ARI Technology

BACKGROUND

Please describe your company and your position there.

I'm IT Manager and Product Owner. Our company provides technology solutions for customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARI Technology, and what were your goals?

We work with customers to build a system for collecting and managing environmental data. We hired the company ARI to consult technology for us and implement the project according to our requirements. Our goal is to collect accurate data from hardware and sensors in real time, classify and store it as big data.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the company through a technology conference on AI and BigData. We considered them and 2 other vendors. We need to find a partner for technology consulting and good customer support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Design and developed a big data collection system that incorporates AI analysis to make data predictions. We started with meetings to discuss our technology solutions and business models. Then they suggested the workflow and design mock-ups, they really convinced us to go for the partnership. The technologies they use are: AI, Bigdata, Kafka, Socket.

They work quite professionally, releasing products continuously in each sprint (2 weeks) allowing us to test and give continuous feedback on the product. Currently we are finalizing versions and putting them to use by our end customers and are constantly releasing software updates.

How many people from the vendor's team worked with you, and what were their positions?

They have 8 people in the core team, including project manager, designer, business analyst, team leader, 3 programmers, testers. They responded continuously to us and cooperated well throughout the duration of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We delivered the product on time with the set goals. During the operation, our customers are relatively satisfied with the product. Product defects are quickly rectified by the development team and responded positively. The team's working efficiency is good and we are negotiating to cooperate on the next projects.

Describe their project management style, including communication tools and timeliness.

What makes us most satisfied is the way the project is managed. They meet target deadlines, we communicate and respond to each other constantly. We communicate via Skype, Jira and Github.

What did you find most impressive or unique about this company?

We work directly with the whole team, solutions are actively presented for us to discuss.

Are there any areas for improvement or something they could have done differently?

The quality of the project is very good, they can further improve the handover at the end of each stage, the work and collecting feedback can be done earlier. I worked with the team and they will make it happen.

BACKGROUND

Please describe your company and your position there.

I work as Project Manager & Business Analyst of an IT Solution company which mainly provides service in Singapore & Malaysia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARI Technology, and what were your goals?

We are looking for outsourcing partner in Vietnam who can provide good service at reasonable cost.

SOLUTION

How did you select this vendor and what were the deciding factors?

ARI has proved strong capabilities from their past projects, from web to mobile app. Cost of service is competitive. In addition, fast response and professional attitude are also good points.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We follow step by step:

1. Business Analyst share new customer's requirements.
2. Dev Leader confirms feasibility and provide scope of work.
3. PM perform sprint planning and assign tasks to each developer.
4. Developer process tasks and update status everyday.
5. Tester builds test case and arrange testing accordingly.
6. BA test feature and arrange UAT with customer.
7. Developer progresses improvements per customer's feedbacks.

How many people from the vendor's team worked with you, and what were their positions?

We work with a team of 8:

• 6 Developers
• 1 Automation tester
• 1 Manual tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During pandemic, sales from E-commerce platform grew rapidly. Our customer in Singapore achieved highest growth award in 2021. Other competitors can't catch up our sales due to lockdown. In 2022, sales growth is slower but growth rate 30% is very promising.

Describe their project management style, including communication tools and timeliness.

Everyday, we run a quick kick-off meeting to share upcoming scope and get update on current sprint. 

What did you find most impressive or unique about this company?

ARI has a strong team of flexible developers who have impressive technical skills.

Are there any areas for improvement or something they could have done differently?

Sometimes, we have deviation in scope estimation, this may lead to late deliveries of the feature. This issue has been controlled better since dev leader reviewed developer's estimation once again.