What evidence can you share that demonstrates the impact of the engagement?
Since starting our partnership with Automata, the total amount of time it takes us to find the right company, make the calls, get in touch with the right people, and book an appointment has decreased by 25%. This has had a tremendous impact on our overall productivity, and the quality of these lists has led to an increase in client retention rates as well.
How did Automata perform from a project management standpoint?
They’ve performed very well. We work collaboratively in defining the parameters of our requests, and they help us with strategy every step of the process. We communicate via phone, email, and request forms.
What did you find most impressive about them?
The lists that they’ve provided thus far have been remarkable. They provide a very unique and high-quality product in a field that’s dominated by “cookie-cutter” vendors.
Are there any areas they could improve?
Nothing comes to mind.
Advice for potential customers?
Think about the best ways to utilize their services before engaging with them, and they will implement unique and unconventional solutions.