Arohatech

BACKGROUND

Please describe your company and your position there.

Physician Office for Pulmonary and Sleep Medicine. I am the owner and the Physician

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arohatech, and what were your goals?

I hired the company to build two websites, one website was supposed to be for a sleep telemedicine clinic, and the other A pulmonary telemedicine clinic, and both with e-commerce.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had been in contact with the vendor since 2013 and initially went with another company that did not complete my website after paying them about $12-$15,000.They came highly induced by Deloitte & Touche, as one of the 50 upcoming IT services companies in Asia. I therefore hired them to build to websites for a total of US$20,000.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first website was for sleep telemedicine. It was a website that was going to cater to testing patients for sleep apnea by sending a portable sleep monitoring device after consultation with a healthcare provider on our website. The patient would come and take a quiz to assess the level of their risk of having sleep apnea. If deemed to be intermediate to high risk, they will then be encouraged to talk to a sleep Dr. on our website and then be subjected to testing for sleep apnea.

The second website was supposed to be a pulmonary telemedicine clinic where patients would come to talk to pulmonary specialists and get diagnosed and treated for their ailments. The specialists would write prescriptions for the patients and prescriptions for testing needed for diagnosis.

How many people from the vendor's team worked with you, and what were their positions?

I initially talked to Abhishek Singh, who was supposed to be the project manager, and later spoke to the chief operating officer Harman Malhotra after significant delays in delivering the websites. Websites were supposed to be delivered within six months but Took almost 18 months.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I just tried to use both of the websites after the pandemic and discovered that both were unsecured. I hired another IT company To assess the readiness of both websites for use on the Internet. They found that several functionalities on the website had not been properly completed and also that there were files that were corrupt that needed recoding. That company is now completing the websites at an additional cost of US$3000.

Describe their project management style, including communication tools and timeliness.

They do not communicate well and the only time they approached me was when payment was due. I am the one who had to always call for updates on the project. There were never proactive to call me and give me an update on the status of the projects. They in my opinion use the pandemic as an excuse to delay the completion of my projects.

What did you find most impressive or unique about this company?

They are like any other company and seriously do not see why they were endorsed by Deloitte & Touche. I was expecting a more responsive, dynamic, and timely service. Communication was very poor and as I said above, communication from their side usually came when payments were due. I never got an update from them about the projects. If I needed an update, I had to make the call.

Are there any areas for improvement or something they could have done differently?

They need to communicate better, needs to deliver websites that are functioning as agreed. I am giving them a rating of 1/5 because the websites they delivered are not ready for business as we had agreed upon.

BACKGROUND

Please describe your company and your position there.

Our company provides easy to use website development tools to users on SAAS based model. There are 12 employees in our organization and I am the head of product development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arohatech?

We hired Arohatech for conceptualization of our business requirements, designing UI/UX and developing the website (our SAAS portal) with required functionalities.

What were your goals for this project?

Our goal was to build an user friendly website tool, where one can choose from predefined beautiful themes and get their whitelabeled business website running within minutes. Much like what Wix does but with the power of Wordpress CMS.

SOLUTION

How did you select this vendor?

We found them online and they are the only company we contacted. At first stage, their experience and awards caught our attention and later they proved it with excellent demonstration of their skills. So we didn't have to go anywhere else.

Describe the project and the services they provided in detail.

They designed complete UI/UX and developed the website where one can choose from multiple themes, customize settings and launch their website. Arohatech also helped us in Membership Management, Payment Gateways and various other functional aspects of our SaaS web portal. Basically, they were involved with Consulting, Design and Development services.

What was the team composition?

They followed AGILE SCRUM with a team size of 5.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are a profitable company and have thousands of users using our website development tool. Our customers are happy and we are excited.

How was project management arranged and how effective was it?

It was seamless. Their communication, availability, language and of course the skills, it was all beyond what one might expect from any company.

What did you find most impressive about this company?

They were always willing to over-deliver and demonstrated very true and technical opinions on various occasions. This was quite impressive.

Are there any areas for improvement?

Nopes

BACKGROUND

Please describe your company and your position there.

Freedom Fuels imports and distributes quality liquid fuels through bulk terminal and retail operations primarily in South East Queensland and along the East Coast of Australia. I am the IT Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arohatech?

Redesign our External website

What were your goals for this project?

We were looking for a easy to use site, with mobile capabilities.

SOLUTION

How did you select this vendor?

The Vendor was located through a web search.

Describe the project and the services they provided in detail.

They designed and built our entire website. The site included site searches and document repositories. It also included email capabilities. Their services included providing alternatives for approval.

What was the team composition?

2 Web Developers, 1 UI/UX Designer, 1 Project Manager

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have had positive feedback from our customers as to the revised look of the site.

How was project management arranged and how effective was it?

Project management was email based but was effective.

What did you find most impressive about this company?

Low costs.

Are there any areas for improvement?

It would be good to see progress online, ie) expected dates of release etc.

BACKGROUND

Please describe your company and your position there.

We are human resource management company helping connect Job Seekers with Employers with the help of technology. We are a start up with 25 Employees and 30 strategic partners spread across various geographies such as US, UK, Australia and India. I am the Project Manager taking care of the system and tools development with respect to our HR related processes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arohatech?

Earlier we used to screen candidates manually using Excel and similar tools which was not efficient specially when dealing with millions of job seeker profiles. We had similar issues with managing our client activities. So, we decided to hire Arohatech for designing and development of our Recruitment Tools for pre-assessment, screening of jobs and job seekers profile, managing data and reporting. They helped us in automating our processes with the help of easy to use and interactive interface. We also got developed a CRM for managing our customers. They also helped us in setting up our hosting environment along with designing couple of landing pages. This was complimentary :-)

What were your goals for this project?

Being a startup, it was imperative that the web application and tools that we are going to get developed should not only cover our business requirements but also be cost effective. This system was going to be the backbone of our business model and without it our growth could have stagnated. Looking at the requirements and cost factors we decided to go with Content Management System and customizing it to our business requirements. We were after User Roles Management, highly efficient search module, Custom form fields, Data Master, and a responsive interface which can be accessed on any device. We also envisioned about having a custom-built reporting dashboard which can display reports and critical information to us and our clients in real time. After discussion with Arohatech, we finally agreed on going with Drupal CMS as our backend system and ReactJS based real time dashboards. WebSocket, Rest APIs, MySQL and Elasticsearch are few other technologies used in our web application backend.

SOLUTION

How did you select this vendor?

We initially tried to hire a company through a freelancing portal but that didn’t work out. Finally, we posted our requirements on few Linkedin Groups. There we got in touch with Arohatech along with several hundred companies. Since, pre-assessment of profiles is what we generally do, we were able to shortlist 5 companies very easily. We had several conversations with all of them and after thorough due diligence we decided to go with Arohatech.

Describe the project and the services they provided in detail.

This is a web application built for our internal use which can automatically perform application tracking by analyzing each job requirement and suggesting best matched candidates. The system allows us to efficiently perform advanced search on millions of candidate records within few seconds. There is an inbuilt CRM system which helps us in managing our sales pipeline and keeping track of activities related to our customers and job seekers. The backend of our application is secured with proper roles and permissions management for our staff. There is a custom built front-end interface which is accessible only to our clients where they can see the real time reports, detailed analytics using Artificial Intelligence and know-how of our recruitment stages. Arohatech helped us in prototyping, designing and developing all these features. They also managed our Cloud Hosting on Amazon AWS and took care of all Devops related requirements.

What was the team composition?

In our case, CEO of the company was our direct point of contact. Along with him we were assigned a project manager, a designer, 4 developers and a QA.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Of course. Before we started this project, we were having hard time in managing requirements of our customers. There were around 10 big clients at that point, and we were like up to our neck. But after successful implementation of this web portal our efficiency has grown by 300%. Now we are managing around 30 big clients and over 100 small businesses with same workforce that we had before this project. And our success rate has also improved drastically.

How was project management arranged and how effective was it?

As advised by Arohatech, we decided to go with Agile Scrum approach for this project. Though we already knew what exactly is required to be developed, but Agile offered us additional control over whole project so we agreed to it. We used Jira and Confluence for managing our sprints and documentations. This was our first experience with these tools and terms like Scrum, Sprint etc so in the beginning we faced few hiccups due to lack of our knowledge or you could say due to time zone differences and other small issues that are inevitable while working with an offshore development company. But finally, we must say that fantastic support and guidance from Arohatech made us zoom past these challenges quite easily.

What did you find most impressive about this company?

We appreciate all the efforts they put into our project. Their knowledge, support, people, communication, execution skills were great. They were excellent in almost all areas of their operations.

Are there any areas for improvement?

I think they should look into the tools that they use for project management. We had hard time working on Jira. I know it’s the best Agile tool available in the market, but some easy to use alternatives for clients like us would make a huge difference.

BACKGROUND

Please describe your company and your position there.

We are an independent advertising and marketing contractor providing strategic and creative services to SMEs in Canada and the United States. We often build websites for clients as part of an overall marketing campaign and all aspects of digital communications, including mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arohatech?

We have done multiple projects together and Arohatech is the ongoing IT support for our company. They have been providing IT services across many platforms for our key clients. For example, they developed a job portal with artificial intelligence aspects to it. It was an exciting project.

They developed an auction portal and as well as many Wordpress and CMS-based business and eCommerce web sites. They are currently developing an innovative mobile app for a tourism client we have, Houseboat Holidays who are just entering the digital world. We service many startups and Arohatech plays a critical role in project development.

What were your goals for this project?

The goals for our projects are always focused on finding more efficient ways to use technology when helping our clients with their businesses. For many clients, it is important that their ideas are properly mapped into working digital solutions that help them prepare for the market.

SOLUTION

How did you select this vendor?

We consulted with our business partners and Arohatech was a strong recommend. We compared them to a couple of companies we found online on certain parameters, including price, trustworthiness, IT capabilities, skills, experience, awards and similar factors. The testimonials and client reviews were especially helpful.

Describe the project and the services they provided in detail.

The auction portal was a re-sellable white label application designed for charities to host their own, branded, online fundraising auctions. The application gives full control to the user allowing them to customize and specialize auction parameters. ArohaTech provided various services related to and directly in the application.

This included; Building a workflow application From initial briefing to deployment, Arohatech took the lead in the production process Helping in User Interface design They helped us in wireframing and designing the UI. Programming Arohatech developed the programming and the logic behind the application using PHP, ReactJS, Elasticsearch, MySQL, etc.

Project Mangement Arohatech assigned Abhi to our project and he led the teams through the production process ensuring milestone dates were met, budgets were maintained, and approvals were sought early and frequently so there was no feeling of having our backs up against the wall.

Testing Built into the schedule were serval testing touch points during Sprints. Hosting environment Helped in configuring host servers and deployment of the website

What was the team composition?

Arohatech Agile Team consisted of: 1 Certified Scrum Master 1 Project Manager 1 UI Designer 2 Backend Developers 2 Front end Developers 1 DevOps 1 Tester We liked the dedicated project manager approach ArohaTech takes. Some companies switch them around so no one person has an overview of the project. The people assigned to the project saw the project through.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project was not only a great success for our client, it became a strong example we use when approaching other companies for projects. Our client was thrilled. They had multiple charities sign up and they more than met their projections.

How was project management arranged and how effective was it?

There were constant production meetings so every step was tested and approved in a timely manner, keeping us ahead of our production schedule.

What did you find most impressive about this company?

What is most impressive was how quickly and seamlessly they almost integrated into our company. They were proactive and responsive. Nothing started to lag or fall between the cracks.

Are there any areas for improvement?

I thought about this question and I couldn't think of anything significant.