What evidence can you share that demonstrates the impact of the engagement?
I wanted to make sure it’s exactly what I want before I launch it, so I don't have any results yet. Hopefully, it will be finished this month.
How did Armia Systems perform from a project management standpoint?
Their project management seems satisfactory, but I was indifferent about it at first. The only bad part was spending the money I didn’t think I would have to. In the beginning, there was a little bit of confusion because of our language barrier. When I talk to them over Skype, I sometimes have to go over things a few times depending on who I’m speaking with to make sure we understand each other. This communication problem may have caused some delays or things being done wrong at first.
I communicated with the project manager and the entire team. I am more comfortable communicating with only one person due to our language barrier, and I’ve had repeated trouble understanding one specific person on their team. We interacted through Skype every other week, but it got to the point where I was more comfortable sending emails because it didn’t make sense to use Skype for general questions
There were a lot of technical issues in the beginning. For example, I was having problems with the site loading, and I brought this to their attention numerous times, but they didn’t think I knew what I was talking about. I was looking at other servers, and knew they had to have high qualities for this software in particular to function. It was going to cost me a lot of money to put it on another server, like GoDaddy. I talked to Jon [Director of Sales and Marketing, Armia Systems] in Chicago, and he said he didn’t understand why I wanted to spend money when I was receiving free hosting. However, free hosting wasn’t beneficial to me if the website didn’t work. They finally listened to me and examined the problem.
After a customization, they would claim everything was good to go. Then, if something wasn’t working or if there were bugs, they would tell me they needed additional time despite their original claim. Throughout the process, there’s been a lot of bugs in the system, but they did eventually work them out.
What did you find most impressive about them?
I don’t have a lot to compare my experience to.
Are there any areas they could improve?
They should have been more upfront about the cost, and it seemed they lied in the beginning concerning this. It cost me 4-5 times the promised amount after I purchased the software. They didn’t disclose this initially, so I’m not really happy about that. They misled me by saying most customizations are under $1,000 and that I should only need one, but only one customization has fallen into that bracket.
They had a person working on their team in the beginning of the project who quit a few months later, and because he had given me bad advice regarding the project, I lost all that money. It was like hiring another company to promote it. They also initially told me I wouldn’t have to pay for hosting, but 2 years later, I found out that was a lie as well.