We create remarkable brand experiences.

Art & Science is multi-award winning digital agency unlike any other. We combine the creative inspiration of the artist with the analytic rigour of the scientist to produce campaigns, products and even new companies.

We’re smart, agile, and we generally kick a lot of ass.

Our wide-ranging set of in-house skills follows a strict process designed to ensure top-notch creative and technical execution. Depending on the needs of each project, we enagage in different portions of our overall process.

Our services include:

  • Discovery & Ideation
  • Digital Strategy
  • Business & Technical Requirements Planning
  • Brand Design
  • UX Design
  • UI Design
  • Front-end Programming
  • Back-end Programming
  • Social Integration
  • Search Engine Optimization (SEO)
  • Pay-per-click Marketing (PPC)
  • Social Media Marketing
  • Media Buying
  • Content Marketing
  • Analytics & Data Mining
  • Experiential Marketing
 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2010
Show all +
Toronto, Canada
headquarters

Portfolio

Key clients: 

Art & Science has had the pleasure of working with a wide variety of clients

  • Hermes
  • Chapman's Ice Cream 
  • Toronto International Film Festival (TIFF)
  • Samsonite
  • Precision Nutrition
  • Intel
  • Starbucks
  • Norr
  • VetStrategy
  • The National Film Board of Canada
  • The Walrus
  • Gay Mens’ Sexual Health Alliance

Driving Sales for Samsonite

For over 100 years, Samsonite has been a leader and innovator in creating unique solutions for the sophisticated traveller. A&S is responsible for driving online sales for Samsonite products on Samsonite Canada’s website.

 

We helped generate a 45% increase in online revenue, 43% increase in transactions over the Black Friday/Cyber Monday weekend. Traffic to  the website had grown by 27%, with

a 29% increase in sessions with a transaction.

ecobee: So Smart

A MASSIVE SCOPE

A truly mass-market campaign, we produced well over 280 assets for the Black Friday campaign—from HTML5 banners and Facebook carousels, to LinkedIn videos, Instagram stories and more. We even took over part of the ecobee homepage.

Thrilled with the creative, our client asked us to extend the campaign, and create additional animated contraptions for Cyber Monday and the Holiday

season.

In the end, we produced four different narratives, all designed for multiple platforms, and delivered 422 unique ads assets in just under five weeks!

We were also thrilled to acheive ecobee's best Black Friday sales to date!

Conversion Optimization on Shopify

Art & Science partnered with Ellie Mae (our favourite Canadian Fashion House) to help enhance and maintain their Shopify eCommerce store. Re-imagining the Homepage & mobile experience we were able to improve conversions across a number of metrics. 

Global Ticket Sales for Nitro Circus

We've partnered with Nitro Circus to delier a global digital marketing strategy across Instagram, Facebook & Google Ads. 

Creating dynamic content around their EPIC shows, we've managed to smash their ticket sales targets in the first 6 weeks of the campaign! 

Hermès Canada - PPC Success

When Hermès Canada approached Art & Science to update and modernize their online advertising strategy, we performed a complete audit and overhaul resulting in remarkable improvements in their return on investment.

In the process, we revealed multiple missed opportunities and under-leveraged traffic sources. For example, we noticed a significant number of non-English speaking shoppers visiting the site, so we

translated our ads to better serve these growing markets. We also layered in a remarketing campaign to drive qualified shoppers back to the site to finish their transaction process.

In the first two months of our relationship with Hermès, we boosted their return on investment for pay-per-click ads by a whopping 884%  in the first month, and 1,389% the next. This translated to a 67% increase in online revenues.

The Sex You Want - A Public Health Initiative

Gay men in Ontario have been subjected to a barrage of public health messages for decades, which has led lots of guys to tune out. On top of this, the messages are often presented the same way: photography of shirtless, beefy, cis-gendered guys.

So how do you create a gay men’s health campaign that will get noticed, challenge complacency, make sex ed fun, and allow for a truly diverse set of guys? We drew

it!

An initiative of the Gay Mens’ Sexual Health Alliance, and funded by the Ontario AIDS Bureau, The Sex You Want delivers modern sexual health information in a fun, sex-positive and inclusive platform. The website at the centre of the campaign is packed full of sexy “real story” comics, cool infographics, and educationally-erotic, animated videos!

The Sex You Want has garnered a Platinum Hermes Creative Award in the Non-Profit category (platinum is the highest honour); and rave reviews from the community continue to pour in, like this recent glowing review from HIV/AIDS resource The Body.

THE SPACE WE HOLD

The result of our collaboration with the National Film Board of Canada and independent producer Cult Leader, The Space We Hold shares the stories of “the Grandmothers”—women who were forced into sexual slavery by the Japanese army during World War II. The interactive documentary premiered at the 2017 Sheffield Documentary Festival

in the UK.

Built from the ground up using WebGL, the documentary intermixes full-screen video, scrolling content, user input and data visualization to share the Grandmothers’ tragic stories and reflect back to us our collective reaction.

Magic Mirrors - An Interactive Lab Project

Born out of a desire to create digital art, our "Magic Mirrors" execution has been spun off into a trade show product and interactive mall hoarding system. 

Nifty Fish - Phone to Screen Interactive Technology

Spawned in the Art & Science Studio Lab, Nifty Fish is a 60″ digital aquarium that allows anyone with a smartphone to design a unique fish, and “fling” it from their phone into the tank.

With 12 options each for each part, there are almost 800 species of Nifty Fish to create and discover.

The different body parts come from drawings made by the Art &

Science staff: from project managers to developers, everyone was invited to sketch and colour a few fish on a template that indicated the general size and placement of body parts. Then we scanned in the sketches and recreated the drawings in software, re-interpreting everyone’s artwork in a consistent, comic book style. 

A&S Rules for Creative Problem Solving

An internal digital signage project for our agency. We created a list of rules for creative problem solving which guide our thinking and approach to client work.

Bramalea City Centre's "Black Friday Mystery Box"

On Black Friday, 2016, nearly 1,500 shoppers tried their luck at the BCC Black Friday Mystery Box in a campaign that’s garnered two prestigious marketing awards. 

Installed a few days before Black Friday, the Mystery Box was designed to entice shoppers to visit Bramalea City Centre on Black Friday by giving them a reason to be on-site in person, rather than doing their shopping elsewhere (or

online).

In addition, the “spectacle” of the Box—its size,  its lid that opens auto-magically, the fog that pours out—was designed to help position BCC as a destination for cool, delightful and memorable shopper experiences.

Using a clever combination of real-time 3D animation and four live webcams, the box appears to be transparent, and to house an oversized BCC gift card floating around on a magic cloud of smoke. The experience of entering a code on the nearby iPad caused the box to react with both sound and visuals, building tension in a carefully crafted experience designed to attract shoppers who might be passing by, kept the crowd in suspense and made the experience of entering a code very exciting!

By all accounts, the box was a big success.  There was no gap in the constant line-up and 1,439 people played the game, averaging 120 players per hour — a 275% increase in participation over BCC’s previous Black Friday contest activation. As a bonus, nearly 1,500 consumers filled out the back of their contest entry card, leading to a huge boost in our client’s CRM data.

Fellini: Spectacular Obsessions

This video details the innovative approach taken by Art & Science to promote the "Fellini: Spectacular Obsessions" exhibition at TIFF Bell Lightbox in Toronto.

We developed a photo-sharing experience that blurred the boundaries between social media and the real world, allowing anyone to share their obsessions and see it on screens

and projectors at the TIFF Bell Lightbox.

Revisiting Grace - An Socially Enabled Video Booth

Created to record visitors' impressions of the Grace Kelly exhibition at TIFF Bell Lightbox, our Revisiting Grace video booth captured over 1,000 videos in just four weeks.

Here's a behind the scenes look at the fabrication, design and installation. 

LandMarks2017/ Repères2017 - A Canada 150 Signature Project

A Canada 150 Signature Project, LandMarks2017/ Repères2017  consists of a series of contemporary art projects located in and around Canada’s National Parks and Historic Sites.

Our “interactive exhibition” feature provides the most immersive way to explore the online galleries: select a destination from the stars, then travel through a real-time,

generative 3D Canadian landscape—while hearing the personal, oral histories of everyday Canadians. On arrival, you’ll engage with an artist’s work on their own terms, in exhibition spaces that we carefully assembled in close collaboration with the artists and curators.

100 art projects, 12 contemporary artists, 16 universities, 20 national parks and historic sites… all in one of the most ambitious and immersive online experience we’ve ever created.

Starbucks #150PlusWishes

To celebrate Canada’s 150th birthday, Starbucks Canada ran a nationwide social media campaign focussed on our country’s future.

The campaign asked the public to write their wish for Canada’s future on a Starbucks cup, snap a photo, and share it on Instagram or Twitter. Then, for every wish shared, Starbucks donated $1 to a local youth charity.

The online campaign culminated in real-world events in five

major cities across Canada. At each event, a local artist collaborated with youth to create an original artwork inspired by the wishes.

To support this amazing campaign, we provided Starbucks with everything from branding and website development to social media management and on-site digital experiential activation.

#ShareJoy - Creating “Unexpected Happiness” for Starbucks at Christmas

For the 2013 holiday season, Starbucks Canada challenged us to “share joy” with their fans and followers.

Strategically, we concluded that joy was “unexpected happiness”, and that Starbucks Canada would actively demonstrate the message a number of different ways. Our seven-week social media campaign blended animations, videos and gifts of coffee.

In the end, the #sharejoy hashtag was used 63,000 times in

social media—including 9,000 Instagram images—and we increased @starbuckscanada’s follower count by 6%. We even helped @starbuckscanada hit 100,000 Twitter followers three months ahead of projections.

"Septembering" - A Creative Approach to Fundraising

Art & Science created an innovative fundraising model for Camp Trillium that turns the typical "sponsor me" model inside out.

Septembering.ca allows for the exponential growth of donations through the simple act of paying it forward.

Reviews

Sort by

Web Dev for Healthcare Education Non-profit

“I can only sing their praises at this point.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2019 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. designed and developed a website for a healthcare nonprofit. While providing SEO services and advising on content, they improved the site’s functionality.

The Reviewer
 
11-50 Employees
 
Ottawa, Canda
Robyn Levy
Manager of Marketing and Communications, Pallium Canada
 
Verified
The Review
Feedback summary: 

Feedback on the site has been positive, and more people are engaging with the site. Art & Science Digital Experience Design Inc. was very organized, which helped move this complicated project forward. They prioritized their partners by maintaining communication, resulting in a positive engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the marketing and communications manager with Pallium Canada. We’re a nonprofit organization focused on building a healthcare professional community to help improve the quality and accessibility of palliative care in Canada. We provide continuing education to healthcare professionals through a training program.

We also focus on community impact and recognize that the healthcare professional community is only part of the picture. We also work with communities across the country to provide support for people who are facing serious illness and their families.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We’re in the process of transitioning from a foundation to a social enterprise, and we know that the next two years will be critical in ensuring our long-term growth and stability.

We recognized that our website provided an opportunity to generate more leads, sales, and ultimately more revenue. So, we brought on Art & Science Digital Experience Design Inc. to completely overhaul our website. Our last site provided a lot of information about our organization, but now it needs to reflect how our company has evolved and focus more on growing revenue.

SOLUTION

What was the scope of their involvement?

They redesigned the website to better meet the needs of our target audience and improve our conversion rate. Art & Science Digital Experience Design Inc. made the site more navigable and intuitive while revamping the site’s appearance and UX. Additionally, they enhanced functionality by improving the site’s loading speed.

They did a lot of work on both our front- and backend. They continued to use the same CMS system we already had—WordPress because it was easy for me to publish content on my own. They also integrated our learning management system (LMS), Moodle, and our CRM, Salesforce. We also sell several Clinical Resource Tools on our website, so they integrated Shopify.

Finally, they helped improve our SEO by helping us write copy. For example, our website used terminology that everyone in our company was familiar with, but no one else really used. So, we needed to alter our keywords. Now, whenever people search for anything related to palliative care, we come up.

What is the team composition?

There were 3-4 people that I contacted regularly, including their CTO, an account rep, an account manager, and an account executive.

How did you come to work with Art & Science Digital Experience Design Inc.?

Our CEO collaborated with them while he was working with another organization. He had such a wonderful experience with them, that we reached out to them and gave them a brief pitch for the project. They also seemed really interested in diving into our unique challenges and solving them for us.

How much have you invested with them?

We’ve spent about $72,000.

What is the status of this engagement?

We started our project in January 2019 and launched the website in July. However, the project is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Certain forms on our website are just blowing up, meaning we’ve seen a significant increase in the number of people submitting information to us. Although we haven’t checked Google Analytics, the results have been fantastic. Our stakeholders and our team have also commented on how easy the new site is to navigate.

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They created a work-back schedule with milestones and deliverables. This made it very easy to communicate when a challenge came up that could possibly delay the project. Natalia (Jr. Digital Product Manager, Art & Science Digital Experience Design Inc.) was incredibly on top of things and timelines were kept.

They also managed our process while we wrote new content. We needed to completely revamp our site, and introduce new keywords in both French and English, so it was a significant amount of work. We handled logistics using Google Docs. We tracked everything using Google Sheets, and then used folders to organize what else needed to be accomplished before we could post content on the website.

During our user acceptance testing (UAT) process, we also used Trello to track priorities. While they owned the board, my team was able to add new tasks as we uncovered issues.

What did you find most impressive about them?

They were always ahead of the curve and on top of everything. We threw a lot at them, but they responded with some great solutions. They communicated constantly with us, which made us feel like we were their priority. I can only sing their praises at this point.

Are there any areas they could improve?

We faced a few challenges that we hadn’t anticipated. However, I don’t think they dropped the ball on anything. In fact, they resolved those issues as quickly as possible.

Do you have any advice for potential customers?

Keep everything moving on your end and provide timely feedback.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Ice Cream Company

"Their creative team did a fantastic job with the design."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - June 2019
Project summary: 

Art & Science Digital Experience Design Inc. delivered a website and SEO services for an ice cream company. Their team incorporated features such as a store locator and automated email integration.

The Reviewer
 
501-1,000 Employees
 
Markdale, Canada
Lesya Chapman
PR and Communications, Chapman's Ice Cream
 
Verified
The Review
Feedback summary: 

Feedback on the website has been overwhelmingly positive. Customers love the site's modern aesthetic and ease of use. The Art & Science Digital Experience Design Inc. team was both skilled and patient, guiding the process and resolving all problems efficiently from start to finish.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was assigned as a Project Manager for the Chapman's new website. I’ve conducted a vigorous vendor selection process and multiple interviews before choosing Art & Science as a vendor for this project. I worked closely with A&S team to complete all required tasks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

Our goal was to design a mobile-first, modern and easy-to-navigate website with an accurate Store Locator and integrated MailChimp for various campaigns.

What were your goals for this project?

Main objectives included brand consistency, creative and captivating design, SEO optimization, mobile-first design and an accurate Store Locator.

SOLUTION

How did you select this vendor?

Art & Science offered strong creative, development and SEO teams that have all contributed to a successful outcome of the project. A very skilled project manager on A&S team was a key to bringing the entire project together and recognizing the best solution to our pain points.

Describe the project and the services they provided in detail.

Initial diagnostics of the existing website and our ongoing needs. Assistance in developing Product Database and Store Locator Database with information required for the website. Creative web design to accommodate existing Brand parameters, while adding modern and unique web experience. Development of the website based on our SOW. Assistance with content upload and guidance on using WP-admin tools.

What was the team composition?

Our Chapman's team included IT and Marketing. A&S team included the project manager, designer, web developer, tech support, as well as input from the SEO team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

http://chapmans.ca This is the final product. The most feedback from consumers was very positive. Common feedback included terms like "impressive", "easy to navigate", "trendy", "captivating."

How was project management arranged and how effective was it?

A&S project manager was always available for questions and discussions. She effectively acquired answers and solutions to our concerns, as well as mobilized her team to resolve any issues. Trello software was very helpful during the content uploading phase, as we could submit tickets / questions as we went through the website and keep track of them.

What did you find most impressive about this company?

A&S capability to patiently guide us through the process and resolve all problems in a timely and efficient manner was the most impressive. Their creative team did a fantastic job with the design.

Are there any areas for improvement?

We could have used more training on WP-admin at the beginning of the "Content Upload" phase. Some of the WP-admin functions were confusing. However, with A&S help, we've learnt it as we went through it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Overall well priced for the great quality of services they offer
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing for Digital Content Producer

"We were updated each step of the way, and stakeholders could make changes as necessary."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - June 2019
Project summary: 

Art & Science Digital Experience Design Inc. ideated, produced, and monitored a digital marketing campaign for a TV series. Services included the implementation of a media buy.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
Carrie Hayden
Manager, Social Media & Digital Strategy, Shaftesbury
 
Verified
The Review
Feedback summary: 

Within a short deadline, the vendor accomplished a campaign that resonated positively with viewers. Facebook engagement increased significantly, and the show trended on Netflix in multiple countries. A flexible team, they expertly navigated obstacles using creative methods.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the manager of social media and digital strategy for Shaftesbury. We are an award-winning creator and producer of original content for television, film, and digital media.

Shaftesbury's branded division produces original entertainment projects for brands while our technology division works with leading healthcare institutions and researchers to explore and develop clinical applications for immersive media experiences (e.g. AR and VR). 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

Shaftesbury hired Art & Science Digital Experience Design Inc. to create a thumb-stopping digital marketing campaign for the third season of our Netfli series. This would include campaign ideation, asset creation, and execution by way of a multi-platform media buy.

What were your goals for this project?

When approaching the launch of the third season, Shaftesbury was looking to make a splash. Our aim was to entice and excite existing fans of the show as well as reach out to new fans of horror, gore, and genre content to increase awareness.

SOLUTION

How did you select this vendor?

My team searched online for ad agencies in the Toronto area. We ended up interviewing two companies and asked them to provide a high-level concept document to get an idea of their thinking. 

We selected Art & Science because the proposal they came back with was truly inspired, but also kept our budget firmly in mind. They also provided examples of what they could create further if incremental dollars became available, and we appreciated that they took the time to think outside the box and dream big when promoting our show.

Describe the scope of their work in detail.

After we selected Art & Science, their team went into the ideation phase, which was presented to our team and the producers of the show. Once we all agreed on the direction of the campaign and the creative assets that were to accompany the media buy, the team started turning the proposal into a reality.

Finally, the campaign went live. The team worked over a long weekend to ensure the media buy was optimized and running smoothly. After the media buy ran its course, Art & Science Digital Experience Design Inc. presented our team with a wrap-up document that clearly outlined the campaign’s success.

What was the team composition?

We worked with principals of the firm during the pitch and ideation phase, and then we worked with a project manager and their digital marketing manager to complete the project. All members of the team were highly collaborative, open to pivoting when necessary, and very pleasant to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When the campaign went live, we saw a significant positive reaction from fans. The Art & Science team was even able to pinpoint a new segment of fans to reach out to in the future. We saw our show trend on Netflix in over five countries and experienced a 173% increase in engagement on Facebook alone.

How effective was the workflow between your team and theirs?

The project manager ensured that both teams had the most up to date information, shared assets, managed approvals, and maintained an open line of communication. We had weekly status calls, which our team found very helpful. We were updated each step of the way, and stakeholders could make changes as necessary. We thoroughly enjoyed the ease at which this campaign came together despite a shorter than normal turnaround time.

What did you find most impressive about this company?

We were impressed by their ability to pivot when faced with significant design and thematic challenges. The Art & Science team takes an innovative approach to content creation that truly speaks to the intended audience. They were willing to tackle a large project on a shorter-than-normal timeline.

Are there any areas for improvement?

A VR filter was an experimental aspect of our campaign. Unfortunately, due to circumstances beyond our control, the filter uploaded quickly to Facebook before it was approved for Instagram. We learned together that Instagram needs a much longer runway when it comes to approvals. In the future, I believe both parties will be more aware of this fact.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Updated Website for Airport Furniture Company

"The site has only been live for three weeks but we've seen big improvements in a short amount of time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - May 2019
Project summary: 

Art & Science Digital Experience Design Inc. provided web dev and design for a furniture company. They improved UX and added a new feature that displays only available products based on geographic location.

The Reviewer
 
51 - 200 Employees
 
Mississauga, Canada
Emily O'Gorman
Marketing Coordinator, Arconas
 
Verified
The Review
Feedback summary: 

The number of quote requests and the bounce rate have improved dramatically since the engagement began. Efficiency and organization were hallmarks of their work. Art & Science Digital Experience Design's ability to understand business goals and client needs made them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the marketing coordinator for Arconas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.? 

We needed to update our website. It was 5–6 years old and quite outdated, so it wasn't working for us anymore. There were a couple of specific things we needed to address, such as create a design around our new branding and keeping our SEO intact. Ultimately, we wanted to increase conversions and the number of quote requests. We also wanted to reduce our bounce rate.

SOLUTION

What was the scope of their involvement? 

Art & Science Digital Experience Design Inc. provides both website design and backend development. They started with a process to understand us, our priorities, and our struggles. They also sought to understand our industry and our clients. Then they built the new WordPress UX around what they learned. They developed a unique feature so that users viewing our website from different countries would only be shown products that are relevant to them. We have some products that not everyone can purchase due to distribution rights. The geolocation sorting function will get rid of that confusion of users coming to our site and requesting products they can't actually get. 

They do a lot of work to make sure that we didn't lose any of our SEO or backlinks when they made the switch to the new website. They also worked to identify the best keywords to use on our website to make us more relevant to our target audiences.

What is the team composition?

I met at least five people in our initial meetings. I work directly with a project manager. I don’t know exactly how many people she has working behind her on our projects.

How did you come to work with Art & Science Digital Experience Design Inc.? 

I can’t remember exactly how we found out about them. I think it was a recommendation. We interviewed and reviewed proposals from at least five companies. Ultimately we felt that Art & Science Digital Experience Design Inc. had both the design and technical expertise that we needed. 

How much have you invested with them?

We’ve spent between $50,000–$100,000 CAD (approximately $38,000–$75,000 USD).

What is the status of this engagement?

Work started in September 2018 and the website launched in May 2019. We're about to enter into an ongoing maintenance agreement with them for the rest of the year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Art & Science Digital Experience Design Inc. did a great job. The geolocation component of the new website works well. If a user is from Asia, the products that aren’t available in their region do not appear when they view the site. The site has only been live for three weeks but we've seen big improvements in a short amount of time. We've seen a 30% increase in requests for quotes compared to what we used to get. Our bounce rate previously was around 40% and now it's just below 16%, which is fantastic. Visitors are staying on the site longer and viewing more pages as well. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint? 

Their team is great. Everything is super organized. They facilitated all of the transfer of data and gathering content and information through Google Docs. They set up a bunch of Google Docs for me with specific titles and headers. All I had to do was go in and fill them in and then they did a data dump/transfer over to the new website. For content of the site such as image sizes, they gave me a complete breakdown in Google Sheets so that I could see exactly what I needed to do. It was so helpful to have all of that information in one spot.

Art & Science Digital Experience Design Inc. used Trello to manage the QA of the new site. We used it for all of our correspondence while looking at the devsite. I could address any issues that I found, and then they would respond in a timely manner. We could see exactly what tasks were ongoing or approved. Our project manager was really easy to work with. I liked having one person as my point of contact and having her facilitate the work with the rest of their team.

What did you find most impressive about them?

Art & Science Digital Experience Design Inc. took time to understand us as a client, and understand who our clients are. From the beginning of the process, it was clear that they’d done a significant amount of research into our brand. The work they did to delve into our needs is reflected in the features of the new website. 

Are there any areas they could improve? 

No, nothing negative. While it was overwhelming how much content we had to provide, they were supportive about managing the workload. They appreciated how much work we put in, and they were always available with suggestions on how to minimize our stress. 

Do you have any advice for potential customers? 

Do your own due diligence in terms of understanding your brand and goals. Art & Science Digital Experience Design Inc. really hones in on those aspects. The better grasp you have on your corporate identity, the better the project will be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Experiential Marketing for Nutrition Education Company

"Art & Science Digital Experience Design’s work has been incredibly impactful for our business."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. - Oct. 2018
Project summary: 

Art & Science Digital Experience Design Inc. was hired for experiential marketing services. The team crafted an immersive experience for booths at fitness conferences and tradeshows.  

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Jason Crowe
Head of Partnerships & Business Development, Precision Nutrition
 
Verified
The Review
Feedback summary: 

Art & Science Digital Experience Design’s immersive experience has led to significant leads and business. Their creative team is talented in various areas. Their responsiveness and proactiveness supplemented their professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for Precision Nutrition, a nutrition coaching certification platform and education company. We coach users as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We started attending fitness conferences. Instead of having a traditional booth set-up where people grab a flyer and leave, we wanted something closely aligned to how our company operates. We spoke to Spencer (President, Art & Science Digital Experience Design Inc.) about having an immersive experience for potential customers that would give them a taste of what we do

SOLUTION

What was the scope of their involvement?

We gave them pretty broad requirements. I wanted to leverage their creative skills and experience doing immersive work. When we met with them, we explained that we wanted to be different than everybody else and create a live digital experience with people. It needed to be surprising, unexpected, and memorable for people. I also wanted patrons to walk away with a tangible piece of content that they could use, even if they never followed-up with us. Lastly, we wanted to take an offline experience and make it online.

Spencer and his team delivered a nutrition coaching challenge. It’s a quiz-like game that uses tablets located in our booth. A larger screen details information about our platform, and then periodically showcases a scoreboard with users who’ve played.

What is the team composition?

There were about five to six people working on their end. I mainly interacted with the project lead.

How did you come to work with Art & Science Digital Experience Design Inc.?

Prior to joining, the relationship with Art & Science Digital Experience Design Inc. was already established. We used them for other projects. When I went to their office, I saw some of their immersive marketing work. I was impressed and decided to get their thoughts.

How much have you invested with them?

We’ve spent around $90,000.

What is the status of this engagement?

We worked with Art & Science Digital Experience Design Inc. from August 2018 to October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s difficult to get people to stop and engage with booths at tradeshows. Seeing people playing the game made others stop at our booth. We’ve gone from collecting a few leads at conferences to gaining 250 solid leads at our last one. Each of those played the game, received a piece of content, and followed up with us. Art & Science Digital Experience Design’s work has been incredibly impactful for our business.

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

We’re a small company without our own project management department. Their team was incredibly organized with a project plan in place. They used a Gantt chart, and we communicated through a special channel in Slack. It was comforting to receive consistent updates. We spoke on the phone once a week to discuss progress reports. They needed our input on decisions to push the project forward.

What did you find most impressive about them?

Art & Science Digital Experience Design Inc. is full of diverse talent. With other agencies I’ve worked with, there’s been a chunk of employees that excel in a particular area, and then have to look outside the company for other skills and capabilities. Art & Science Digital Experience Design Inc. has various skillsets in-house. Having everything in one spot helps with cost, work quality, and speed. If I had a question about development, I could speak to a developer right away. I appreciated this tremendously.

Are there any areas they could improve?

Honestly, no. I was impressed with how everything in the project turned out.

Do you have any advice for potential customers?

Their creative skills are solid. I recommend giving them rough boundaries at the beginning. Their team created something completely different than what I was expecting. I’m happy we gave them few directions. Art & Science Digital Experience Design Inc. crafted a concept that yielded significantly more than what my original idea would’ve.

4.5
Overall Score Art & Science Digital Experience Design is amazing.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It was on point.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    The quality of service and deliverables, both in initial delivery and follow-up, were great.
  • 5.0 NPS
    Willing to refer

Interactive Message Design for Law Firm

"Their creativity and technical strength set them apart"

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Dec. 2018
Project summary: 

Art & Science Digital created an interactive animated video and made some updates to a website. They collaborated on brainstorming and provided storyboarding in the process.

The Reviewer
 
1001- 5000 Employees
 
Canada
Director of Marketing & Communications, Law Firm
 
Verified
The Review
Feedback summary: 

Art & Science Digital delivered a high-quality, well-received video on time and within budget. In addition to exceeding expectations in terms of deliverables, their team was fun to work with overall and very proactive about listening to client needs and resolving any issues. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of marketing and communications at a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We reached out to Art & Science Digital to redesign some elements of our website and to create an interactive holiday message. 

SOLUTION

What was the scope of their involvement?

Art & Science Digital made some updates to our website, including fixes to our site map. They also created our annual holiday message that's emailed to all of our clients, which included a link that directed visitors to an animated video on our website just under one minute in length. Following a kickoff session with our team, they developed storyboards using mostly provided text before producing the video. The clip included features that allow viewers to control the speed of movement and the ability to look around within the scene. 

What is the team composition? 

We worked with about four people, but mostly with Stephanie (Director of Business Development, Art & Science Digital Experience Design Inc.) and Kirk (Chief Creative Officer, Art & Science Digital Experience Design Inc.), who really took the time to understand our needs. 

How did you come to work with Art & Science Digital Experience Design Inc.?

I knew of their company for almost a decade, so when we needed to create something more unique and engaging compared to other law firms, I thought they'd be a good fit to pull it off within our budget. 

How much have you invested with them?

We invested within the range of $25,000–$50,000.

What is the status of this engagement?

We worked with them on the project from September–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In our industry, no news is good news; we've received zero complaints from our lawyers, which is a huge win for us internally. Usually each year we always have some complaints, but Art & Science Digital's video received nothing but positive feedback. They helped us achieve something different and interactive with our messaging that conveyed the warmer side of our brand. The entire process was very organic and seamless as well, so everyone involved enjoyed the process. We also won an award and have received a lot of accolades for digital marketing thanks to their efforts. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They were very communicative and responsive throughout the engagement. We only experienced one hiccup during the project that they quickly resolved. 

What did you find most impressive about them?

Their creativity and technical strength set them apart.

Are there any areas they could improve?

No, they were able to pull off a big undertaking and quickly corrected any issues that came up.

Do you have any advice for potential customers?

Since they're a smaller, more specialized firm, I would recommend leveraging them for their creative expertise rather than have any expectations outside of their wheelhouse.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We had a slow start, but they came through in the end and exceeded our expectations.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Paid Marketing for Action Sports Touring Company

"They have a great demeanor. They're good at what they do without overselling or over-hyping."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. leads paid marketing services for an action sport touring company, handling all aspects of online ticket sales.

The Reviewer
 
51-200 Employees
 
San Clemente, California
Michael Cowan
Chief Digital Officer, Nitro Circus
 
Verified
The Review
Feedback summary: 

The number of tickets sold and the amount of money made has increased markedly since Art & Science Digital Experience Design was first engaged. An understanding of digital marketing helps them meet deadlines and respond quickly to any challenge. Their can-do attitude makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the chief digital officer of Nitro Circus. We're a global action sport touring and media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.? 

We tour around the world every year. We have a huge touring and ticket sales business. Our previous digital agency was not doing the best job, so we wanted to find a new partner to take over the digital side of selling tickets.

SOLUTION

What was the scope of their involvement?

Art & Science Digital Experience Design Inc. first took on our North American tour of various cities. They put together a paid marketing plan to sell tickets. We gave them a fixed budget, and they came up with a holistic plan. It includes an overview of how to attack the problem, as well as how to best message our fans using specific techniques and platforms. They’re also working with the ticket companies to build tracking and reporting analytics so that we can make better decisions with our money. They put that all together quickly, and it’s up and running. 

Because of the initial success, we asked them to take over our New Zealand tour as well. It was already up and running, but they immediately said yes. Now they're our default agency to help sell tickets for every event we have. 

Since they have a background in web design, we’ve also asked them to work on a few websites. They’re starting with our competition series called The Nitro World Games. The website needs to show up-to-date results, scores, and athlete bios. They're going to start there and then probably work on additional sites in the future.

What is the team composition?

We work primarily with an account lead, a project manager, a couple of paid media strategists, and we're starting to involve their website team as well. 

How did you come to work with Art & Science Digital Experience Design Inc.?

I'm originally from Toronto and was introduced to them by my Canadian connections. They flew over to England and pitched me and my CEO. They won the business from there. 

How much have you invested with them?

We've spent about $50,000 and have another $50,000 due. By the end of the year, it'll be about $150,000–$200,000 in fees on top of the paid marketing budget they manage.

What is the status of this engagement? 

We just started working together in January 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've seen a massive uptick in ticket sales within a couple of weeks thanks to Art & Science Digital Experience Design Inc. We did a similar North American tour last year at about the same time. Everything's trackable, so it's easy to make an apples-to-apples comparison. We're 300% higher than we were this time last year in terms of ticket sales, and we attribute most of that to their new ticket strategy. Even though they came into the New Zealand tour after it began, the ROI is huge. Our internal tracking shows that they spent $70,000 and made $400,000 back.  

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint? 

Their team is great. We have a good, personal relationship with them already. They're attentive and responsive, just as you'd want an agency to be. They can meet at any time. They’ll drop everything when we need something. We have our own Slack channel for our teams to use. That's been pretty efficient. We prioritize reporting, so they make sure to track everything. We’re at a crucial point in the sales process, so we meet every day. They update a sheet so that I can access all the information regularly. 

What did you find most impressive about them? 

They have a great demeanor. They're good at what they do without overselling or over-hyping. I've hired many agencies in the last 20 years and a lot of them are just trying to execute the deal versus actually caring about our problems. I feel like Art & Science Digital Experience Design Inc. is part of our company. They’re willing to deal with tasks that aren't technically in the scope of work. They're not going to bill us for an hour conversation. I know they've spent more hours on our project than we've been charged for. I appreciate that level of commitment. 

Also, it's easy to succeed when all the information is available, and it never changes. It's much harder when there's a lot of ambiguity. We've given them shows with a 1-week notice, or we've changed the creative at the last minute. That slides right off their back as if it's not a problem. It makes us feel as if we don’t have to worry about anything when we work with them. 

Are there any areas they could improve?

Not yet. It's been 100% positive so far. It’s only been a few months, but there's not much they could have done better. Anything that wasn’t perfect was fixed that day. They've been with us for every decision in building this new strategy, and we don't have any complaints.

Do you have any advice for potential customers? 

Give them all the information and feel free to involve them in your problem. They're good at being flexible and working with ambiguity. You need a true partner to help solve problems. They have the appetite to get involved in those situations.

5.0
Overall Score No major complaints at all.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven't had any problems with the schedule.
  • 5.0 Cost
    Value / within estimates
    Their ROI gets top marks.
  • 5.0 Quality
    Service & deliverables
    We’ve seen exponential improvement over last year.
  • 5.0 NPS
    Willing to refer
    I've already recommended them a few times.

E-Commerce Web Development for Fashion Company

"We work with a lot of vendors, and they stand out because of their team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. provides ongoing conversion optimization services, design enhancements, and general support for a fashion website.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Jeremy Wood-Ross
COO & Sales Director, Ellie Mae Studios
 
Verified
The Review
Feedback summary: 

The customer journey has improved dramatically since the engagement began. Art & Science Digital Experience Design's expert team inspires confidence by communicating clearly throughout the project. The team’s quality deliverables and can-do attitude make them a valuable partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the COO for Ellie Mae Studios, a high-end womenswear company based in Toronto. We design, produce, and fulfil all within our studio space. I oversee all the business operations and lead our web development and sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

We needed to redesign sections of our website, as well as strategic insight into conversion optimization. We wanted to improve the general customer journey and UX on the site. 

What were your goals for this project?

Ultimately, we wanted to leverage technology and user experience to drive strong customer service and increase our conversion rates. With that, we'd be able to invest in other initaitives and continue to grow.

SOLUTION

How did you select this vendor?

We first worked with Art & Science Digital Experience Design Inc. when we were investing in digital marketing. They did an extremely strong job so we decided to bring all our technology under one roof. They offer many different creative solutions to technology. 

Describe the project and the services they provided in detail.

Art & Science Digital Experience Design Inc. is helping us evolve our website through conversion optimization services, design enhancements, and general support. We provided them our brand guideline documents to support their efforts, and they do all the heavy lifting. Currently we’re working with them on a customer service enhancement.

What was the team composition?

They provide a director of business development, a junior digital project manager, a developer, and a designer. When needed, their team flexes up to include additional resources (including their CTO) to help with our projects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They just implemented most changes at the end of January, but already we're seeing an improved customer journey. We’re looking to add the customer service features at the beginning of March, which we anticipate will result in improved conversion rates.

How was project management arranged and how effective was it?

Their project management is seamless. We communicate mostly over email and phone. They always meet deadlines and their responsiveness is excellent. Their resources are seemingly endless. Everyone on their team brings something unique to the project.

What did you find most impressive about this company?

What's unique about Art & Science Digital Experience Design Inc. is their approach to technology, and their people. Working with good people who care about our business is the most important part of a partnership. We work with a lot of vendors, and they stand out because of their team. They also offer out-of-the-box thinking in their approach. For example, they built a physical experience that can react based on digital interaction. Their motto is "show don't tell" and I think they model that very well.

Are there any areas for improvement?

If there’s room for improvement, it comes from the client needing to provide clearer communication for the end result.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Black Friday Campaign for Smart Home Products Company

“It was clear that they wanted to deliver the best results possible.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept - Dec. 2018
Project summary: 

Art & Science Digital Experience Design built a complex digital promotional experience for a smart home products company. They also created a large collection of banners, media posts, and email content.

The Reviewer
 
201-500 Employees
 
Toronto, Canada
Executive, ecboee
 
Verified
The Review
Feedback summary: 

The campaign significantly increased sales for the holiday season. Overall, the Art & Science Digital Experience Design team was a top-notch partner. They were responsible, professional, communicative, and creative, delivering high-quality and engaging designs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior creative manager at ecboee, a smart home product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design?

We’d considered a number of concepts for a Black Friday promotional campaign but ultimately selected a Rube Goldberg-inspired experience. Rube Goldberg is a cartoonist and inventor best known for his drawings of complex and outlandish machines designed to complete simple tasks. We needed a vendor to help us bring that idea to life.

SOLUTION

What was the scope of their involvement?

We gave our initial concept to the Art & Science Digital Experience Design team and waited for them to review the scope. After a couple of weeks, they came back with feedback and suggestions. They recommended we stick to a digital campaign, so we asked them to fully develop the experience. The team delivered a microsite that reflected our Rube Goldberg concept, but we decided internally that it wasn’t the right path for the business at the time.

With that said, we were still very impressed with their digital capabilities, so we asked them to complete a set of digital promotional materials for Black Friday. In total, their team created about 200 different assets, including banners and social media posts. Following that project, we hired them again to help with our holiday campaign and are looking forward to those results.

What is the team composition?

We worked with Spencer (President, Art & Science Digital Experience Design Inc.) and Kirk (Chief Creative Officer, Art & Science Digital Experience Design Inc.) on the Rube Goldberg concept. They helped us plan the cause-and-effect interactions for the digital experience, turning our idea into a tangible experience. They were incredible in building on our initial idea and bringing it to life. Then, we worked with Sherif Taalab (Digital Project Manager, Art & Science Digital Experience Design Inc.), who helped project manage execution of all the numerous assets of the campaign.

How did you come to work with Art & Science Digital Experience Design?

We were looking for vendors both locally and nationally, and one of our internal art directors referred us to Art & Science with a glowing review. Following her recommendation to explore, we analyzed their team’s capabilities, past work, references, price points, and location information. Because it was a complex project that involved multiple stakeholders, we preferred to work with a nearby agency.

Art & Science Digital Experience Design met all of our criteria, so we scheduled the first meeting. They described the current projects they were working on and demonstrated some of their incredible technical experiences in a beautiful demo room. We were highly impressed—it was an easy choice.

What is the status of this engagement?

We worked with them from September–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our Black Friday sales were 40% higher than they’d ever been previously.

How did Art & Science Digital Experience Design perform from a project management standpoint?

Their service is top-notch across all aspects. They were trustworthy and independent, delivering on time and staying on top of their workflow. The senior staff members assigned to our project were extremely dedicated and worked closely with our internal team. We communicated daily via phone call, email, and Slack.

What did you find most impressive about them?

We tracked every task on an Excel spreadsheet that included every element in the campaign. We requested a lot of changes and modifications throughout the project. By the end, I think we went through about 12 different versions. No matter what we requested, they maintained an incredibly eager attitude. It was clear that they wanted to deliver the best results possible.

Are there any areas they could improve?

On a few occasions, we caught some minor mistakes that could’ve been avoided had they done one final proofread. With that said, they were already working overnight and weekends to deliver on time, so I can’t fault them too much.

Any advice for potential customers?

Clients should give them as much information as possible, even if it seems unnecessary. Their team knows how to identify key points and put them together into a cohesive idea. Additionally, in-person meetings were extremely beneficial in our case. Being able to discuss and brainstorm face-to-face helped us bring a complex vision to life. As long as their team has a clear understanding of what their clients want, they’ll be able to handle the project. I also recommend establishing a point person on both sides and an assigned QA person for all assets.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing for Vet Clinic Management Company

“We’ve had an excellent experience. It’s been a true partnership from the start.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Aug. 2013 - Ongoing
Project summary: 

Art & Science provides ongoing digital media support that focuses on business growth. The team implemented, and continues to update, the efforts behind websites, social media pages, and other various campaigns.

The Reviewer
 
51-200 Employees
 
Canada
Ross McKay
COO & Partner, VetStrategy
 
Verified
The Review
Feedback summary: 

Art & Science’s efforts drove more new business to clinics and increased website traffic. The new strategies form a cohesive brand that’s more easily managed. Throughout the partnership, the team has shown a consistent level of receptiveness, accommodation, and involvement in various projects.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and partner at VetStrategy. We own and operate veterinary hospitals across Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We wanted to improve our digital presence to attract new potential clients and generate business. Initially, we managed our online efforts internally, but we were struggling to get results, so we looked for external help.

SOLUTION

What was the scope of their involvement?

Their team took over the management of our entire digital strategy. They helped optimize our websites and Facebook pages on both the corporate and clinical levels. Additionally, they implemented campaigns to improve our presence on Yelp and Google review pages. The team also provided support for several of our client outreach programs that involved digital components. They’re still supporting these various campaigns. Working together we recently put together the plans for our next fiscal year.

What is the team composition?

For planning and strategy, we work with the partners at A & S.  For the day-to-day activities we have a key account manager that works with our team and our hospitals.

How did you come to work with Art & Science Digital Experience Design Inc.?

My predecessor made the decision to look for external support, conducted several interviews, and ultimately chose Art & Science Digital Experience Design Inc. I took over the relationship soon after, and I’ve managed the engagement ever since.

How much have you invested with them?

We spend in excess of $1 million annually.  That cost includes payment for their digital strategy management services, Google AdWords fees, and various ad placement costs.

What is the status of this engagement?

We started working together in August 2013 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the beginning of the partnership, we’ve experienced an increase in new clients and growth in our hospitals. As an organization, we have been able to expand from about 17 hospitals when we started with A & S to almost 90 hospitals across the country. The Art & Science team was an important part of that growth. They helped us bring a variety of different digital activities into one cohesive social media strategy. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

We’ve had an excellent experience. It’s been a true partnership from the start. The team is responsive and readily adapts to our needs and requests. Over the course of the partnership, they’ve developed a good understanding of our business and know how to properly address tasks.

What did you find most impressive about them?

They actively suggest new methods to drive clients to our practices then guide us through their implementation. For example, they found that blogging by our veterinarians helps bring awareness to the clinics and attract website visitors. They took the time to educate our team on how to write blog content to help us benefit from each post.

Are there any areas they could improve?

Their strength is digital media, not traditional marketing. In that area, they’re outstanding.

Any advice for potential customers?

Clients should treat them like a partner, not as an outside source. We gave them access to as much information as we possibly could to help them develop a thorough understanding of our business. We even allowed them to interact directly with our clinics. With these developed relationships, they’re able to come up with the best solutions.

4.5
Overall Score We’re very satisfied.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They meet deadlines about 90% of the time.
  • 4.0 Cost
    Value / within estimates
    It’s been almost six years and the value is still there.
  • 5.0 Quality
    Service & deliverables
    We’ve never had issues with the quality of their services.
  • 5.0 NPS
    Willing to refer