We create remarkable brand experiences.

GOLD VERIFIED

Art & Science is multi-award winning digital agency unlike any other. We combine the creative inspiration of the artist with the analytic rigour of the scientist to produce campaigns, products and even new companies.

We’re smart, agile, and we generally kick a lot of ass.

Our wide-ranging set of in-house skills follows a strict process designed to ensure top-notch creative and technical execution. Depending on the needs of each project, we enagage in different portions of our overall process.

Our services include:

  • Discovery & Ideation
  • Digital Strategy
  • Business & Technical Requirements Planning
  • Brand Design
  • UX Design
  • UI Design
  • Front-end Programming
  • Back-end Programming
  • Social Integration
  • Search Engine Optimization (SEO)
  • Pay-per-click Marketing (PPC)
  • Social Media Marketing
  • Media Buying
  • Content Marketing
  • Analytics & Data Mining
  • Experiential Marketing
 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2010
Show all +
Toronto, Canada
headquarters

Portfolio

Key clients: 
Art & Science has had the pleasure of working with a wide variety of clients Sabian, Knowledge First Financial, Sagen, Hermes, Chapman's Ice Cream, Toronto International Film Festival (TIFF), T3 Micro, Methodology, Samsonite, Precision Nutrition, Intel, Starbucks, Nitro Circus, VetStrategy, The National Film Board of Canada, The Walrus, Gay Mens’ Sexual Health Alliance, Noor, Arconas, Fifth & Foster Weber, Ellie Mae Studios, Ecobee, Burgundy Asset Management
Building the Toronto Biennial of Art Digital Experience Image

Building the Toronto Biennial of Art Digital Experience

The Toronto Biennial of Art is a contemporary visual arts event that showcases 72 days of exhibitions, talks and performances to inspire conversation, bring communities together and celebrate art from around the world.

As the first event of its kind, they needed a digital experience designed from scratch. We created a fully responsive, mobile-first website to showcase the artists and their work, guide visitors

through everything from public transportation to venue accessibility, and help them pinpoint the events they are most interested in through a custom calendar that syncs with their own mobile device. During the event, the website drew in 77,587 visitors, with 80% engaging with multiple pages on the site.
Balancing Form and Function with NORR Image

Balancing Form and Function with NORR

NORR is a global architecture and engineering firm that has designed some of the world’s most beautiful and innovative structures and spaces.

 

As experts in balancing form and function, they approached Art & Science to create a digital experience that aligns with their approach to physical design. The result was a fully responsive website redesign that reflected the calibre of NORR’s work

while remaining an approachable touchpoint to learn more about the passionate and skilled professionals that make NORR what it is. We increased total page views by 136%, boosted the average time spent on the site by 133% and improved bounce rates by 63%.
Driving Sales for Samsonite  Image

Driving Sales for Samsonite

For over 100 years, Samsonite has been a leader and innovator in creating unique solutions for the sophisticated traveller. A&S is responsible for driving online sales for Samsonite products on Samsonite Canada’s website.

 

We helped generate a 45% increase in online revenue, 43% increase in transactions over the Black Friday/Cyber Monday weekend. Traffic to  the website had grown by 27%, with a 29% increase

in sessions with a transaction.
A Sweet Redesign for Chapman's Ice Cream Image

A Sweet Redesign for Chapman's Ice Cream

Chapman’s Ice Cream has been a quintessential Canadian source for frozen treats since 1973. Now, as the largest ice cream manufacturer in Canada, they came to us to create a web experience to match.

Originally looking to improve the accuracy of their store locator, the project evolved into a complete mobile-first redesign of their website with a fresh aesthetic, new content strategy, streamlined

uploading infrastructure and improved SEO.

 

Our efforts increased traffic to the website by 25%, with our responsive design increasing mobile traffic by 42%. The average time spent on the site was boosted by 23% and goal conversion was raised to 18%.

ecobee: So Smart  Image

ecobee: So Smart

A MASSIVE SCOPE

A truly mass-market campaign, we produced well over 280 assets for the Black Friday campaign—from HTML5 banners and Facebook carousels, to LinkedIn videos, Instagram stories and more. We even took over part of the ecobee homepage.

Thrilled with the creative, our client asked us to extend the campaign, and create additional animated contraptions for Cyber Monday and the Holiday season.

In

the end, we produced four different narratives, all designed for multiple platforms, and delivered 422 unique ads assets in just under five weeks!

We were also thrilled to acheive ecobee's best Black Friday sales to date!

Conversion Optimization on Shopify Image

Conversion Optimization on Shopify

Art & Science partnered with Ellie Mae (our favourite Canadian Fashion House) to help enhance and maintain their Shopify eCommerce store. Re-imagining the Homepage & mobile experience, we were able to increase mobile sales by 20%, dramatically decreased time to market and create an 85% increase in traffic year on year.

Global Ticket Sales for Nitro Circus Image

Global Ticket Sales for Nitro Circus

We've partnered with Nitro Circus to delier a global digital marketing strategy across Instagram, Facebook & Google Ads. 

Creating dynamic content around their EPIC shows, we've managed to smash their ticket sales targets in the first 6 weeks of the campaign! 

Hermès Canada - PPC Success Image

Hermès Canada - PPC Success

When Hermès Canada approached Art & Science to update and modernize their online advertising strategy, we performed a complete audit and overhaul resulting in remarkable improvements in their return on investment.

In the process, we revealed multiple missed opportunities and under-leveraged traffic sources. For example, we noticed a significant number of non-English speaking shoppers visiting the site, so we

translated our ads to better serve these growing markets. We also layered in a remarketing campaign to drive qualified shoppers back to the site to finish their transaction process.

In the first two months of our relationship with Hermès, we boosted their return on investment for pay-per-click ads by a whopping 884%  in the first month, and 1,389% the next. This translated to a 67% increase in online revenues.

The Sex You Want - A Public Health Initiative Image

The Sex You Want - A Public Health Initiative

Gay men in Ontario have been subjected to a barrage of public health messages for decades, which has led lots of guys to tune out. On top of this, the messages are often presented the same way: photography of shirtless, beefy, cis-gendered guys.

So how do you create a gay men’s health campaign that will get noticed, challenge complacency, make sex ed fun, and allow for a truly diverse set of guys? We drew it!

An

initiative of the Gay Mens’ Sexual Health Alliance, and funded by the Ontario AIDS Bureau, The Sex You Want delivers modern sexual health information in a fun, sex-positive and inclusive platform. The website at the centre of the campaign is packed full of sexy “real story” comics, cool infographics, and educationally-erotic, animated videos!

The Sex You Want has garnered a Platinum Hermes Creative Award in the Non-Profit category (platinum is the highest honour); and rave reviews from the community continue to pour in, like this recent glowing review from HIV/AIDS resource The Body.

Fifth & Foster Shopify Web Development & Marketing Image

Fifth & Foster Shopify Web Development & Marketing

Positioned in the extremely competitive homeware industry, Fifth & Foster is a new luxury interior living company that specializes in unique homeware accessories. Art & Science partnered with Fifth and Foster to build and launch this new eCommerce business.


Art & Science delivered a robust, 2000 SKU Shopify build, alongside a sophisticated performance marketing campaign that utilized the Google’s

search, display shopping and remarketing solutions. We continue to partner with the team at F&F on their ongoing digital strategy in order to continue to grow their month over month revenue.


  • Project ROI achieved in under 3 months
  • 27% increase in website conversion following UX optimization
  • Shopify & Pinterest feed has yielded an average of 1.5 million views per month


Magic Mirrors - An Interactive Lab Project

Born out of a desire to create digital art, our "Magic Mirrors" execution has been spun off into a trade show product and interactive mall hoarding system. 

Nifty Fish - Phone to Screen Interactive Technology

Spawned in the Art & Science Studio Lab, Nifty Fish is a 60″ digital aquarium that allows anyone with a smartphone to design a unique fish, and “fling” it from their phone into the tank.

With 12 options each for each part, there are almost 800 species of Nifty Fish to create and discover.

The different body parts come from drawings made by the Art

& Science staff: from project managers to developers, everyone was invited to sketch and colour a few fish on a template that indicated the general size and placement of body parts. Then we scanned in the sketches and recreated the drawings in software, re-interpreting everyone’s artwork in a consistent, comic book style. 

A&S Rules for Creative Problem Solving

An internal digital signage project for our agency. We created a list of rules for creative problem solving which guide our thinking and approach to client work.

THE SPACE WE HOLD Image

THE SPACE WE HOLD

The result of our collaboration with the National Film Board of Canada and independent producer Cult Leader, The Space We Hold shares the stories of “the Grandmothers”—women who were forced into sexual slavery by the Japanese army during World War II. The interactive documentary premiered at the 2017 Sheffield

Documentary Festival in the UK.

Built from the ground up using WebGL, the documentary intermixes full-screen video, scrolling content, user input and data visualization to share the Grandmothers’ tragic stories and reflect back to us our collective reaction.

Bramalea City Centre's "Black Friday Mystery Box"

On Black Friday, 2016, nearly 1,500 shoppers tried their luck at the BCC Black Friday Mystery Box in a campaign that’s garnered two prestigious marketing awards. 

Installed a few days before Black Friday, the Mystery Box was designed to entice shoppers to visit Bramalea City Centre on Black Friday by giving them a reason to be on-site in person, rather than doing their shopping elsewhere (or online).

In

addition, the “spectacle” of the Box—its size,  its lid that opens auto-magically, the fog that pours out—was designed to help position BCC as a destination for cool, delightful and memorable shopper experiences.

Using a clever combination of real-time 3D animation and four live webcams, the box appears to be transparent, and to house an oversized BCC gift card floating around on a magic cloud of smoke. The experience of entering a code on the nearby iPad caused the box to react with both sound and visuals, building tension in a carefully crafted experience designed to attract shoppers who might be passing by, kept the crowd in suspense and made the experience of entering a code very exciting!

By all accounts, the box was a big success.  There was no gap in the constant line-up and 1,439 people played the game, averaging 120 players per hour — a 275% increase in participation over BCC’s previous Black Friday contest activation. As a bonus, nearly 1,500 consumers filled out the back of their contest entry card, leading to a huge boost in our client’s CRM data.

Fellini: Spectacular Obsessions

This video details the innovative approach taken by Art & Science to promote the "Fellini: Spectacular Obsessions" exhibition at TIFF Bell Lightbox in Toronto.

We developed a photo-sharing experience that blurred the boundaries between social media and the real world, allowing anyone to share their obsessions and see it

on screens and projectors at the TIFF Bell Lightbox.

Revisiting Grace - An Socially Enabled Video Booth

Created to record visitors' impressions of the Grace Kelly exhibition at TIFF Bell Lightbox, our Revisiting Grace video booth captured over 1,000 videos in just four weeks.

Here's a behind the scenes look at the fabrication, design and installation. 

#ShareJoy - Creating “Unexpected Happiness” for Starbucks at Christmas

For the 2013 holiday season, Starbucks Canada challenged us to “share joy” with their fans and followers.

Strategically, we concluded that joy was “unexpected happiness”, and that Starbucks Canada would actively demonstrate the message a number of different ways. Our seven-week social media campaign blended animations, videos and gifts of coffee.

In the end, the #sharejoy hashtag was used 63,000 times in social

media—including 9,000 Instagram images—and we increased @starbuckscanada’s follower count by 6%. We even helped @starbuckscanada hit 100,000 Twitter followers three months ahead of projections.

"Septembering" - A Creative Approach to Fundraising

Art & Science created an innovative fundraising model for Camp Trillium that turns the typical "sponsor me" model inside out.

Septembering.ca allows for the exponential growth of donations through the simple act of paying it forward.

LandMarks2017/ Repères2017 - A Canada 150 Signature Project Image

LandMarks2017/ Repères2017 - A Canada 150 Signature Project

A Canada 150 Signature Project, LandMarks2017/ Repères2017  consists of a series of contemporary art projects located in and around Canada’s National Parks and Historic Sites.

Our “interactive exhibition” feature provides the most immersive way to explore the online galleries: select a destination from the stars, then travel through a real-time, generative 3D

Canadian landscape—while hearing the personal, oral histories of everyday Canadians. On arrival, you’ll engage with an artist’s work on their own terms, in exhibition spaces that we carefully assembled in close collaboration with the artists and curators.

100 art projects, 12 contemporary artists, 16 universities, 20 national parks and historic sites… all in one of the most ambitious and immersive online experience we’ve ever created.

Starbucks #150PlusWishes Image

Starbucks #150PlusWishes

To celebrate Canada’s 150th birthday, Starbucks Canada ran a nationwide social media campaign focussed on our country’s future.

The campaign asked the public to write their wish for Canada’s future on a Starbucks cup, snap a photo, and share it on Instagram or Twitter. Then, for every wish shared, Starbucks donated $1 to a local youth charity.

The online campaign culminated in real-world events in five major

cities across Canada. At each event, a local artist collaborated with youth to create an original artwork inspired by the wishes.

To support this amazing campaign, we provided Starbucks with everything from branding and website development to social media management and on-site digital experiential activation.

Reviews

Sort by

SEO & PPC for Financial Services Company

“They’re receptive to our ideas and questions, which makes it feel like they’re a part of our team.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2020 - Ongoing
Project summary: 

After an initial assessment, Art & Science developed a three-month strategy to improve an asset management firm’s digital marketing. They focus on improving SEO/PPC results while managing the firm’s reputation.

The Reviewer
 
50-200 Employees
 
Ontario, Canada
Krista Vriend
VP Marketing & Communications, Knowledge First Financial
 
Verified
The Review
Feedback summary: 

Organic traffic rose by 40% with a 34% increase in new users, and improved PPC efforts ushered a 500% boost in paid traffic. Unlike other agencies, Art & Science provides biweekly reports on their campaign performance. They work best with a full understanding of their clients’ business challenges.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing and communications for Knowledge First Financial. Our organization is an asset management and advisory firm that specializes in registered education savings plans (RESPs).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

The main challenge was getting more efficacy out of our SEO/PPC digital presence in the market. 

SOLUTION

What was the scope of their involvement? 

Art & Science is working with us to reassess how we’re approaching SEO and PPC. Their goal is to find ways for us to leverage our digital spend effectively. 

They started with an analysis of our current system to identify any low-hanging fruit that we could address quickly. The result was a 30-60-90 day plan that prioritized actions for our SEO optimization, PPC buying to stem competitor conquests, and keyword research to take ownership of certain areas. 

Next, they helped us strategize on how to keep on top of our online reputation management (ORM) across our nationwide branches. That involved looking at the reviews that each location received and attributing the positive ones appropriately.

They’re now focusing on executing the plan to raise our SEO in tandem with our ORM.

What is the team composition? 

Our core team consists of four people with an extended team of eight. Adam (Partner) heads the overall digital media, Aurora (Senior SEO Strategist) is our SEO specialist, and then there’s a PPC media buyer. We also have an account manager and a social media specialist.

How did you come to work with Art & Science Digital Experience Design Inc.?

I came across Art & Science while serving on the board of directors for an organization. I had some really good feedback and great initial interactions, so I thought that they would be a good fit for our Knowledge First Financial.

How much have you invested with them?

So far, it’s in the ballpark of $150,000–$180,000 CAD (approximately $114,000–$137,000 USD).

What is the status of this engagement?

We started working with them in May 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the things that I love about working with Art & Science is that they’re specific about measurements. The team really makes sure that they’re tracking and reporting back on results, both from a year-over-year basis as well as comparisons to the period before. 

For example, looking at our organic traffic from May–August, we’ve seen a 40% increase in the number of users and a 34% increase in the number of new users compared to last year. It’s been a month-over-month increase. 

In terms of PPC, we’ve seen an incredible fivefold increase to our paid traffic as well as a 60% reduction to cost-efficiencies. That’s because they’ve mitigated some of the conquests that our competitors were doing. A focus on longer tail search terms and an evergreen strategy have helped us maintain our strong position, too. 

We’ve also had a better sightline of our incoming reviews thanks to some ORM tracking tools that they’ve implemented. This has been great in helping us understand where we need to do more work, not to mention it boosts our responsiveness.  

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

I’ve been really impressed with the service overall. We have biweekly meetings where they report our results, though they’re prompt in reaching out to us if there’s an issue or a change recommendation. 

The data comes from Google Analytics, which we can access through a cloud-based dashboard. It’s great that we can access our data at any time to gain insights. The rest of our communication is mostly through phone and email.

What did you find most impressive about them?

Beyond the results, I’m most impressed with their willingness to work with our business as true partners in every sense of the word. They’re receptive to our ideas and questions, which makes it feel like they’re a part of our team.

Are there any areas they could improve?

No, not at this stage.

Do you have any advice for potential customers?

Be transparent about what your business challenges are because they have a great brain trust on their team that can strategically figure our problems. The more information you get to them, the more they have to work with when coming up with effective solutions.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Strategy & UI/UX Design for Public Art Gallery

“Art & Science took the time to understand our needs as an institution, and that’s something we really valued.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Aug. 2020
Project summary: 

After an initial research phase and interviews with stakeholders, Art & Science created a digital strategy for a public art gallery. They did UI/UX design and worked on the website. The team also worked on SEO.

The Reviewer
 
1-10 Employees
 
Oshawa, Ontario
Ingrid Forster
Comms & Digital Media Lead, The Robert McLaughlin Gallery
 
Verified
The Review
Feedback summary: 

Art & Science exceeded expectations in their delivery of a high-level, comprehensive strategy. Dedicated and customer-oriented, the team not only executed high-quality work but also provided support throughout the process. Their holistic understanding of the art industry was a major value-add.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the communications and digital media lead for The Robert McLaughlin Gallery. We’re the largest public art gallery in the Durham region of Ontario, Canada. We exhibit modern and contemporary art, and our permanent collection is primarily known for housing the largest collection of Painters Eleven works. They were the Canadian abstract expressionist side of the Group of Seven. Given how famous the Group of Seven is, Painters Eleven would be the equivalent, but for abstract expressionism.

We have a historical collection of photographs as well called The Thomas Bouckley Collection. We exhibit current artists annually. We have a robust schedule for works from our permanent collection and contemporary exhibitions. We’re also a community hub for arts and culture in the region.

We host a lot of community events, and, during non-pandemic times, we offer on-site art classes and workshops for children and adults. We run school programming for educators and children, and we also do programming related to our exhibitions. Most importantly, admission to our galleries is always free, and we’ve recently launched a new membership program.

Relating to COVID, the gallery was closed to the public from mid-March to late-July 2020. We created a virtual alternative during that time, trying to maintain a connection to our audience online through visual engagement. We’re still carrying that forward as a priority, but we’ve reopened to the public.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We’d applied for and received a $50,000 CAD (approximately $37,900 USD) grant from the Canada Council for the Arts Digital Strategy Fund, which was specifically designed to help art institutions go through digital transformations. There were a few funding streams, and the one we applied for was for building a digital strategy for the gallery.

SOLUTION

What was the scope of their involvement?

Art & Science was hired to build a comprehensive digital strategy for the gallery. The process involved an initial research phase, during which they got to know our staff, what the gallery was about, and the community we serve. They did interviews with our staff and key stakeholders, after which we had a back and forth process with multiple check-ins and meetings with our team so that they could understand what our needs were. We worked throughout the summer to refine the strategy.

What is the team composition?

There were 6–7 people involved at different stages of the project. I met most of them during calls. Art & Science had a dedicated team for the project, with each member specializing in a different area. We had someone focused on UI/UX research and design, and someone else focused on SEO and the website. Spence (President) and Dave (Executive Vice President, Client Success) worked on the overall strategy, and there were some consultants for the art museum strategy part.

How did you come to work with Art & Science Digital Experience Design Inc.?

We’d already started on the path of digital transformation when I came onboard, pre-COVID. I looked at a few agencies, and we had a few of them pitch to us. Art & Science seemed to be the best one for this job.

How much have you invested with them?

We spent around $45,000 CAD (approximately $34,000 USD) in total.

What is the status of this engagement?

We started the project in January 2020, and most of the work ended up happening during COVID, after we closed in March. Everything was wrapped up in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Art & Science put together a digital strategy that was far more comprehensive and detailed than we’d expected. It was a great experience working with them. Some consultants will deliver barebones strategy documents, but what Art & Science did spoke to our needs as a gallery. They also had a good understanding of our limited resources and capacity, and they worked around some of those things.

The quality of the work was excellent, and they were very supportive throughout the process. Art & Science really took the time to understand our needs as an institution, and that’s something we really valued. Not everyone in an art or cultural institution will have the background to understand the digital space, so working with consultants can be daunting. Art & Science was amazing in being able to understand the needs of an art gallery. They’ve worked with multiple art organizations in the past, so they understood our needs very well and listened to the feedback we provided. There were multiple opportunities for us to give feedback to them and for them to adapt the strategy according to that feedback. That was an excellent process, and it was a good experience working with them overall.

We were really happy with the final outcome. It was detailed, not just an overview document. The higher-level strategy was there, but it also contained detailed suggestions on what we could actually implement. It was a nice balance between an overall strategy and a practical one. We’ve been implementing some of those suggestions and strategies for the last two months, and it’s going really well.

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

We had some delays on our end, but Art & Science was great in accommodating that and working through some of the challenges we faced during COVID. Everything was well-organized, and Art & Science was client-focused. They adapted to our schedule, and everything was well-managed and done in a timely manner.

What did you find most impressive about them?

There were many great things about working with Art & Science, but the highlight is how passionate they were about the art, rather than just being focused on marketing, communication, or web design. They have a holistic understanding of working in the arts, and that was ideal for us as an art museum. The research Art & Science put into the strategy and the examples they came up with were impressive. 

They shared a lot of material from other art organizations that they found inspiring. The highlight was how dedicated to the project and passionate Art & Science was. In some ways, that was unexpected to see coming from a digital agency. They were just fun to work with as well.

Do you have any advice for future clients of theirs?

Clients should engage in the feedback process and not be afraid to really work with them. Some of us were a bit hesitant in the beginning because we weren’t sure how Art & Science would be received when we started working with them as a new partner. It became obvious that they were responsive to feedback and even open to us critiquing them on occasion or asking them to go deeper on something. They really delivered on that end, and it was a great experience for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding Services for Financial Services Firm

"The most impressive thing about A&S is their realism when it came to outcomes and expectations."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Jan. 2020
Project summary: 

 Art & Science Digital Experience Design Inc. managed the financial services firm's branding activities. The main goals were to increase brand awareness and drive customer acquisition.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Seth Harvey
Co-Founder, Dunbridge Financial
 
Verified
The Review
Feedback summary: 

 As a result of the actions of Art & Science Digital Experience Design Inc., the client's funnel acquisition tripled. They also developed dashboards to enable progress monitoring of solutions in real-time. Overall, the vendor implemented strategies that effectively hit the client's goals.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Travelex is a 42 year old internationally renowned foreign exchange business. I am an executive director and lead the B2B P/L.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

We hired A&S to build out and execute an ongoing plan to build brand awareness and drive customer acquisition across Canada and the United States.

What were your goals for this project?

Twofold: 1) To generate brand awareness and salience around Travelex's products 2) To drive customer acquisition

SOLUTION

How did you select Art & Science Digital Experience Design Inc.?

We selected A&S through a small bidding process, and they needed to compete against our incumbant

Describe the scope of their work in detail.

A&S was retained to build the brand and acquisition strategy and execute on it. The project entailed research and data mining to present the best market segments to penetrate. A&S was also used to manage our GA account and manage our monthly spend. A&S also provided our in-house marketing with advisory services.

What was the team composition?

A&S's team was led by Adam Green, one of the principals at the business. They had an RM for our account and a marketing specialist for our account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw immediate results within the digital acquisition plan. Top of funnel acquisition immediately tripled. A&S provided dashboards of detailed information for Travelex to digest. In addition, they provided many recommendations about our own platform and site in order to help with conversions. Travelex was unable to deliver timely changes to their site, which muted the performance somewhat, not to the fault of A&S.

How effective was the workflow between your team and theirs?

Very effective. We were given more-than-deserved attention given the scope and size of our budget. A&S went above and beyond in this regard. We used Email and teleconference mostly with A&S.

What did you find most impressive about this company?

The most impressive thing about A&S is their realism when it came to outcomes and expectations. In addition, we were impressed with their commitment to the project, even in spite of some frustrations with technology from our side. A key differentiator was their ability to work within budget confines and still deliver a lot of value to us.

Are there any areas for improvement?

No.

5.0
Overall Score Would highly recommend and use again.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The hourly fees versus percentage of spend was helpful.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Excellent experience.

Paid Search & Digital Strategy for Cosmetic Beauty Brands

“Every month, they provide a phenomenal presentation to show me all of the tests they’ve done.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2019 - Ongoing
Project summary: 

Art & Sciences Digital Experience Design Inc. manages a PPC campaign for a beauty brand. They test various strategies to pinpoint successful tactics and advise on everything from content to page design.

The Reviewer
 
11-50 Employees
 
Miami, Florida
Lewis Farsedakis
CEO, Farsedakis Beauty Brands
 
Verified
The Review
Feedback summary: 

Art & Sciences Digital Experience Design Inc. excelled in this project. They clearly understood their client’s goals and were able cater to their partners’ needs. A valuable partner, they often provide services beyond the scope of the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Farsedakis Beauty Brands. We have two beauty brands called Pretty Vulgar and Blinc. They're both color cosmetics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

Internally, we don’t have anyone who knows PPC. We were doing it internally and could only get so far. Realizing how complicated and in-depth this particular space has become, we decided to outsource this process.

SOLUTION

What was the scope of their involvement?

We hired them specifically for PPC and paid search, but they’ve gone outside of that to help our digital strategy. For example, we had a video on our home page which we thought was essential to our brand because we have special technology in our mascara. Art & Science discovered that it created a really slow loading time which meant we were losing a lot of people. They even AB test content and write new content without us asking them to.

Every once in a while, I ask them to test different strategies knowing that we could lose money, but am hoping to find something that we could successfully scale.

What is the team composition?

Philip is our main contact (Digital Marketing Manager), and then I work with Adam (VP & Partner).

How did you come to work with Art & Science Digital Experience Design Inc.?

We wanted a partner that could be better, faster and cheaper than us. We worked with several other vendors and learned something in each of those engagements. For example, we worked with a large company, thinking it would help us get attention, but it didn’t work out We learned that we didn’t have the same budget as their other clients, so we didn’t get the same attention and we didn’t have the best people on our account.

Learning from that, we were able to dial in on specific details in our interviews. I wanted to know who specifically was going to be on our account, what their background was, and how they worked. I really liked that Art & Sciences has a team approach. They battle internally and that helps prevent problems in the campaign.

How much have you invested with them?

Their fees are about $500,000 per year.

What is the status of this engagement?

We started working with them around September 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They really excelled in my eyes. Other agencies that I worked with solely did PPC, but Art & Science understood that we were looking to grow our business. Every time they found something we could improve, even if it was outside of their scope, they would come to me.

Early on, they got me excited about the partnership by providing these really valuable insights. They clearly cared about building our business.

This is a crazy year, and so I don’t care that much about top of funnel activities. I only care about how much money they can generate for me. They’re doing a great job following that.

They’re great at executing the plan, finding obstacles, and overcoming them.

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They changed their reporting so it was more meaningful for me. I only care about my bottom line. Google Analytics can be a little vague, so Art & Sciences included everything from their fees to how the ads performed. Then they calculated a net positive or net negative.

Taking it a step further, their reporting is more than I could expect. Every month, they provide a phenomenal presentation to show me all of the tests they’ve done.

They’re great communicators. Their reports explain what they’re doing and why they’re doing it. On top of that, they’re great at sticking to budget and listening to what we needed.

When COVID-19 hit and I had to call and tell them to pause the project, they were very understanding and paused their fees. Before anything, they’re amazing people and they’re highly competent. I can’t speak highly enough about them.

What did you find most impressive about them?

They’re honest and have told us what our issues are, what they can do, where they’re limited, and if they haven’t figured something out yet. I’ve been in this industry for a long time, and the last thing I want is a dishonest partner. Art & Science is aligned with our goals and are trying their best to help us find success. That makes them good partners because they’re very transparent about the pros and cons of the journey.

Are there any areas they could improve?

I’m happy with our partnership. I have zero complaints.

Do you have any advice for potential customers?

It would really depend on who the client is. I would tell a smaller business owner to do exactly what I’m doing. Don’t worry about how many links and clicks you have; focus on the revenue it generates for you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Naming & Branding Services for Public Insurance Co

"Their team’s constructive and thoughtful during discussions."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2019 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. provided naming services to facilitate a rebranding initiative. Following research, they ideated to identify a new name. They updated a website and brand collateral.

The Reviewer
 
501-1,000 Employees
 
Toronto, Canada
VP of Marketing & Communications, Insurance Firm
 
Verified
The Review
Feedback summary: 

Art & Science Digital Experience Design Inc. developed extensive knowledge of the client’s operations, enabling them to provide valuable insights. The team effectively communicates concepts and feedback, which streamlines collaboration. Their diligence and organization support a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing communications for a public company in the insurance sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We were part of a US company but were purchased by a Canadian company. It was time to change, and we wanted a fresh name going forward.

SOLUTION

What was the scope of their involvement?

Although we changed our name, the business remained the same. We had a long history of name changes, and Art Science’s job was to create a fresh name that reflected us.

Their team listened and came to understand the business. While they took a lot of direction, it was an open process. They brought new ideas to the table. Their team worked on our website, collateral, and media buys. They created a name to bring high awareness of our position in the marketplace, which was quite special.

What is the team composition?

In the beginning, I worked directly with the president who’s strategic. My main day to day contact was the EVP of customer success. I worked a lot with the creative director and a multitude of people on their creative team.

How did you come to work with Art Science Digital Experience Design Inc?

We did an RFP and wanted an agency that would think strategically about the business. A lot of companies spend so much time on design and don’t think about the business. Art Science was incredibly strategic and listened to understand what we wanted. Their team understood our drivers as well as the B2B and B2C nature of our business.

What is the status of this engagement?

The project started in October 2019, and it will run until the end of the year. We’ll then renew our contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They understood our customers and were able to interpret how the customer saw us. Although it wasn’t anything that we didn’t know, they effectively presented that image. When we went through the brand journey with our senior management, Art Science made it an exceptional experience.

Their team was also able to push back on ideas and argue for what they believed. They explained the science behind marketing exceptionally well. Their team spoke openly and respectfully. Their work generated an opportunity for them to work with us not just on a brand level but on an operational level too.

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They had one project manager who was on top of the project. She’s also a master of spreadsheets and doesn’t miss anything. She briefs her team and keeps everyone on track. They have deep project management skill sets that I appreciate. Their team’s great about following up too.

What did you find most impressive about them?

Their customer client experience EVP’s understated but also brilliant in how he works with the client. He brings up concerns that we might not have because he wants to make sure that every base is covered.

Their team’s constructive and thoughtful during discussions. They have thorough premises, arguments, and support. Their team spends a lot of time thinking, which results in great tact. That makes the process flow well.

Are there any areas they could improve?

No, I don’t think that there’s an area for improvement.

Do you have any advice for potential customers?

When you’re working with that partnership, it’s important to know what you want. Art Science asks intelligent questions, so if you’re going to have an internal representative for the partnership, it should be someone with an incredible depth of knowledge. Also, make sure that you have a fair budget. Their team will work within that budget. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Paid Advertising for Baroque & Chamber Choir

"They made any necessary changes we asked for."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Mar. 2020
Project summary: 

Art & Science Digital Experience Design Inc. provided digital marketing services for a baroque orchestra and chamber choir. The team was responsible for running paid advertising campaigns across all channels.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
Lana Leprich
Digital Marketing Manager, Tafelmusik
 
Verified
The Review
Feedback summary: 

The engagement met the expectations of the internal team, saving them time and effort. Art & Science Digital Experience Design Inc. provides valuable insight and suggestions to create quality results. The team is creative, knowledgeable, and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Manager at Tafelmusik, a world-renowned baroque orchestra and chamber choir located in Toronto.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

We hired Art & Science to inform and implement our paid digital campaigns for our 2019/2020 concert season. We were looking for external expertise in best practices and new trends in digital advertising, as well as time savings in implementing these campaigns.

What were your goals for this project?

Our main goal was to increase ROI on our paid Google and Facebook ads, by enlisting the support of experts who handled this as a primary function. Our secondary goal was to save our team some time, by letting an external firm implement and deploy our digital campaigns and their respective content, optimizing for various platforms.

SOLUTION

How did you select this vendor?

We had had a long standing and positive relationship with A&S, who had helped us over the years with various digital consulting projects.

Describe the scope of their work in detail.

We hired A&S to oversee our 2019/2020 season, which was intended to run from September 2019 through 2020. The scope of work entailed monthly larger check ins on strategy, objectives, and outcomes, as well as weekly shorter check ins regarding immediate changes or needs necessary (from both parties).

A&S was responsible for deploying new campaigns across our channels, and providing suggestions on how to optimize these campaigns, with content provided by Tafelmusik.

What was the team composition?

As a new hire in January, I inherited the relationship from my predecessor. I worked closely with Vice President Adam Green, and even more closely with Digital Marketing Coordinator Erin Oh, to touch base on deliverables, status, and outcomes.

While we did have monthly and weekly check ins structured and timed, I was grateful that both Adam and Erin were available outside of these times, in times of need: as an example, as a performing orchestra, our social media is often active outside of normal working hours (evenings and weekends), and both Adam and Erin were prompt, helpful, and reliable if and when emergencies came up.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Working with A&S allowed our marketing team to save valuable time in implementation of paid digital campaigns. They also provided invaluable insight, such as A/B testing campaign strategy, and suggesting multi-faceted ways of targeting potential buyers: such as utilizing a "reach" approach in the early days of our campaign to get the word out, and then pivoting to a "conversion" approach closer to the key buying dates.

How effective was the workflow between your team and theirs?

Adam and Erin were lovely to work with, and I very much appreciated their promptness in replies. They made any necessary changes we asked for.

What did you find most impressive about this company?

I found their insight into how to optimize a Facebook campaign strategy extremely valuable.

Are there any areas for improvement?

No

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Digital Marketing & Strategy for Travel Company

"Their down-to-earth nature and collaborative approach are the main things I’ve appreciated."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. provides ongoing support to improve a website’s customer journey. They performed a digital audit, made key recommendations, and run paid media campaigns. 

The Reviewer
 
501-1000 Employees
 
Boston, Massachusetts
Commercial Director, Audley Travel
 
Verified
The Review
Feedback summary: 

The efforts from the team have resulted in a lower cost-per-lead (CPL) for the business, along with higher sales in their key demographic. Bringing an organized and communicative approach to the collaborative, the team has been a solid, productive partner. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the commercial director for a custom-made travel company. We send clients all over the world on complex, multi-destination trips for private clients all over the globe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

Our website and ad copy aren’t as Canadian-friendly and we didn’t have much of a brand presence. We hired them to perform a digital audit of our website and customer journey to evaluate areas for improvement as it relates to our Canadian audience. We also engaged them as our digital marketing agency. 

SOLUTION

What was the scope of their involvement?

To start, they looked at everything within our digital customer journey, including site performance metrics, conversion rates between pages, keyword analysis leading to the website, and ad locations. They wrote about a 70-page report and presented their findings and recommendations to us. 

Based on that, they now handle our paid search and paid social media campaigns, too. They’re also responsible for our display advertising. 

What is the team composition?

Roughly five people worked on the initial phase. A client lead, client manager, and execution team consisting of a VP of performance marketing and a performance marketing manager work with us. A digital customer journey executive was involved only in the first stage of the project. 

How did you come to work with Art & Science Digital Experience Design Inc.?

We were introduced by a colleague in the Canadian market. We put out a tender and looked at 3–4 agencies within that market. We chose this team because they were incredibly approachable and clearly understood our challenges.

They also presented very compelling ideas before our engagement even began. The cultural fit felt right, too—they’re entrepreneurial and collaborative. 

How much have you invested with them?

Our project has cost between $50,000–$100,000. 

What is the status of this engagement?

We started working together in October 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a 30% improvement in our cost-per-lead (CPL) and have delivered a 50% growth in our Canadian sales within the first month of executing the project. We’ve seen a 100% year-over-year (YoY) growth since then without spending a single dollar more than in prior years. Using the same spend in our paid search and channels, we saw those substantial returns. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They’ve done very well—they’re very communicative and organized about what they’re doing. Also, they’re willing to take feedback and make changes if there are clear opportunities to improve the service. Their outline for each approach has been clear and they report back in an organized way. We mostly use Slack as our main tool. 

What did you find most impressive about them?

Their down-to-earth nature and collaborative approach are the main things I’ve appreciated. Some agencies are stuck with their own expert opinions, but this team trusts our instincts and likes to have discussions together to find the best way forward.

They also have a willingness to bend over backward and do whatever is needed to keep us happy, which is not always the case with some partners. 

Are there any areas they could improve?

I don’t have anything negative here. I’m very pleased with their services. 

Do you have any advice for potential customers?

Keeping an honest and open line of communication about your objectives will help. With agency partners, briefs are very important and need to be crystal clear upfront. Inevitably, if they evolve, be upfront so the team can be a part of the solution. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Series Launch Marketing for Children's TV Production Company

“Their innovative ways of thinking, problem-solving skills, and availability were critical to our success.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2019 – Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. assisted a children’s television company in marketing a new series to Canadian and United States markets. They focused on brand building and digital marketing.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Amanda Fruci
Head of Comm & Marketing, Sinking Ship Entertainment
 
Verified
The Review
Feedback summary: 

The team exceeded expectations, delivering impressive impressions and engagement metrics for the Canadian target market. Consistently showing professionalism in their work, they implemented a reasonable cadence of communication that allowed them to say on budget and deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the communications and marketing head at an international award-winning children’s television production company. We also specialize in interactive experiences and distribution. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

We hired them to launch a new series in Canada and the United States.

SOLUTION

What was the scope of their involvement?

They came onboard once production was complete. At that point, we were planning to go to market with the show and searching for a creative digital marketing direction. They helped execute a digital marketing strategy. 

In the engagement, we went to them hoping to optimized our reach in both Canada and the US. This was a new series, so establishing a brand was essential. That included both digital look and feel as well as ensuring that it was top-of-mind with viewers and broadcast partners. They needed to come up with a consistent campaign for both markets and develop a strategy to maintain momentum throughout the launch of the show. 

What is the team composition?

We worked with a team of three, including a project manager, digital marketing specialist, and a creative director.  

How did you come to work with Art & Science Digital Experience Design Inc.?

I was searching Google for agencies that were local to Toronto, so we could have a consistent touchpoint throughout the development of the project. Their brand also mirrored what we stood for and had a similar approach to creative thinking. We saw that they had an innovative way of working with partners, so we knew it would be the perfect fit. 

How much have you invested with them?

We were working within a $200,000 CAD (approximately $151,000 USD) budget. 

What is the status of this engagement?

The project lasted from November 2019–February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with their work and their quick turnaround time. The show’s brand has received incredible online engagement in all social channels. We saw impressive audience engagement and fan engagement. The main goals of the campaign were to drive show awareness and engagement. At this point, we are about mid-way through the campaign and have seen 4.3 million impressions and 1.3 million reach in Canada. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

Everything was on time, within budget, and handled extremely professionally. They were thorough and present on the project, keeping us informed throughout. Their team was always attuned to our company to ensure they were performing at a high level for us. We communicated over email and phone. 

What did you find most impressive about them?

Their innovative ways of thinking, problem-solving skills, and availability were critical to our success. They go to know us and were willing to pivot on issues if needed. We developed a wonderful partnership.

Are there any areas they could improve?

I can’t think of anything. It was a relief to have them on our side.

Do you have any advice for potential customers?

Be aware of your product while trusting in their process to make it the most marketable. Working with them was a fantastic process.

5.0
Overall Score They make true partnership out of the work they do with clients.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered everything on time.
  • 5.0 Cost
    Value / within estimates
    They were willing to work within our budget constraints.
  • 5.0 Quality
    Service & deliverables
    They were on time and in-line with our information.
  • 5.0 NPS
    Willing to refer
    They are among the best in the industry.

Web Dev for Visual Arts Community

"They were always very responsive and positive and made sure that everything was clearly outlined."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Dec. 2019
Project summary: 

Art & Science Digital Experience Design Inc. designed and developed a website from scratch. Their services include UX strategy, discovery workshops, and quality assurance.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
Sue Holland
Director of Marketing & Comms, Toronto Biennial of Art
 
Verified
The Review
Feedback summary: 

Monthly traffic on the site, which functioned smoothly, exceeded initial expectations. The online presence generated a significant amount of positive feedback. A professional group, the vendor excelled at navigating challenges with a calm, focused mindset. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The Toronto Biennial of Art is an international contemporary visual arts event that is as culturally connected and diverse as Toronto itself. For 10 weeks every two years, the city is transformed by exhibitions, talks, and performances that reflect the local context while engaging with the world’s most pressing issues of our time.

In an effort to make contemporary art available to everyone, the Biennial’s free, citywide programming aims to inspire people, bridge communities, and contribute to global conversations from a variety of perspectives. I am the Director of Marketing and Communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Art & Science Digital Experience Design Inc.?

Art & Science designed and developed our Website, from consultation and design, to information architecture, development and launch.

What were your goals for this project?

Our goal was to have a comprehensive, user friendly resource for all stakeholders to use that ultimately empowered them to experience the Biennial.

SOLUTION

How did you select this vendor?

We sent a brief out to several recommended vendors and had them quote on the brief. We felt that Arts & Science presented the strongest proposal.

Describe the project and the services they provided in detail.

Built a robust public-facing website for the organization/event using Elementor and the Wordpress ecosystem, which utilizes a Content Management System based on tagging for major content buckets and an event calendar.

- Completed audit.

- Hosted discovery and planning sessions

- Created annotated wireframes employing UX strategy

- Developed Information / Content Architecture

- Designed site aesthetic

- Implemented development based on approved designs and wireframes.

- Set up analytics

- Conducted CMS training and Quality Assurance on staging site

- Supported through site launch and 3-month duration of event.

What was the team composition?

Strategy Lead - (Spencer Saunders): Overseas strategy & execution for the project.

Account Lead - (Stephanie Niven) : Overall relationship management on the account.

Project Manager - Oendrila Majumder: Plans for the implementation of the project. Ensures the Client is informed on all aspects of the project. Keeps Client apprised regularly of status on project. Manages day-to-day project operations including development of the project plan and weekly status reports. Serves as the primary point of contact for the client’s project manager.

Chief Creative Officer - Kirk Clyne: Oversees the creative and UX design of the project. Manages the design and development of all media assets used for the project.

Chief Technology Officer - Tom Auger: Oversees the technical aspects of the project and removes any technical roadblocks the team may encounter.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was our number one public-facing tool for all stakeholders to obtain information about the Biennial. All of our campaign elements drove there and we recieved endless positive feedback from users in regards to the tight design and user-friendly aspects of the site. Glitches were minimal and monthly traffic to date has exceeded targets.

How was project management arranged and how effective was it?

As the Director of Marketing, I was the point person for our org, and I dealt on a regular basis with Arts & Science's Project Manager. We had weekly status meetings, several larger team consultations/ meetings and daily contact in regards to deliverables on both sides. I found the process to be very effective and positive.

What did you find most impressive about this company?

I think communication is a real strength for A&S. It was a pleasure to interact with the team on a daily basis. They were always very responsive and positive and made sure that everything was clearly outlined. Even when delivering hard news or coming upon against challenges, everyone always remained calm and respectful and we worked through it together. Overall, I just had a great relationship with their team.

Are there any areas for improvement?

Honestly just a wonderful vendor experience. Nothing comes to mind. Even when I asked the team... no-one could think of anything!

5.0
Overall Score Great team. Great work. Made the process as easy as possible.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy and quick to schedule.
  • 4.0 Cost
    Value / within estimates
    Not the cheapest... but you get what you pay for. Well worth the $
  • 5.0 Quality
    Service & deliverables
    Very happy with process and finished product.
  • 5.0 NPS
    Willing to refer
    100%. I already have multiple times.

Search Engine Marketing for Travel Supplies Manufacturer

"Their hands-on approach is impressive—everything is a team effort for them."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Art & Science Digital Experience Design Inc. provides ongoing search engine marketing (SEM) support. They use a monthly budget to create content and ads, and provide SEO services as needed. 

The Reviewer
 
11-50 Employees
 
Canada
E-Commerce Coordinator, Travel Company
 
Verified
The Review
Feedback summary: 

The efforts have contributed to a substantial increase in traffic for the business, fully meeting the original goals for the engagement. Art & Science Digital Experience Design Inc. continues to be a valuable partner, from their willingness to meet in person and ability to execute skillfully.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the E-Commerce Coordinator for a global travel supplies manufacturer and distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Art & Science Digital Experience Design Inc.?

Our website had never really been a priority until recently, so we decided to hired Art & Science Digital Experience Design Inc. to modernize the platform to drive more traffic towards it. 

SOLUTION

What was the scope of their involvement?

We provide them with our budget and they come up with the ads and content to distribute. Every month, they use their judgment to decide how to spend that budget, but we advise them of changes like upcoming product sales. They provide search engine marketing (SEM) support, but also support SEO efforts when needed. 

What is the team composition?

Victor (Account Manager, Art & Science Digital Experience Design Inc.) is our primary point of contact. 

How did you come to work with Art & Science Digital Experience Design Inc.?

We love that they’re a Canadian company in Toronto. Our marketing manager initiated the relationship after searching for firms online. We liked them after our first meeting and began the engagement. 

How much have you invested with them?

For 2019, we’ve spent around $200,000 CAD (approximately $151,700 USD) with them. 

What is the status of this engagement?

We began our project in August 2018 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Year to date, our traffic is up 42%, which is what we were really looking to drive by hiring Art & Science Digital Experience Design Inc. They’ve been extremely successful in doing that. Recently, our Black Friday event led to a record-breaking month because of their focus on intelligent spend, which is awesome. They’re a great partner for us. 

How did Art & Science Digital Experience Design Inc. perform from a project management standpoint?

They’ve done very well. I can email them on a Saturday afternoon and someone will get back to me. Whenever we have a project, we talk almost every day and meet as often as we can, like once every two weeks. If something comes up, there is no question that they’ll be available to talk. Even though our office is a bit away from them, they’ll come and meet with us in person to discuss goals and challenges. 

What did you find most impressive about them?

Their hands-on approach is impressive—everything is a team effort for them. If we have a question for them, they’ll find the right expert on their team to help us. Their advice is always great, too. 

Are there any areas they could improve?

No, I’m very happy with our partnership. 

Do you have any advice for potential customers?

Keep the line of communication open. If you make last-minute changes, don’t forget to tell them. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Art & Science Digital Experience Design Inc.
Status
Active
Jurisdiction of Formation
Canada
Id
1900887
Date of Formation
Aug 1, 2013
Last updated
May 19, 2020
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last updated
Jun 10, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
30
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
October 13, 2020