working on the mobile app in April 2018 and it was ready in October of that year.

What evidence can you share that demonstrates the impact of the engagement?

After I started marketing, I was able to attract product reviews and receive more orders. It was a good idea to start a website. In the beginning, I didn’t want to invest a lot in the website because I wanted to build the app and launch both at once. 

In Kuwait, the trend is toward apps, and very few people use websites. Although we had a good amount of sales at first, they weren’t significant because we didn’t do any marketing. We were also still waiting for the application.

How did Auxano Global Services perform from a project management standpoint?

I talk to Aakash about any general ideas I come up with and, we also have a group on Skype. There are designated teammates who answer my questions about the website, the app, or digital marketing.

Official communication, such as quotes and change requests, is done through email, and we also use WhatsApp. I’m comfortable with the tools, and we often share screens to see the progress of the project. I sometimes give them notes about what I want to adjust before launching a service or implementing a change request.

I’m not part of a large company and I don’t have a lot of resources, so I just talk to them in a friendly way about the work that I want. Talking to them directly about the changes I want to make is much more time-efficient than, say, using Excel. They then send me an email with my request, and I approve it. This process is easier for me. I like the way they communicate. It’s professional but also friendly — exactly what I wanted.

What did you find most impressive about them?

I am most impressed by the quality of Auxano Global Services' work. I’m not tech-savvy, so this is what I judge them on.

Are there any areas they could improve?

No, I have no suggestions. I’ve talked to friends about their experience with other development companies, and I’m glad I chose Auxano Global Services.

Do you have any advice for future clients of theirs?

It’s important to have a clear idea and to spend some time growing it. You can’t make everything at once; you have to choose what’s important and what direction you're going.

Please describe your company and your position there.

TouchWright LLC is a new company in the midst of developing a groundbreaking networking app which will assist and change the way we exchange contact information. My position at this company is COO.

For what projects/services did your company hire Auxano Global Services?

We hired Auxano Globala Services to create the prototype for our mobile app on order to submit for a patent.

What were your goals for this project?

A clickable prototype to share with investors and software developers/hardware developers

How did you select this vendor?

Through careful consideration of many development companies we chose Auxano Global Services because of the excellent customer service and care that we were given.

Describe the project and the services they provided in detail.

They designed a very user friendly prototype well beyond our own vision and set the base for what will become our launched mobile app. We worked with many teams and were very impressed throughout the entire short process.

What was the team composition?

The team varied but the members we dealt with specifically there were 4 members. However I know they had a much larger network they were using.

Can you share any information that demonstrates the impact that this project has had on your business?

The details are yet to be seen as we are still in the beginning phases. But we have been able to attract a lot of interest from investors and developers die to the amazing user friendly clickable prototype Auxano Global Services created for us.

How was project management arranged and how effective was it?

We were never waiting very long for any correspondence or results. The time difference didn't even play a major part. Even during their local holidays we were responded too. Management was exemplary!

What did you find most impressive about this company?

Clients had access to the entire team and we really felt as though the team believed in our project. We weren't just a paycheck, we were a personal passion project. The prototype was treated with respect and enthusiasm.

Are there any areas for improvement?

None

Please describe your company and your position there.

As the CEO and Founder of M INTERACTIVE INC., an independent gaming corporation, I hope to provide value, excellence, and comfort in the gaming experience across as many platforms as possible. M INTERACTIVE INC. is currently developing Imperfect Hero, a large action adventure platform game with 3 unique game modes, 5 varying regions, over 100 levels, 5 power ups, 10 upgrades, 10 attires, and much more. We at M INTERACTIVE INC. stay strong and committed to providing a gaming experience like none other. One with quality, replayability, and absolutely free, without any pay to win schemes, ridiculous in-app purchases, and enforced advertisements. Imperfect Hero is a game that has been developed and monetized by a gamer, for a gamer. Being completely free to play, with optional in game items that can be purchased, and optional incentive video advertisements, not a single payment nor a second of time is asked of you while you play this game. Imperfect Hero is created in the hopes of providing value, excellence, and comfort in the gaming experience across iOS and Android platforms.

For what projects/services did your company hire Auxano Global Services?

Keeping in mind that this is M INTERACTIVE INC.'s first time developing and self publishing, we strategically decided to outsource some of the more tedious and lengthy challenges our team was facing. Our challenge was to speed up the process of development through expediting remaining development, while removing any issues and inconsistencies in the game.

What were your goals for this project?

The goal is to deliver a quality product to our team, and eventually to the world through iOS and Android platforms. The goal is to provide a calm, relaxing, yet challenging gaming experience to our users, through a product that values one's time and money.

How did you select this vendor?

Taking into account factors such as availability due to varying time zones, level of experience, price, and knowledge, we reviewed nearly 30 teams, and decided on a team that will remain unnamed. The lack of availability, lack of professionalism, lack of commitment, and eventually going off contract, were just a few reasons we terminated our contract with this team. Heading back to the teams we narrowed our search down to, we decided to contact AGS. They demonstrated the kind of flexibility, work ethic, passion, and drive that I look for in my own team.

Describe the project and the services they provided in detail.

AGS demonstrated knowledge and expertise in marketing, development, design as well as game deployment, and we worked together in order to create a product that is a representation of both the team's greatest strengths. Constant communication and smooth workflow proved vital as M INTERACTIVE INC.'s ideas and work was represented in the way it was required.

What was the team composition?

Aakash Soni acted as the head of operations, and I could not have asked for a better individual to manage the team. His and the team’s knowledge and understanding of the issues at hand were extensive, their expertise in the field proved to be vital moving forward as they responded in a timely, efficient, effective, and knowledgeable manner to any comments and concerns I had.

Can you share any information that demonstrates the impact that this project has had on your business?

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, as well as helpful post development services, are some factors that have exceeded my expectations, and will ensure if outsourcing is an option, M INTERACTIVE INC. will surely outsource to AGS, and AGS only.

How was project management arranged and how effective was it?

Project management and communication was done effectively and efficiently. The use of various services such as WhatsApp, Skype, Zoom, as well as Trello among others, and their flexibility as to when to use such services was vital to successful communication.

What did you find most impressive about this company?

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, communication, flexibility, as well as helpful post development services, are just some reasons AGS distinguishes themselves from their competition.

Are there any areas for improvement?

AGS did what they could to accommodate us, and used their time carefully in order to fulfill their contract with M INTERACTIVE INC. in a timely manner.

Please describe your company and your position there.

I’m a business and IT analyst at DPM Energy. We provide a full range of power system engineering solutions to meet the needs of local distribution companies.

For what projects/services did your company hire Auxano Global Services?

The process of field data collection is a time- and resource-consuming process. We wanted to implement a field data collection app to collect information more efficiently.

What were your goals for this project?

We wanted to improve our efficiency in collecting, summarizing, and filing field data.

How did you select this vendor?

We considered around seven companies, evaluating their proposals against different criteria (company portfolio, client references, cost and quality of services) and Auxano Global Services made the final cut.

Describe the project and the services they provided in detail.

The mobile app revolves around collecting data in the field and generating reports. Users fill out forms on Android tablets and upload photos and videos they’ve taken. Projects will then be automatically uploaded to the web platform, where users can modify and download the reports.

What was the team composition?

There were 3–4 people involved in emails and conference calls. In total, around 10 people were involved in the project from the vendor's side.

Can you share any information that demonstrates the impact that this project has had on your business?

The project has created an efficient process for us. Additionally, it’s encouraged innovation and provided an effective form of communication.

How was project management arranged and how effective was it?

It was good for the most part. There were a few change requests along the way that caused delays, however.

What did you find most impressive about this company?

Despite the time difference, people at Auxano always responded to emails promptly.

Are there any areas for improvement?

There were miscommunications on a few occasions where certain comments were left unaddressed.

Please describe your company and your position there.

I am a consultant in the sports industry. 

For what projects/services did your company hire Auxano Global Services?

To support teachers and sport coaches, I wanted to develop a custom video player for Windows and Mac along with many customizations in my web application. Also, I needed a mobile app for both iOS and Android.

What were your goals for this project?

The apps had to be functional in Wi-Fi and non-Wi-Fi settings for all coaches. In addition, the apps had to integrate with my website’s specialist app and license management system.

How did you select this vendor?

I wanted a creative partner that wouldn’t simply copy the old, tired system but would deliver a modern, robust project. Auxano shouldered a major responsibility in this respect, and I appreciated their technical creativity.

Describe the project in detail.

The apps and website I needed were in a bad state originally; they needed a fresh look and modern functionality. I presented an outline of the apps’ functions and aesthetic and explained how they related to the part of the website that allows video-license administrators to manage their licenses.

First, Auxano spent time gathering all the required data for my project. The original models and functions were unsatisfactory, so Auxano created a working model through their research. They completely redefined and restructured the project to make my platform effective.

Next, they started development and reacted positively and quickly to achieve my goals. My technical demands were considerable, and they accommodated the changes with ease and accuracy. Their ability to communicate clearly helped the project progress.

What was the team composition?

The team was extensive but very well-coordinated. Android developers, iOS developers, and a web developer were all associated with the team. I managed to speak with all of them during the project. Their quality control and business analysis were both meaningful and impressive.

What outcomes or results can you share that demonstrate progress and/or success?

Without a doubt, the team’s work ethic and leadership facilitated worthwhile outcomes. From a technical viewpoint, I have four new apps and an effective website. I look forward to continuing my relationship with Auxano’s technical support team. They delivered more than I asked for and gave me confidence.

How effective was the project management?

I was impressed by their ability to keep everything moving forward. My lack of technical expertise meant that I needed a sensible and effective management plan. Without this component, I am afraid that my requests for changes might have derailed the project.

What did you find most impressive about this company?

They provide technical excellence coupled with an impressive human element. Rahim (CEO & Founder, Auxano Global Services) leads the team effectively and always maintained a friendly yet professional manner. Each of the team members was approachable and respectful. Divya (Business Analyst, Auxano Global Services) in particular is a brilliant technician but an even better communicator.

What tips or recommendations do you have?

Working with Auxano is a pleasure. They just need to continue delivering their impressive technical and communication skills.

Introduce your business and what you do there.

I’m an individual with a mobile app idea that I’d like to market and promote. 

What challenge were you trying to address with Auxano?

I wanted to develop a mobile app that can convert any unit and currency for iOS and Android. 

What was the scope of their involvement?

Auxano has developed our iOS application, and the Android version is near the end of the development phase.

First, they spent time going through my project requirements and prepared a scope of work document. Once I signed that, we planned the app’s UI/UX and features. We are very happy with Auxano’s work so far.

What is the team dynamic?

On our development team, we have a dedicated project manager, a senior Android and a senior iOS developer, a business analyst, and a quality manager. The total team included 5 or 6 people.

How did you come to work with Auxano?

After doing a Google search, I found many app development companies and reached out to Auxano. They won my trust and gave me confidence in their commitment to high-quality work. They assured me that if they didn’t deliver the quality that I wanted, I’d get my money back.

How much have you invested with them?

I’ve spent between $10,000 and $50,000.

What is the status of this engagement?

I first reached out to Auxano in April 2017. The project started in early May and finished in early July. They’re currently adding some features. 

What evidence can you share that demonstrates the impact of the engagement?

Auxano delivered a high-quality product as agreed in our business requirements. The current app has really exceeded my expectations while still meeting my budget.

Their commitments are almost fulfilled. Since I had such a good experience with them, I’ve asked Auxano to add more features to the app.

How did Auxano perform from a project management standpoint?

Auxano offers outstanding attention to detail and strong communication skills. They also shared daily project updates and weekly deliverables and completed tasks on time. They used Jira to manage the project. We had no issues despite the different time zones.

What did you find most impressive about them?

I appreciated their transparent delivery process and timeliness.

Are there any areas they could improve?

I’m sure there’s something they could improve, but I’ve been very pleased with their work overall. 

I work for an engineering and manufacturing company. I’m the independent technology consultant. I work for a major automotive client with a factory in South Carolina. They are spending several billion to avoid factory repair costs using IoT systems.

We needed to conduct productivity improvement in an automotive manufacturing plant. To do that, we had to develop data and an application to automate communication in real time between man/machine/data, reducing downtime by providing conditional-based preventive machine maintenance.

The application helps the plant staff continuously communicate to the cloud, get the data, and send notifications to the maintenance guys no matter where they are. We developed some key options and globalized. 

I looked at various people online. I want someone who can give me 24/7 support with the time difference. Their price seemed reasonable.

The first time I was on Google, I was not familiar with Clutch. Someone told me at work, “You need to check on Clutch.” So, I did it on both sides. Essentially, Auxano is small, but I think they provide a good service.

In our IoT system development for the automotive plant, we needed to provide mobile apps to key maintenance people, enabling them to get notifications in real time with machine data whenever the machine needs preventive maintenance before it breaks down.

Auxano developed mobile applications as part of the overall IoT system. The developed mobile applications that communicated to machine data in the cloud continuously. When machine parameters exceed the predefined values, the iOS/Android apps immediately send out a notification with details to the maintenance crew for preventive maintenance.  

Auxano exceeded our expectations and delivered a creative/innovative mobile application solution as a part of the IoT automotive plant maintenance system.

The end client saved a significant amount. If their vendor machine shut down for half an hour, you’re talking about a $3 million penalty. I would say, if they have 2% shutdowns due to maintenance going off and on in a year, out of that 2%, the 2% went down to 0.001.

Like humans, these machines get sick and need medicine. For example, if you have a machine that uses oil for lubrication, and the lubrication temperature goes higher than the normal operating condition and stays too high, it kicks out a notification. Before something happens to a bearing or something, workers immediately do a replacement without shutting down the line. Label setting is huge too. There’s a tenfold improvement in the reduction of the maintenance cost.

I need to keep it anonymous because I don’t want any conflict of interest. This is a big company. There are other companies coming over here. We have Nissan and Volkswagen coming here. This is great work for me, and I think Auxano did a pretty good job. I’m happy with them because they’re not too big. I could’ve worked with a big company, but the bureaucracy kills you. Auxano has a small team without bureaucracy. 

Introduce your business and what you do there.

Classfeed is a company dedicated to ensuring that students have access to the resources they need to succeed. Classfeed is a place where students share their notes for midterms, finals, assignments and tutorials.

I am a co-founder and the president of the company.

What challenge were you trying to address with Auxano Global Services?

We were developing a multiuser platform through which users could buy and sell classroom notes.

What was the scope of their involvement?

Auxano developed our platform using five programmers.

How did you come to work with Auxano Global Services?

We went through an interview process involving 12 different software development firms. Based on their references, price points, vision, and speed, we chose Auxano.

How much have you invested with Auxano Global Services?

The cost of Auxano's work was around $25,000.

What is the status of this engagement?

The platform is currently being tested on Auxano's private servers. We're coming close to the end.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From my perspective, Auxano Global Services was a pleasure to work with. Auxano kept an open line of communication and figured out much of the work without requiring ample explanations from our side.

How did Auxano Global Services perform from a project management standpoint?

Despite our time difference, it was easy to work with and stay in contact with Auxano. Changes and fixes were done fast, after a quick email or text. Much of the communication was done via Skype and email, with weekly meetings for clarifying questions. We didn't use specialized project management tools.

What did you find most impressive about Auxano Global Services?

This was the first software development team I used, but I would certainly use Auxano for future projects. They were extremely open, easy to speak to, and clarified any questions I had as a non-technical person.

Are there any areas Auxano Global Services could improve?

I don't think so. I was happy with Auxano.

Introduce your business and what you do there.

Our company sells ATV's, dirt bikes, go-karts, scooters, and other types of motorbikes. I am the owner of the business.

What challenge were you trying to address with Auxano Global Services?

I needed help developing my company's websites.

What was the scope of their involvement?

Auxano Global Services has designed and developed my 4 websites. They're also hosting them. Auxano Global Services is also providing SEO [search engine optimization] on an ongoing basis.

Auxano Global Services assigned 4 resources to my project.

How did you come to work with Auxano Global Services?

I searched online for developers, but one of Auxano Global Services' members emailed an offer to me. After some research, I decided to work with them.

How much have you invested with Auxano Global Services?

The cost of Auxano Global Services has been above $25,000.

What is the status of this engagement?

We started working with Auxano Global Services 2 years ago, and have an ongoing relationship.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Auxano Global Services has built a much better and more user-friendly website for my company, which led to twice as many sales compared to 3 years ago.

How did Auxano Global Services perform from a project management standpoint?

Everyone in Auxano Global Services' team got back to me immediately, and I could CC their owner on every email I sent them. We didn't use any project management tools.

What did you find most impressive about Auxano Global Services?

Auxano Global Services' communication and pricing are their key strengths.

Are there any areas Auxano Global Services could improve?

I don't think Auxano Global Services could do anything better.

Introduce your business and what you do there.

Our startup has launched an informative web-based and Android application aimed at farmers in India. The basic idea behind our solution is to empower farmers by marketing their organic products. Our ultimate objective is to go global, after proving our concept locally. We were launched 2 years ago, and our company has been incubated by one of the largest angel investor networks in Asia.

I am the founder of the company.

What challenge were you trying to address with Auxano Global Services?

We needed assistance with developing our B2B e-commerce platform. Its purpose is to market farmers directly to buyers, anywhere in the world.

What was the scope of their involvement?

Auxano Global Services has developed our Android and web app. We are focusing on the web version, as it can work on users' devices regardless of operating system. It was built using Google Polymer, which can give a native-app-feeling despite it being a web app. We also have additional projects within prototype stages.

We didn't use a designer from Auxano's side, to begin with, but we've started using one in the meantime.

How did you come to work with Auxano Global Services?

We had a long selection process because it's hard to find the right knowledge for our type of project. Apart from searching online, we also asked for referrals within our network. Our due diligence was based on demos and completed products for other clients. We gave Auxano small projects, to begin with, in order to make sure that they understood our direction, had the right know-how, and could maintain good communication. Eventually, we gave Auxano the bigger project.

How much have you invested with Auxano Global Services?

The application development had a cost between $15,000 and $20,000 initially. We have an additional $6,000 to $10,000 support contract with Auxano for the next 4-6 months.

What is the status of this engagement?

We started working with Auxano in June 2015, with smaller tasks. We started giving them bigger projects at the end of the year. We have 4-6 months of work to do. Our B2B platform is almost ready, apart from customizations. We plan to use Auxano for support so that we can focus on our core business. There are also some prototype web applications currently in process.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Since the pre-launch stage, we have tested our product and have employed a technical mentor in-house responsible for checking the development process. We pass along the feedback to Auxano from time to time, and they're more than happy to make the changes. We only receive additional charges for changes of scope.

How did Auxano Global Services perform from a project management standpoint?

Auxano's team has been very flexible in working with our core structure. After sending them a scope and agreeing on a price, we could prioritize the work additionally. We also have a flexible approach to developing our products, so a partner like Auxano was a blessing.

What did you find most impressive about Auxano Global Services?

I've appreciated Auxano's ability to adapt to our requirements. We are using Google Cloud for hosting, which is not a very popular platform at the moment. Many of the companies that we talked to could handle our software, which is Magento-driven, but didn't have cloud implementation knowledge or vice versa. Auxano was a good fit for us; they had complete knowledge, so we didn't have to onboard to providers for the same product. In this respect, I am very satisfied.

Are there any areas Auxano Global Services could improve?

Auxano is open to learning, but they will have to improve when it comes to cloud technologies if they want to compete in the global market. This is something that should be done aggressively. We'd like it for Auxano to come up with improvement suggestions from their side and surprise us.

What tips or recommendations could you share that might increase the likelihood of success with Auxano Global Services?

As a new client, I would take small steps. We didn't know Auxano, so we gave them smaller projects initially until we got the confidence to hand over larger work. If the client knows what they want, and the provider has the know-how for developing it, I'm sure they will get a good deal.