ARDEM Incorporated

BACKGROUND

Briefly describe what your company does and your role there. 

I am an assistant manager at my banking company.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Helping as many people in a timely manner.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

Coming up with new ideas to be more efficient

How many people does your company work with?

6–10

How did you find this provider?

Upcity

Why did you choose to work with them?

• Referred to me by a trusted source

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

More people were satisfied with customer service.

How does your team communicate with this service provider?

• In-Person Meetings
• Virtual Meetings
• Phone calls
• Email or Messaging App
• Project Management platform

What did you find most impressive or unique about this company?

They are very easy to communicate with.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We do most of our work in-house but this provider is the best out there.

What types of work can your internal staff avoid by utilizing a back office service?

They help take care of duplicate data.

What challenge were you trying to address with the service provider?

They save us time.

SOLUTION

What was the scope of the service provider's involvement?

They do data entry only.

Could you describe the service provider's pricing structure and how they billed you?

It's a temporary need.

How did you come to work with this service provider?

We found them on an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

It's very successful.

How much time and money does this service provider save you each month?

It saves about 1200 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It helps save time and allows records to be organized and stored.

What are the service provider's strengths?

They have the ability to do what they promise.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

It's been 15 years.

How much money do you spend annually with this service provider?

We have spent over $10,000,000 total.