Atomic Digital Marketing / Atomic Digital Labs

BACKGROUND

Please describe your company and position.

I am the Director of AIN Group Pte Ltd

Describe what your company does in a single sentence.

We operate global logistics networks for indepednant freight forwarders. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Atomic Digital Marketing / Atomic Digital Labs to accomplish?

• New Websites
• New Apps
• Hosting and Maintenance

SOLUTION

How did you find Atomic Digital Marketing / Atomic Digital Labs?

Online Search

Why did you select Atomic Digital Marketing / Atomic Digital Labs over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Atomic Digital Marketing / Atomic Digital Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Atomic have designed and created 5 fantastic websites for us, with a complex back end system for our users, as well as some custom event software our users are able to utilize for our corporate events. We are now also in the final stages of launching apps through Atomic.

The designs they have created for us really work well for our business needs. Because we have many site users, there has been particularly attention paid to the UI and making it simple and effective. Tim and the team has guided us through all this, with their ideas and experience being incorporated. The feedback we have had from our clients on the new system is excellent and it has been a great update to our business.

We also use some of Atomic’s add on services such as hosting, maintenance and security. Everything always works well, is kept up to date and flawless.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The designs they have created for us really work well for our business needs. Because we have many site users, there has been particularly attention paid to the UI and making it simple and effective. Tim and the team has guided us through all this, with their ideas and experience being incorporated. The feedback we have had from our clients on the new system is excellent and it has been a great update to our business. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The service Atomic offers is second to none. They have a large team and every aspect is skilfully handled. Our main point of contact is Tim. Tim is one of the friendliest and most helpful people you will ever do business with. We have been having weekly calls for over a year now due to the complex nature and scope of our projects, with multiple sites and apps.

I genuinely look forward to our calls. Tim is knowledgeable and helpful, nothing is ever a problem to him and there is always a quick solution or idea. Even if I ask questions out of hours on Whatsapp etc, Tim is always quick to respond. I have been kept up to date on the whole process from the very start and I have great confidence in all the development aspects.

Although I have overseen the development of many new websites over the year, I have no IT background, so Tim has been very patiently in explaining the more complex issues in a way I could understand and helped to guide me to produce the best results. 

The whole team is incredible. From start to finish I have been impressed. From Ellie at the original quote stage, working with Heidee on designs, as well as the input from both Simon and Matt, I can genuinely say I enjoy dealing with the whole team.

Unlike many other companies and developers I have dealt with over the years, Atomic has given sensible deadlines and stuck to them. The only time we have ever missed a planned deadline has been when we have made changes to the scope during the process. They deliver high quality and on time. We also use some of Atomic’s add on services such as hosting, maintenance and security. Everything always works well, is kept up to date and flawless. 

What was your primary form of communication with Atomic Digital Marketing / Atomic Digital Labs?

In-Person Meeting

What did you find most impressive or unique about this company?

As I’m sure is clear, I have great faith in Atomic and have no doubt I will be continuing to work with them for many years to come. In the 13 years my business has been going, this is our 4th development of new sites / systems. We have used different companies each time with mixed results. But with Atomic I really see a long term future of cooperation and development, and will continue to work with them to keep our systems relevant and functional for my clients. 

Are there any areas for improvement or something Atomic Digital Marketing / Atomic Digital Labs could have done differently?

No. Their service has been incredible from start to finish. 

BACKGROUND

Please describe your company and position.

I am the CEO of SyncTell

Describe what your company does in a single sentence.

SyncTell offers a full range of services designed to reach your goals and improve your communication strategies. Writing, strategic consulting, market research, media training. We provide a wide range of services designated to reach your desired communication outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Atomic Digital Marketing / Atomic Digital Labs to accomplish?

• Website Creation
• SEO Optimization

SOLUTION

How did you find Atomic Digital Marketing / Atomic Digital Labs?

Online Search

Why did you select Atomic Digital Marketing / Atomic Digital Labs over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Atomic Digital Marketing / Atomic Digital Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Development,
• Website Design, 
• Website Layout, 
• SEO Optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website layout is not only great but also highly functional, ensuring a smooth user experience. Visually, the site is appealing and effectively captures the essence of my brand. Moreover, everything is thematically coherent, aligning seamlessly with my brand values, which enhances our professional image and aids in communicating our mission to visitors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Atomic Digital Marketing did an excellent job in designing and developing my website. They always responded promptly and guided me with expertise and professionalism throughout the process. Their feedback was clear and instrumental in accelerating my learning process about understanding and navigating the website. 
This proactive approach not only enhanced my ability to manage my site effectively but also ensured that I could make informed decisions quickly. I appreciated their commitment to educating me, rather than just providing solutions.

What was your primary form of communication with Atomic Digital Marketing / Atomic Digital Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Atomic Digital Marketing was their professionalism and their responsive approach to my feedback. They not only listened attentively but also acted swiftly, making adjustments that perfectly suited my needs. This level of responsiveness is unique in my experience, making them stand out as a truly client-focused company.

Are there any areas for improvement or something Atomic Digital Marketing / Atomic Digital Labs could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Director of Zing Events Limited

Describe what your company does in a single sentence.

Corporate Team Building Activities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Atomic Digital Marketing to accomplish?

• Google Ads
• SEO
• Website Conversions

SOLUTION

How did you find Atomic Digital Marketing?

Online Search

Why did you select Atomic Digital Marketing over others?

Company values aligned, Other

What was your primary form of communication with Atomic Digital Marketing?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

We already had a reasonably well performing website, from both PPC and Organic standpoints; we hired the services of Atomic to take things to the next level, but also consolidate all digital marketing efforts under one roof.

The key deliverables for Atomic being, to drive enquiry form (CRO) completions and conversions, increase the number of visitors to our website and to make it rank as well as possible for keywords and search terms we've identified in historic data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Volume of enquiry form conversions
• CPC £
• Rebranding

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have a fortnightly virtual meeting with our Account Manager/PPC lead and Organic SEO lead - we work through an extensive agenda of updates and KPI's to manage the performance of the project on a granular level. Atomic are proactive and productive.

What did you find most impressive or unique about this company?

Having worked with several digital marketing and seo agencies over the last decade, it's great to align with a company who are as well tuned to our needs and expectations, as Atomic are. Whilst they are by no means the cheapest, as a point of comparison, we see the value in their expertise and output.

Are there any areas for improvement or something {provider_name} could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Ninja SEO Marketing

Describe what your company does in a single sentence.

We are a SEO Agency in the philippines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Atomic Digital Marketing to accomplish?

• Website Redesign

SOLUTION

How did you find Atomic Digital Marketing?

Referral

Why did you select Atomic Digital Marketing over others?

High ratings

What was the size of Atomic Digital Marketing’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables for a website redesign project may include a project plan, user personas, wireframes, visual design concepts, custom themes and plugins, content migration, and a fully functional, tested, and optimized website. The final deliverable would be a website that meets your business needs, reflects your brand's values and image, and is optimized for search engines, speed, and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Clean and sleek looking website design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the initial consultation to the final product, the team at Atomic Digital Marketing was professional, knowledgeable, and easy to work with. They took the time to understand my vision for the website and provided valuable feedback and suggestions throughout the process.

What was your primary form of communication with Atomic Digital Marketing?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The UX/UI design of the website is simply stunning. The team at Atomic Digital Marketing made sure that every aspect of the website was optimized for user experience, from the layout and color scheme to the font size and spacing. The end result is a website that is not only visually appealing but also incredibly easy to use.

Are there any areas for improvement or something Atomic Digital Marketing could have done differently?

None

BACKGROUND

Please describe your company and your position there.

It's a research project lead by Uni of Surrey, I work via UK Urban AgriTech (UKUAT) as a technical consultant on the project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomic Digital Marketing, and what were your goals?

To build a professional website to provide information about the research project and be future-proof as it develops into a commercial enterprise.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made enquires after some web searching and spoke to about 6 potential providers. Atomic were among several good choices but something about their tone made them slightly more appealing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Understand what we wanted
• Build it (in Wordpress)
• Provide support for teething problems

How many people from the vendor's team worked with you, and what were their positions?

We initially spoke to a manager/sales person and then primarily with one developer for the duration of the work and tech support afterwards. I also contacted the finance department once or twice.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In general they did everything they said they would do in good time and have continued to be helpful and supportive.

Describe their project management style, including communication tools and timeliness.

Very clear, managed expectations and needs from us very well. Friendly throughout. Not a big project, basically only one milestone needed.

What did you find most impressive or unique about this company?

They got the job done and went the extra mile to explain technical things and fix teething problems.

Are there any areas for improvement or something they could have done differently?

There was one moment when we had to pay for a wordpress template which we assumed would be included in the price, but it wasn't a big deal. There were also times when we had to organise things like fonts which I think they probably could have done to save our time.

BACKGROUND

Introduce your business and what you do there.

I’m a director for Brideplan; we’re a 360-degree wedding planning platform. We link users to suppliers and enable users to access benefits, discounts, and wedding insurance. We also focus on mental health; we aim to provide users with a stress-free wedding planning journey.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atomic Digital Marketing?

We engaged Atomic to design and develop our platform.

SOLUTION

What was the scope of their involvement?

Atomic has designed and developed our platform from scratch. First, they interviewed us, and we shared a general idea for our branding and platform design. We wanted the platform to look sleek and professional and feel warm and inviting. After a few iterations, they created a logo, color scheme, and brand guidelines. Then, they developed the platform using WordPress.

People can sign up for our website as suppliers or users, so we partner with many wedding vendors to showcase their services. Users can access a dashboard to track the suppliers they’ve reached out to and shortlist them. They can also message suppliers directly through the platform. When users select a premium supplier, they can receive discounts on wedding insurance, honeymoons, meal preparation services, and other things. Planning a wedding can be stressful, so if users need emotional support, they can also access counseling services and connect with life coaches through the platform. 

Since launching the platform, the team has continued supporting us with SEO initiatives and new features. They’ve reviewed our website content and optimized it based on keyword research. Additionally, they’ve helped us run campaigns for Google Ads and performed some backlinking work. 

What is the team composition?

We’ve worked with 7–8 teammates from Atomic, including a director, project manager, and the branding and SEO teams.

How did you come to work with Atomic Digital Marketing? 

We chose Atomic because they were very cost-effective, and we liked their ideas.

How much have you invested with them?

We’ve invested about £35,000 (approximately $44,000 USD). 

What is the status of this engagement?

We engaged Atomic in March 2022, and they completed the platform in November 2022. However, we still work together for SEO. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Atomic has helped us fill a gap in the market by developing a platform that puts emotional support first. We’re pleased with how they’ve helped grow our preliminary ideas into a well-defined vision that they’ve brought to life. The platform is very sleek, and we’re happy with the overall branding. They’ve also helped improve our Google positioning. 

We just launched the platform last month, and we’ve already seen a high number of suppliers and users signing up. In terms of analytics, we’ve seen 12,000 impressions in the past 30 days, which is great. We’ve also been featured in local newspapers and other publications, which has been positive. 

How did Atomic Digital Marketing perform from a project management standpoint?

Atomic has been very communicative and engaged in the project. They’ve understood our goals and provided us with new ideas for features and functionality. The team is very organized; they use ClickUp to manage tasks and Figma for designs. We mainly communicate via WhatsApp, and we meet regularly via Microsoft Teams. 

Although we launched the platform later than expected, it wasn’t their fault because we kept making additional requests. Overall, they were very accommodating during the development period, and they always kept us informed of progress. 

What did you find most impressive about them?

I’ve been most impressed with Atomic’s ability to bring our ideas to life and build on them. They’ve shown great enthusiasm for our project, and the whole process has been very collaborative. 

Are there any areas they could improve?

We should’ve invested more time in the design phase upfront, but that’s not on Atomic. 

Do you have any advice for potential customers?

I recommend working on the design and functionality of your platform as much as possible upfront, so you can clearly communicate your goals to the team.

BACKGROUND

Please describe your company and your position there.

I am Managing Director of a market research consultancy, which provides market research services in the area of brand, communications, customer experience and new product development. We provide market research in the UK and globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomic Digital Marketing, and what were your goals?

We are in a period of expansion and wanted to work with a digital agency that could significantly improve website traffic and enquiries. Having been underwhelmed by a number of digital agencies in the past, we approached the matter cautiously!

SOLUTION

How did you select this vendor and what were the deciding factors?

We identified three different agencies originally, each specialising in SMEs. Given our previous experiences, we were keen to ID an agency that had a demonstrable record of success and could provide a detailed - and plausible - route map to success for Brandspeak. We were also looking for an agency that seemed really hungry for the work, because we felt they would go further in supporting us. Atomic Digital ticked all the boxes - and their enthusiasm really won us over.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

There were several stages to the project. Firstly, to bring the look and feel of the website up to date. Our site is large, so this was a significant piece of work initially. At the same time, Atomic worked hard to fix all of the technical aspects of the website, including page download speeds - which increased significantly. Next, Atomic optimised all of the pages for SEO and provided a lot of support in helping us identify content that we needed to improve - from an engagement point of view. Finally, Atomic set about developing a number of new PPC campaigns for us, to capitalise on the website improvements and improve our enquiry stream from that channel.

How many people from the vendor's team worked with you, and what were their positions?

We have continual and direct contact with 5 members of the Atomic team, which is impressive. these include designers, SEO and PPC experts. Most impressive of all has been the extent to which Atomic's MD has been hand-on on our account, having managed it on a day to day basis from day one

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since January our website traffic has more than doubled, and our organic traffic bounce rate is now a quarter of what it was. Time on page has also increased from less than 30 seconds to nearly two minutes per visit. The numbers continue to improve!

Describe their project management style, including communication tools and timeliness.

Their overall style is highly collaborative. We have had weekly, online meetings with no less than 3 Atomic consultants present on each call. If and when we have issues or questions, they are handled quickly, often within minutes. they also have an impressive range on online project management tools, all of which they have given us access to, making all of their work highly visible and responsive

What did you find most impressive or unique about this company?

Obviously, the results are the most important thing for us, but so too has been their commitment and enthusiasm. It's clear they are committed and determined to deliver above and beyond expectations.

Are there any areas for improvement or something they could have done differently?

I'd like to see them expand further in to copywriting in the future, to further increase their value to us as the relationship develops further.

BACKGROUND

Please describe your company and your position there.

I am the owner of The Crown Hawk Green. We are a fresh food, family owned gastro-pub.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomic Digital Marketing, and what were your goals?

Our website was 7 years old, outdated and clunky. Our old agency actually managed to delete it and so they had to create a brand new one from scratch including an integrated booking system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and decided as they were relatively local that we would call them. We felt that they consulted with us in a fair and friendly way, and communicated in a simple way with our very non-technical team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We required a new multi-page site with inviting imagery to sell our services as a pub but also as a new events space. We need plenty of opportunities for people to see that they can book online, and for the site to be integrated into our existing booking system. We were advised to have a customised Wordpress site.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Matt (Co-Owner), Simon (Co-Owner), Amr (Developer), and Timothy (Project Manager).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have noticed a marked increase in online bookings and enquiries for the events space. We have had lots of comments from customers saying how inviting the site is now, and how easy it is to navigate and make a booking.

Describe their project management style, including communication tools and timeliness.

We were frequently updated by Timothy, who gave us lots of advice and guidance on design and always made himself available for any queries we had. He responded in a very timely manner which made the process very smooth and painless.

What did you find most impressive or unique about this company?

The professionalism and attention to detail from every aspect of the workmanship to the customer care.

Are there any areas for improvement or something they could have done differently?

No, they delivered everything we needed quickly with no questions asked.

BACKGROUND

Please describe your company and your position there.

We are a new consulting firm selling our services and lead generation programs to professional bodies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomic Digital Marketing, and what were your goals?

We wanted to create a new 'Brand image' with our new website. Atomic grasped and understood 'exactly' what we wanted and advised us 'how to do this. We are fairly unique as we do not have any competition!!! They appreciated all our 'USPs' and their design and ideas were exactly what we wanted.

SOLUTION

How did you select Atomic Digital Marketing and what were the deciding factors?

We asked 4 other agencies to make a presentation to us. Atomic came out with 'TOP MARKS'!!! Their presentation to us was supurb.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We gave Atomic our 3-page brief and after many telephone calls asking us lots of interesting questions - they then understood exactly what we wanted to achieve. They really opened our eyes with their unique thought process

How many people from the Atomic Digital Marketing team worked with you, and what were their positions?

The 2 founders - especially Matt and 2 web developers - not forgetting their ''Logo' development team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is to early to talk figures - but the feedback we have had from potential clients is 100% positive

Describe their project management style, including communication tools and timeliness.

I spend many hours talking to Matt and lots of constructive emails.

What did you find most impressive or unique about this company?

I like people who work late in the evening and over the weekend. They fulfilled all their takes on or before the due date.

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Please describe your company and your position there.

I am joint owner of a new doggy directory which makes dog businesses visible online so that they can gain new customers and reap the benefits of their company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atomic Digital Marketing, and what were your goals?

We needed a brand new membership directory where customers can easily sign up themselves. It needed to be B2C and B2B friendly aswell as our client’s customers will also be using it.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have used them for another website in the past. We felt from the first conversation that they were very invested in our vision and as a team, not only helped to develop the site but offered lots of insight as to how to develop the business as a whole

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As we have already had a directory website built in the past on Wordpress, we agreed to utilise the blueprint from that and edited it to suit the brand.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Simon (Director), Matt (Director), and Jane (Account Manager).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

Ad hoc updates via email

What did you find most impressive or unique about this company?

We felt that their creative input not only to the site itself but how to launch the business and collect the necessary data was absolutely invaluable. They went over and above our expectations.

Are there any areas for improvement or something they could have done differently?

Generally everything was excellent.