ARDEM Incorporated Reviews (2), Pricing, Services & Verified Ratings

Customer Service Outsourcing
$10,000 to $49,999
Jan. 2018 - Ongoing

3.5

Quality: 3.5

Schedule: 3.5

Cost: 3.0

Willing to Refer: 3.5

"They are very easy to communicate with."

Dec 21, 2022

Manager, Banking Company

Anonymous

Financial services
Toronto, Ontario
10,001+ Employees
Survey Response

ARDEM Incorporated provides customer service support to help a banking company assist as many customers as possible in a timely manner. They also help the client develop new ideas to become more efficient.

ARDEM Incorporated has helped the bank satisfy more clients with their customer service. Moreover, the client appreciates how easy it is to communicate with the vendor via phone, email, project management platforms, and virtual and in-person meetings.

Call Center Services
$10,000,000 +
Jan. 2002 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.0

"It helps save time and allows records to be organized and stored."

Aug 11, 2017

HR Manager, Government Agency

Anonymous

Government
Brooklyn, New York
201-500 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We do most of our work in-house but this provider is the best out there.

What types of work can your internal staff avoid by utilizing a back office service?

They help take care of duplicate data.

What challenge were you trying to address with the service provider?

They save us time.

SOLUTION

What was the scope of the service provider's involvement?

They do data entry only.

Could you describe the service provider's pricing structure and how they billed you?

It's a temporary need.

How did you come to work with this service provider?

We found them on an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

It's very successful.

How much time and money does this service provider save you each month?

It saves about 1200 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It helps save time and allows records to be organized and stored.

What are the service provider's strengths?

They have the ability to do what they promise.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

It's been 15 years.

How much money do you spend annually with this service provider?

We have spent over $10,000,000 total.

RATINGS

4.5

ARDEM Incorporated

Success Delivered.

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