Ariya InfoTech

BACKGROUND

Please describe your company and position.

I am the CEO & Co-founder of Wayuvega

Describe what your company does in a single sentence.

3PL Logistics Aggregator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ariya InfoTech to accomplish?

• Shopify Marketplace Application

SOLUTION

How did you find Ariya InfoTech?

• Online Search
• Referral

Why did you select Ariya InfoTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Ariya InfoTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Develop Shopify Marketplace application 
   1. Shopify application UI/UX Design
   2. Api Integration with shopify ecosystem
   3. Order Flow Management from shopify to our system
2. Designing Shopify UI 
   1. Showing order details placed from our system over shopify ecosystem
   2. Adhering to best UI/UX practises to develop a clean and maintainable UI 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Developed Shopify Marketplace application

• Launched a fully functional MVP in 8 weeks, delivering 100% of the scoped features on time

• Achieved 1,200+ merchant sign-ups and processed over ₹5 lakh in GMV within the first month
Shopify application UI/UX Design
• Ran three rounds of usability tests, boosting task-completion rate from 75% to 92%
• Improved the System Usability Scale (SUS) score from 60 to 85
API Integration with Shopify ecosystem
• Implemented bi-directional sync with 99.9% uptime, eliminating 85% of manual reconciliation      tasks
• Processed 10,000+ orders automatically in the first quarter with zero data discrepancies
  Order Flow Management from Shopify to our system
• Reduced average order-processing time from 5 minutes to 30 seconds (an 90% improvement)
• Cut order-failure rate from 4% to under 0.5% through end-to-end validation
Designing Shopify UI
• Optimized front-end bundle size by 35%, resulting in a 40% faster first-paint time
• Achieved a Lighthouse performance score of 92+ on both mobile and desktop
Showing order details placed from our system over Shopify ecosystem
• Enabled real-time order updates with <2 seconds end-to-end latency
• Increased customer self-service adoption by 60%, reducing support tickets by 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely Delivery
Every major milestone was delivered on schedule:

The Marketplace MVP went live in week 8 as planned.
Initial UI/UX mockups were presented by the end of sprint 1, with final designs locked down in sprint 2.

API integrations and order-flow capabilities rolled out in sprints 3 and 4 without slip.
Shopify-UI components and real-time order-detail views were all deployed by their committed dates.

Responsiveness to Your Needs
They maintained an open Slack channel and bi-weekly review calls, solicited feedback at every stage, and typically turned around design or scope tweaks within 24–48 hours. When new edge-case requirements arose—such as custom order-status fields—they slotted them into the very next sprint, ensuring the solution always aligned with your evolving priorities.

What was your primary form of communication with Ariya InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep Shopify Ecosystem Mastery
They seamlessly integrated with 8 core Shopify APIs (Products, Orders, Fulfillment, Webhooks, OAuth, Billing, ScriptTags, and Metafields), enabling a truly native experience rather than a bolt-on solution.
Real-Time, High-Performance Sync
With end-to-end order-sync latency under 2 seconds and a 99.9% uptime SLA, they delivered a level of responsiveness you rarely see in third-party marketplace apps.
Modular, Test-Driven UI Library
Their custom component library featured 85% unit-test coverage and was built in a way that new developers could ship features 50% faster—an unusually fast ramp-up for a boutique team.
Data-Driven UX Improvements
They ran continuous A/B tests on key flows, driving a 17% lift in merchant onboarding completion and a 25% reduction in support tickets—proof that design decisions were grounded in real usage data.
Proactive Feedback Loop
Rather than waiting for formal reviews, they implemented daily “show-and-tell” demos and closed over 30 pieces of client feedback within the same sprint, ensuring the product always aligned with evolving priorities.
End-to-End Ownership
From infrastructure provisioning (IaC-driven AWS setup) through monitoring (custom Grafana dashboards) and rollback plans, they owned every layer. This level of operational maturity is rare in small teams and ensures zero unplanned downtime.

Are there any areas for improvement or something Ariya InfoTech could have done differently?

Expand Automated Testing Beyond Units
While unit-test coverage was impressive, adding more integration and end-to-end tests (e.g. Cypress for critical flows) would catch cross-service regressions before staging.
Formalize a Pre-Release QA Phase
Introducing a dedicated QA sprint or “release candidate” period could help surface UI edge cases and browser-specific quirks that slipped through during rapid sprints.
Enhance Developer Onboarding Documentation
A centralized, up-to-date “developer playbook” with architecture diagrams, environment setup guides, and coding standards would shorten ramp-up time for new team members.
Proactive Risk and Dependency Management
Incorporating a “risk radar” into sprint planning—tracking third-party API deprecations or potential rate-limit issues—would better anticipate external impacts on delivery.
Broaden Support Coverage Windows
For merchants operating across time zones, extending support hours (or offering a rotating on-call schedule) could accelerate issue resolution outside of core business hours.

BACKGROUND

Introduce your business and what you do there.

I’m the president of SMP Global Stone. We’re an importer and wholesaler of natural stone, granite, and artificial quartz.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARIYA INFOTECH?

I brought Ariya InfoTech on for web development services.

SOLUTION

What was the scope of their involvement?

Ariya InfoTech developed my website. I looked at competitors’ sites and came up with some ideas myself. Ariya InfoTech then guided me through the process. One of the initial considerations was making the site mobile responsive.

Since the platform's launch, they’ve been in charge of its maintenance, updates, and uploading new content. If I have a new item I want to develop, they’re the only ones I go to.

This was the second project they did for me. The first time I worked with them was for my real estate company.

What is the team composition?

I’ve been in contact with only two people from their side, including Ankur (E-Commerce Development Specialist).

How did you come to work with ARIYA INFOTECH?

I met Ankur personally about three-and-a-half years ago. I was in India and a cousin of mine happened to be friends with Ankur. At this same time, I was developing my first website and had a couple of concepts I wanted to work on. However, I didn’t like the prices I was getting in the US.

How much have you invested with them?

The latest project cost $3,000. The prior website I built with them was simpler, with only a few pages. They charged me $1,250 for that one, they haven’t been killing me on the cost.

What is the status of this engagement?

Ariya InfoTech developed my real estate website around November 2016 and developed the second website less than a year ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m definitely getting more clients but don’t know if it’s directly attributable to the website since we’re wholesalers. The growth could be related to the site; it has obviously had a positive impact. I get good feedback about it and calls from clients who’ve seen particular pieces on the site. Overall, I’m very pleased with Ariya InfoTech’s work.

How did ARIYA INFOTECH perform from a project management standpoint?

They get my go-ahead before implementing anything. In the past, I've had issues with not getting what I wanted and developers wanting more money. Ariya InfoTech makes everything clear and they show me examples. If something’s not clear, they ask me first.

What did you find most impressive about them?

They seem to care about the client and make suggestions based on our feedback. I’ve worked with other providers in India and they just wanted to charge me by the hour and saw me as a dollar sign. Ariya InfoTech never told me they were too busy when I had an issue.

What's more, their prices are way cheaper than the quotes I was getting locally. I’ve been very satisfied with them for every request I’ve made.

Are there any areas they could improve?

There is a bit of a language barrier, but I wouldn’t count it as a negative. It’s just the nature of the work.

Do you have any advice for future clients of theirs?

There’s nothing in particular. I’ve recommended them to a couple of people.

BACKGROUND

Please describe your company and your position there.

We are an B2B E-commerce store & have been working as Project Lead

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARIYA INFOTECH?

We hired Ariya Infotech for developing custom workflow & migration from M1 to M2.

What were your goals for this project?

Work Flow Automation & migration from M1 to M2

SOLUTION

How did you select this vendor?

We have selected it based on there pervious project experiance

Describe the project and the services they provided in detail.

Service: - Workflow Automation - Theme Design - Migration from M1 to M2 - Custom reports development - Multi Store implementation etc..

What was the team composition?

Project team of 5 member & with a stable project manager

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

With the custom solution we have achieved our automation work flow, which increased our overall performance & productivity needs.

How was project management arranged and how effective was it?

Project Manager is very impressive, the schedule plans are perfect, no sudden issues, there have a great collaboration tactics & we use to communicate via skype for our daily communication. Few later hours works are offshore to complete deadlines & validations

What did you find most impressive about this company?

They have a very impressive young team with a hunger to learn and develop new things. main advantage is constant communication.

Are there any areas for improvement?

Time difference - like late working hrs.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager for Balshoi, an e-commerce company. We have an online shopping website that sells Indian grocery items in Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARIYA INFOTECH?

We were seeking help with the Magento development for our e-commerce site. We were focusing on streamlining our day-to-day B2B or B2C processes.

SOLUTION

What was the scope of their involvement?

ARIYA INFOTECH's main tasks were to implement the Magento system and to add the required plug-ins to connect it with the existing ERP. They also built the website from scratch.

What is the team composition?

I worked with 3–4 people. I was in direct contact with the director, as well as one lead developer. On occasion, I would engage with some of the developers as well.

How did you come to work with ARIYA INFOTECH?

I was looking to outsource this project and posted my ad on Upwork. I received multiple offers from different companies. After communicating with all the bidders, I liked how ARIYA INFOTECH perceived our specific challenge. They were ready to tackle it and to communicate with me about it at any time. Their price point was also reasonable.

How much have you invested in them?

We invested approximately $11,000.

What is the status of this engagement?

The project lasted from October 2017–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm highly satisfied with their work. Once they achieved our deliverables and milestones, I tested their work's functionality. They took care of any changes that I felt needed to be made.

How did ARIYA INFOTECH perform from a project management standpoint?

They were on time with deliverables and stayed within budget. Communication was great because they would ask me directly if there were any areas they didn’t understand. They got the clarification they needed to move forward with development, so they didn't waste any time there.

What did you find most impressive about them?

I worked with another two companies for ERP development as well, but I was most satisfied with the work that ARIYA INFOTECH delivered.

Are there any areas they could improve?

There were some small issues when it came to internal communication between their team lead and their developers. These were specific cases when the team lead wasn't available due to illness and personal circumstances. In those cases, the developers would have to ask me the same question 2–3 times—but this was okay given the situation.

Do you have any advice for potential customers?

Go for it. They are highly professional and they deliver quality work.