In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?
I know that we have had fewer people complain about navigating our site. Just anecdotally, donors that call tell us they really like the way we look now online. It’s cleaner to navigate and the donation process is a lot easier for people to understand than it was prior to the redesign. The donors seem to like it for the most part.
Can you assess their performance in general?
You work so often with vendors that come in and don’t do their job. They just tell you all the things that are wrong that they should fix. But, Artsy Geek, they came in, they listened to what we wanted, and they gave us exactly what we’re looking for. It my experience, it can be very rare with consultants and outside vendors.
What we were looking for from them was the ability to take our vision and translate it onto the Web, and they did that. They were really terrific to work with every step of the way. Running things by us, meeting deadlines, offering suggestions where it was a fit with something we had already expressed an interest in doing was great. What we really enjoyed about working with them most was that it felt like a partnership, not just a transactional relationship.
In retrospect, was WordPress the right platform your organization?
Yes, I think it is.
When working with Artsy Geek, is there anything you’d consider unique or special about their approach or development methodology that distinguishes them from other vendors you’ve used?
The personal touch is special. They really listen. It felt that they really made an effort to understand us and the work that we do. It seemed like that carried through in the RFP [request for proposal] process, other websites that they shared with us. It seemed very similar. The organization’s look and feel seemed to come through in the work that they did a lot. It was really great to work with them because they got to know our organization and our mission. That really helped in translating to the Web and how we present ourselves to the public.
In retrospect, are there areas that you think they could improve on or that you would do differently?
No. They were great. The only thing they could improve upon is cloning themselves, so there could be more of them working. I’m hesitant to talk and give a glowing reference because I don’t want them not to have time for us. They were really responsive. It was really nice to have a Jennifer [Heller], who runs Artsy Geek, her design, knowledge and expertise. Lindsay Gatz is their artistic director. She’s also fantastic. The way they work together is really terrific. We were really happy with the artwork they created for us. For the website, they did different kinds of graphics and other imagery that we were really happy with and that we were able to use offline as well, in reports and other places. That was a nice value add.