What was the scope of their involvement?
To overcome problems with our form collection processes, notification alerts, and other methods of client communication, Arrow Root Media suggested we move our website to a WordPress dedicated server. This was the first project the team completed. In addition to the site migration, they also made bug fixes, plugin adjustments, and provided some troubleshooting services. On a second project, The Arrow Root Media team worked on improving our digital membership application. The code was old and the program was no longer performing as it was supposed to. The team rewrote the code from scratch and reintegrated it into our website and database. Fixing these elements helped us in our efforts to secure potential clients.
Currently, they are working on two more projects for our company. First, Arrow Root Media is developing a custom job board plugin with integrations to our website forms and our Salesforce CRM platform. This will automate some of our operative processes, save our staff time, and give our system some longevity. They are also designing and developing a new website for our sister company, which also falls under the nonprofit umbrella. We collaboratively test each product to make sure they are up to standard.
What is the team composition?
I work mainly with the CEO, who manages a larger team.
How did you come to work with Arrow Root Media?
I first found them on Yelp. Our original website was set up by a number of out-of-state companies, but for this project, I was eagerly looking for a local partner who I could interact with in person. Arrow Root Media had five-star reviews and it sounded like they provided a well-tailored service. After some introductory phone calls, I decided they were a good fit. We had a nice rapport and I could already tell they would be a valuable resource for my organization.
How much have you invested with them?
So far, I estimate we’ve spent about $20,000–$25,000.
What is the status of this engagement?
We started working together in January 2017 and the partnership is ongoing.