What were the results of the project?
Austin Web and Design helped us transition to WordPress, so that our content management system was fully editable by us, which was exactly what we were looking for. The project started in 2012, and our relationship with Austin Web and Design is ongoing, since they provide us with occasional support and maintenance.
Do you have any statistics or metrics to track improvement from the project?
I wish I could offer some metrics but I can’t. Nonetheless, we are very satisfied with the work of Austin Web and Design.
Is there anything unique about Austin Web and Design that really makes them stand out, compared to other companies?
The owner of the company [Isaac Simon], who is the primary person I worked with at the beginning of the project, was absolutely wonderful. He addressed our needs, held our hands through the transition and, in particular, provided me with the coaching and training I needed to be able to use WordPress.
But, the most impressive thing about working with Austin Web and Design was their incredibly quick response time. Compared to other companies I have worked with, this level of promptness was very unique.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
During the past two years, their company has grown and they have become busier, and I have noted some decrease in their response time. I’ve had to follow up a bit more to get certain jobs taken care of. Sometimes, one or two little things have been ignored or not formally addressed.
The only other thing I can think to add would be general design issues, it would have been nice to have a little more help with some of the graphic design features.