Bespoke Software Development & Systems Integration

We are a bespoke software, web & mobile application development company; specialising in the design, development, and delivery of innovative and robust, business-critical software systems. We also offer technical and project management consultancy.

Our team has a proven track record of delivering and supporting a wide range of projects to clients across multiple sectors, including Telefónica O2, Pfizer, Saint-Gobain, Hampshire Police, British Cycling, Story Homes, AESSEAL & Europcar.

Recent Projects: https://www.audacia.co.uk/our-projects/ 

Specialities:

  • Bespoke Software Development
  • Collaborative Team Extension
  • Web Application Development 
  • Mobile Application Development
  • Systems Integration
  • Software Consulting

Industries:

  • Pharmaceuticals
  • Manufacturing 
  • Construction
  • Utilities
  • Telecoms 
  • Automotive 
  • Public Sector
  • Financial
  • Building Materials

 

- Microsoft Gold Partner

- Goldman Sachs 10,000 Small Businesses

- Story Homes 'External Partner of The Year'

 

Leeds: 0113 398 4199

London: 0203 440 7690

Email: [email protected]

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2007
Show all +
Leeds, United Kingdom
headquarters
other locations

Portfolio

Key clients: 

O2, Story Homes, AESSEAL, Saint-Gobain, Europcar, Pfizer etc.

Reviews

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Software Dev for Data Centre Equipment Company

“Their ability to problem solve was impressive. They found constructive solutions to difficult issues.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

To reduce downtime, a major datacenter equipment reseller engaged Audacia to build a complex, sales-focused database. It incorporates several systems, including Magento 2 API and a bespoke Sage 200 integration.

The Reviewer
 
51-200 Employees
 
United Kingdom
Richard Kenny
IT Security Manager, Techbuyer
 
Verified
The Review
Feedback summary: 

Phase 1 of 3 is complete. Reliability and sustainability are at desired levels and the site has had zero downtime. Speed is the focus of the second phase. Audacia provides a high level of communication and are clear, transparent, and easy to reach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We primarily buy and sell refurbished datacenter equipment. We’re one of the biggest players in the UK and one of the three biggest resellers in Europe. We have offices in Minnesota, New Jersey, Germany, and our main branch in Harrogate, England. I’m the IT security manager and technical consultant.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia?

We have hundreds of thousands of products that each have up to eight different naming conventions. The difficulty is building a database that is fast enough to return search results in a short period of time. To avoid lost sales, we needed fast search capability with an intelligent search mechanism within a sales-focused database. We wanted something easy to use that had 100% up time.

SOLUTION

What was the scope of their involvement?

I scoped the whole project out and produced functional and technical specification documents. Apart from key functionality, the hardest part was integration with about five different systems. We had broker-based systems with two of our IT suppliers, a direct integration with Magento 2 API, and a particularly tricky integration with Sage 200. Their software development kit wasn’t applicable to the stage we were on, so we needed to create a completely bespoke integration that was quick and accurate. Historically, that was a massive problem for us.

In the first phase, we needed to get accurate stock data very quickly. We can’t freeze the system, so stock would update every few minutes. We had additional pricing updates as quickly as every 15 seconds. A quick site with multiple, disparate systems and information coming in from multiple places was our main requirement.

What is the team composition?

We have a project manager, two developers, and a tester. I also spoke with Phil (Managing Director, Audacia) for some of the more complicated aspects of functionality.

How did you come to work with Audacia?

I've been in software for a long time and did my research. I knew who was available in the area. I narrowed the search to local companies within about 100 miles of us because we needed close involvement. Then, I went off referrals from different IT recruiters in the area who provided information on the companies they worked with. That gave me an idea of the scope and size of businesses and the level of expertise they had.

We narrowed our list of possibilities down to six. We ultimately interviewed Audacia and one other company. I presented them with my specification document of what needed to be built with the benchmarks we needed to consider the project successful. We asked for their feedback on the difficult parts and what they would be strong at producing. At that point, I met their technical director, their project manager, and two developers. They seemed very comfortable with the project, and were aware of the complicated parts like the multiplier effect and constituent parts that were tricky for our previous developers. They came up with a simple solution that was incredibly effective. We knew we were pitching to the right level of expertise.

How much have you invested with them?

We’ve spent within the $50,000–$199,000 range.

What is the status of this engagement?

We started working together in June 2017. Phase 1, the initial build, is live and we’re working on phases 2 and 3 now. They first rebuilt the database and they’re adding massive value to the business with the coming phases.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s no question they were the best choice to work with. One of our key factors was availability. Since we moved to them, the site has had zero downtime. In the last month, we haven’t had even a second of unplanned maintenance. That’s exactly the reliability and sustainability we wanted.

We’re still working on speed and are focusing on benchmarks in phase 2. That’s still an area of growth. Base usage and the number of users is within tolerance. No one has had any problems with the site so far, which is rare when a system people are used to gets replaced. Feedback has been good.

How did Audacia perform from a project management standpoint?

They have a good range of tools. They were clear and transparent, which is important for project management. Their updates were good and they were fantastic communicators. I never had a problem getting in touch with them and their pricing was very clear. They’re well-managed.

What did you find most impressive about them?

Their ability to problem solve was impressive. They found constructive solutions to difficult issues. They were never negative, but offered viewpoints that we could implement together.

Are there any areas they could improve?

No, I’m really happy with my choice of supplier.

Do you have any advice for potential customers?

One key thing I asked for was a lot of communication. They were happy to meet those expectations, and they delivered everything I asked for. I may have enjoyed their normal level of communication, but they may have offered less if I hadn’t asked.

4.5
Overall Score I got everything I asked for.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Any scheduling issues we had during the process were not their fault.
  • 4.0 Cost
    Value / within estimates
    Their price was higher than some of our options, but they provided a good value. They were fair and transparent whenever we negotiated cost with them.
  • 4.5 Quality
    Service & deliverables
    We’ve had no concerns whatsoever. They delivered everything they said they would.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone looking for a good software development company.

Software Dev for House Construction Company

“Our organization believes that quality is key, and we’ve found that Audacia buys 100% into that.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Audacia supported a construction company through a land development application and user testing of a new management program. They provided requirements gathering, scoping, and development. 

The Reviewer
 
201-500 Employees
 
United Kingdom
George Thomson
Contractor, Story Homes
 
Verified
The Review
Feedback summary: 

Efficient technologies produced through the partnership helped the company grow over 60% yearly over the next three years. Audacia's timely deliveries, fluid communication, and commitment to exceptional work made projects successful. They worked tirelessly to achieve valuable, effective results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I have been recruited to provide project/program advice and support to Story Homes, a medium-sized housebuilder in the United Kingdom of aspirational homes. The company is proud to be one of the few housebuilders with a 5-star rating, which it has held for a number of consecutive years, and is determined to retain this rating. Currently, the company has 3 regional offices, with between 30 – 40 developments in build at any one time. They are currently in the throes of expansion as they target becoming a ‘national’ house builder within 5 years.

Historically the company, like a lot in the industry, was predominately manually driven, so they were very light on systems and procedures. When Steve Errington, the chief executive, was recruited in 2012 one of his key focuses was to identify and implement systems and processes that would help the business grow without increasing the company headcount whilst maintaining the underlying quality of everything we do. I was recruited to support him in ensuring the delivery and effective use of new technology within the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia?

We wanted to have a solution that would help us control the process from identifying potentially suitable land through to starting to build houses on it. It would also allow us to manage projects from a critical milestone perspective, giving us full visibility of all regional developments at any time. Specifically, we needed to find a replacement for the manual systems used to manage the land development process which is a critical process for the business.

This process starts with identifying and evaluating land through viability analysis, construction, and technical assessments, etc. We then develop a project plan, which includes a variety of steps, e.g. concept approval, completion of regulatory procedures for planning approval, pre-production activities, and handover, etc. The last stage-managed in this application is the handover to our production team who build the houses.

SOLUTION

What was the scope of their involvement?

They were involved in the LDA [land development application] project from start to finish. Initially, they helped us with requirements analysis and business case activity, after which we had a series of workshops for scoping and refining the development. They also supported us through the UAT [user acceptance testing] and the subsequent launch of the product.

What is the team dynamic?

In the past 3 years, we’ve worked with a minimum of 2 developers, and at present, we have 4 developers working full-time on our projects.

How did you come to work with Audacia?

We were looking for a partner who could match our high level of quality and be a good fit with our culture. We were looking for a bespoke developer, someone who would make sure that we got what we wanted, and in some instances help us understand what we needed. After we had gone through the normal review process of a number of potential partners, Audacia was clearly the best fit.

What is the status of this engagement?

We started working together in 2014, and the work is ongoing. Currently, we’re collaborating on about 6 projects. They’ve successfully delivered phase 1 of the LDA, and it’s now live and working well. Next year, we will start phase 2, which would take the LDA to another level.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we started working with Audacia, we grew 72% in year 1, 64% in year 2, and 79% last year. A significant part of our success is due to the systems and applications that we’ve delivered, including those developed by Audacia. Because of the successful use of technology, we’ve kept the headcount under control and had visibility on all of our key project activities.

How did Audacia perform from a project management standpoint?

They are one of the best teams I’ve worked with in terms of timelines, and engagement. In the instances anything is slipping, they’d always let us know be it cost or time. They are also good at informing us of issues and challenges before they arise, including estimates of any impacts and options available.

We have regular contact with them and the nature and frequency of the contact varies according to the stage of the project. Overall communications are very good.

What did you find most impressive about them?

They are a key business partner because of their high-quality work and its impact on our business. Our organization believes that quality is key, and we’ve found that Audacia buys 100% into that. They always try to meet our requirements, no matter how challenging.

We also have a very good working relationship with all of the staff that we work with, which is really important. Phil, the managing director, is an exceptional chap and he’s extremely good at what he does.

Are there any areas they could improve?

It would be great if they had more resources. However, it’s a challenge to get people who are complementary to their business.

Do you have any advice for potential clients of theirs?

Be honest. If you are honest with them, you will get what you want. Sometimes, people are not honest about what they want and what they’re willing to pay.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them and will continue to do so.

Web App for Online Tax Collection Platform

"They were so fantastic and flexible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2016 - June 2017
Project summary: 

Audacia built a customer platform for a tax collection service. The solution included account creation, payment implementation and processing, interactive questionnaires, and systems integration.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Co-Founder
 
Verified
The Review
Feedback summary: 

During a test launch, the platform received positive feedback from users and investors. Audacia Consulting impressed with their fast and responsive communication, deep knowledge of technical specifications, and willingness to share research about industry outcomes. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a startup that is creating a UK TurboTax. In the UK, we have far fewer DIY software solutions for personal tax filing. Our mission is to make tax filing more straightforward and less stressful than it currently is in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Audacia Consulting?

Myself and my two co-founders are not technical people, so we went to Audacia with our idea and our hefty accounting and tax knowledge. We gave Audacia the opportunity to architect the whole product. It wasn't going to be a discrete piece of software that we would use only for some purposes; it would underpin all of our relationships with customers.

SOLUTION

What was the scope of their involvement?

We provided Audacia with the technical specifications we had written. We had an initial call with Phil White, who was the managing director, which was useful. We had a roundtable with the managing director, the technical director, the prospective project manager, and the prospective lead developer, all of whom were fantastic at the outset and then all the way through the project. I felt like we had a good sense of the team.

After that point, we decided we were going to sign on with them, and they gave us a scope of work and cost. We began working with them in the middle of September through mid-December, which was kind of the first scope of work. Then we started working in the Agile methodology, reviewing every two-week sprint either by video chat or by meeting again in their office. Even during crunch times when we had to get the product out, we still traveled to Leeds and worked with them in their office. Although they work with a lot of really big clients, they’re also happy to work with startups and people who just want to get an idea off the ground.

The product needed to have some standard items. We needed to have account creation for our users and payment implementation. We went with Strip as a payment processor. We also needed a complex and dynamic way of understanding a user’s tax circumstances by asking them a series of questions, and then based on their responses, triggering other follow-up questions or not, as the case may be. That was a complex area. We didn't want to just show our users a form to fill in. We wanted to give them a Typeform kind of view. There was also a lot of work in terms of design.

Finally, and probably the most important piece was the technical integration with the government’s services. Her Majesty's Revenue and Customs formally recognizes suppliers that meet their technical specification, and we became one of those suppliers in December through Audacia’s work, so we were happy with that. We’ve learned a lot through working with Audacia, and they’ve been fabulous tutors in that sense as well.

What is the team dynamic?

Our project manager is Adam Stirk. He was fantastic, incredibly well organized, and hands-off enough to let me speak with the lead developer whenever we needed to. We had the lead developer, a QA tester, and other ad hoc people when the team needed to expand a bit to fulfill the scope.

In the beginning of the project we were talking once every week, and then toward the end when we needed to work in a more collaborative way, I was speaking with their lead developer, Danny, on a daily basis, sometimes three to four times a day. They were so fantastic and flexible. I think a load of other places really could have put the stoppers on that, but Audacia really wanted to get the product across the line for us.

How did you come to work with Audacia Consulting?

We found Audacia while we were looking for a replacement company. We had started a small piece of work with another company and it wasn’t a collaborative process. We spoke with teams based in Eastern Europe, America, all over the place. We wanted something onshore, and we also wanted somebody who could fill us with confidence about meeting this particular deadline.

Although Phil was always strict with us about how difficult the project would be, he did say that by scaling the project back and by getting it down to the exact features and user stories that we needed for this first version of our product, it would mean that we’d be able to get something out there. For an entrepreneur and startup, which is much different from a corporation, it was good to have somebody helping us reign in our ambition so that we could deliver a product to market.

We found Audacia by making a lot of phone calls, and we chose Audacia partly because of their quote, but mostly because of the relationship we were building with them. Other people quoted us less, but we weren't feeling as comfortable with them.

How much have you invested with them?

Confidential.

What is the status of this engagement?

The project started in September 2016 and ended in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched for a month in January, which is peak tax filing for the UK, and during that time we had a really good response, such that we were able to go away and raise our angel round of funding that far increased the expectations of what the founders had in terms of what we would be able to raise, and that was based on our traction in January.

We then took a step back, and with Audacia’s help, we rolled the product forward for the new tax period, and then that’s currently out and selling. Essentially, their work is underpinning what we’re doing right now.

It was always going to be difficult because it was a tight timeframe to build such a product. There were errors that would come up when it was in beta and when it was live, but I would say nothing ever went more than 18 to 24 hours without being either fixed, addressed, or communicated about in some way.

How did Audacia Consulting perform from a project management standpoint?

They answered all of our calls and emails, and then we also used Slack, which was really helpful. In terms of project management, I think they handled that well, because they let us know if they were going to be out of the office and if parts of the team were on holiday or leave for some reason. They were good at communicating.

What did you find most impressive about them?

Their managing director had a spot on sense of the commercial outcomes for our business. Even now, I could happily ring him up, ask him about a technical question and what he thought the feasibility of it would be. I could even ask him a question about the commercial side and business model driven questions, because he’s an exceptionally good entrepreneur in and of himself. I found working with him interesting and beneficial for our company.

Are there any areas they could improve?

A recommendation I have for Audacia concerns their processes. One particular tool they used was Microsoft Visual Studios, because they’re a Microsoft-certified development house. Right now, I'm working with JIRA, an Atlassian product, and it’s just more user friendly. Potentially from a client perspective, using something like JIRA might be easier for clients to wrap their heads around and understand where they are in the project lifecycle and how many tickets have been completed. That’s a tiny point, but I would ask them to consider if any of their processes could be more client friendly. Other than that, I don't have any recommendations. We talked enough, and we were happy with the outcomes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I know that they upped their resourcing when we were falling behind a little bit in the scheduling to make sure we met the overall deadline
  • 5.0 Cost
    Value / within estimates
    Because we’re a startup so everything is expensive. I think in terms of the personal relationship, I would give them a 5.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them already.