You Imagine. We Create.

Arck Interactive is a boutique digital agency focused on creating innovative web and mobile platforms.

Since 2009, we've provided product design, development, marketing, managed hosting, and strategic services to clients who range from early-stage technology startups to multinational financial enterprises.

 

Our work powers: Gatorade’s Athlete Reporting Platform, World Bank’s internal and external social networks, Botworx' AI Chatbots, John Wiley & Son’s faculty network, University of Michigan’s Health Modeling Platform, Executive Network’s business intelligence platform and social CRM, an educational learning network for Loyola High School, a commercial social networking application called “The Vine”, and many others.

 

We are open-source enthusiasts. Several of our developers are key contributors to several web development frameworks, including Elgg, a popular social networking framework used in many of our projects.

Service Offerings

  • Web and Mobile Product Strategy
  • Prototyping, Concept and MVP Development
  • Full-Stack Web Application Development (Node, Express, Angular, React, Vue.JS, Laravel/PHP, Codeignitor, Djanjo, YI, Elgg, etc.)
  • UI / UX Design, Strategy
  • Mobile Product Design
  • iOS App Development
  • Android App Development
  • Hybrid App Development (Xamarin, Ionic, etc.)
  • Managed Cloud Hosting via ArckCloud (IaaS, PaaS, bare metal)
  • AI / Bot Development
  • Quality Assurance & Testing
  • Mobile Backend Engineering (Google App Engine, Firebase, Deployd, Firehose, Socket.IO, Atmosphere, etc.)
  • Variation and A/B Testing

Web Site: https://www.arckinteractive.com

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Portland, OR
headquarters

Portfolio

Key clients: 

The World Bank, Infusionsoft, Hill and Knowlton, Gatorade / PepsiCo, Botworx, DailyClout, CareFusion Corporation, Executive Networks, Nurses Lounge, Wiley & Sons Publishing

BotWorx: React.JS UI

Botworx is a Silicon-valley based startup focused on creating the next generation of marketing chatbots. They came to us with a concept for their admin UI, looking for React.JS experts to implement it on an expedited timeline. We delivered.

Features:

  • Intuitive, drag-and-drop configuration for all bot compon ents
  • Responsive, lightweight, React.JS-based design
  • Two-way data-binding
  • Complete integration with Botworx Node.JS based API
  • Style

ScienceVine: Science Literacy Platform

Working with the Institute for Learning Innovation and National Science Foundation for over a year, we developed a unique platform for measuring scientific literacy by engaging the public in a wide variety of self-led scientific activities. The platform allows users to apply scientific methodologies to everyday projects in a gamified environment that rewards progress with badges, science related products and discounts on memberships to many scientific institutions.

Functionality

  • Custom LMS allowing staff interactively create quizzes (questions, answers, recommendations, etc.)
  • Full-blown community platform with groups for specific scientific domains, activity feeds, profiles, messaging, notifications..
  • Back-end reporting system that will allow them to run reports on individual or aggregate quiz results, including the ability to export reports to PDF and/or XLS.
  • Gamification, badges and rewards
  • Complete...

Civ.Works: Civic Engagement Platform

Civ.Works is a new type of social network focused on increasing civic engagement and building consensus on important social and political issues. The civic platform consumes actionable political and civil issues from a variety of sources and delivers them to members in real-time, with customizable alerts, based on the member's issue affinity and socio-political interests. Members can share and discuss actions to build consensus and increase the power of their actions.

Functionality

  • Localized civic action feed, allowing users to receive notifications for actions they can take on issues most important to them
  • Interactive electoral maps where users can easily find and track their representatives
  • Customizable political news feeds
  • Legislation tracker
  • Groups and sub-groups

Case Study: 

Reviews

Sort by

Web Dev for Team Collaboration Platform

“I've been able to get a lot of functionality and work out of them for a very reasonable price. ”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2016 - Ongoing
Project summary: 

Arck designed and developed a web-based communications platform from scratch, using LAMP and other technologies. 

The Reviewer
 
1-10 Employees
 
Newaygo, Michigan
President, Team Collaboration Platform
 
Verified
The Review
Feedback summary: 

Arck's team provides high-quality development work very quickly at a reasonable price. In addition to taking an organized approach to managing projects, their team is incredibly knowledgeable when it comes to working with specific platforms such as ELK. 

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a company that provides a communication platform for the foster care industry, allowing parents and members of a foster care team to collaborate and share information.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

I needed a developer to help build a web-based platform.

SOLUTION

What was the scope of their involvement?

Arck designed and developed a web communications platform from scratch, using LAMP and other technologies.

What is the team composition?

I work with two developers and a designer.

How did you come to work with Arck Interactive?

Arck was listed as one of the top developers on the ELK Stack website. Their expertise were very impressive, so I thought they'd be the best fit for the project.

How much have you invested with them?

We've invested about $22,000 thus far.

What is the status of this engagement?

We started working together in November 2016 and officially launched the platform in May 2018, but we continue to work with them to make improvements and upgrades.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very impressed by how quickly Arck's team was able to accomplish many of the development tasks we gave them. I've been developing personally for over 20 years, so I have a good idea of how long things take, and they consistently delivered high-quality work much faster than I thought they'd be able to.

I've been able to get a lot of functionality and work out of them for a very reasonable price. We regularly leverage their expertise in order to add additional features or upgrades as we go, and they ensure that additional features will be upgrade-friendly in the long term.

How did Arck Interactive? perform from a project management standpoint?

They're very organized. We utilize Basecamp for communications, which allows me to create to-do lists, prioritize tasks, and add comments or pictures as needed.

What did you find most impressive about them?

Their expertise in the ELK environment is outstanding. I'm very happy with the way the project has progressed.

Are there any areas they could improve?

No. There were times when they weren't readily available and had to prioritize other clients, but given that we're a relatively small client, I think they've done a great job of squeezing in the time to make upgrades on our platform as needed during less busy phases.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Religious Social Network

"We were able to create some significant functionality very quickly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - 2014
Project summary: 

Arck Interactive developed a private social networking site to increase communication and giving. The site is integrated with other social media platforms and accepts financial donations.

The Reviewer
 
11 - 50 Employees
 
Texas
CTO, Grapevine Technologies
 
Verified
The Review
Feedback summary: 

Arck Interactive delivered the MVP shortly after the engagement began, and it functioned as envisioned. Arck was collaborative, organized, and professional. They are knowledgeable about the latest technology and the best practices for its implementation. 

BACKGROUND

Introduce your business and what you do there.

I am an agile trainer and coach. At the time of this project, I worked with Grapevine Technologies, an agile coaching organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

We needed outside assistance creating a secure social networking site for the religious community.

SOLUTION

What was the scope of their involvement?

They built our website to allow churches to communicate with, and motivate, members and collect donations. The site hosts an online marketplace and business directory, a range of social networking features, integrated online giving on a one-time or recurring basis, instant messaging, and a forum for site announcements and other communications.

What is the team composition?

We worked with three developers.

How did you come to work with Arck Interactive?

They were referred to us. I vetted them pretty heavily, asking about their quality management processes and how they approach software.

How much have you invested with them?

We spent more than $70,000.

What is the status of this engagement?

We worked together from 2012–2014.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for State or Federal Bill Search Database

“Investors are impressed by the functionality and we’re on the verge of a substantial partnership with a media outlet.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

Arck Interactive created a new iteration for a legislative platform. They made the database more intuitive, added voting features, and strengthened social media sharing capabilities.

The Reviewer
 
1-10 Employees
 
New York, New York
CEO, DailyClout
 
Verified
The Review
Feedback summary: 

The platform is better than several state-run databases and the company is profitable. Arck translates ideas into material solutions. They were respectful and professional and their communication is clear.

BACKGROUND

Introduce your business and what you do there.

I’m CEO of DailyClout. We make it easier for people to learn about and share legislation. We help ordinary people use their networks for lobby powerfully and directly for bills that affect them, that with our tools they can see, share and understand. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

We have a proprietary platform that needed to be faster and more intuitive. We wanted an affordable partner to help us create a sophisticated, effective iteration.

SOLUTION

What was the scope of their involvement?

The platform, Billcam, allows people to search any US state or federal bill and share their findings on social media. No other databases like it make information so easy to share. Arck helped us add more functionality, such as voting options on the site. They brought us to the next stage of our development.

What is the team composition?

We had a primary point of contact who managed the rest of their team.

How did you come to work with Arck Interactive?

We were in discussion with a distinguished former tech executive and ally in the space. He used them for another project and endorsed them enthusiastically.

How much have you invested with them?

I can’t divulge specific numbers but they provided very good value for the money and were worth the investment. Our investors agree.

What is the status of this engagement?

We started working together around May 2017. They completed the original scope of work very effectively and we’ve since returned to them with a new set of functionalities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were a startup. Two years into the process, we’re a profitable company and are doing extremely well. We never had technical issues that weren’t immediately fixed. The database is first-rate and attracts users from all over the world, including government officials.

We have a few Senate offices and congressional candidates who use Billcam. It’s better than some official state databases and its quality brings in additional investments. Investors are impressed by the functionality and we’re on the verge of a substantial partnership with a media outlet with millions of visitors.

How did Arck Interactive perform from a project management standpoint?

We had very good experiences with their project management. They translate our ideas into material solutions and have already outlined specs for future projects. Communication is clear and seamless from concept to delivery and they bring good insight and ideas to our interaction.

What did you find most impressive about them?

They are flexible and know how to deliver results and help startups succeed. The tech space is a male-dominated industry where women often face cultural challenges. Arck was incredibly respectful and professional. Our interactions were egalitarian and we had no issues.

Are there any areas they could improve?

No. The value and partnership they provide far outweighs anything they could improve. They performed exceptionally well within tight financial parameters.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already recommend them.

Custom LAMP Server for IT Company

“The new site has run without any glitches for the past two years.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2016 - Ongoing
Project summary: 

Arck Interactive supplemented a development team in transitioning a third party’s LAMP-based web app to a new server and finding and fixing bugs. Now, they provide ongoing support for the app.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
John Biniecki
President/CEO, Netflo Technologies
 
Not verified
The Review
Feedback summary: 

Arck’s work contributed to consistently faster processing times and a more efficient app overall. Their expert team communicates effectively (and quickly), helping them to provide high-quality solutions in a timely manner.

BACKGROUND

Please describe your company and your position there.

I am the president and CEO of an IT solutions company that designs networks and low-voltage cables and provides hosting solutions and support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arck Interactive?

A client of ours had a custom LAMP application designed by another company that subsequently went out of business. A development like this was beyond our expertise, so we hired Arck Interactive to continue the work.

What were your goals for this project?

We needed a vendor to move the website to a new hosting platform and provide ongoing support during that transition.

SOLUTION

How did you select this vendor?

After extensive online research on developers with LAMP experience and interviews with various vendors, we selected Arck.

Describe the project in detail.

We gave Arck the source code. They were able to transition the app to a new LAMP server and ensure that the site was functional in one day. After that, they found (and corrected) inefficiencies in the database and provided ongoing support.

What was the team composition?

We worked with various team members throughout the transition.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new site has run without any glitches for the past two years. Plus, our client said they are satisfied with the site’s increased speed.

How effective was the workflow between your team and theirs?

We communicated through email and phone and tracked progress through Basecamp.

What did you find most impressive about this company?

Arck’s quick responses and high level of expertise impressed me.

Are there any areas for improvement?

We do not see any need for improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Projects for Nurses Professional Network

“They could understand the business opportunity and what we needed to make it work from a business standpoint.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

Arck Interactive rebuilt a social networking platform using Elgg with an integrated database and customized features such as a job board and searchable directory. They also built a complementary app.

The Reviewer
 
1-10 Employees
 
Coppell, TX
President, Nurses Lounge
 
Verified
The Review
Feedback summary: 

The well-designed site meets expectations, is easy to navigate, and has a professional look. Responsive and skilled, Arck Interactive is able to place projects in the context of business needs and opportunities to ensure thoughtful products.

BACKGROUND

Introduce your business and what you do there.

I’m the President and Founder of Nurses Lounge, a professional network for nurses. We act as a LinkedIn for nurses who create professional profiles on our site. They can join associations based on their schools or employers and interact with 600 BSN nursing schools, 6,000 hospitals, and 100 specialties on our platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

We had used an older platform for our site that was eventually taken over by Oracle. We needed a newer software that we could customize. We found an open-source social networking software called Elgg that we thought would work for us and wanted to use. We needed help to implement that decision.

SOLUTION

What was the scope of their involvement?

They built our platform on Elgg, integrating our database and customizing features such as a job board. They’ve also built an app for us linking to data from our website and other sources.

They currently manage our server and continue to take on new projects for us. Most recently, they created a searchable directory of graduate nursing schools. Schools can input their graduate programs and contact info. Nurses can search against various criteria to find the school that best fits their needs, whether online or campus-oriented.

What is the team composition?

We worked with three team members.

How did you come to work with Arck Interactive?

We found them on the internet. As we were researching Elgg, their name kept coming up as specialists in that software—for example, their programmers were answering questions on Elgg in different forums—so we called them. They had experience with Elgg and understood our business. After speaking with them, we felt they were our best option for creating what we wanted and needed to do.

How much have you invested with them?

We’ve spent around $250,000 over the last couple of years.

What is the status of this engagement?

We started working together in 2015 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to design and create a site that meets expectations. It’s easy to navigate and looks very professional. When we demo the site at a nursing school or hospital, people can immediately see that our platform is well thought out and well developed.

We’ve had a similar experience with our app. When they built the app, they were able to integrate from multiple data sources seamlessly. We never missed a beat.

How did Arck Interactive perform from a project management standpoint?

We use project management software to track. We talk to them about what we need and they respond to make sure they’ve understood the project. We’re able to communicate problems we had and instantly get an answer from them. They’re quick to respond to any problems, suggestions, or questions we have.

What did you find most impressive about them?

They really knew the social networking market and came it in a very mindful way. They could see the bigger picture and not be distracted by the programming details. They could understand the business opportunity and what we needed to make it work from a business standpoint.

5.0
Overall Score They really created the business for us.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We missed deadlines but the projects were large. They weren't exactly perfect but they weren't bad either.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Social Platform

“The management team and engineering staff worked seamlessly with our team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - June 2017
Project summary: 

Arck Interactive provided backend development and design services for a large-scale media platform. They created an attractive and engaging interface for both web and mobile users.

The Reviewer
 
11-50 Employees
 
Lincoln City, Oregon, US
George A. Polisner
Executive Director, Civic Works
 
Verified
The Review
Feedback summary: 

Arck developed a working product within the first 45 days of the engagement. The launch earned media attention and the platform has continued to grow. Their team delivered timely and high-quality results.

BACKGROUND

Please describe your company and your position there.

I am the founder and executive director of Civic Works (civ.works). We create media and technology to increase global civic education and engagement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arck Interactive LLC?

We wanted to customize and extend our social platform to prioritize user interaction and engagement. We required an accessible and responsive interface for both web and mobile use.

What were your goals for this project?

We hired Arck Interactive to help create, and launch, the first stage of our large-scale platform.

SOLUTION

How did you select this vendor?

Arck Interactive has an excellent reputation within the industry. They agreed to provide app development services and strategic technology advisement.

Can you go into detail about the services they provided and the scope of the project?

Their team translated our high-level backend, design, and user experience requirements into an accessible and interactive model.

What was the team composition?

We worked with a senior business analyst, two development engineers, and a design expert.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We rapidly moved from the initial design stage to the minimum viable product (MVP) launch in 45 days. The initial model earned high-profile media attention and our platform is continuing to grow.

How was project management arranged and how effective was it?

We conducted weekly progress reviews throughout the engagement, with more frequent meetings during critical development and deployment phases.

What did you find most impressive about this company?

The management team and engineering staff worked seamlessly with our team.

Are there any areas where they can improve?

I would like to see Arck Interactive add a global support operations unit to provide customers with complete development and technical support.

5.0
Overall Score They became seamless and trusted members of the civ.works team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We worked together to create an appropriate schedule for development cycles.
  • 5.0 Cost
    Value / within estimates
    Arck is very reasonable for the quality they provide.
  • 5.0 Quality
    Service & deliverables
    They work exceptionally well under pressure.
  • 5.0 NPS
    Willing to refer
    I have referred them to others and will continue to do so.

Custom SaaS System for Foster Care Company

“We are now in business thanks to Arck.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Ongoing
Project summary: 

Arck built a custom SaaS-related system, incorporating development, design, and payment integration services.

The Reviewer
 
1-10 Employees
 
Grand Rapids, Michigan
Jason Bays
President, FosterCare.Team
 
Verified
The Review
Feedback summary: 

Arck’s efficient, communicative, and creative approach facilitated a top-quality launch. Their flexibility regarding fiscal constraints and the availability of human resources expedited delivery.

BACKGROUND

Please describe your company and your position there.

I am the president of a company that provides web-based, team-centric, foster care collaboration software that improves foster parent support and improves the quality of care for children in foster care.

 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arck Interactive LLC?

We hired Arck because of their extensive experience using the software we wanted to implement. We used the company to design, program, integrate Stripe payment and build a software as a service (SaaS) license management module.

What were your goals for this project?

The project goals changed as our familiarity with the market changed. Originally, we only allowed foster care agencies to sign up, now we allow foster parents to sign up without an agency.

SOLUTION

How did you select this vendor?

We did not do in-depth research. Based on everything I read about our software platform, Arck was one of the best firms that developed the software. They were based in the United States and had a talented team with ample experience.

Can you go into detail about the services they provided and the scope of the project?

They worked within my budget to develop what I needed. They customized a software platform to significantly tighten the security and visibility of information, created a SaaS subscription management module, and integrated my application with Stripe. They added new and unique features and functionality to the site in a way that worked with its underlying framework to allow for future upgrades. Our clients handled the design and functionality change well. Now foster parents and agencies can use our platform independent of each other if needed.

What was the team composition?

I worked with a designer and a couple of programmers. The core team included Arck’s owner on all of the sprints, which made him aware of our goals and objectives. The team fielded limited personnel resources for me that fit my budget and still allowed the goals to be met.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are now in business thanks to Arck. We are a startup company that now provides a unique, much-needed service to our niche market space.

How was project management arranged and how effective was it?

Project management was handled in sprints and we used Basecamp for managing tasks, comments, and additional file resources.

What did you find most impressive about this company?

There were several things. First, the speed the tasks were accomplished was outstanding. Arck completed tasks in half of the time I expected. Second, the quality of work was outstanding. Third, they provided good suggestions for my product and would often think ahead at how the requirements might change in the future. They would build that flexibility into the website now so we could adapt later. Finally, they provided quality service with a small budget.

Are there any areas where they can improve?

After working with Arck for over two years on different sprints, I've always been happy with how they treated me and the final product.

5.0
Overall Score They have a great team that produces excellent results.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I did small sprints without a massive budget and they were able to work with me.
  • 5.0 Cost
    Value / within estimates
    It is more expensive than offshore, but it takes few hours to get the work done.
  • 5.0 Quality
    Service & deliverables
    Arck provided excellent work.
  • 5.0 NPS
    Willing to refer
    I'll gladly tie my reputation to my referral any day.

Web Development for Online Dating Site

"They always delivered high-quality work and met our expectations."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2015 - Ongoing
Project summary: 

Arck Interactive arranged a transfer to an InnoDB database and provided other website performance updates. They utilized newer versions of open-sourced software, added features, and helped launch a mobile app.

The Reviewer
 
1-10 Employees
 
Poughkeepsie, NY
Owner, TG Personals LLC
 
Verified
The Review
Feedback summary: 

The site has seen several thousand new users since the updates were implemented. Arck Interactive was organized and offered realistic timeframes. They presented solutions to all problems and were invested in the project’s success.

BACKGROUND

Please describe your company and your position there.

I operate several online dating sites that use custom software based on an open-source social networking platform. I own the sites and am responsible for customer service, advertising, and all other aspects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arck Interactive LLC?

My site was having serious problems and needed to switch to InnoDB for database performance. I wanted an upgrade to a newer version of the open-source software I use. Adding certain features to stay relevant was also a priority. I also needed assistance launching a mobile app.

What were your goals for this project?

My goal was to improve both the functionality and reliability of my site. Adding new features would not matter if the site could not perform well under high volumes of site traffic at peak times. User retention was a specific goal, so avoiding errors and database corruption was critical.

SOLUTION

How did you select this vendor?

Arck was recommended to me by another software developer who had worked on my site but was unable to take on this project. Coincidentally, I had med Multia’s owner at a software conference where we discussed the open-source software I use. When contacted for my project, Arck’s proposal had reasonable timelines and hourly rates. I was confident in the quality of their work.

Can you go into detail about the services they provided and the scope of the project?

Over the course of the project, we identified and implemented about 100 work items. I identified a feature that I wanted to add or a problem I needed to be fixed, and they recommended a solution. Once certain features were integrated, I tested them on the site, and we reevaluated as necessary.

What was the team composition?

I worked with a lead developer and two engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

In two years of collaboration with Arck, I have been able to launch a mobile app, and I have seen my sites grow from fewer than 50,000 users to more than 250,000 users. User experience is vastly improved, and we have had no problems with performance.

How was project management arranged and how effective was it?

We used Basecamp and Github for communication, code management, and tracking progress. This is how we provided updates and helped the team remain on the same page. 

What did you find most impressive about this company?

They always delivered high-quality work and met our expectations.

Are there any areas where they can improve?

This may be the case with other large firms, but it is best to plan as much of your project as you can to ensure that Arck’s timeline can match your own.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They followed our schedule well.
  • 5.0 Cost
    Value / within estimates
    Their skilled developers were well worth the cost.
  • 5.0 Quality
    Service & deliverables
    Their deliverables were high-quality.
  • 5.0 NPS
    Willing to refer
    I am not sure I could have done this project with anyone else.

Multiple Developments for Software Company

"They really managed everything well and very clear communication."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Arck Interactive was the lead outsource provider for several projects. They worked on web payment platforms, custom software licensing platforms, Salesforce integration, and other custom codings.​

The Reviewer
 
11-50 employees
 
New York, New York
VP, Software Company
 
Verified
The Review
Feedback summary: 

The team delivered extremely well-documented and high-quality products. They were transparent, upfront, were great in terms of project management, and had very clear communications. They understood all business problems/challenges and made good recommendations.

BACKGROUND

Introduce your business and what you do there.

I was the executive vice president and general manager for North America and Europe for Six Apart Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

I used Arck as my lead outsourced provider for pretty much every project. I started the North American and European offices or divisions for a Japanese company because of the language barriers. We couldn’t really work with a team in Japan, and they didn’t understand US specs because they were different than what we were looking to achieve versus Japan. Arck really was my go-to outsourced team.

SOLUTION

What was the scope of their involvement?

I use them for web payment platforms and custom software licensing platforms. So everything that they did for me, they pretty much built from scratch. They also did a bunch of Salesforce integration work and custom coding for things we were working on.

We used Reddit, Elgg, WordPress, and Movable Type. There would’ve been both dynamic scripting and Perl and legacy stuff. Two or 3 developers were assigned to this project.

How did you come to work with Arck Interactive?

It was a weird circumstance how I found them. We met at a conference. Then 6 months later, I had a project and I needed to get it done quick and needed to find someone who had direct experience. When I talked to them, they said, “We built this for someone. It looked just like this, and this is what we used.” That was exactly what we needed so we started working on one project, which led to multiple projects.

How much have you invested with Arck Interactive?

We have spent between $200,000 and $500,000.

What is the status of this engagement?

We started in 2014, and I have worked with them up until now. The project is completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The licensing software, the integration, and the automation saved us from having to hire people and lots of man-hours. The custom licensing product they built for us was something that we were able to sell to other small vendors. We had zero bugs, at least to my knowledge. It was really high-quality work and they documented it extremely well.

Some agencies I have worked with in the past kind of hold back on stuff because they want you to keep coming back to them and spend more money. These guys were very transparent, very upfront, and understood us. I made it clear to them how I wanted to do business. I didn’t want to have to come back every time I needed something done, so I needed them to document how they’re building the product and how it’s set up so that we can do some of the general stuff ourselves. This leads to trust and more projects, and they’re 100% on board with that.

How did Arck Interactive perform from a project management standpoint?

I think they were great, both on time and on cost. If we were making any kind of radical departure from the original plans, they were very upfront in saying, “This is a big change. It’s not going to be a freebie. So let us know if you want to complete the project as is and then come back and reiterate it at a later time.”

They really managed everything well and had very clear communication. A lot of agencies promise much and don’t always deliver. These guys were on time. They made sure to get all the specs upfront so I wouldn’t get the constant big tricks in the industry such as, “Sure, we can do that. It’s $12,000. Do you want to add that? It’s another $3,000.” They were not like that. They were very thorough, upfront, and what they quoted was what they did the project for. In one project, they actually underestimated what it would cost. They told me that, but they kept their word and ate the additional cost overrun at their expense. Like I said, they’re real stand up guys.

We were on Basecamp. We did some code review on a code repository.

What did you most impressive about Arck Interactive?

There are a lot of people that have the skills, are they communicative? Do they understand your particular challenge? All that stuff is really the “special sauce” to me, and they had that. It was a combination of skills and ability, but then also understanding the business problem and business challenge. In some cases, even making recommendations beyond what we thought of to make that fix even better.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were great. When you’re building custom work, almost no one is going to be exactly on time. I’ve worked with some of the best in the industry with more awards than they’ve got walls, and they’ve missed deadlines.
  • 5.0 Cost
    Value / within estimates
    I think they were really reasonably priced for great work.
  • 4.5 Quality
    Service & deliverables
    They were really communicative and collaborative with how they work. For instance, if there was going to be a first iteration on Thursday at 3 PM, if for some reason that wasn’t going to happen, it wasn’t like at 4 PM that they contacted me.
  • 5.0 NPS
    Willing to refer
    100%. I have already done so.

Mobile App Dev for Peer Networks Provider

Arck Interactive has been accessible and responsive to our needs, both immediate and long-term ones.

Quality: 
5.0
Schedule: 
4.5
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Arck Interactive helped design a web platform and a mobile application to provide prime interaction features between executives and members of the peer networks.

The Reviewer
 
1-10 employees
 
San Francisco, California
Community Technologist, Networking Provider
 
Verified
The Review
Feedback summary: 

Arck Interactive developed a good working relationship and was accessible and responsive to immediate and long-term needs and feedback, while always trying to improve the way they work and communicate. The client would recommend them in the future.​

BACKGROUND

Introduce your business and what you do there.

We run peer networks of senior executives, giving them the opportunity to find and connect with each other, both virtually and face-to-face, solving real problems with real solutions. I am the community technologist of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arck Interactive?

Our business goals were to provide a virtual environment for the executives who are members of our networks to interact with one another and ask questions within our forum tool. We also run online blogs and face-to-face meetings for each network. We needed the ability to have event registrations on our platform and things of that nature.  

SOLUTION

What was the scope of their involvement?

Arck Interactive helped us design an environment which provided a toolset for members to find and connect with one another. More recently, Arck Interactive has developed a mobile app which provides the same prime interaction features to our members.

Our site was built using a platform called [Unintelligible [00:01:59.09], which rests upon several other technologies.

We've typically worked with one main developer from Arck Interactive, but there have been other people assigned to our projects, depending on the needed areas of expertise.

How did you come to work with Arck Interactive?

We were already working with Arck Interactive when I joined the company. I believe that someone who was involved in the design of our online platform was connected with Arck Interactive, so we explored that relationship.

How much have you invested with Arck Interactive?

Having come into the company at a later time, I cannot provide a number.

What is the status of this engagement?

I estimate that we started working with Arck Interactive 4-5 years ago. We have an ongoing relationship with them. The main PC-based online environment has been up-and-running for some time, but we continue to make modifications to it based on our business needs. The mobile app is also live and is being evolved continually.

We start development projects yearly, which is why we continue to work with Arck Interactive. They host our environment but are also there to handle our business needs as the company grows.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We're in the process of developing some analytics tools in order to measure better and assess the use of our environment, but I don't have any metrics to share specifically.

How did Arck Interactive perform from a project management standpoint?

Arck Interactive has used JIRA for ticket tracking on our sprints. We also communicate to a large extent using Basecamp. Arck Interactive has been accessible and responsive to our needs, both immediate and long-term ones.

What did you find most impressive about Arck Interactive from other providers?

We've had a good working relationship with Arck Interactive. They're responsive to feedback in whatever form we provide. Arck Interactive has helped us scope the nature of our projects, and supplied the resources that could accomplish that.

Are there any areas Arck Interactive could improve?

We have constantly tried to improve the way in which we work and communicate with one another, but there's nothing in particular to highlight in this area.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There were no delays in the projects I've worked with, but estimates can be hard to make at times.
  • N/A Cost
    Value / within estimates
    I came into the project mid-stream.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I haven't had the opportunity to recommend Arck Interactive yet, but I would do it.