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You Imagine. We Create.

4.8
14 reviews

Arck Interactive is a boutique digital agency focused on helping organizations create innovative web and mobile platforms.

Since 2009, we've provided product design, development, marketing, managed hosting, and strategic services to clients who range from early-stage technology startups to multinational financial enterprises.

 

Our work powers Gatorade’s Athlete Reporting Platform, Infusionsoft/Keap's CRM, World Bank’s internal and external social networks, Botworx' AI Marketing Bot network, John Wiley & Son’s faculty network, University of Michigan’s Health Modeling Platform, Executive Network’s business intelligence platform and social CRM, an educational learning network for Loyola High School, a commercial social networking application called “The Vine”, and many others.

 

We are open-source enthusiasts. Our developers are key contributors to several popular development frameworks, including Elgg, a social networking framework used in many of our community projects.

Service Offerings

  • Web and Mobile Product Strategy
  • Prototyping, Concept and MVP Development
  • Full-Stack Web Application Development (Node, Express, Angular, React, Vue, Laravel/PHP, Codeignitor, Djanjo, YI, Elgg, etc.)
  • UI / UX Design, Strategy
  • Mobile Product Design
  • iOS App Development
  • Android App Development
  • Hybrid App Development (React Native, Xamarin, Ionic, etc.)
  • Managed Cloud Hosting via ArckCloud (IaaS, PaaS, bare metal)
  • AI / Bot Development
  • Quality Assurance & Testing
  • Mobile Backend Engineering (Google App Engine, Firebase, Deployd, Firehose, Socket.IO, Atmosphere, etc.)
  • Variation and A/B Testing

Web Site: https://www.arckinteractive.com

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$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2009
Show all +
Portland, OR
headquarters
  • 605 SW Burnside Ave
    Portland, OR 97218
    United States
    312-212-3867

Portfolio

Key clients: 

The World Bank, Infusionsoft, Hill and Knowlton, Gatorade / PepsiCo, Botworx, DailyClout, CareFusion Corporation, Executive Networks, Nurses Lounge, Wiley & Sons Publishing

Infusionsoft/Keap Appointment Automation MVP Image

Infusionsoft/Keap Appointment Automation MVP

Working with Infusionsoft's Product, Engineering and NIS teams as an "agent of Infusionsoft" for over three months, we developed a Vue.JS-based front-end for the Appointments Automation feature. The feature allows Infusionsoft's customers to create a booking page where their own clients can schedule meetings with them, based on the availability they set within their own calendar apps. It's baked right into Infusionsoft's

…
flagship CRM, giving their users one spot to manage customer and prospect data, notes, and calendars.

Functionality

  • Gmail Integration – allows you to sync your existing calendars
  • Automated Reminders – saves you the hassle of having to remind your clients of the upcoming appointments
  • Contact Management – automatically adds new CRM contact records for new prospects
  • Customizable Booking Page – allows you to create a memorable and brand-specific URL for your booking page

Technologies/Frameworks: Java/Spring, Vue.JS, GraphQL, Maven, Gradle

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Gatorade Hydration Reporting System Image

Gatorade Hydration Reporting System

Gatorade's hydration reporting system generates individualized hydration recommendations for professional athletes based on sweat and fat max data collected by Gatorade's instrumentation.

Functionality:

  • Recommendation engine algorithm making intelligent hyrdration recommendations based on data 
  • Customizable charts and graphs to allow for last minute data correction and
…
manipulation 
  • Beautifully rendered PDF reports with icons representing all available Gatorade products 
  • Stand-alone, web-based platform, capable of running on any standard PC running Vagrant 

    • Technologies/Frameworks: Elgg, Vagrant, MySQL, Javascript

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    BotWorx: React.JS UI Image

    BotWorx: React.JS UI

    Botworx is a Silicon-valley based startup focused on creating the next generation of marketing chatbots. They came to us with a concept for their admin UI, looking for React.JS experts to implement it on an expedited timeline. We delivered.

    Features:

    • Intuitive, drag-and-drop configuration for all bot compon ents
    • Responsive, lightweight, React.JS-based design
    • Two-way
    …
    data-binding
  • Complete integration with Botworx Node.JS based API
  • Style

    • Technologies/Frameworks: React.JS, Rails

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    DailyClout Billcam Legislation Tracker Image

    DailyClout Billcam Legislation Tracker

    Working with Naomi and DailyClout for several months, we re-architected her existing Billcam tool in Laravel. The new and improved Billcam lets users see, share and affect live legislation and voice their sentiment across bills. It has been searched 200,000 times in just a few months.

    Functionality

    • Integration with a wide range of legislative data sources
    • Full-text search and store capabilities
    …
    for thousands of state and federal bills
  • Bill sentiment tracking and voting
  • Real-time notifications for changes to legislation
  • Bill support by party

    • Platforms/Technologies: Vue.JS, Laravel, Lumen, MongoDB, Redis, Forge

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    Foster.Care Foster Support Platform Image

    Foster.Care Foster Support Platform

    Working with Fostercare's CTO for over a year, we developed the Fostercare.Team platform, a web-based, team-centric, foster care collaboration software that improves foster parent support and increases the quality of care for children in foster care. 

    Journaling – Journaling daily does more than document your foster child’s day. Research proves journaling is a safe, cathartic release for the stresses of daily

    …
    life.

    Behavior Tracking – Identify and track behavior patterns over time to determine if particular events are possible triggers.

    Alerts – Automatic text message and email notifications to caseworkers, supervisors and counselors,

    Calendars – Schedule important events so everyone on your team is aware. (birthdays, parent visits, FTMs, court dates, caseworker visits, etc.)

    Agency Dashboards – Give agency supervisors a tool to measure caseworker and foster parent engagement, tasks, foster child abuse disclosures and well-being.

    Task Management – Keep track of who is responsible for what, when items are due and how much progress has been made.

    Technologies/Frameworks: Vue.JS, Elgg, MySQL

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    ScienceVine: Science Literacy Platform Image

    ScienceVine: Science Literacy Platform

    Working with the Institute for Learning Innovation and National Science Foundation for over a year, we developed a unique platform for measuring scientific literacy by engaging the public in a wide variety of self-led scientific activities. The platform allows users to apply scientific methodologies to everyday projects in a gamified environment that rewards progress with badges, science related products and discounts on

    …
    memberships to many scientific institutions.

    Functionality

    • Custom LMS allowing staff interactively create quizzes (questions, answers, recommendations, etc.)
    • Full-blown community platform with groups for specific scientific domains, activity feeds, profiles, messaging, notifications..
    • Back-end reporting system that will allow them to run reports on individual or aggregate quiz results, including the ability to export reports to PDF and/or XLS.
    • Gamification, badges and rewards
    • Complete integration with Botworx Node.JS-based API

    Technologies:

    • Elgg, Vue.JS, jQueryUI, Require.JS

    Case Study:

    Read more...
    Civ.Works: Civic Engagement Platform Image

    Civ.Works: Civic Engagement Platform

    Civ.Works is a new type of social network focused on increasing civic engagement and building consensus on important social and political issues. The civic platform consumes actionable political and civil issues from a variety of sources and delivers them to members in real-time, with customizable alerts, based on the member's issue affinity and socio-political interests. Members can share and discuss actions to build consensus

    …
    and increase the power of their actions.

    Functionality

    • Localized civic action feed, allowing users to receive notifications for actions they can take on issues most important to them
    • Interactive electoral maps where users can easily find and track their representatives
    • Customizable political news feeds
    • Legislation tracker
    • Groups and sub-groups

    Case Study: 

    Technologies/Frameworks: Vue.JS, Elgg, MongoDB, Stripe.

     

     

    Read more...
    Ensight Business Intelligence Expert Network Image

    Ensight Business Intelligence Expert Network

    Working with Executive Network's COO for a period of one year, we developed the "EnSight" platform, fully automating all manual workflows and providing a centralized resource for member, resource and event management.

    EnSight provides EN's members of each network with access to all members of every one of their internal networks - the entire constellation that includes more than 200 C-Level executives from more than 150

    …
    organizations worldwide.  It's easy and efficient - members often start receiving answers and information within minutes of making a request and staff have access to valuable business metrics and EN's entire membership database.

    The platform aggregates current point solutions used for threaded discussions, event registration and customer communications with an extended set of “connection”  research and collaborative tools. A “connection” in EN parlance is a piece of research, a name or idea from a threaded discussion, a brokered introduction to another member and so on which helps a member advance a line of inquiry, validate program assumptions, locate implementation resources, etc.

    The new EN platform also centralized all of EN’s data in one location, improving the staff productivity and improving member self-service tools. 

    Technologies: Salesforce, Vue.JS, Elgg/PHP, MySQL

    Read more...

    Reviews

    4.8
    14 reviews
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    Web & Mobile App Dev for Medical Education Platform

    "Their general knowledge of the healthcare industry was impressive."

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    4.5

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    4.0
    Willing to refer: 
    4.5
    The Project
     
    $200,000 to $999,999
     
    Mar. 2016 - Oct. 2018
    Project summary: 

    Arck Interactive designed and developed a content delivery platform for medical students and healthcare professionals. The team delivered Android and iOS applications for both mobile and tablet devices.

    The Reviewer
     
    1-10 Employees
     
    Gilbert, Arizona
    John Morris
    Founder, Owner & CEO, MedEdQR LLC
     
    Verified
    The Review
    Feedback summary: 

    Arck Interactive leveraged a structured project management approach to facilitate a seamless development process. Despite a few lapses in communication, the team succeeded in producing superior applications. Their wealth of experience sets them apart from other vendors.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I'm the founder and CEO of MedEdQR LLC.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Arck Interactive?

    We needed full development services for a specialized content delivery platform and associated mobile access applications.

    What were your goals for this project?

    Our goal was to produce a very robust and specialized content delivery platform that’s suitable for the delivery of virtual patient scenarios to medical students and professionals. We also wanted to produce iOS and Android mobile and tablet applications that would provide secure, flexible, and robust access to the virtual patient scenarios contained on the delivery platform.

    SOLUTION

    How did you select this vendor?

    I had prior knowledge of the work they had done for another company for whom I was consulting.

    Describe the project and the services they provided in detail.

    Arck Interactive delivered full stack development of the MedEdQR platform and reimagined the UI/UX. They created features, user flows, and mockups as part of the product development process.

    The team also compiled a list of appropriate contacts for marketing purposes. They provide hosting of the finished product.

    What was the team composition?

    Their team was composed of one project manager and at least one developer at every stage.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    This is the only product of my business.

    How was project management arranged and how effective was it?

    Project management was generally excellent, though I would have liked more communication when developer or development issues arose. JIRA was used initially, but, about halfway through, there was a switch to Trello. GitHub was used for software management.

    What did you find most impressive about this company?

    Their general knowledge of the healthcare industry was impressive. They also gave us access to qualified developers that had a history of high performance.

    Are there any areas for improvement?

    There’s some room for improvement in terms of communication when significant issues arise. One of the early developers left after the MVP was constructed, leaving a hole that resulted in a complete overhaul of the system by the next developer. There was also one developer that was hired but didn't work out at all, which caused the loss of a few months of development time. Later developers were excellent and added much to the applications.

    4.5
    Overall Score They were an excellent choice.
    • 4.5 Scheduling
      ON TIME / DEADLINES
      Some scheduled milestones were missed due to developer issues.
    • 4.0 Cost
      Value / within estimates
      They certainly weren't the most expensive, but also weren't the cheapest. We got quality work for a reasonable price.
    • 4.5 Quality
      Service & deliverables
      Nobody's perfect, but there was too much rework that could have been avoided.
    • 4.5 NPS
      Willing to refer
      I would refer people to them.

    Feature Dev for Small Business Email Marketing Platform

    “They were phenomenal at applying the human element to the technology they were building.”

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    4.5

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    June - Dec. 2018
    Project summary: 

    Arck Interactive developed a feature set to streamline scheduling and email communications for small businesses. They integrated the product with the frontend of a Google Cloud platform.

    The Reviewer
     
    300 - 400 Employees
     
    Chandler, Arizona
    Tyson Brown
    Product Manager, Keap
     
    Verified
    The Review
    Feedback summary: 

    They contributed the second highest-used feature set in the product lineup. The team’s product engineers iterated with the end user in mind, building a product that went beyond the original requirements and created value for customers. They communicated seamlessly and adhered to a strict deadline.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a product manager at Keap, an email marketing platform for small businesses. We recently went through a rebrand; when we worked with Arck Interactive, my company was called Infusionsoft.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Arck Interactive?

    We noticed a common problem amongst small businesses, which was that it was challenging to schedule meetings with clients and prospects. Our customer base said that they spent a lot of time emailing back and forth with clients about availability. My company wanted to solve this problem with software improvements, so we partnered with Arck Interactive to help us develop this solution and build the feature set into our product.

    SOLUTION

    What was the scope of their involvement?

    Arck Interactive developed a feature set in our Google Cloud platform’s frontend. The feature set enables our customers to send a link with their schedule to any recipient, who use the link to book time on the business owner’s Google Calendar. Arck Interactive helped us with other cloud functionalities.

    What is the team composition?

    My team worked with a project lead, a tech lead, and three developers.

    How did you come to work with Arck Interactive?

    I wasn’t involved in the recruitment process, but I believe our CMO recommended them.

    What is the status of this engagement?

    The project lasted June–December 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The feature set that Arck Interactive developed is our second most popular product in our lineup. Before, somebody that needed this functionality had to pay for an additional monthly service. Our users were delighted that they didn’t have to spend money and time integrating with external tools. This feature set enriched our offering and had a tremendous impact on the value that we created for our customers.

    Because of Arck Interactive’s development work, we can now provide small business owners with an easy way for them to manage their availability. This saves time by omitting the back-and-forth email chain.

    How did Arck Interactive perform from a project management standpoint?

    During development, we communicated every day, almost hourly, on the project’s progress. The project lead and I were in constant contact about tracking project hours and the budget. Arck Interactive helped us understand what we needed to do to meet specific budget requirements. They attended our daily morning standups on Webex; they also set up Webex meetings whenever we wanted to ask questions, talk through something, or provide feedback. The team iterated very quickly. We communicated via Slack.

    What did you find most impressive about them?

    In the development space, it’s really important to differentiate between software and product engineers. Arck Interactive’s product engineers thought like a user and did thorough user testing, which allowed them to make many improvements beyond our original requirements. They were phenomenal at applying the human element to the technology they were building. In my experience, it’s hard to find engineers that do this.

    Also, Arck Interactive accommodated our strict deadline and made sure we met it. They did whatever it took to finish the project on time; their engineers worked long hours through nights and weekends. We didn’t experience any additional fees or double-time costs that you might expect with a tight deadline.

    Are there any areas they could improve?

    The only thing that’s preventing us from rehiring them is that they aren’t proficient in Java, our backend framework. We tried to engage them for a few other projects, but we couldn’t move forward because they didn’t know Java. It would be nice if they were more skilled in other frameworks and architectures. They were more than willing to try and figure it out, but we didn’t want to pay them for the time this would take.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Dev for Team Collaboration Platform

    “I've been able to get a lot of functionality and work out of them for a very reasonable price. ”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Nov. 2016 - Ongoing
    Project summary: 

    Arck designed and developed a web-based communications platform from scratch, using LAMP and other technologies. 

    The Reviewer
     
    1-10 Employees
     
    Newaygo, Michigan
    President, Team Collaboration Platform
     
    Verified
    The Review
    Feedback summary: 

    Arck's team provides high-quality development work very quickly at a reasonable price. In addition to taking an organized approach to managing projects, their team is incredibly knowledgeable when it comes to working with specific platforms such as ELK. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I'm the owner of a company that provides a communication platform for the foster care industry, allowing parents and members of a foster care team to collaborate and share information.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Arck Interactive?

    I needed a developer to help build a web-based platform.

    SOLUTION

    What was the scope of their involvement?

    Arck designed and developed a web communications platform from scratch, using LAMP and other technologies.

    What is the team composition?

    I work with two developers and a designer.

    How did you come to work with Arck Interactive?

    Arck was listed as one of the top developers on the ELK Stack website. Their expertise were very impressive, so I thought they'd be the best fit for the project.

    How much have you invested with them?

    We've invested about $22,000 thus far.

    What is the status of this engagement?

    We started working together in November 2016 and officially launched the platform in May 2018, but we continue to work with them to make improvements and upgrades.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    I was very impressed by how quickly Arck's team was able to accomplish many of the development tasks we gave them. I've been developing personally for over 20 years, so I have a good idea of how long things take, and they consistently delivered high-quality work much faster than I thought they'd be able to.

    I've been able to get a lot of functionality and work out of them for a very reasonable price. We regularly leverage their expertise in order to add additional features or upgrades as we go, and they ensure that additional features will be upgrade-friendly in the long term.

    How did Arck Interactive? perform from a project management standpoint?

    They're very organized. We utilize Basecamp for communications, which allows me to create to-do lists, prioritize tasks, and add comments or pictures as needed.

    What did you find most impressive about them?

    Their expertise in the ELK environment is outstanding. I'm very happy with the way the project has progressed.

    Are there any areas they could improve?

    No. There were times when they weren't readily available and had to prioritize other clients, but given that we're a relatively small client, I think they've done a great job of squeezing in the time to make upgrades on our platform as needed during less busy phases.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Software Dev for Religious Social Network

    "We were able to create some significant functionality very quickly."

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    2012 - 2014
    Project summary: 

    Arck Interactive developed a private social networking site to increase communication and giving. The site is integrated with other social media platforms and accepts financial donations.

    The Reviewer
     
    11 - 50 Employees
     
    Texas
    CTO, Grapevine Technologies
     
    Verified
    The Review
    Feedback summary: 

    Arck Interactive delivered the MVP shortly after the engagement began, and it functioned as envisioned. Arck was collaborative, organized, and professional. They are knowledgeable about the latest technology and the best practices for its implementation. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am an agile trainer and coach. At the time of this project, I worked with Grapevine Technologies, an agile coaching organization.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Arck Interactive?

    We needed outside assistance creating a secure social networking site for the religious community.

    SOLUTION

    What was the scope of their involvement?

    They built our website to allow churches to communicate with, and motivate, members and collect donations. The site hosts an online marketplace and business directory, a range of social networking features, integrated online giving on a one-time or recurring basis, instant messaging, and a forum for site announcements and other communications.

    What is the team composition?

    We worked with three developers.

    How did you come to work with Arck Interactive?

    They were referred to us. I vetted them pretty heavily, asking about their quality management processes and how they approach software.

    How much have you invested with them?

    We spent more than $70,000.

    What is the status of this engagement?

    We worked together from 2012–2014.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Platform Dev for State or Federal Bill Search Database

    “Investors are impressed by the functionality and we’re on the verge of a substantial partnership with a media outlet.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    May 2017 - Ongoing
    Project summary: 

    Arck Interactive created a new iteration for a legislative platform. They made the database more intuitive, added voting features, and strengthened social media sharing capabilities.

    The Reviewer
     
    1-10 Employees
     
    New York, New York
    CEO, DailyClout
     
    Verified
    The Review
    Feedback summary: 

    The platform is better than several state-run databases and the company is profitable. Arck translates ideas into material solutions. They were respectful and professional and their communication is clear.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m CEO of DailyClout. We make it easier for people to learn about and share legislation. We help ordinary people use their networks for lobby powerfully and directly for bills that affect them, that with our tools they can see, share and understand. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Arck Interactive?

    We have a proprietary platform that needed to be faster and more intuitive. We wanted an affordable partner to help us create a sophisticated, effective iteration.

    SOLUTION

    What was the scope of their involvement?

    The platform, Billcam, allows people to search any US state or federal bill and share their findings on social media. No other databases like it make information so easy to share. Arck helped us add more functionality, such as voting options on the site. They brought us to the next stage of our development.

    What is the team composition?

    We had a primary point of contact who managed the rest of their team.

    How did you come to work with Arck Interactive?

    We were in discussion with a distinguished former tech executive and ally in the space. He used them for another project and endorsed them enthusiastically.

    How much have you invested with them?

    I can’t divulge specific numbers but they provided very good value for the money and were worth the investment. Our investors agree.

    What is the status of this engagement?

    We started working together around May 2017. They completed the original scope of work very effectively and we’ve since returned to them with a new set of functionalities.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We were a startup. Two years into the process, we’re a profitable company and are doing extremely well. We never had technical issues that weren’t immediately fixed. The database is first-rate and attracts users from all over the world, including government officials.

    We have a few Senate offices and congressional candidates who use Billcam. It’s better than some official state databases and its quality brings in additional investments. Investors are impressed by the functionality and we’re on the verge of a substantial partnership with a media outlet with millions of visitors.

    How did Arck Interactive perform from a project management standpoint?

    We had very good experiences with their project management. They translate our ideas into material solutions and have already outlined specs for future projects. Communication is clear and seamless from concept to delivery and they bring good insight and ideas to our interaction.

    What did you find most impressive about them?

    They are flexible and know how to deliver results and help startups succeed. The tech space is a male-dominated industry where women often face cultural challenges. Arck was incredibly respectful and professional. Our interactions were egalitarian and we had no issues.

    Are there any areas they could improve?

    No. The value and partnership they provide far outweighs anything they could improve. They performed exceptionally well within tight financial parameters.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      We already recommend them.

    Custom LAMP Server for IT Company

    “The new site has run without any glitches for the past two years.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Jan. 2016 - Ongoing
    Project summary: 

    Arck Interactive supplemented a development team in transitioning a third party’s LAMP-based web app to a new server and finding and fixing bugs. Now, they provide ongoing support for the app.

    The Reviewer
     
    1-10 Employees
     
    Chicago, Illinois
    John Biniecki
    President/CEO, Netflo Technologies
     
    Verified
    The Review
    Feedback summary: 

    Arck’s work contributed to consistently faster processing times and a more efficient app overall. Their expert team communicates effectively (and quickly), helping them to provide high-quality solutions in a timely manner.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the president and CEO of an IT solutions company that designs networks and low-voltage cables and provides hosting solutions and support.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Arck Interactive?

    A client of ours had a custom LAMP application designed by another company that subsequently went out of business. A development like this was beyond our expertise, so we hired Arck Interactive to continue the work.

    What were your goals for this project?

    We needed a vendor to move the website to a new hosting platform and provide ongoing support during that transition.

    SOLUTION

    How did you select this vendor?

    After extensive online research on developers with LAMP experience and interviews with various vendors, we selected Arck.

    Describe the project in detail.

    We gave Arck the source code. They were able to transition the app to a new LAMP server and ensure that the site was functional in one day. After that, they found (and corrected) inefficiencies in the database and provided ongoing support.

    What was the team composition?

    We worked with various team members throughout the transition.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    The new site has run without any glitches for the past two years. Plus, our client said they are satisfied with the site’s increased speed.

    How effective was the workflow between your team and theirs?

    We communicated through email and phone and tracked progress through Basecamp.

    What did you find most impressive about this company?

    Arck’s quick responses and high level of expertise impressed me.

    Are there any areas for improvement?

    We do not see any need for improvement.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Multiple Projects for Nurses Professional Network

    “They could understand the business opportunity and what we needed to make it work from a business standpoint.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2015 - Ongoing
    Project summary: 

    Arck Interactive rebuilt a social networking platform using Elgg with an integrated database and customized features such as a job board and searchable directory. They also built a complementary app.

    The Reviewer
     
    1-10 Employees
     
    Coppell, TX
    President, Nurses Lounge
     
    Verified
    The Review
    Feedback summary: 

    The well-designed site meets expectations, is easy to navigate, and has a professional look. Responsive and skilled, Arck Interactive is able to place projects in the context of business needs and opportunities to ensure thoughtful products.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the President and Founder of Nurses Lounge, a professional network for nurses. We act as a LinkedIn for nurses who create professional profiles on our site. They can join associations based on their schools or employers and interact with 600 BSN nursing schools, 6,000 hospitals, and 100 specialties on our platform.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Arck Interactive?

    We had used an older platform for our site that was eventually taken over by Oracle. We needed a newer software that we could customize. We found an open-source social networking software called Elgg that we thought would work for us and wanted to use. We needed help to implement that decision.

    SOLUTION

    What was the scope of their involvement?

    They built our platform on Elgg, integrating our database and customizing features such as a job board. They’ve also built an app for us linking to data from our website and other sources.

    They currently manage our server and continue to take on new projects for us. Most recently, they created a searchable directory of graduate nursing schools. Schools can input their graduate programs and contact info. Nurses can search against various criteria to find the school that best fits their needs, whether online or campus-oriented.

    What is the team composition?

    We worked with three team members.

    How did you come to work with Arck Interactive?

    We found them on the internet. As we were researching Elgg, their name kept coming up as specialists in that software—for example, their programmers were answering questions on Elgg in different forums—so we called them. They had experience with Elgg and understood our business. After speaking with them, we felt they were our best option for creating what we wanted and needed to do.

    How much have you invested with them?

    We’ve spent around $250,000 over the last couple of years.

    What is the status of this engagement?

    We started working together in 2015 and it’s ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We were able to design and create a site that meets expectations. It’s easy to navigate and looks very professional. When we demo the site at a nursing school or hospital, people can immediately see that our platform is well thought out and well developed.

    We’ve had a similar experience with our app. When they built the app, they were able to integrate from multiple data sources seamlessly. We never missed a beat.

    How did Arck Interactive perform from a project management standpoint?

    We use project management software to track. We talk to them about what we need and they respond to make sure they’ve understood the project. We’re able to communicate problems we had and instantly get an answer from them. They’re quick to respond to any problems, suggestions, or questions we have.

    What did you find most impressive about them?

    They really knew the social networking market and came it in a very mindful way. They could see the bigger picture and not be distracted by the programming details. They could understand the business opportunity and what we needed to make it work from a business standpoint.

    5.0
    Overall Score They really created the business for us.
    • 4.5 Scheduling
      ON TIME / DEADLINES
      We missed deadlines but the projects were large. They weren't exactly perfect but they weren't bad either.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    App Development for Social Platform

    “The management team and engineering staff worked seamlessly with our team.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Jan. 2017 - June 2017
    Project summary: 

    Arck Interactive provided backend development and design services for a large-scale media platform. They created an attractive and engaging interface for both web and mobile users.

    The Reviewer
     
    11-50 Employees
     
    Lincoln City, Oregon, US
    George A. Polisner
    Executive Director, Civic Works
     
    Verified
    The Review
    Feedback summary: 

    Arck developed a working product within the first 45 days of the engagement. The launch earned media attention and the platform has continued to grow. Their team delivered timely and high-quality results.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the founder and executive director of Civic Works (civ.works). We create media and technology to increase global civic education and engagement.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Arck Interactive LLC?

    We wanted to customize and extend our social platform to prioritize user interaction and engagement. We required an accessible and responsive interface for both web and mobile use.

    What were your goals for this project?

    We hired Arck Interactive to help create, and launch, the first stage of our large-scale platform.

    SOLUTION

    How did you select this vendor?

    Arck Interactive has an excellent reputation within the industry. They agreed to provide app development services and strategic technology advisement.

    Can you go into detail about the services they provided and the scope of the project?

    Their team translated our high-level backend, design, and user experience requirements into an accessible and interactive model.

    What was the team composition?

    We worked with a senior business analyst, two development engineers, and a design expert.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    We rapidly moved from the initial design stage to the minimum viable product (MVP) launch in 45 days. The initial model earned high-profile media attention and our platform is continuing to grow.

    How was project management arranged and how effective was it?

    We conducted weekly progress reviews throughout the engagement, with more frequent meetings during critical development and deployment phases.

    What did you find most impressive about this company?

    The management team and engineering staff worked seamlessly with our team.

    Are there any areas where they can improve?

    I would like to see Arck Interactive add a global support operations unit to provide customers with complete development and technical support.

    5.0
    Overall Score They became seamless and trusted members of the civ.works team.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We worked together to create an appropriate schedule for development cycles.
    • 5.0 Cost
      Value / within estimates
      Arck is very reasonable for the quality they provide.
    • 5.0 Quality
      Service & deliverables
      They work exceptionally well under pressure.
    • 5.0 NPS
      Willing to refer
      I have referred them to others and will continue to do so.

    Custom SaaS System for Foster Care Company

    “We are now in business thanks to Arck.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Nov. 2015 - Ongoing
    Project summary: 

    Arck built a custom SaaS-related system, incorporating development, design, and payment integration services.

    The Reviewer
     
    1-10 Employees
     
    Grand Rapids, Michigan
    Jason Bays
    President, FosterCare.Team
     
    Verified
    The Review
    Feedback summary: 

    Arck’s efficient, communicative, and creative approach facilitated a top-quality launch. Their flexibility regarding fiscal constraints and the availability of human resources expedited delivery.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the president of a company that provides web-based, team-centric, foster care collaboration software that improves foster parent support and improves the quality of care for children in foster care.

     

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Arck Interactive LLC?

    We hired Arck because of their extensive experience using the software we wanted to implement. We used the company to design, program, integrate Stripe payment and build a software as a service (SaaS) license management module.

    What were your goals for this project?

    The project goals changed as our familiarity with the market changed. Originally, we only allowed foster care agencies to sign up, now we allow foster parents to sign up without an agency.

    SOLUTION

    How did you select this vendor?

    We did not do in-depth research. Based on everything I read about our software platform, Arck was one of the best firms that developed the software. They were based in the United States and had a talented team with ample experience.

    Can you go into detail about the services they provided and the scope of the project?

    They worked within my budget to develop what I needed. They customized a software platform to significantly tighten the security and visibility of information, created a SaaS subscription management module, and integrated my application with Stripe. They added new and unique features and functionality to the site in a way that worked with its underlying framework to allow for future upgrades. Our clients handled the design and functionality change well. Now foster parents and agencies can use our platform independent of each other if needed.

    What was the team composition?

    I worked with a designer and a couple of programmers. The core team included Arck’s owner on all of the sprints, which made him aware of our goals and objectives. The team fielded limited personnel resources for me that fit my budget and still allowed the goals to be met.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    We are now in business thanks to Arck. We are a startup company that now provides a unique, much-needed service to our niche market space.

    How was project management arranged and how effective was it?

    Project management was handled in sprints and we used Basecamp for managing tasks, comments, and additional file resources.

    What did you find most impressive about this company?

    There were several things. First, the speed the tasks were accomplished was outstanding. Arck completed tasks in half of the time I expected. Second, the quality of work was outstanding. Third, they provided good suggestions for my product and would often think ahead at how the requirements might change in the future. They would build that flexibility into the website now so we could adapt later. Finally, they provided quality service with a small budget.

    Are there any areas where they can improve?

    After working with Arck for over two years on different sprints, I've always been happy with how they treated me and the final product.

    5.0
    Overall Score They have a great team that produces excellent results.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      I did small sprints without a massive budget and they were able to work with me.
    • 5.0 Cost
      Value / within estimates
      It is more expensive than offshore, but it takes few hours to get the work done.
    • 5.0 Quality
      Service & deliverables
      Arck provided excellent work.
    • 5.0 NPS
      Willing to refer
      I'll gladly tie my reputation to my referral any day.

    Web Development for Online Dating Site

    "They always delivered high-quality work and met our expectations."

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    5.0

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2015 - Ongoing
    Project summary: 

    Arck Interactive arranged a transfer to an InnoDB database and provided other website performance updates. They utilized newer versions of open-sourced software, added features, and helped launch a mobile app.

    The Reviewer
     
    1-10 Employees
     
    Poughkeepsie, NY
    Owner, TG Personals LLC
     
    Verified
    The Review
    Feedback summary: 

    The site has seen several thousand new users since the updates were implemented. Arck Interactive was organized and offered realistic timeframes. They presented solutions to all problems and were invested in the project’s success.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I operate several online dating sites that use custom software based on an open-source social networking platform. I own the sites and am responsible for customer service, advertising, and all other aspects.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Arck Interactive LLC?

    My site was having serious problems and needed to switch to InnoDB for database performance. I wanted an upgrade to a newer version of the open-source software I use. Adding certain features to stay relevant was also a priority. I also needed assistance launching a mobile app.

    What were your goals for this project?

    My goal was to improve both the functionality and reliability of my site. Adding new features would not matter if the site could not perform well under high volumes of site traffic at peak times. User retention was a specific goal, so avoiding errors and database corruption was critical.

    SOLUTION

    How did you select this vendor?

    Arck was recommended to me by another software developer who had worked on my site but was unable to take on this project. Coincidentally, I had med Multia’s owner at a software conference where we discussed the open-source software I use. When contacted for my project, Arck’s proposal had reasonable timelines and hourly rates. I was confident in the quality of their work.

    Can you go into detail about the services they provided and the scope of the project?

    Over the course of the project, we identified and implemented about 100 work items. I identified a feature that I wanted to add or a problem I needed to be fixed, and they recommended a solution. Once certain features were integrated, I tested them on the site, and we reevaluated as necessary.

    What was the team composition?

    I worked with a lead developer and two engineers.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    In two years of collaboration with Arck, I have been able to launch a mobile app, and I have seen my sites grow from fewer than 50,000 users to more than 250,000 users. User experience is vastly improved, and we have had no problems with performance.

    How was project management arranged and how effective was it?

    We used Basecamp and Github for communication, code management, and tracking progress. This is how we provided updates and helped the team remain on the same page. 

    What did you find most impressive about this company?

    They always delivered high-quality work and met our expectations.

    Are there any areas where they can improve?

    This may be the case with other large firms, but it is best to plan as much of your project as you can to ensure that Arck’s timeline can match your own.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
      They followed our schedule well.
    • 5.0 Cost
      Value / within estimates
      Their skilled developers were well worth the cost.
    • 5.0 Quality
      Service & deliverables
      Their deliverables were high-quality.
    • 5.0 NPS
      Willing to refer
      I am not sure I could have done this project with anyone else.