Secure, cost effective, managed IT that WORKS!
Arnet Technologies has been in business since 2008, providing enterprise-level managed services, cloud computing, IT support, and more. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients’ office's IT up and running.
"Using innovative technology solutions to help our clients succeed"
We work with many types of businesses across many sectors — from legal to insurance firms, eliminating their IT issues and providing them with robust technology that keeps their business moving forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, so do we.
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the project
Managed IT Services for Apparel Company
"Arnet Technologies is responsive, accessible, and available to fill urgent needs."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of stores at a retailer in the apparel industry. Our product lines are t-shirts, hoodies, crew necks, and sports and pop-culture licenses.
What challenge were you trying to address with Arnet Technologies?
We hired them to take care of IT related issues: wiring, hardware, internet, etc.
What was the scope of their involvement?
They do ticketing for us, troubleshooting any problems that come up. A lot of it is errors, but we also seek their guidance on various technology purchases. We’re trying to lean into their expertise when it’s most pertinent.
They work on-site in our retail stores and our home office, and/or they work remotely.
What is the team composition?
We have one main account resource or project manager that we work with, but we’re also able to tap into their full support team when needs arise. We also work up the chain with the owner depending on the scope of the information we need.
How did you come to work with Arnet Technologies?
I cannot speak to this, as I was not part of the decision-making process.
What is the status of this engagement?
We’ve been working together since January 2014.
What evidence can you share that demonstrates the impact of the engagement?
They’ve been instrumental in point of sale (POS) operations, connectivity and network issues, and any sort of troubleshooting. We’ve opened stores and they’ve come in and orchestrated our POS connectivity. The ease of that has improved over time — it was a huge headache a few years ago.
How did Arnet Technologies perform from a project management standpoint?
I have a dedicated PM that I can text and call, as well as an after-hours support line. Arnet Technologies is responsive, accessible, and available to fill urgent needs.
They go on-site if needed — they’re good at scheduling that out and getting those projects taken care of to 100% satisfaction.
What did you find most impressive about them?
We’ve been working with them since 2014, and I just came on board, but I will say that having a dedicated representative that will answer us at any time is very valuable for a retail business that operates beyond traditional business hours.
Are there any areas they could improve?
They seem to be a good partner in the IT space, and we haven’t had any significant hiccups.
Do you have any advice for potential customers?
Make sure you’re aligned on the needs that Arnet can support. I don’t have any insight into this, but I imagine there might be some technical issues that could be over their head. We haven’t come across any yet, however.
Internal POS processes have been immensely simplified thanks to Arnet Technologies work. Their dedication to 100% satisfaction means they respond outside of traditional hours and focus on fast scheduling. Potential customers will find them to be a smooth operator and a responsive partner.