In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of the work they’ve delivered?
Before we built the site that was directed toward outside marketing, we were getting site visits probably in the double digits. Now, we get several hundred visitors a day. That doesn’t sound like a lot for some industries, but we’re a very specific-niche industry, B2B [business to business]. Having 200 people coming to our site is probably the equivalent of 5,000 to 10,000 people coming to a commercial retail or a consumer site. We’ve been very impressed with the growth we’ve seen thus far.
When working with ArtDriver, is there anything you’d consider unique or special about their approach or development method that distinguishes them from other vendors?
I think we were always aware of the fact that they are kind of a virtual office. They have a leadership presence here, but their development teams are somewhere offshore, doing the programming in isolated sprints. That setup, because they’re really less of a brick-and-mortar type of operation, they’re so fast, and they’re able to do things so efficiently. That’s one of the core reasons why we use them. They’re leadership is very reasonable and very capable, and the offshore development teams are really top-notch.
In retrospect, are there areas you think they could improve on as a service provider?
No. I don’t think so. The time zone difference was difficult to get accustomed to in the beginning, but now our workflow is fine. They’ve always been on time with our deliverables, and their project managers are in constant contact with us. We’re always very well informed as to what is going on with our project, what the status is, where in the pipeline we are, and what the estimated times to completion are.