Work that Matters

We’re a team of strategists, project managers, designers and engineers that love building digital products and experiences with organizations doing work that matters. We excel at communication and thrive on collaboration. We love helping clients tackle challenges big and small.

Designed for Humans

We’re a research, design and technology company that’s all about people. From human centered design and persona driven development to Agile methodology and high-touch collaboration, our process keeps humanity front-and-center. And it gets results. We build digital products that enrich and empower people all over the world.

Flexibility is a Virtue

From discrete strategy workshops and consulting engagements to redesign projects and ongoing support, our service offering is broad. We connect clients with members of our team in whatever way adds the most value.

Drupal Experts

We’ve been using Drupal since way back in 2006 – version 4.7. From speaking at Drupal conferences internationally, to helping plan local Drupal events, to serving as track chairs at DrupalCon, to writing code for Drupal core and contrib, to providing Drupal trainings – we’re involved in Drupal in just about every way possible.

Headquartered in Denver, Colorado

We deeply value the chemistry and productivity gained by diverse, full-stack teams collaborating closely together under one roof. And while our team is centrally located, we regularly collaborate with clients all across the globe with tools like Zoom, Slack and Basecamp – and of course the good ol'fashioned telephone. For in-person meetings, workshops and extended onsite work sessions, Denver has direct flights to virtually all metro destinations. We’re a hop, skip and a jump from just about anywhere.

 
Undisclosed
 
$150 - $199 / hr
 
10 - 49
 Founded
2000
Show all +
Denver, CO
headquarters
  • Aten Design Group
    3507 Ringsby Court Unit #111
    Denver, CO 80216
    United States

Portfolio

Key clients: 

Human Rights Watch, Guttmacher Institute, Colorado Public Radio, Museum of Contemporary Art Denver, The Poynter Institute, Stanford University

W3 Award 2016

Website Features and Navigation - Guttmacher Institute 

Web Awards 2016

Outstanding Achievement in Web Development - Best Advocacy Site - Human Rights Watch

Communicator Awards 2016

Award of Distinction - Human Rights Watch website - Activism

Award of Distinction - Human Rights Watch website - Publishing

Reviews

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Drupal 8 Website Design for Higher Education

"They dedicated the time to understand our project and our users."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Nov. 2017
Project summary: 

Aten Design Group designed and developed a Drupal 8 website to better serve select student populations. The site integrates the university’s custom log-in procedure and provides custom notifications.

The Reviewer
 
10,000 + Employees
 
California, United States
Marketing Specialist, University
 
Verified
The Review
Feedback summary: 

The new website organizes vital information better than its predecessor, making for streamlined application processes. Aten Design Group is thorough in their information gathering and they collaborate well to discern the strongest solutions. Their extensive team provides undivided customer service.

BACKGROUND

Introduce your business and what you do there.

I am a marketing specialist for a large university on the West Coast. Specifically, I work for the school's summer session, which invites high school, undergraduate, and graduate students from all over the world to take courses during our fourth academic quarter.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We offer this summer session to students of different ages, but each group has its own restrictions. For example, high school students are allowed to attend, but they can't do as much as the university students can because they're minors. We wanted to create a website that would address all of these populations but also give them the individualized details they needed for their own population.

SOLUTION

What was the scope of their involvement?

Once we agreed to terms, we entered the discovery phase. We met with their team and discussed our product, our challenges, and what we looked for in our ideal website. We did a few card sorting exercises and a build-your-own-page exercise. We decided to build the site using Drupal 8, and in doing so, we tested each of our user profiles to examine how a high school student would interact with the site versus a parent of a high school student or a graduate student. We asked Aten to work with our school’s own log-in system to provide consistency across platforms.

After discovery, we transitioned to developing the site. We used Jira, Basecamp, and Slack to track the build so we could test the feel and view the designs. Once the site was completed, our staff input all of the content we wanted to be displayed.

What is the team composition?

Our team varied in size depending on the stage of the project. Originally, we worked with a project manager, two UX specialists, frontend and backend developers, and a designer. The owner would be involved at certain points, as well. Later in the project, the design was complete, so we worked only with the developers and project manager.

How did you come to work with Aten Design Group?

Before I entered my current role, I worked with a different department that had previously worked with Aten Design Group and had a successful project.

How much have you invested with them?

We’ve spent about $190,000.

What is the status of this engagement?

We began the work in April 2017, and the website launched in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We believe the new site reduces confusion for our students. We consider it a success that we have implemented a tuition calculator which easily provides a report of how much the tuition for a certain number of credits costs when combined with the base fees and the add-on programs students can enroll in. Prior to this, fees were listed in multiple places on our site. We are now much more transparent regarding our cost of attendance. Further, confirmed students can access the site and retrieve messages that are customized for their population.

How did Aten Design Group perform from a project management standpoint?

I was well-informed the entire time. If they determined that something wasn’t feasible within the timeline or the budget or at all, I was presented with different options. Our sides communicated well in that respect.

What did you find most impressive about them?

They dedicated the time to understand our project and our users. I know they work with other departments on our campus that have similar programs but different needs, so it could be difficult to keep track of conflicting reports, but they did a wonderful job of focusing on us and making me feel like we were their only client.

Any advice for potential customers?

As with any project, it’s important to understand your audience before requesting quotes. Web projects can quickly become expensive, and if you’re requesting quotes, you need to be clear in your expectations so you can accurately compare them.

4.5
Overall Score I'm very happy with the overall quality.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had a weekly schedule so we always knew what to expect.
  • 4.5 Cost
    Value / within estimates
    We did a lot of customization, but it was well worth it.
  • 4.0 Quality
    Service & deliverables
    Our communication in the final two weeks of the project was not as strong as I would have liked.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Database & Drupal 8 Website Redesign for Nonprofit

"The Aten team is fun to work with and is extremely professional."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Aten Design Group is coordinating functionality and organizational updates to a Drupal 8 website. The primary tasks are addressing technical bugs, improving search abilities, and crafting new page layouts.

The Reviewer
 
51-200 Employees
 
Washington, District of Columbia
Marcela Leon
Program Manager, National League of Cities
 
Verified
The Review
Feedback summary: 

Aten Design Group has implemented small, successful design changes, leading to confidence for the larger projects still to come. Using a collaborative approach, their team has navigated a poorly made platform with ease, which speaks to their combined skill level and problem-solving abilities.

BACKGROUND

Introduce your business and what you do there.

I am the program manager for digital content and technology for National League of Cities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We are addressing several challenges regarding our Drupal 8 website. We have a lot of technical issues that prevent backend users from completing day-to-day work. We also have a content restructuring issue to the extent that our content isn’t properly searchable or organized.

SOLUTION

What was the scope of their involvement?

Our first step was outlining all the issues that we had noticed in the last six months and prioritizing them based on what quick wins we could achieve and what long-term issues needed to be addressed. Aten set a timeline that detailed when each task would be completed. It was a very collaborative effort with their project manager and developer. Once we completed the quick fixes, we scoped out the restructuring phase, which included a review of our sitemap and page layout and addressing our search functionality and organization. Our project is currently in that stage.

What is the team composition?

I work with a project manager, a developer, and occasionally a strategist.

How did you come to work with Aten Design Group?

I needed an agency that was familiar with Drupal 8, a relatively new platform, so I researched the companies that sponsored DrupalCon in the past. Aten Design Group was one of the agencies that responded to our RFP.

How much have you invested with them?

The current project is slated to cost $40,000.

What is the status of this engagement?

We began working together in January 2018, and the work is ongoing. They have coordinated some small design changes but nothing significant like page layouts, which will occur in the coming months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had modest progress to this point, but I have full confidence that the bigger changes to our website will be just as successful as what we’ve already experienced.

How did Aten Digital Group perform from a project management standpoint?

We communicate through Slack and have weekly calls with the project manager, who has done well keeping us accountable and on track. Their entire team has been collaborative and transparent.

What did you find most impressive about them?

The original development of our site was very challenging, so we have been impressed with the knowledge of their staff to be able to resolve these issues.

Any advice for potential customers?

It would be easy to only look at short-term goals, but it is better to consider the long-term and what is best for the end user.

5.0
Overall Score The Aten team is fun to work with and is extremely professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We have met every deadline so far.
  • 5.0 Cost
    Value / within estimates
    They offer a reasonable price.
  • 5.0 Quality
    Service & deliverables
    They are very knowledgeable in the work that they do.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Software Dev Support for Education Nonprofit

“Aten's team wrote very high quality code and helped us move development along swiftly.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - July 2018
Project summary: 

Aten provided additional development staff to work on existing platforms within environments such as Legacy PHP, React, and JavaScript. They helped fix bugs and set up additional features as needed.

The Reviewer
 
11-50 Employees
 
Denver, Colorado
Aaron Hardy
Director of Technical Solutions, NSDA
 
Verified
The Review
Feedback summary: 

Aten's highly experienced and capable development team helped move existing projects along quickly and efficiently. Responsive and collaborative throughout the engagement, working with their team was seamless. They took an honest, proactive approach to their work and problem solving.

BACKGROUND

Introduce your business and what you do there.

I'm the director of technology solutions for the National Speech & Debate Association (NSDA), a nonprofit that supports speech and debate activities for middle school, high school, and college students across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We were looking to augment our staff to help us get through a backlog of bugs and feature setup requests for our internal management platforms and customer-facing systems.

SOLUTION

What was the scope of their involvement?

Aten helped us rebuild a Legacy PHP application, using JavaScript, React, and other technologies as needed. Their staff collaborated with ours on various development projects in order to correct bugs and set up additional features.

What is the team composition?

We worked with an account manager, a project manager, and a couple developers.

How did you come to work with Aten Design Group?

I was looking for developers in the Colorado area, so I'd have the opportunity to meet with them in person to provide more context for our ongoing project. After interviewing a few different vendors, I decided to work with Aten, because they had internal expertise within the particular stack we use and I liked their style of engagement.

How much have you invested with them?

We invested about $35,000.

What is the status of this engagement?

We started discussing the project around January 2018, but didn't start development work until around February or March. Based on our initial budget, we ended our current scope of work with them in July, but we may engage them in the near future as we reevaluate the budget for the next fiscal year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Aten's team wrote very high quality code and helped us move development along swiftly. They had a good understanding of the technologies we use and were able to significantly contribute to an existing, large and complex system.

How did Aten Design Group perform from a project management standpoint?

Aten was very responsive throughout the engagement. Although the majority of the project management was handled on our end, they did a good job of staying on top of tasks and being accessible through Slack, Zoom, and Basecamp.

What did you find most impressive about them?

I had a very positive experience working with Aten's highly experienced team, especially compared to other development shops I've worked with in the past. They were very communicative and didn't hesitate to ask for additional information or help when they hit roadblocks; they were more concerned with problem solving in an efficient way.

Are there any areas they could improve?

They're not entirely to blame, but I think we both could have done a better job of determining a realistic relationship between our budget and the allocation of time to available resources working on the project.

Do you have any advice for potential customers?

I suggest doing your research to make sure this is the right vendor for you. We were very impressed by what former clients of Aten had to say about their work, so we felt good about going into the relationship. It also helps to enter into the engagement with a very clear picture of what resources are being assigned to your project and prioritizing the work as needed in advance.

5.0
Overall Score I was very pleased with them overall.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Application Data Visualization Dev for Think Tank

“They’re competent and know how to deal with data-heavy tasks.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Feb. - May 2018
Project summary: 

Aten Design Group built a customized web application, integrating data visualization and text to create a digital report. They recently completed the task and have begun collaborating on another project.

The Reviewer
 
11- 50 Employees
 
New York, New York
VP Communications Strategy, Nonprofit
 
Verified
The Review
Feedback summary: 

They communicate well and make sure everything is on track. Their report gained lots of media attention and was easy to understand. Although the interactive designer wasn’t available as often as needed, the team still put together a fantastic product.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president for communications strategy at a health care policy thinktank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We needed help building a digital report for a health policy publication.

SOLUTION

What was the scope of their involvement?

We had a tight deadline, so we began with a few conversations about our goals and the report’s audience. We then went right into wireframe design and development for the web application. Aten Design Group worked in JavaScript and CSS to make a completely customized solution. The final product was a digital report with data visualization and text.

What is the team composition?

There were five people: a project manager, a designer, two developers, and a UX designer.

How did you come to work with Aten Design Group?

A peer organization recommended them. We were considering another firm, but we felt Aten Design Group better understood what we wanted to accomplish.

How much have you invested with them?

We spent around $50,000 on this project.

What is the status of this engagement?

We worked on this report from February–May 2018. We’re currently working on a different project together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their report got a lot of media coverage and presented the facts and message in an accessible and easy-to-understand way. We didn’t have any major issues, and they fixed small problems quickly.

How did Aten Design Group perform from a project management standpoint?

They have excellent project management skills. They’re communicative and kept us on budget; I always knew where things stood.

What did you find most impressive about them?

The designer/frontend developer was incredibly knowledgeable and did great work.

Are there any areas they could improve?

Their interactive developer didn’t work full-time, so his hours were sometimes limited. We had lots of interactive data visualizations in our report and would’ve preferred that the developer was available more often.

Do you have any advice for future clients of theirs?

They’re competent and know how to deal with data-heavy tasks. They make attractive reports that are easy for users to understand.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We built what we set out to build.
  • 4.0 NPS
    Willing to refer
    I'm very likely to refer them.

Drupal 8 Redesign & CRM Integration for Nonprofit

"They’re really put together, so you don’t have to go through a lot of stuff that you go through with other agencies."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2016 - Ongoing
Project summary: 

Aten Design Group transferred a WordPress website to Drupal 8, and built additional functionality to assist business processes for a journalism education nonprofit. They are integrating Salesforce into the site as well.

The Reviewer
 
11- 50 Employees
 
Tampa, Florida
Kelly McBride
Vice President for Academic Programs, Poynter Institute
 
Verified
The Review
Feedback summary: 

Aten Design Group, stepped up and took on work outside of the scope of their involvement to properly manage the project and prevent any pitfalls. They described technical terms well, which enabled non-technical people to properly understand the project and make well-informed decisions. 

BACKGROUND

Introduce your business and what you do there.

Poynter Institute for Media Studies is a non-profit thought leader and training institute in journalism.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We were trying to unify disparate digital systems so that we could create a seamless experience for our customers and enhance some of our business models. Our goals were to relaunch our learning management system on a new platform, to relaunch our news site on a new platform, and to install a customer relationship management system. We’ve worked with a lot of other agencies.

SOLUTION

What was the scope of their involvement?

Aten moved our news site from WordPress to Drupal 8, and then built some other specific functionality that we needed in order to run our business including applications and forms. Even though they didn’t want to be the project manager, they ended up doing a little bit of that role with us.

When they were really ready to roll up their sleeves and start building the piece for us that they had signed up for, they came to town to meet with us for 2 days to make sure that they totally get everything. When they did that, I was the project owner, and I spent a lot of time with Eric [Senior Developer] and Andy, who has since left Aten. It was really easy to trust them because it was clear that they knew that their work was going to be good. Because they understood the scope of the entire project, they could see where it was going to fail. That’s really risky for a vendor. Some vendors would just keep their head down and not necessarily criticize another vendor, but their loyalty to us as a customer was apparent. That was refreshing.

This is a news site that serves the whole journalism world. It has a custom tagging system. We put all of our courses on Open edX which is a learning management system. Aten built the skin around those courses, so when our customers see the marketing pages for those courses, they’re actually seeing it through a Drupal skin that they developed, and it had to call out information from Open edX in order to display it. They built those interactions.

They also built an application system for us and some custom forms so that we could take information from our clients. They built all sorts of functionality so that we can go to all of our authors and see all the work that each of the authors has done. There are recommended links on the sites for affiliated content. When you go to one article, you see related courses, articles, and other events which they built. That technically isn’t working right now, but they’re working on the fix for that involving an installation of Apache Solr.

What is the team dynamic?

For the build out, Andy originally was the lead, and then Eric took over as the lead. We also had James [Frontend Developer] and Gabe [Backend Developer], and 1 or 2 other people that were designers. There were a couple of other people on the calls we had. Eric is our main point of contact now.

The maintenance has been mainly Monica [Project Manager] and James, but then Eric has stepped back in. It’s such a complicated site and because a lot of the post-launch maintenance is building out new features that didn’t get built out in the original launch, he’s has stepped back in as the lead on that. The team was their decision. They assembled the team that was necessary for both the short-term and long-term tasks.

How did you come to work with Aten Design Group?

We received a grant to do this work. Part of that grant required a 2-step discovery process in order to come up with the RFP. That discovery process was done by firms that the foundation recommended to us. We went through that process and created an RFP that, when I look back on it, it was far from perfect. It was more conceptual than detailed requirements.

We looked for a bunch of different firms to bid on the RFP and to take it. We actually asked Aten to do that, and they said that too much of the work was outside of their expertise. They said that while they were very interested in doing the Drupal development, that they didn’t have a lot of experience with Salesforce and they also didn’t have a lot of experience with Open edX. Which was the platform that we were going to use to house our courses on our learning management system.

We ended up, rather than going with an outside agency, hiring a project manager and doing the work ourselves, and then contracting out the individual pieces of it. That was when Aten came back into play with this particular project. We had a previous relationship with Aten which actually pre-dates me. They had done a lot of Drupal development for us over the years. Because they were already familiar with our existing Drupal systems and because they understood our company, they offered a very competitive bid for re-launching our news site on Drupal. That was originally the scope of the work that we were going to do with them.

The project, from the point that it went out to bid, until the point that it launched, was about a year long. Through that, we had a variety of vendors, and the vendors all had to communicate with each other. Aten ended up stepping up and taking more of a project manager role with some of that because of some of the flaws and the other vendors that we contracted with. They really ended up going above and beyond what they originally signed up for when they recognized that some of our other vendors were in over their heads. And because these systems were supposed to integrate, as Aten was trying to talk to those vendors about the integration, they raised some red flags with us in ways that were very delicate and appropriate. It allowed us to see where the project was about to go off of a cliff, and helped us step in and rescue some portions of the project that weren’t necessarily going to happen, or happen in a way that they could integrate with the rest of the project.

How much have you invested with them?

The overall project was close to $1M, but I don’t know how much of that went to Aten.

What is the status of this engagement?

We’ve had a long-standing relationship of between 5 to 10 years. This project started in July 2016, and they’re doing ongoing maintenance on the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product launched in August 2017, so we don’t have any metrics yet. This is such a complicated system, and we hope that eventually it will make workflows better internally. We still don’t have the Salesforce integrations built yet, and that’s what’s really going to change the workflows for a lot of people around here. Until we get that built, it’s actually, just because everybody is learning these systems, it’s actually harder at this point. Once the Salesforce integrations are installed, the promise is that it will be easier. It’s much easier for us to see when our customers go from one type of content to another type of content.

How did Aten Design Group perform from a project management standpoint?

That’s where I thought they were really strong. We asked them to be the project manager on the whole thing, and they declined but then ended up doing a lot of that work anyway because they’re very good at project management. There was always a weekly meeting, and then we also have a Slack channel that we share with them. It’s not unusual to have daily interactions with them.

What did you find most impressive about them?

The most impressive thing is how their project managers can describe complicated technical things to non-technical people so that they understand it and can make true decisions.

Are there any areas they could improve?

We’re still getting the maintenance contract up to speed. We had delayed a couple of features during the launch that we’re dealing with post-launch in the maintenance contract. The transition from development to maintenance has been just a little rocky. What’s great is they recognized it. I would have these confusing phone calls and then immediately I would get a call from Eric who’s stepping back in and saying, “Hey, they just reported to me about this, and here’s what we’re doing.” I think they’re on top of it.

Do you have any advice for potential clients?

They’re really put together, so you don’t have to go through a lot of stuff that you go through with other agencies. Every time you bring a vendor in, they want to do a discovery process, and when Aten does a discovery process, you actually learn something; it’s actually helpful. Whereas I’d say most of the time vendors and their discovery process is just a way to get more money out of you. I would say don’t assume that they will squeeze you the way other agencies will.

 

4.5
Overall Score As a project owner, I find them to be very reliable, very communicative, and able to understand our entire team. If there were any shortcomings, it had to do with the complexity of our team and our project and some of the personalities we have on our end.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I don’t think they ever missed a deadline.
  • 4.0 Cost
    Value / within estimates
    The hourly rates that they quote you seem very reasonable. They’re certainly not the cheapest out there, but they’re definitely not the most expensive, so it seems reasonable. For the most part, I would say when you get the invoice and you look at the inv
  • 5.0 Quality
    Service & deliverables
    There were very few surprises along the way, and that’s a good thing for a project of this magnitude. Any time you have a surprise, it’s not going to be a good thing.
  • 5.0 NPS
    Willing to refer
    I have already referred them.

Drupal 8 Web Redesign for Museum

"Our museum is an odd brand, and they understood who we were and what we needed."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. - July 2017
Project summary: 

Aten helped a museum improve their branding to increase visitor engagement. The agency provided discovery, built a Drupal website, set up an Eventbrite platform, and created exhibit promotions. 

The Reviewer
 
11- 50 Employees
 
Denver, Colorado
Director of Marketing & Communications, Museum
 
Verified
The Review
Feedback summary: 

Visitors loved the site, and the museum began to set new attendance records. Aten Design Group set themselves apart with their communicative management, deep marketing knowledge, and design skill. The agency was able to precisely and imaginatively convey the museum's distinctive brand.  

BACKGROUND

Introduce your business and what you do there.

We’re a non-collecting contemporary art museum. I’m the director of marketing and communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aten Design Group?

We needed a new website to help increase our visitation to the museum. We wanted to make sure the website fit the museum’s brand. Our old website was borderline unusable. We wanted something more functional with a better fit for the general aesthetic of the museum.

SOLUTION

What was the scope of their involvement?

We started with discovery work, stakeholder reviews, brand tone work, and a thorough review of our own documents for style and visual consistency.  We then did information architecture, design, and some key pages. Then we moved into the development phase where we were building out the technical architecture and some of the custom functions. We spent a lot of time getting everything to where we were satisfied. We launched the site and we now have Aten on retainer for continued support and special projects. They built the site on Drupal 8.

We moved our ticketing platform for special events to Eventbrite and we had it integrated so that we could pull the data from our ticketing pages into the website. We have 140 events a year so we wanted to ensure that it was easy for consumers to find and browse through our event offerings.

We also worked closely with Aten to develop our individual pages for our exhibitions to showcase the art that we were showing within the museum. We spent a lot of time making sure that was visually pleasing.

What is the team dynamic?

We had two different project managers during the project. We had a lead designer who did UX and information architect, we also had a number of developers. We had a primary developer, but they would bring in additional developers depending on what we were working on or to help us hit our deadlines.

Most of the communication went through our project manager, Sally, but we had a lot of direct communication with our main developer and designer. We worked very closely with that team.

How did you come to work with Aten Design Group?

We did a pseudo RFP process. We sent RFPs to four different web design services spanning a number of different verticals. Since they were local and had a focus on nonprofits, they appeared our search. We also found some companies that had a museum or arts background. We additionally found local developers with design teams. We chose Aten because we really liked their design process, thoroughness, and how they were going to arrive at the solution. A lot of other people could do really pretty wireframes and do the actual design work just as well, but Aten spent more time on the frontend asking questions and trying to figure out what problems we were trying to solve.

How much have you invested with them?

The main website part we spent $200,000. Our additional contract is three years of baseline services at $33,000 per year.

What is the status of this engagement?

We started working together in January 2017, and the site launched in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to track sales because we’re a museum. So far we’re on pace for our best year ever, but I can’t say that I attribute that all to the website. Our attendance has been incredible. General feedback on the site has been really strong.

How did Aten Design Group perform from a project management standpoint?

They performed really well. We had weekly check-ins. There were never any questions about where we sat in the project roadmap, budget, or anything. They communicated very early any deviations to those schedules. There were no surprises besides their staff turnover. We were in contact every day during most of the project. We used a combination of Basecamp and a Slack channel. We had responses within an hour on the Slack channel.

What did you find most impressive about them?

Their ability to collaborate with us and understand our brand. Our museum is an odd brand, and they understood who we were and what we needed. They were able to make a lot of design decisions without us having to tell them what we were looking for. Also, their overall responsiveness and ability to stay on deadline while delivering really great work was incredible.

Are there any areas they could improve?

They had a bit of team turnover with our project manager. It made the middle part of our project slower than it could have been. The new project manager took over and we quickly accelerated back to where we were. Otherwise, we were incredibly happy with them.

Do you have any advice for future clients?

We loved working with them. There’s no reason I wouldn’t recommend them to anyone looking for a new site.

5.0
Overall Score We greatly enjoyed working with their team. We’re very excited with the product that came out of it.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We had to push our deadlines slightly, but we were still within it. They were responsive and communicated with us early and often.
  • 5.0 Cost
    Value / within estimates
    The website we ended up with is exactly what we were looking for. It felt like we could see the work that went into it and we weren’t just paying for useless hours.
  • 5.0 Quality
    Service & deliverables
    They delivered a beautiful website that fit all of our business needs .They were on time and on budget.
  • 5.0 NPS
    Willing to refer
    We’ve already had people reach out to ask who did our site and we’ve sent their information.