Arsenal Computing LLC

BACKGROUND

Please describe your company and position.

I am the Manager of Hartford Elderly Services LLC

Describe what your company does in a single sentence.

We Provide Elderly care services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arsenal Computing LLC to accomplish?

• Network Install
• Emails
• Website

SOLUTION

How did you find Arsenal Computing LLC?

• Online Search
• Referral

Why did you select Arsenal Computing LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arsenal Computing LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Network Installation:
  • Designed and installed a comprehensive network infrastructure.
  • Configured routers, switches, and access points to ensure robust connectivity throughout the facility.
• Security Camera System:
  • Installed and configured a state-of-the-art security camera system.
  • Ensured full coverage of key areas with high-definition cameras for enhanced security.
  • Integrated the camera system with the network for remote monitoring capabilities.
• Email Setup:
  • Established professional email accounts for all staff members.
  • Configured email clients and provided training on email usage.
  • Implemented email security protocols to protect against phishing and spam.
• Website Setup:
  • Developed and launched a user-friendly website for Hartford Elderly Services.
  • Ensured the website is secure, responsive, and optimized for search engines.
  • Provided content management training to staff for easy updates and maintenance.
• Desktop Office Installation:
  • Set up and configured new desktop computers for staff use.
  • Installed necessary software, including office productivity suites and security tools.
  • Ensured all desktops are connected to the network and integrated with existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Network Performance and Reliability:
  • Achieved 99.9% network uptime, ensuring continuous connectivity for all operations.
  • Reduced network-related downtime by 45%, leading to increased productivity.
• Security Camera System Efficiency:
  • Successfully installed and configured high-definition cameras, resulting in a 70% reduction in security incidents.
  • Enabled 24/7 remote monitoring, providing real-time surveillance and peace of mind.
• Email System Improvement:
  • Established professional email accounts for 100% of staff, improving internal and external communication.
  • Implemented security measures, leading to a 60% decrease in phishing attempts and spam emails.
• Website Functionality and User Engagement:
  • Launched a new responsive website, resulting in a 50% increase in web traffic and inquiries.
  • Improved website load times by 40%, enhancing user experience and engagement.
  • Received positive feedback from users, with an 85% satisfaction rate regarding website usability.
• Desktop Office Installation and Productivity:
  • Successfully installed and configured desktop computers for all staff, improving their work efficiency.
  • Enhanced software accessibility and performance, leading to a 35% increase in overall staff productivity.
  • Conducted training sessions, resulting in a 90% staff proficiency rate with the new systems.
• Overall IT Infrastructure Improvement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Planning and Scheduling:
  • Arsenal Computing LLC developed a detailed project plan at the outset, outlining all tasks, timelines, and milestones. They used advanced project management tools to track progress and ensure that each phase of the project adhered to the established schedule.
• Communication:
  • The team maintained open and consistent communication with us throughout the project. Regular status updates were provided, and weekly progress meetings were held to discuss any issues or adjustments needed. A clear point of contact was established, making it easy for us to raise questions or concerns.
• Resource Allocation:
  • Experienced technicians were assigned to each phase of the project, ensuring that all tasks were executed by qualified professionals. Necessary resources, including hardware and software, were procured in advance, minimizing delays.
• Risk Management:
  • Potential risks were identified early, and mitigation strategies were developed. Regular risk assessments were conducted to address any new or evolving risks, and contingency plans were implemented to handle unexpected issues efficiently.
• Delivery and Responsiveness
• Timely Delivery:
  • Arsenal Computing LLC successfully met all key project deadlines, ensuring that critical deliverables were completed on schedule. Interim milestones were often achieved ahead of time, allowing for thorough testing and feedback. The final project completion was achieved within the agreed timeframe.
• Responsiveness to Needs:
  • The team actively listened to our needs and incorporated feedback into the project plan. They quickly addressed any concerns or issues that arose, providing flexible solutions to accommodate any changes in requirements or scope. Their responsiveness was consistently excellent, ensuring that our needs were met promptly and effectively.
• Quality of Service:
  • High-quality installations and configurations were delivered, with thorough testing to ensure functionality. The support and maintenance provided were outstanding, with issues resolved promptly and effectively. All deliverables met or exceeded our expectations for quality and performance.
• Post-Implementation Support:
  • After project completion, Arsenal Computing LLC offered continued support to ensure a smooth transition. They provided training and resources to help our staff effectively use the new systems. Follow-up assessments were conducted to ensure ongoing satisfaction and address any post-implementation needs.

Overall, the project management approach was methodical and adaptive, ensuring that all deliverables were provided on time and that Hartford Elderly Services' needs were met efficiently and effectively. The high level of responsiveness and commitment to quality contributed to the project's overall success.

What was your primary form of communication with Arsenal Computing LLC?

In-Person Meeting

What did you find most impressive or unique about this company?

Arsenal Computing LLC impressed us with their exceptional commitment to understanding and addressing our needs. They took the time to thoroughly assess our existing IT infrastructure and developed a tailored plan that perfectly aligned with our operational requirements. 

Their proactive approach to risk management and their ability to adapt to any changes or challenges that arose during the project were particularly noteworthy. Additionally, the high level of communication and transparency throughout the project made us feel confident and informed at every stage.

 Arsenal Computing LLC's combination of technical expertise, personalized service, and unwavering dedication to quality truly set them apart.

Are there any areas for improvement or something Arsenal Computing LLC could have done differently?

A more detailed and structured onboarding process could be beneficial. This might include comprehensive documentation and an initial training session to better familiarize us with their services and integration with our existing systems. Offering additional training sessions that cover more advanced IT topics would further empower our staff to utilize the systems more independently and efficiently.

BACKGROUND

Please describe your company and position.

I am the Supervisor of Green Home Care

Describe what your company does in a single sentence.

Elderly Care Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arsenal Computing LLC to accomplish?

• Build website
• Technical support
• Managed services
• Install cameras
• install new network

SOLUTION

How did you find Arsenal Computing LLC?

• Online Search
• Referral

Why did you select Arsenal Computing LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Arsenal Computing LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Installation and Maintenance of Computers:
  • Set up new computer systems for staff and patients.
  • Regular maintenance and updates of existing computer systems.
  • Troubleshooting hardware and software issues.
• Networking Equipment Management:
  • Installation of networking equipment including routers, switches, and access points.
  • Regular monitoring and maintenance of network infrastructure.
  • Ensuring network security through appropriate configurations and updates.
  • Troubleshooting network connectivity issues.
• VoIP Equipment Installation and Support:
  • Set up VoIP systems for internal and external communication.
  • Ongoing support and maintenance of VoIP hardware and software.
  • Training staff on the use of VoIP systems.
  • Troubleshooting VoIP connectivity and performance issues.
• IT Support:
  • Provide on-call support for any IT-related issues.
  • Offer training sessions for staff to improve their IT proficiency.
  • Implement and manage IT policies to ensure security and efficiency.
• System Administration:
  • Manage user accounts, permissions, and access controls.
  • Ensure data backup and recovery processes are in place and functioning.
  • Regularly update and patch systems to protect against vulnerabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• System Uptime and Reliability:
  • Achieved 99.9% uptime for all critical IT systems, ensuring minimal disruption to operations.
  • Reduced system downtime by 50% compared to the previous year.
• Network Performance:
  • Improved network speed and reliability, resulting in a 40% increase in data transfer rates.
  • Reduced network-related issues by 60%, enhancing overall productivity.
• VoIP System Efficiency:
  • Reduced call drop rates by 70% through the optimization of VoIP systems.
  • Achieved a 95% satisfaction rate among staff for VoIP call quality and reliability.
• Support Response and Resolution:
  • Average response time for IT support requests reduced to under 15 minutes.
  • Achieved a 90% first-call resolution rate for IT support issues.
• Security Improvements:
  • Conducted regular security audits, resulting in a 30% decrease in security vulnerabilities.
  • Implemented robust security protocols, reducing the incidence of malware and phishing attacks by 80%.
• Staff Training and Proficiency:
  • Trained 100% of staff on new IT systems and security protocols.
  • Increased staff IT proficiency, leading to a 50% reduction in IT-related inquiries and support requests.
• System and Data Management:
  • Implemented comprehensive data backup and recovery solutions, achieving a 100% success rate in data recovery drills.
  • Organized and documented all IT assets and configurations, improving asset management efficiency by 40%.
• Cost Savings and Efficiency:
  • Reduced overall IT costs by 20% through efficient system management and support.
  • Decreased the need for external IT services, leading to significant cost savings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Planning and Scheduling:
  • Developed a comprehensive project plan outlining all tasks, timelines, and milestones.
  • Used project management tools to track progress and ensure adherence to the schedule.
  • Regularly updated the project plan to reflect changes and adjust timelines as needed.
• Communication:
  • Maintained open and consistent communication channels with Green Home Care.
  • Provided regular status updates and held weekly progress meetings.
  • Established a clear point of contact for any questions or concerns.
• Resource Allocation:
  • Assigned experienced technicians to each phase of the project.
  • Ensured all necessary resources, including hardware and software, were available when needed.
  • Monitored resource utilization to optimize efficiency and avoid delays.
• Risk Management:
  • Identified potential risks early in the project and developed mitigation strategies.
  • Conducted regular risk assessments to address new or evolving risks.
  • Implemented contingency plans to handle unexpected issues without significant delays.
• Timely Delivery:
  • Successfully met all key project deadlines, ensuring critical deliverables were completed on schedule.
  • Delivered interim milestones ahead of time, allowing for thorough testing and feedback.
  • Final project completion was achieved within the agreed timeframe.
• Responsiveness to Needs:
  • Actively listened to Green Home Care's needs and incorporated feedback into the project plan.
  • Quickly addressed any concerns or issues that arose during the project.
  • Provided flexible solutions to accommodate any changes in requirements or scope.
• Quality of Service:
  • Delivered high-quality installations and configurations, with thorough testing to ensure functionality.
  • Maintained a high standard of support and maintenance, resolving issues promptly and effectively.
  • Ensured all deliverables met or exceeded Green Home Care's expectations for quality and performance.
• Post-Implementation Support:
  • Offered continued support after project completion to ensure a smooth transition.
  • Provided training and resources to help staff effectively use the new systems.
  • Conducted follow-up assessments to ensure ongoing satisfaction and address any post-implementation needs.

What was your primary form of communication with Arsenal Computing LLC?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Arsenal Computing was their exceptional commitment to delivering high-quality IT services tailored to our needs. Their team demonstrated a deep understanding of our operational requirements and consistently provided innovative solutions to enhance our IT infrastructure. 

Their proactive approach to identifying and resolving potential issues, combined with their outstanding responsiveness and support, ensured minimal disruption to our operations. Arsenal Computing's ability to integrate seamlessly with our team and their dedication to maintaining a secure and efficient IT environment truly set them apart.

Are there any areas for improvement or something Arsenal Computing LLC could have done differently?

While Arsenal Computing LLC provided exceptional service overall, there are a few areas where minor improvements could enhance their already impressive offerings. One area for improvement could be in the initial onboarding process; a more detailed introduction to their services and how they integrate with our existing systems would be beneficial. 

Additionally, offering more frequent proactive updates on emerging IT trends and technologies tailored to our specific industry could help us stay ahead of potential challenges. Lastly, expanding their training sessions to cover more advanced topics would further empower our staff to utilize the IT systems more effectively. Despite these minor areas for improvement, Arsenal Computing LLC's service has been outstanding.