Can you share any information that demonstrates the impact that this project has had on your business?
Can you share any information that demonstrates the impact that this project has had on your business? It saves tons of hours but also ensures consistency (which means our staff doesn’t have to remember every detail of the process). We don’t depend on existing software to do everything for us, we have our own, which has been really nice and has added flexibility.
How was project management arranged and how effective was it?
Communication was great, we have great team calls where I outline what we’re trying to do and the team asks any questions that may arise later on. The only thing I could mention on the downside would be time estimates, which I’ll come back to below.
What did you find most impressive about this company?
Definitely the quality of the work. They are excellent at consistently providing high-quality work. They’re also really good at listening. They’ve provided assessment for other projects and how hard it would be to carry them out, which has been really helpful when it comes to deciding if it’s worth doing. I think they’re very good partners.
Are there any areas for improvement?
As I’ve mentioned, the only thing I can think of is their time estimates. They are usually low, though not by much. I understand that it is difficult to accurately estimate how many hours a project will take and don’t think much can be done about it. The only real friction we’ve had is that sometimes, although there has been no progress, we still get a bill.
But, I think that’s just part of trying to work out a problem. You may put in a lot of hours and see no results until you figure it out. I think just by keeping us informed on this, it would improve. And also, they have been times when they were actually very generous by not charging us until they’ve figured an issue out.