ASAP Computer Services

BACKGROUND

Please describe your company and your position there.

I’m the vice president of Turney Lighting and Electric, a family-owned lighting and electricity provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASAP Computer Services?

I hired ASAP Computer Services to be our IT partner.

What were your goals for this project?

I wanted a firm that could help me with various IT-related tasks and projects.

SOLUTION

How did you select this vendor?

I found them online.

Describe the project in detail.

ASAP Computer Services has completed many projects for me over the years.

What was the team composition?

I have an account manager who leads every project, and there’ve been a couple of small tasks that required a second team member.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

ASAP Computer Services has delivered on every project that I’ve assigned to them over the past eight years. I always feel safe using them, which is why I continue to reach out.

How effective was the workflow between your team and theirs?

The communication between our teams is seamless. They ask detailed questions about the services that we need and always follow through on their promises.

What did you find most impressive about this company?

It seems like Courtney (Managing Member, ASAP Computer Services) and his team can handle anything related to IT. I’ve grown to trust in their abilities, which gives me peace of mind. Also, the team is reasonable with timelines and knowledgeable about a variety of different technology products.

Are there any areas for improvement?

There are no areas of improvement I can think of. I’m very happy with their work.

BACKGROUND

Please describe your company and your position there.

I’m the vice president of operations at Burke and Company. We’re a manufacturing firm in San Antonio, Texas that specializes in sheet metal and powder coating.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ASAP Computer Services?

We hired ASAP Computer Services to establish an internal network for our new building. We also needed them to set up Wifi and install software on our computers.

What were your goals for this project?

We wanted to reach full operating capacity within a month.

SOLUTION

How did you select this vendor?

We’d been working with ASAP Computer Services for six years before we started this project. We didn’t consider any other companies.

Describe the project in detail.

ASAP Computer Services installed and launched our IT infrastructure. After placing the necessary hardware, the team connected our computers to new servers and confirmed that everything was working properly.

What was the team composition?

We had an account manager who supervised the entire project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have a reliable internal network at our new office.

How effective was the workflow between your team and theirs?

They were responsive and organized.

What did you find most impressive about this company?

I was impressed by their efficiency. ASAP Computer Services completed the project in three days.

Are there any areas for improvement?

I can't think of anything that they could do better.