Evidence and insight to bring your story to life

Bronze
VERIFIED

Arlington Research is a full-service agency. We provide clients from around the world with robust data via quantitative research, in depth exploration via qualitative research, and audits on what’s out there already via desk research. All our team are director level and are brutally focused on providing intelligent analysis and creative insight that help our clients bring their story to life.

 
$5,000+
 
Undisclosed
 
2 - 9
 Founded
2015
Show all +
2 Kingdom Street, United Kingdom
headquarters
  • 6 Floor
    2 Kingdom Street, LND W26BD
    United Kingdom
other locations
  • 100 Longwater Avenue
    Reading, BRK RG2 6GP
    United Kingdom

Portfolio

Key clients: 
Epson, Kaspersky, Staples, Alphabet, Iron Mountain, Sage, One Login, Gigya, IDEX, Diebold, Berkeley Communications, Media Frenzy
Don't stop, the future is now Image

Don't stop, the future is now

In the midst of the global pandemic Arlington Research conducted a global piece of market research studying 13,000 consumers from 14 countries to better understand perception surrounding company communications during this unprecedented time.

We found that just under a third (31%) worry that the

businesses who have gone quiet (with no news or content being shared) during the Covid-19 pandemic are in financial trouble.

Reviews

Sort by

Survey for Integrated Communications Agency

"Their ability to identify the data that provides such guidance is truly impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - May 2020
Project summary: 

Arlington Research created a survey for an integrated communications agency. The team created and distributed an online survey of 12 questions with ranked responses as well as respondent profiling

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Marketing Services Director, Media Frenzy Global
 
Verified
The Review
Feedback summary: 

The survey recieved 13,000 responses from consumers worldwide, with 2,500 responses from US citizens. Arlington Research works to ensure both teams are on the same page throughout the project. The team is hard-working, detail-oriented, and dedicated.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Media Frenzy Global is an integrated communications agency focused on B2B technology clients. I am the Marketing Services Director, responsible for strategy and branding initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arlington Research?

We wanted to understand the how the U.S. market was responding to commercial communications during the COVID-19 pandemic relative to the rest of the world.

This involved identifying prospective respondents worldwide, fielding an online survey, aggregating and segmenting the data, conducting an analysis, and reporting the findings. We relied on Arlington for the survey design, recruitment, deployment, data collection, analysis, and write-up.

What were your goals for this project?

We wanted to understand the impact of the COVID-19 pandemic on how markets consume and engage with content of all kinds: earned, paid, customer communications, and even internal communications. Our first concern was making sure our clients were getting the services they need to persevere during this extraordinary time.

Many of our clients have international footprints, so the U.S. perspective relative to the rest of the world was important. We also recognized that such information would be of interest to a range of companies. So we were looking for broad and extensible insights that would serve more than just our clients.

SOLUTION

How did you select this vendor?

We have worked with Arlington in the past and had the best possible experience.

Describe the project in detail.

The survey received responses from 13,000 consumers worldwide, with 2500 in the U.S. alone. It consisted of an online survey of 12 questions with ranked responses, plus respondent profiling.

Due to the timeliness of the project, tabulation and analysis was performed on an accelerated schedule. Arlington also packaged the report for distribution.

What was the team composition?

Our primary interaction was with their Managing Director, while members of his team handled the day-to-day, each of whom was very seasoned and accomplished.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Use of the study in new client outreach drove the highest responses we've seen for paid social. While the topic was of great interest, the scope and detail of the study made it an extremely attractive offer.

It continues to attract a great deal of attention. Because the primary goal of the project was service to existing clients, it's not appropriate to share how this has influenced our work for them. But it has served us very well.

How effective was the workflow between your team and theirs?

The workflow was seamless. We enjoyed complete visibility into the process. Any questions we had were answered quickly and completely. And every one of the deadlines was met without fail. Most of the communications were via email, with conference calls at key milestones, and a routine cadence of status reports.

What did you find most impressive about this company?

Arlington are not bean-counters or bloodless statisticians. While they are rigorous and detail-oriented in their methodologies, they understand how research findings need to be leveraged. This places their greatest strength in their analysis. They structure their studies to deliver meaningful and actionable results.

They go where the findings lead. And they are able to interpret those findings in ways that serve larger business objectives. They don't conduct research for research's sake. They provide valuable aids to judgment in guiding business decisions. Their ability to identify the data that provides such guidance is truly impressive.

Are there any areas for improvement?

None whatsoever.

5.0
Overall Score As good as it gets!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We knew we were in good hands.
  • 5.0 Cost
    Value / within estimates
    Surprising value!
  • 5.0 Quality
    Service & deliverables
    First rate, in process and product.
  • 5.0 NPS
    Willing to refer
    We'd refer them to everybody.

Market Research for E-Commerce Provider

"It was worth every penny."

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Apr. - May 2020
Project summary: 

Arlington Research conducted market research for a leading end-to-end eCommerce provider. The team ran a 10 question service about the e-commerce habits of Americans during the COVID-19 pandemic.

The Reviewer
 
1,001-5,000 Employees
 
Allen, Texas
Reagan Morgan
Director of Marketing, PFS
 
Verified
The Review
Feedback summary: 

The analysis provided met the expectations of the internal team. Arlington Research is thorough and hard-working, ensuring high-quality results. The team is professional, knowledgeable, and easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

PFS is the operations business unit of PFSweb, Inc., a leading end-to-end eCommerce provider. Drawing upon 25+ years of experience and innovation in both the B2C and B2B channels, we provide the operational infrastructure, services, and systems to facilitate our clients' eCommerce channels. I am the Director of Marketing for PFS, in charge of all branding, content creation, PR/Media, tradeshows, analyst relations, and sales support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arlington Research?

We approached Arlington Research to help us conduct first-party research about the eCommerce purchasing behaviors of US citizens as a result of the COVID-19 pandemic. We had done a similar project with them in the UK the month before, and we wanted to follow that up so we could compare/contrast the results between the two countries.

What were your goals for this project?

We wanted to understand if consumers had changed their buying behaviors due to all of the local restrictions. This included how they shopped by category, brand, channel, etc. We wanted the data to create thought leadership content, to share with our PR firm for media reach out, and to share with our internal client base to consult with them about their business.

SOLUTION

How did you select this vendor?

We had used them in the past due to our relationship with Berkeley Communications being our PR firm of record for a year and a half.

Describe the project in detail.

We commissioned a 10 question survey that was aimed to gather insights about eCommerce purchasing behavior. We wanted to 2-3 identical questions from our UK survey so we could compare apples to apples as much as possible. Once we settled on the key themes, the Arlington team drafted questions for our review.

After a review call we had the survey questions done, and the Arlington team went to work gathering results. We got the initial raw data back in 2 weeks, and then an additional week for the analysis that was presented to us with key findings and recommendations.

What was the team composition?

We had a project manager for day-to-day contact, and the managing director was also involved to give insight and consultation. Also involved was our PR firm, Media Frenzy Global, who helped set everything up and will be composing the thought leadership and media outreach.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While we are still formulating the thought leadership piece and the overall project is not complete yet, we are thrilled with the work we got back from Arlington. They were thorough and helped us keep to best practices in regards to the research. I was especially grateful for the analysis document they put together (which they did in our template) to help us understand the key highlights and what data was useful. It was worth every penny.

How effective was the workflow between your team and theirs?

Even though there was a time difference, it was good. You had the client (us), our PR firm (MFG) and Arlington and while that can be a lot of cooks in the kitchen it worked well to get different perspectives.

What did you find most impressive about this company?

The analysis document given at the end was exactly what we needed. Going through raw data is hard, but the way they presented it with key themes written out, as well as charts, helped us look at each question from several angles to glean the best insights possible.

Are there any areas for improvement?

Only minor suggestion is since the survey (and the client) was based in the US, we had a few moments where the cultural use of terms was off for the US market. We easily corrected it, but a US-based resource would be ideal in the future to avoid those confusions.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Market Research for Digital Solutions Agency

"We weren't just given the data, they explained clearly what this meant to us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. - Mar. 2020
Project summary: 

Arlington Research implemented a research project to understand consumer opinions and gather insights for the sales team. This involved gathering the opinions of 2,000 individuals.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Barney Dick
CEO, Crowd Control
 
Verified
The Review
Feedback summary: 

The data helped the client's sales team make smart decisions for their next steps in the region. The team maintained a communicative workflow marked by weekly reports with easy-to-understand data. The specialists are expert consultants.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a digital solutions agency. Marketing professional with over 15 years extensive experience in B2B/B2C, creating bespoke routes to market, delivering creative excellence, developing new business models and increased revenue streams. Key industries include; music, leading branded alcoholic beverages, media, management consultancy and software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arlington Research?

A research project into consumer opinions across the region

What were your goals for this project?

Understand consumer culture and get insights for our sales team

SOLUTION

How did you select this vendor?

RFP with three other agencies that were recommended but Arlingtons transparency and pitch made them the perfect fit for our needs.

Describe the project in detail.

Market research piece into consumer opinions of 2000 individuals.

What was the team composition?

We worked with 2 research directors with minimum of 20 years experience.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The data helped inform our sales team of next steps in region.

How effective was the workflow between your team and theirs?

Seamless omni channel comms strategy with end of day messaging and weekly wrap reports with easy to decipher data

What did you find most impressive about this company?

Expertise and consulting. We weren't just given the data, they explained clearly what this meant to us.

Are there any areas for improvement?

No, this is the first time working with them and I will be using Arlington for all future projects.

5.0
Overall Score Pitch, Price, Implementation and Delivery were all top marks.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Completely integrated with our timelines
  • 5.0 Cost
    Value / within estimates
    Best value
  • 5.0 Quality
    Service & deliverables
    Seamless experience
  • 5.0 NPS
    Willing to refer
    Absolutely
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
Arlington Research Limited
Status
Active
Jurisdiction of Formation
United Kingdom
ID
09395984
Date of Formation
Jan 20, 2015
Last Updated
May 15, 2020
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Jun 10, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
3
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 6, 2020