Bespoke Software Development & Systems Integration

Bronze
VERIFIED

Audacia is a Leeds and London-based software development company; specialising in the design, development and delivery of innovative and robust, business-critical software systems. Audacia has established a reputation as a critical technology partner with long-standing relationships; helping customers automate their processes by delivering intuitive and reliable technology solutions.

 

Our team has a proven track record of delivering and supporting a wide range of projects to clients across multiple sectors, including Telefónica O2, Pfizer, Saint-Gobain, Hampshire Police, British Cycling, Story Homes, AESSEAL & Europcar.

 

Recent Projects: https://www.audacia.co.uk/projects 

 

Specialities:

  • Web applications
  • Tablet applications
  • Mobile applications
  • AR/VR solutions
  • Systems integration
  • Analysis/PoC
  • Digital transformation

 

Industries:

  • Manufacturing
  • Construction 
  • Agriculture
  • Energy
  • Public Sector
  • Transport
  • Pharmaceutical
  • Recruitment

 

- Microsoft Gold Partner

- Goldman Sachs 10,000 Small Businesses

- Story Homes 'External Partner of The Year'

 

Leeds: 0113 398 4199

London: 0203 440 7690

Email: [email protected]

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Leeds, United Kingdom
headquarters
other locations

Portfolio

Key clients: 
O2, Story Homes, AESSEAL, ADM Agriculture, Aptus Utilities, Saint-Gobain, Europcar, Pfizer.

Techbuyer Project Testimonial

Before engaging with Audacia, Techbuyer had a legacy database system that had little ability to upgrade and could no longer support their global expansion. This resulted in Techbuyer's employees across the world having problems accessing an onsite system. The key factor for Techbuyer was reliability, as the system was their primary sales tool, meaning that downtime would result in significant losses.


"The

system is great as it's kept everything we loved about the old system but allowed us to do so much more. It's always available and it's available all over the world. International expansion has been a big part of what we do at Techbuyer and this new system has allowed us to do that. It's provided touch points for tons of integrations to allow us to deal with a lot more customers. They facilitated that perfectly. It also allows us to push forward as a scalable business that would quadruple or even go past that in regards to turnover, so someone that can support that aggressive expansion is really important." - Rich Kenny, IT Security Manger, Techbuyer


Project case study: https://www.audacia.co.uk/projects/techbuyer

In the news: https://www.itrportal.com/articles/2018/10/11/it-reseller-techbuyer-launches-software-platform-to-enable-global-growth/

Audacia | AESSEAL plc Testimonial

When AESSEAL realised that their existing, disparate legacy IT systems were becoming a barrier to sustaining planned growth, they looked to recruiting additional IT staff. However, after realising the benefits of working with an agile, cross-industry experienced partner, they decided to engage in a collaborative partnership with a software development company with a proven track record in building and integrating complex,

business-critical systems. After researching, AESSEAL decided to work in partnership with Audacia to extend their in-house development team.

"The Audacia team demonstrated great commitment in helping us achieve our project goals at all times and has been a highly capable and dedicated software development partner.” - Stuart Welsh, Group IT Director, AESSEAL plc

Project case study: https://www.audacia.co.uk/projects/aesseal/(link is external)

In the news: https://www.memuk.org/technology/aesseal-and-audacia-launch-software-platform-47625

Specialist Marine Consultants (SMC) Project Testimonial

As Queen's Award winner, Specialist Marine Consultants (SMC) continued to expand, they began to look for a critical technology partner to redevelop their legacy systems and introduce new functionality. This redevelopment would ensure their further growth and further improve the business' efficiency by allowing intelligent management of offshore and onshore assets, vessels and personnel transfers.


"Before we

were just a service. Now it's helped us put in that service and system and give us a complete package. That's helped us win work from Scotland, to Taiwan. The future for SMC is looking very good." - Steve Evans, Operations Manager, Specialist Marine Consultants (SMC)


Project case study: https://www.audacia.co.uk/projects/specialist-marine-consultants-smc/

In the news: https://www.insidermedia.com/insider/yorkshire/audacia-appointed-by-queens-award-winner

Product Management Platform | Techbuyer Image

Product Management Platform | Techbuyer

Techbuyer is a global leader in the buying, refurbishing and selling of data centre equipment.

Techbuyer have hundreds of thousands of products that each have up to eight different naming conventions; with difficulties in building a database that was going to be fast enough to return search results in a short period of time. To avoid lost sales, Techbuyer needed fast search capability with an intelligent search mechanism

within a sales-focused database. Techbuyer wanted something easy to use that had 100% up time.

Audacia developed an intuitive and robust product management system that is integrated with the various platforms that they sell on. The system allows Techbuyer to manage all aspects of the product process, from orders, stock management and returns, enabling them to function more efficiently. 

The new system allows Techbuyer to manage significantly more than they ever have, with better access to reports, giving them real time visibility to be able to function better as a business. With the system being integrated, Techbuyer are provided with more up to date information from the sites that they sell on, as well as giving them more timely and accurate information on stock levels within their system. Since working with Audacia, the site has had zero downtime, with not a second of unplanned maintenance, matching exactly the reliability and sustainability that Techbuyer wanted.

 

Management Portal | Aptus Utilities Image

Management Portal | Aptus Utilities

Aptus Utilities designs, builds and installs gas, water, electricity and street lighting infrastructure for housing developers and construction clients. Aptus Utilities has fast become one of the UK’s leading multi utility providers, with a reputation for outstanding customer service, establishing excellent partnerships with national construction firms and local independent builders since 2010.

As Aptus Utilities

continued to grow and expand its service offering, they quickly realised that the use of paper-based business processes and excel spreadsheets to manage project delivery was adding complexity to their operations and providing a barrier to further growth. At this stage, they decided to look for an automated solution.

Audacia developed a scalable and robust management portal that is used for all key aspects of project delivery. Managing aspects from the tendering process, through to installation and service monitoring, the platform enables business-critical planning and financial reporting at each stage of the project. Through automating and integrating the core business functions into one centralised, scalable platform, Aptus Utilities are able to improve business process efficiencies through process automation, as well as significantly improve visibility of business-critical data that is key to achieving their growth plans.

“This technology has significantly sped up our internal processes and made real improvements in efficiencies, providing us with all of our business-critical information on one centralised, visible platform. The integrated tablet application also gives us complete, consistent and accurate data from our field operatives. Overall, these tailored solutions have allowed us to place greater emphasis on delivering an excellent service and growing the business even further.” - Lisa Kerford, Aptus Utilities

Online Ticketing | O2 Image

Online Ticketing | O2

O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider. 

Previously, Telefonica were using excel spreadsheets to hold their data and had a manual based process, consisting of emailing ticket availability to recipients. The process had no auditing control, which presented a risk factor of human error. In order to

create a more seamless and robust process and improve efficiency, O2 looked for a software development company that was experienced in delivering reliable and cost effective bespoke software solutions.

Working in partnership with a UK based marketing agency, Audacia developed a web based platform to be used by account managers, partner managers, team managers and event administrators at O2. The bespoke software application was developed to manage all aspects of the business process; from budgeting tickets for events, through to issuing tickets to customers.

The intuitive platform was very well received, significantly improving their business processes. The use of the new software application resulted in an increase in efficiency, a greater robust process and made the whole ticketing process much simpler for O2.

Car Club Booking Platform | E-Car (part of Europcar) Image

Car Club Booking Platform | E-Car (part of Europcar)

E-Car, part of Europcar, is the UK’s leading low-emission car club, revolutionising the transport sector by providing a convenient, hassle-free, environmentally-friendly alternative to private car ownership.

When E-Car started up, they began by implementing an off-the-shelf software solution to manage their business processes. However, E-Car quickly realised that their existing software package was insufficient in

supporting their requirements, as the only options available in their market were for the management of petrol cars. At this stage, E-Car began to look for a software development company with a proven track record to work in partnership to build a bespoke software solution.

Audacia developed a bespoke car club booking platform that manages all of the Car Club’s processes. The software application manages aspects such as membership accounts, fleet management, booking scheduling, direct vehicle communication, billing and accounts integration.

The centralised car club booking solution enables E-Car to operate through one platform, integrating with external payment gateways and customer facing portals. The new software solution has improved their utilisation rate from 15% to 38%. By choosing bespoke software development, E-Car were able to turn their business intelligence into a highly effective and scalable software platform that will evolve alongside their business.

Commodities Trading Platform | ADM Agriculture Image

Commodities Trading Platform | ADM Agriculture

Working collaboratively with ADM Agriculture's project stakeholders, we delivered an intuitive and reliable agricultural commodities trading platform.

The new platform, integrated with two other core business systems (NetSuite and Red Tractor Assurance) streamlined and automated key areas of the business, from purchase and sales contracts for products, including pricing structures on

sales contracts for grain, fertiliser and seed products, to integrated market price alerts to notify traders on key price fluctuations.

With built-in functionality to support ADM Agriculture’s business-critical invoicing module, the system streamlined the process of generating over 200 invoices per day, covering collection and deliveries to and from farmers and consumers, including invoices for the farmer, consumer and haulier, as well as providing digitised footprints for claims made on delivery if the product does not match the expected quality.

Supporting the trading and distribution of 4.8 million tons of grain each year, processing over £300 million since November 2018, the new commodities trading platform resulted in eliminated workarounds, providing a significantly easier to use system with fit for purpose functions for user roles, as well as a 97% reduction in processing time for cancelling truck movements and 12x faster invoicing speeds, to name a few.

Due to the success of the project, Audacia continue to work with ADM Agriculture to further optimise a number of their business functions through automation, such as customer integration, logistics optimisation and digital field service integration through intuitive mobile applications.

Land Development Application | Story Homes Image

Land Development Application | Story Homes

Audacia worked in partnership with Story Homes, across multiple departments, to develop a bespoke, integrated project management software application. The new intuitive system manages the workflow required to take each site from the initial feasibility studies, through to the start of production, giving total visibility across developments.

Since the application has been released, the LDA has continued to redefine the

way that Story Homes works, significantly improving business process efficiency. The easy to use, fully-functional application supports the management of production from land acquisition, to completion of first legal. The software application provides the business with full visibility of production matched to sales, with clear processes for managing business-critical workflows and monitoring key milestones. Due to the success of the project, Audacia has been commissioned to deliver a further 6 projects for Story Homes. The partnership will work to improve their business processes, mitigate risk and adopt new technologies (e.g. Virtual Reality/Augmented Reality) to remain competitive and support growth plans.

"They are a key business partner because of their high-quality work and its impact on our business. Our organisation believes that quality is key, and we’ve found that Audacia buys 100% into that. They always try to meet our requirements, no matter how challenging." - George Thomson, Story Homes

 

Reviews

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Software Dev for Data Centre Equipment Company

“Their ability to problem solve was impressive. They found constructive solutions to difficult issues.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

To reduce downtime, a major datacenter equipment reseller engaged Audacia to build a complex, sales-focused database. It incorporates several systems, including Magento 2 API and a bespoke Sage 200 integration.

The Reviewer
 
51-200 Employees
 
United Kingdom
Richard Kenny
IT Security Manager, Techbuyer
 
Verified
The Review
Feedback summary: 

Phase 1 of 3 is complete. Reliability and sustainability are at desired levels and the site has had zero downtime. Speed is the focus of the second phase. Audacia provides a high level of communication and are clear, transparent, and easy to reach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We primarily buy and sell refurbished datacenter equipment. We’re one of the biggest players in the UK and one of the three biggest resellers in Europe. We have offices in Minnesota, New Jersey, Germany, and our main branch in Harrogate, England. I’m the IT security manager and technical consultant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia?

We have hundreds of thousands of products that each have up to eight different naming conventions. The difficulty is building a database that is fast enough to return search results in a short period of time. To avoid lost sales, we needed fast search capability with an intelligent search mechanism within a sales-focused database. We wanted something easy to use that had 100% up time.

SOLUTION

What was the scope of their involvement?

I scoped the whole project out and produced functional and technical specification documents. Apart from key functionality, the hardest part was integration with about five different systems. We had broker-based systems with two of our IT suppliers, a direct integration with Magento 2 API, and a particularly tricky integration with Sage 200. Their software development kit wasn’t applicable to the stage we were on, so we needed to create a completely bespoke integration that was quick and accurate. Historically, that was a massive problem for us.

In the first phase, we needed to get accurate stock data very quickly. We can’t freeze the system, so stock would update every few minutes. We had additional pricing updates as quickly as every 15 seconds. A quick site with multiple, disparate systems and information coming in from multiple places was our main requirement.

What is the team composition?

We have a project manager, two developers, and a tester. I also spoke with Phil (Managing Director, Audacia) for some of the more complicated aspects of functionality.

How did you come to work with Audacia?

I've been in software for a long time and did my research. I knew who was available in the area. I narrowed the search to local companies within about 100 miles of us because we needed close involvement. Then, I went off referrals from different IT recruiters in the area who provided information on the companies they worked with. That gave me an idea of the scope and size of businesses and the level of expertise they had.

We narrowed our list of possibilities down to six. We ultimately interviewed Audacia and one other company. I presented them with my specification document of what needed to be built with the benchmarks we needed to consider the project successful. We asked for their feedback on the difficult parts and what they would be strong at producing. At that point, I met their technical director, their project manager, and two developers. They seemed very comfortable with the project, and were aware of the complicated parts like the multiplier effect and constituent parts that were tricky for our previous developers. They came up with a simple solution that was incredibly effective. We knew we were pitching to the right level of expertise.

How much have you invested with them?

We’ve spent within the $50,000–$199,000 range.

What is the status of this engagement?

We started working together in June 2017. Phase 1, the initial build, is live and we’re working on phases 2 and 3 now. They first rebuilt the database and they’re adding massive value to the business with the coming phases.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s no question they were the best choice to work with. One of our key factors was availability. Since we moved to them, the site has had zero downtime. In the last month, we haven’t had even a second of unplanned maintenance. That’s exactly the reliability and sustainability we wanted.

We’re still working on speed and are focusing on benchmarks in phase 2. That’s still an area of growth. Base usage and the number of users is within tolerance. No one has had any problems with the site so far, which is rare when a system people are used to gets replaced. Feedback has been good.

How did Audacia perform from a project management standpoint?

They have a good range of tools. They were clear and transparent, which is important for project management. Their updates were good and they were fantastic communicators. I never had a problem getting in touch with them and their pricing was very clear. They’re well-managed.

What did you find most impressive about them?

Their ability to problem solve was impressive. They found constructive solutions to difficult issues. They were never negative, but offered viewpoints that we could implement together.

Are there any areas they could improve?

No, I’m really happy with my choice of supplier.

Do you have any advice for potential customers?

One key thing I asked for was a lot of communication. They were happy to meet those expectations, and they delivered everything I asked for. I may have enjoyed their normal level of communication, but they may have offered less if I hadn’t asked.

4.5
Overall Score I got everything I asked for.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Any scheduling issues we had during the process were not their fault.
  • 4.0 Cost
    Value / within estimates
    Their price was higher than some of our options, but they provided a good value. They were fair and transparent whenever we negotiated cost with them.
  • 4.5 Quality
    Service & deliverables
    We’ve had no concerns whatsoever. They delivered everything they said they would.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone looking for a good software development company.

Software Dev for House Construction Company

“Our organization believes that quality is key, and we’ve found that Audacia buys 100% into that.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Audacia supported a construction company through a land development application and user testing of a new management program. They provided requirements gathering, scoping, and development. 

The Reviewer
 
201-500 Employees
 
United Kingdom
George Thomson
Contractor, Story Homes
 
Verified
The Review
Feedback summary: 

Efficient technologies produced through the partnership helped the company grow over 60% yearly over the next three years. Audacia's timely deliveries, fluid communication, and commitment to exceptional work made projects successful. They worked tirelessly to achieve valuable, effective results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I have been recruited to provide project/program advice and support to Story Homes, a medium-sized housebuilder in the United Kingdom of aspirational homes. The company is proud to be one of the few housebuilders with a 5-star rating, which it has held for a number of consecutive years, and is determined to retain this rating. Currently, the company has 3 regional offices, with between 30 – 40 developments in build at any one time. They are currently in the throes of expansion as they target becoming a ‘national’ house builder within 5 years.

Historically the company, like a lot in the industry, was predominately manually driven, so they were very light on systems and procedures. When Steve Errington, the chief executive, was recruited in 2012 one of his key focuses was to identify and implement systems and processes that would help the business grow without increasing the company headcount whilst maintaining the underlying quality of everything we do. I was recruited to support him in ensuring the delivery and effective use of new technology within the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia?

We wanted to have a solution that would help us control the process from identifying potentially suitable land through to starting to build houses on it. It would also allow us to manage projects from a critical milestone perspective, giving us full visibility of all regional developments at any time. Specifically, we needed to find a replacement for the manual systems used to manage the land development process which is a critical process for the business.

This process starts with identifying and evaluating land through viability analysis, construction, and technical assessments, etc. We then develop a project plan, which includes a variety of steps, e.g. concept approval, completion of regulatory procedures for planning approval, pre-production activities, and handover, etc. The last stage-managed in this application is the handover to our production team who build the houses.

SOLUTION

What was the scope of their involvement?

They were involved in the LDA [land development application] project from start to finish. Initially, they helped us with requirements analysis and business case activity, after which we had a series of workshops for scoping and refining the development. They also supported us through the UAT [user acceptance testing] and the subsequent launch of the product.

What is the team dynamic?

In the past 3 years, we’ve worked with a minimum of 2 developers, and at present, we have 4 developers working full-time on our projects.

How did you come to work with Audacia?

We were looking for a partner who could match our high level of quality and be a good fit with our culture. We were looking for a bespoke developer, someone who would make sure that we got what we wanted, and in some instances help us understand what we needed. After we had gone through the normal review process of a number of potential partners, Audacia was clearly the best fit.

What is the status of this engagement?

We started working together in 2014, and the work is ongoing. Currently, we’re collaborating on about 6 projects. They’ve successfully delivered phase 1 of the LDA, and it’s now live and working well. Next year, we will start phase 2, which would take the LDA to another level.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working with Audacia, we grew 72% in year 1, 64% in year 2, and 79% last year. A significant part of our success is due to the systems and applications that we’ve delivered, including those developed by Audacia. Because of the successful use of technology, we’ve kept the headcount under control and had visibility on all of our key project activities.

How did Audacia perform from a project management standpoint?

They are one of the best teams I’ve worked with in terms of timelines, and engagement. In the instances anything is slipping, they’d always let us know be it cost or time. They are also good at informing us of issues and challenges before they arise, including estimates of any impacts and options available.

We have regular contact with them and the nature and frequency of the contact varies according to the stage of the project. Overall communications are very good.

What did you find most impressive about them?

They are a key business partner because of their high-quality work and its impact on our business. Our organization believes that quality is key, and we’ve found that Audacia buys 100% into that. They always try to meet our requirements, no matter how challenging.

We also have a very good working relationship with all of the staff that we work with, which is really important. Phil, the managing director, is an exceptional chap and he’s extremely good at what he does.

Are there any areas they could improve?

It would be great if they had more resources. However, it’s a challenge to get people who are complementary to their business.

Do you have any advice for potential clients of theirs?

Be honest. If you are honest with them, you will get what you want. Sometimes, people are not honest about what they want and what they’re willing to pay.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them and will continue to do so.

Web App for Online Tax Collection Platform

"They were so fantastic and flexible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2016 - June 2017
Project summary: 

Audacia built a customer platform for a tax collection service. The solution included account creation, payment implementation and processing, interactive questionnaires, and systems integration.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Co-Founder
 
Verified
The Review
Feedback summary: 

During a test launch, the platform received positive feedback from users and investors. Audacia Consulting impressed with their fast and responsive communication, deep knowledge of technical specifications, and willingness to share research about industry outcomes. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a startup that is creating a UK TurboTax. In the UK, we have far fewer DIY software solutions for personal tax filing. Our mission is to make tax filing more straightforward and less stressful than it currently is in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia Consulting?

Myself and my two co-founders are not technical people, so we went to Audacia with our idea and our hefty accounting and tax knowledge. We gave Audacia the opportunity to architect the whole product. It wasn't going to be a discrete piece of software that we would use only for some purposes; it would underpin all of our relationships with customers.

SOLUTION

What was the scope of their involvement?

We provided Audacia with the technical specifications we had written. We had an initial call with Phil White, who was the managing director, which was useful. We had a roundtable with the managing director, the technical director, the prospective project manager, and the prospective lead developer, all of whom were fantastic at the outset and then all the way through the project. I felt like we had a good sense of the team.

After that point, we decided we were going to sign on with them, and they gave us a scope of work and cost. We began working with them in the middle of September through mid-December, which was kind of the first scope of work. Then we started working in the Agile methodology, reviewing every two-week sprint either by video chat or by meeting again in their office. Even during crunch times when we had to get the product out, we still traveled to Leeds and worked with them in their office. Although they work with a lot of really big clients, they’re also happy to work with startups and people who just want to get an idea off the ground.

The product needed to have some standard items. We needed to have account creation for our users and payment implementation. We went with Strip as a payment processor. We also needed a complex and dynamic way of understanding a user’s tax circumstances by asking them a series of questions, and then based on their responses, triggering other follow-up questions or not, as the case may be. That was a complex area. We didn't want to just show our users a form to fill in. We wanted to give them a Typeform kind of view. There was also a lot of work in terms of design.

Finally, and probably the most important piece was the technical integration with the government’s services. Her Majesty's Revenue and Customs formally recognizes suppliers that meet their technical specification, and we became one of those suppliers in December through Audacia’s work, so we were happy with that. We’ve learned a lot through working with Audacia, and they’ve been fabulous tutors in that sense as well.

What is the team dynamic?

Our project manager is Adam Stirk. He was fantastic, incredibly well organized, and hands-off enough to let me speak with the lead developer whenever we needed to. We had the lead developer, a QA tester, and other ad hoc people when the team needed to expand a bit to fulfill the scope.

In the beginning of the project we were talking once every week, and then toward the end when we needed to work in a more collaborative way, I was speaking with their lead developer, Danny, on a daily basis, sometimes three to four times a day. They were so fantastic and flexible. I think a load of other places really could have put the stoppers on that, but Audacia really wanted to get the product across the line for us.

How did you come to work with Audacia Consulting?

We found Audacia while we were looking for a replacement company. We had started a small piece of work with another company and it wasn’t a collaborative process. We spoke with teams based in Eastern Europe, America, all over the place. We wanted something onshore, and we also wanted somebody who could fill us with confidence about meeting this particular deadline.

Although Phil was always strict with us about how difficult the project would be, he did say that by scaling the project back and by getting it down to the exact features and user stories that we needed for this first version of our product, it would mean that we’d be able to get something out there. For an entrepreneur and startup, which is much different from a corporation, it was good to have somebody helping us reign in our ambition so that we could deliver a product to market.

We found Audacia by making a lot of phone calls, and we chose Audacia partly because of their quote, but mostly because of the relationship we were building with them. Other people quoted us less, but we weren't feeling as comfortable with them.

How much have you invested with them?

Confidential.

What is the status of this engagement?

The project started in September 2016 and ended in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched for a month in January, which is peak tax filing for the UK, and during that time we had a really good response, such that we were able to go away and raise our angel round of funding that far increased the expectations of what the founders had in terms of what we would be able to raise, and that was based on our traction in January.

We then took a step back, and with Audacia’s help, we rolled the product forward for the new tax period, and then that’s currently out and selling. Essentially, their work is underpinning what we’re doing right now.

It was always going to be difficult because it was a tight timeframe to build such a product. There were errors that would come up when it was in beta and when it was live, but I would say nothing ever went more than 18 to 24 hours without being either fixed, addressed, or communicated about in some way.

How did Audacia Consulting perform from a project management standpoint?

They answered all of our calls and emails, and then we also used Slack, which was really helpful. In terms of project management, I think they handled that well, because they let us know if they were going to be out of the office and if parts of the team were on holiday or leave for some reason. They were good at communicating.

What did you find most impressive about them?

Their managing director had a spot on sense of the commercial outcomes for our business. Even now, I could happily ring him up, ask him about a technical question and what he thought the feasibility of it would be. I could even ask him a question about the commercial side and business model driven questions, because he’s an exceptionally good entrepreneur in and of himself. I found working with him interesting and beneficial for our company.

Are there any areas they could improve?

A recommendation I have for Audacia concerns their processes. One particular tool they used was Microsoft Visual Studios, because they’re a Microsoft-certified development house. Right now, I'm working with JIRA, an Atlassian product, and it’s just more user friendly. Potentially from a client perspective, using something like JIRA might be easier for clients to wrap their heads around and understand where they are in the project lifecycle and how many tickets have been completed. That’s a tiny point, but I would ask them to consider if any of their processes could be more client friendly. Other than that, I don't have any recommendations. We talked enough, and we were happy with the outcomes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I know that they upped their resourcing when we were falling behind a little bit in the scheduling to make sure we met the overall deadline
  • 5.0 Cost
    Value / within estimates
    Because we’re a startup so everything is expensive. I think in terms of the personal relationship, I would give them a 5.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them already.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
United Kingdom
ID
6055144
Date of Formation
Jan 16, 2007
Client Reviews
VERIFIED CLIENT REVIEWS
3
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
January 31, 2018