Assistech PTY LTD

BACKGROUND

Please describe your company and position.

I am the Audit Specialist of Bennett & Clarke Pty Ltd

Describe what your company does in a single sentence.

We are a professional accounting firm dedicated to helping businesses manage their finances, tax compliance, and growth with expert advice and personalised service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Assistech PTY LTD to accomplish?

• IT Support
• CyberSecurity
• Backup

SOLUTION

How did you find Assistech PTY LTD?

Online Search

Why did you select Assistech PTY LTD over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Assistech PTY LTD were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assistech has been an essential partner in keeping our accounting firm running smoothly. They manage our IT needs, including network security, regular data backups, system maintenance, and software updates, ensuring everything stays secure and reliable.

Their quick response times and solid advice mean we don’t have to worry about downtime, lost data, or tech issues disrupting our work. They also assist with compliance requirements, secure remote access, and optimising our workflow with the right IT solutions.

They truly understand the needs of an accounting firm, and their support has been invaluable in helping us stay focused on our clients. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Assistech, we've seen real improvements in how smoothly our firm operates. Our systems are more reliable, with less downtime, and we no longer worry about security or data loss thanks to regular backups and stronger protections. When issues do come up, their quick response means we’re back to work without major disruptions. They’ve also helped ensure we meet compliance requirements, giving us peace of mind when handling sensitive client data. Overall, their support has made our day to day work easier and more efficient, allowing us to focus on serving our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Assistech has been reliable and easy to work with from day one. They deliver what they promise on time and are always quick to respond when we need support. Whether it’s setting up security measures, managing backups, or troubleshooting an issue, they handle everything efficiently without disrupting our work. If we have a problem, they’re on it straight away, and we never feel like we’re left waiting. Their approach is professional and proactive, making IT one less thing for us to worry about.

What was your primary form of communication with Assistech PTY LTD?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Assistech is their deep understanding of our business needs. They don’t just fix problems they take the time to understand our specific challenges and offer solutions that fit. Their quick response times and proactive approach to preventing issues before they arise are invaluable. They also make sure everything is tailored to what an accounting firm needs, from compliance to data security. It's rare to find an IT partner that feels so invested in your success.

Are there any areas for improvement or something Assistech PTY LTD could have done differently?

Overall, we’ve been very happy with Assistech’s service. One tiny thing that could be improved is the formatting of email updates—sometimes they’re a bit hard to read quickly. It’s a very minor detail, but a clearer layout would make things even easier to follow.