What evidence can you share that demonstrates the impact of the engagement?
From a savings perspective, when I compare to them to onshore resources that I have here, I save probably about 40% on cost.
How did ARKA Softwares perform from a project management standpoint?
I do more of the project management on my end. I’ve been in more of the lead developer role and dealing directly with the developers as opposed to going through a project manager and handing over an entire project for them to execute from end to end. I have three different levels of people that I communicate with. On a very low level, I can speak directly to the developers, which has been good from a project management perspective on my end. I also have a dedicated account manager. I can also speak directly to upper management level contacts.
The resource quality has been a bit of a mixed bag. I’ve had one or two resources that have been absolutely excellent. I’d rate them 10 out of 10. I will be continuing with them on a permanent basis. Then, I’ve had a couple of other resources who have been a bit hit and miss from a communication perspective or executing the wrong solution, leaving me to have to tidy up their work. It’s like I have to try all the resources first before I can find what the best fit for me is.
What did you find most impressive about them?
They ask good questions around processes and technology compared to other developers who just say 'yes' to everything do everything without asking specific questions about the project.
They are really easy to deal with. They’re very friendly and very accommodating. I haven’t had any trust issues with them. They are just really delightful to work with.
Are there any areas they could improve?
If I was to start again, I would make sure that I have everything defined and nailed down upfront as opposed to trying to work with them as a development resource alongside me and drip feed them work.
Do you have any recommendations for a company that was considering hiring them?
I would recommend treating them like an external development house and have your project defined upfront. Go through proper project lifecycles. They’re really great with communication, but if you just feed them work piecewise, it can get lost in translation.