Global Website & App agency based in the UK

Gold
VERIFIED

We would love to be your long-term partner who takes the development process off your shoulders.

Est. since 2005, our mission is to build longstanding partnerships to help deliver disruptive technology into the B2B & B2C marketplace.

Strong background in creating apps & software for various sectors:

  • Business/membership organisations
  • Medical & mental health
  • Charities 
  • Lifestyle
  • Social networking
  • Utilities

SERVICES:

  • Digital product road mapping/prototyping
  • App Development (Native & Hybrid)
  • Website Design & Development
  • Hosting
  • E-commerce
  • Business process systems
  • E-learning
  • As well as complex database-driven Content Management Systems

We love the challenge, and always happy to chat about new projects and ideas.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2005
Show all +
Gateshead, United Kingdom
headquarters
  • Office 3.04, Baltimore House,, Baltic Business Quarter, Abbotts Hill,,
    Gateshead, TWR NE8 3DF
    United Kingdom
other locations
  • Old Street, London,
    London, LND EC1V 9DD
    United Kingdom

Focus

Service lines
  • Web Development
  • Mobile App Development
  • Web Design
Client focus
  • Small business (<$10M)
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
Industry focus
  • Business services
  • Health Care & Medical
  • Energy & natural resources
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
CRM functions
CRM solutions
User Experience

Portfolio

Key clients: 

Over the last 14 years, we've supported DMA, Nestle, Willmott Dixon, Gateshead Council, BBMV, YALE and a number of startups. 

SuperSpeller | e-learning platform Image

SuperSpeller | e-learning platform

Super Spellers is a new e-learning platform based around improving a child's experience of learning new words, spellings, and sound. Bought to life through a series of spelling games which have been designed to support children aged 5-11.

 

New tests show 1 in 4 struggling with spelling, punctuation and grammar. Figures for reading, writing and maths assessments taken by more than half a

million 11-year-olds.

 

Superspellers have set off on a mission to work with schools initially across the UK to roll out the new platform. This platform, like those that have been launched to support learning maths, will be in a position to help assist in how children learn and enhance their spelling experience.  

 

The mobile responsive web-based is made up of 3 fun interactive game zones. The games will cover weekly spellings, spell the missing word in a sentence and a challenge to spell longer more exciting words.


Each student will have their own unique superhero character. By playing the games they will earn rewards such as coins and superpowers to allow their character to become the ultimate superhero! The results will be recognised in a leaderboard. Teachers will be able to access a teacher zone to set their weekly spellings and monitor students results through an advanced admin portal. 

 

The full platform is currently in development with Arch and we're excited to go live in Q1 2020.

Quieten | iOS & Android app Image

Quieten | iOS & Android app

Quieten is a new app available for iOS & Android. 

The Quieten app has been designed and built to give those who suffer from Tinnitus access to therapies that will alleviate their symptoms. 

Quieten is packed full of practical advice, understanding, comforting information and many tips that will benefit

you.

 

Tinnitus, described as a sensation or awareness of sound that is not caused by an external sound source, affects approximately six million people in the UK at present – ten percent of the UK's population.

 

Vision

When you feel safer your auditory system switches off its hyper-vigilance and ignores background sounds inside your body and in the environment around you. Quieten gives you lots of practical advice learnt from hard-earned clinical and personal experience. Safe, healthy practices help your hearing settle naturally.

 

Features

  • Onboarding 
  • Profile creation and management
  • Search and find video
  • Search and listen to audio 
  • Premium subscription service 
  • User admin to manage:
    • Videos
    • Audio
    • Subscriptions
  • Social integration 
Pidgeon Electric Vehicle platform Image

Pidgeon Electric Vehicle platform

Pidgeon appointed Arch to deliver a website discovery project for a new EV platform. So why is discovery so key for Arch? Put simply:

 

Discovery allows us to understand what function the website needs to perform to support your business goals. Without this knowledge, the launch will only deliver generic results.

 

Enter the website discovery session for Pidgeon, a meeting between the

project team and client to understand the business and technical + creative needs of there website inside out. We used this time to ask questions such as:

 

What are your goals?

What is your strategy?

How do you operate?

Where can a website support this activity?

 

The deliverables:

The answers to these questions armed us with the knowledge to deliver a bespoke website scope, with recommendations as to: 

  • How best to engage the core audience of the site.
  • Which technology to use, along with any third-party APIs.
  • The best features to focus the budget against.
  • Future roadmap considerations.
  • As well a project sprint plan that gets us to go-live in a timely manner.

 

We also expanded into:

  • Business goals
  • The target market
  • The goals of the website
HeyYo - iOS prototyping  Image

HeyYo - iOS prototyping

HeYo is a new mobile platform being developed across iOS & Android. This new app will help students to connect with other like-minded students when new to campus or a city.


The Challenge

HeYo is currently raising funds through a series of private investors. They had been asked as part of

their pitch deck to come forward with how the UI and UX could look. After a competitive pitch between 5 other agencies Arch was selected to lead on defining this and developing the required prototype.


The Solution

After consultation and undertaking discovery it was decided to focus the initial prototype on 'explore' 'connect' and 'relate'. The UI needed to provide a smooth user journey from uploading and editing to setting up events and finding new friends. It needed to do it with a sense of style that would ensure users would keep coming back, and positively share their experience with friends.


The results

Over a 3 week period discovery and the prototype was completed. Allowing HeYo to have the required material to take to their investors. The feedback so far has been amazing and has been well received. HeYo is now well on track to make a full raise and we can't wait to start the full platform development. Follow the HeYo journey: https://www.heyo.org.uk/

Swissphone GmbH Website Image

Swissphone GmbH Website

The client:

Swissphone, offer a full range of comprehensive alerting solutions for a wide variety of industries and a broad range of tasks: whether it’s equipment and resources for blue light organisations such as police, fire and rescue services, or for public authorities and administrative bodies, healthcare, financial institutions, manufacturing and production facilities – to name just a

few.

Headquartered in Samstagern near Zurich, Switzerland, Swissphone Wireless AG is an independent Swiss company with around 250 employees, founded in 1969. Swissphone specialises in the development and production of alerting solutions for blue-light organisations, comprehensive critical messaging solutions for business and the public sector. The group has subsidiaries in Germany, France, Austria and the USA.


The delivery 

Arch worked with Swissphone in the launch of the new mobile responsive website. The launch coincided with the 50th-anniversary celebrations, and will support the continued growth of Swissphone.

The site features:

  • Customer Portal & Marketplace
  • Content Management System (CMS)
  • CRM integration 
  • Solution product categories covering over 50 products. 
  • 8x Language translations 
  • Optimized landing pages
  • Whitepapers
  • Video
  • Case studies 
  • Contact forms


Globally there are an estimated 285 million people with a visual impairment of some kind and around 10-15% of the world’s population has dyslexia. In the UK alone there are 1.5 million people with a learning disability and 4.2 million people who have English as a second language. 

We were therefore really excited to have the chance to help solve this with the development of ReciteMe.

Recite is a Cloud-based web

accessibility solution which allows your visitors to customise your site the way they need it to work for them.

 

Services Provided

  • Web & App Development
  • Design
  • Specialist Solutions
  • Hosting
All Season | Tablet app Image

All Season | Tablet app

The Client

All Seasons Leisure Sales is a family run business in County Durham and has been converting and selling campervans for over a decade. Their business is constantly expanding and their overall goal is to become more widely known across the whole of the UK and Europe.

We worked with ASLS to develop a system for them which would then form the foundation of a larger scope of work, based both

on requirements they have now, and those that lie ahead.


The Challenge

All Seasons Leisure Sales were having a big issue with tracking van conversions. At the time that they approached us their old system was paper-based, manual and extremely time-consuming. They had no easy way of receiving orders from third-party partners and no clean way of keeping track of a vans progress through the conversion process.

They required a solution that would be available online and accessible 24/7, would work on portable tablet devices as well as desktop, and one which would be able to handle different user roles with a complex variety of permissions. It would need to allow partners to submit jobs via the system for ASLS approval. It should be able to handle multiple internal faculties, allow staff to quickly see the specifications of a van upon request and include an email alerting system.


The Solution

We used our in-house framework and existing modules to produce a feature-rich, entirely scalable system. We built this as a web application so it would be available online 24/7 and work responsively across various devices, as requested by the client.

A fully fledged Role Based Access Control system (RBAC) allowed for multiple roles and permissions, with an overriding control by admin accounts. A clever integrated event system allows for emails to be scheduled or triggered on demand and the system keeps track of paint, upholstery, interior, exterior and more.


The Results

The new All Seasons system went into production and on completion, all staff was successfully moved over from the paper-based system to the new online solution within weeks. Feedback suggests that the new system met all of our client’s niche requirements and is being fully utilised within the business exactly as we’d hoped.

We’re now in talks with All Seasons Leisure Sales to work with them on their new project, a solution to help take care of their concerns regarding stock control, and we can’t wait to get moving on this next phase of work.

DB8 | iOS & Android app Image

DB8 | iOS & Android app

The client

DB8 is a new mobile platform being developed across iOS & Android. 

The DB8 app is perfect for gaining a better understanding to any subject and for the exposure to alternative views that are not typically represented in the main stream media.

----

Vision

Are you strongly opinionated?

Maybe you have views that others do not share? There are

always two sides to a coin, right?

DB8 has been created for the purpose of putting your thoughts across to a global audience!

The aim of DB8 is to promote communication between users so that knowledge is shared!

The DB8 community is encouraged to submit their own debate questions via the feedback form within the app.

True Student App Image

True Student App

The Client True Student develop and let exclusive student accommodation within the city centre, close to universities. Their aim is to help students make the most of their university years with the help of the True organised events, facilities and team.With the True accommodation being a premium product, they aspire to be the best in their market, and as part of this they wanted to be able to boast a technological USP. In the

future, True has ambitions to expand to more apartments and to offer new tech on an ongoing basis.The ChallengeTrue wanted a tech solution which their tenants could use to get the most of their student experience. There was an existing website and they required us to work together with the agency who built it to port key information through to a new app we would be developing. This would need to hook into the existing website’s API.The solution would need to keep the users informed and up to date on these key items and alerts regarding their particular apartment. The new app should also allow facility booking and then push personalised offers and reminders to the students. True also plan to be able to unlock doors remotely with the app and smart lock at some point in the future.The SolutionWe designed and built two native mobile apps, one for iOS and one to work on Android. The apps offered user profile creation and social media logins. It also allowed True to push offers and promotions directly to the studentsThe individual push notifications we built into the app functionality now allow for fine grained targeting, and we’ve provided the ability to view diary listings, events and facilities. The app then features booking capability. so that students can make use of the True benefits and socialising perks directly through the app and make their own arrangements. We built to allow for the integration of a remote door unlocking functionality later.The ResultsThe successful launch of the new app was the start of an exciting time for True. The app is now offered to all students, when signing up for an apartment, as part of the full-service package that True provide. The app is used for daily promotions and push notifications across the company. We’re now really looking forward to a potential phase two with the door unlocking feature and hope to continue to do innovative work with True in the future.
Student Portal & app Image

Student Portal & app

The Client

Northumbria University has a global reputation for academic excellence and working relationships with a host of major employers, including Nike, IBM, Nissan, Proctor & Gamble, the BBC, and the NHS.

Since 2007, Arch have had our own long term and very successful relationship with Northumbria. We’ve previously worked with them on a website for their sports facilities and also provided

both print and digital artwork, so when they approached us for a new platform we were eager to be involved.


The Challenge

Northumbria didn’t have a reliable platform for students to develop and test their skills for some of the core uni modules. The new solution would also need to work with the existing student database within Northumbria Uni. The university staff required the ability to retain full overriding control over all student accounts.

The students themselves needed to be able to host PHP, HTML, CSS and Javascript in a safe and properly configured environment. Ideally students should be able to access a MySQL database, terminal and SFTP, while also having access to a webserver to host their HTML content. This would need to then be fully locked down to individual student containers for security.


The Solution

We designed Northumbria Uni a linux based online server solution. This consisted of unlimited jailed user environments and allowed staff to enable or disable access as and when they required..


The student profiles automatically loaded from the university database and students have full STFP, SSH and MySQL access to the server. A 24/7 monitoring and alert system was also included.


The Results

Northumbria Uni were really pleased with the solution. It’s still used as a core uni resource each academic year and we’ve worked with them on many upgrades over the years. It’s now some 13 years later and the system is still going strong!

Northumbria (University) Sport Image

Northumbria (University) Sport

Northumbria Sport is primarily based out of Sport Central, a £30 million state of the art sports facility, that offers students, staff and the general public access to the facilities and services that are of the highest quality.

Northumbria came to us to design and build their new website to go alongside the launch of the rebrand. the development included a bespoke CMS, Integrations with their Gladstone software, and a

fully responsive design for desktop and mobile.

Services Provided

  • Web & App Development
  • Design
  • Specialist Solutions
  • Hosting
 DMA (Direct Marketing Association) Image

DMA (Direct Marketing Association)

The DMA (Direct Marketing Association) approached us to develop a brand new website, from the ground up to better represent their business as well as offer a cutting edge service to their users.  ARCH developed a CMS (Content Management System) from the ground-up for the DMA site that they could manage all of their own content, as well as members, organisation profiles and exclusive events.  We also revolutionised the way in

which content was delivered to their user base.  Instead of the traditional way that users find content by navigating around your website, the DMA website pushes content feeds directly to the users 'wall' based on their interests and previous website activity.

We also developed a single point of authentication for the DMA with their website using OAuth2 technology.  This means that users who access any of the DMA's we resources, including their awards system can do so from one central place.  No need to remember multiple passwords!

We are also in the process of fully integrating the DMA website and membership system into a brand new CRM system in order to reduce administration time/cost and improve efficiency for the organisation.

Services Provided

  • Web & App Development
  • Specialist Solutions
  • Hosting

Reviews

Sort by

Prototype Development & Consulting for Golf Training App

“During the project, they kept to their timelines. If they couldn’t meet a deadline, they let us know in advance.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2020 - Ongoing
Project summary: 

ARCH designed a prototype for a golf social media app. They also conducted a discovery phase for the iOS/Android app. They support the project by attending investment meetings and built a website.

The Reviewer
 
1-10 Employees
 
United Kingdom
Founder, Golf Training App
 
Verified
The Review
Feedback summary: 

ARCH delivered a high-quality design. They implemented their partner’s feedback, and as a result, they’re pleased with the outcome. The team communicated effectively throughout the project and often provided useful recommendations to improve the product. They were engaged and enthusiastic partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re in the early stages of establishing a golf social media app. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

I wanted a prototype of an application created.

SOLUTION

What was the scope of their involvement?

We went through a discovery phase. They created a prototype app and helped with some of the design work. They provided some of the imagery for an investor presentation. They did a landing page that would drum up some activity. The site lets investors fill in their information so I can share collateral. They acted like a chief technology officer or consultant.

The prototype is a series of images that look like an app. They have some bespoke features that are designed, and we plan to build it in-full when I gain investors. It will be available for iOS and Android.

What is the team composition?

We’ve worked with three people, including business developer, a designer, and a developer.

How did you come to work with ARCH?

I spoke to a larger agency, and although my project was smaller than what they work on, they pointed me towards ARCH. I liaised with several firms, and ARCH was great in our initial interaction. They gave me various ideas and put things in layman’s terms for me. They differentiated themselves because they supported our investment journey by providing technological insight.

How much have you invested with them?

I paid £6,000 (approximately $7,400 USD).

What is the status of this engagement?

We started working together in February 2020 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered a good-quality prototype. All of the feedback I’ve provided has been implemented, or they’ve made recommendations on bits and pieces. Overall, I’m happy with their work.

How did ARCH perform from a project management standpoint?

Communication has been great. They had technical awareness and used their experience to give pointers and suggestions. During the project, they kept to their timelines. If they couldn’t meet a deadline, they let us know in advance. They’re very forthcoming about things I want to tweak.

What did you find most impressive about them?

They were hungry to win our business. From the early stages of our engagement, they were quite involved. Whereas some of the other development companies I spoke to just wanted to build what I asked them to, ARCH was enthusiastic and wanted to build on my idea from the original idea. They were with me throughout the journey and they can support us going forward with investors.

Are there any areas they could improve?

It would be nice to have the prototype as if it were an app on our phone.

Do you have any advice for potential customers?

It’s definitely worth connecting with their business development team. They have a number of years of experience, which is very useful.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website & App Dev for Electric Vehicle Startup

"They've been amazing. Respond quickly to questions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 - Mar. 2020
Project summary: 

ARCH provided development on a new platform. Their team determined the scope of the MVP. They then worked on a sprint plan to build out the project. 

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Founder, EV Startup
 
Verified
The Review
Feedback summary: 

ARCH successfully brought a product to beta in three months. Their team has been amazing and extremely responsive. The team was always willing to help and delivered everything on time. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the Founder. We're a startup in the on-demand EV space. Helping consumers discover and hire EVs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We settled on working with Arch for brand, website and app development.

What were your goals for this project?

To launch a new cutting-edge platform that will allow us to disrupt the vehicle hiring sector.

SOLUTION

How did you select this vendor?

We hired Arch after a number of meetings with others, we liked the approach they took with us, the questions they asked and the advice they gave, which went beyond how to develop the app.

Describe the project in detail.

Once we appointed Arch we undertook a series of workshops to help figure out the scope for the MVP, and then what the future phase post-go-live might look like. Arch then fixed the cost of the project to the scope and provided a sprint plan, which included timescales. We went on to enter sprints that saw us design and build in an iterate manner. This led us to being able to provide feedback and get to a product that we're really happy with.

What was the team composition?

We worked with Matt and Rob at the start, they helped us understand our challenges. We went on to work with Andy with regards to design and two other developers in the Arch team as we developed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months we had a product to BETA, we were then able to push the product live to a private group in 2020. We're now planning some updates in conjunction with a full public release.

How effective was the workflow between your team and theirs?

They've been amazing. Respond quickly to questions, great advice and always on time with getting releases to us.

What did you find most impressive about this company?

The advice, team structure and willingness to help with questions that were not always project related.

Are there any areas for improvement?

None that I can think off.

5.0
Overall Score Amazing, great people, with a quality product delivered. Thank you.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always on time.
  • 4.5 Cost
    Value / within estimates
    Not the cheapest of those we spoke to, but you pay for what you get, quality.
  • 5.0 Quality
    Service & deliverables
    Out the box thinking, great creative.
  • 5.0 NPS
    Willing to refer
    Very.

MVP Platform Design for Education Company

“They understood our idea really well and were enthusiastic about it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2019 - Ongoing
Project summary: 

ARCH designed a game-based educational platform, and plans are in place for them to develop it. They delivered a prototype and completed the initial design phase.

The Reviewer
 
1-10 Employees
 
United Kingdom
Stacey Phillips
Director, SuperSpellers
 
Verified
The Review
Feedback summary: 

ARCH’s high-quality work has satisfied internal requirements and garnered good feedback. Responsive, enthusiastic, and accommodating, the team is easy to work with. They resolve problems quickly and are happy to talk through ideas to ensure total client satisfaction.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of SuperSpellers, an education company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

We wanted to create a game-based website that would teach primary schoolchildren how to spell. We needed someone to help design and develop our platform.

SOLUTION

What was the scope of their involvement?

ARCH helped us to design our educational platform and built a prototype based on the ideas that we shared with them. They came up with all of the designs. They made it so that when you go on the prototype, some of the video characters actually moved. 

The initial design is finished. Next, they will begin developing the whole platform; however, because of the current world circumstances, we don’t know when that’s going to start.

What is the team composition?

We have dealt with three people.

How did you come to work with ARCH?

We did a Google search of different developers, and ARCH seemed to be the most enthusiastic about the idea. We had no previous experience with web design, and they talked us through it.

How much have you invested with them?

My company has spent $8,000.

What is the status of this engagement?

We started working together in September 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten really good feedback. The quality of their work is really good. They’ve delivered exactly what we asked for.

How did ARCH perform from a project management standpoint?

Project management is excellent. We communicate via phone and email. They’re really easy to get in contact with and talk to. Any problems we’ve had have been resolved. If we didn’t like an idea or design, we’d talk until we were happy. There was no pressure. The timescale was good. It’s been a really good experience dealing with them.

What did you find most impressive about them?

They’re easy to talk to. When we didn’t understand what we were doing, they were really engaging and helpful. They understood our idea really well and were enthusiastic about it.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

Explain what you want, and they will make it happen.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

MVP Platform Development for MaaS Company

"They took the time to understand our position and eliminate the ideas that weren’t relevant to our product."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Apr. 2020
Project summary: 

ARCH provided consulting and development services to build an MVP of a web platform for a mobility as a service company. The team supported ideation, developed features, and integrated the product with a CRM.

The Reviewer
 
1-10 Employees
 
United Kingdom
CEO, MaaS Company
 
Verified
The Review
Feedback summary: 

ARCH produced satisfactory deliverables and offered valuable guidance that resulted in a final product that met requirements cost-effectively. The team’s organization supported transparency. They invested time to understand the client’s unique challenges, which led to a productive engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a mobility as a service company. We offer vehicles to consumers through subscriptions with flexible terms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

We wanted to develop our online platform that provided an easy journey for consumers when they subscribe to us.

SOLUTION

What was the scope of their involvement?

ARCH functioned as both a consulting and a development agency. Their team helped us to visualize the platform. They helped us to understand how realistic our concepts were. Their team also helped us to create a go-to-market strategy.

They created our web platform and developed key features. Their team supported integrations including a CRM, which was key because we want to work with Intercom. They built in the ability for users to sign up and manage their subscriptions. Also, consumers are able to look at and select a vehicle. their team discussed the benefits of a custom CMS and are assisting us with it. Their efforts allowed us to have an MVP in preparation for an app development project.

We’re taking the time to carefully consider when to launch the product. We need people to subscribe to vehicles, which they can’t do during the lockdown. ARCH allowed us to agree on an appropriate point for us to reach and then discuss what our next phase will look like.

What is the team composition?

We have contact with three people from ARCH. There are additional developers working on the project behind the scenes.

How did you come to work with ARCH?

I cast a wide net and emailed between 15–20 companies. Many companies didn’t respond. One company explained that they couldn’t work with us but referred us to ARCH. From there, it was a match made in heaven.

How much have you invested with them?

The scope of the work changed but originally, we were looking to invest around £40,000 (approximately $50,500 USD) in their services. We managed to bring the cost of the MVP down to £30,000 (approximately $37,900 USD).

What is the status of this engagement?

We started working together in June 2019, and we'll complete this stage of the project in April 2020. The impact of the virus means that we won’t see the whole project through yet. Once we’re in a better position, we’ll continue the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They helped us to understand what we want to achieve. As a company, ARCH was professional and has strong standards. Their team made sure that we got what we needed rather than paying for features that we didn’t need.

We’ve seen drafts of the platform and they meet our expectations. We’re still waiting to get the final element of this stage as we’ve recently shortened it. From design, creative, and development perspectives, we’re satisfied with their work.

How did ARCH perform from a project management standpoint?

Their team was organized and had a structure in place, which my team liked because it's clear. Their team was able to communicate with us about what we needed.

Their process is helpful because we can take our time and evaluate decisions on how to proceed. We have meetings when we look at their progress and scope out how far we need to go. They were understanding and flexible.

They’ve been helpful since day one. At the time when we looked for development companies, we didn’t have a budget. They’ve worked with us consistently to allow us to understand what’s required with the platform and the challenges that we could face. Their team's been helpful, so it's been a pleasure to work with their team.

What did you find most impressive about them?

ARCH was understanding, which was important because it was hard to contextualize our ideas.  They took the time to understand our position and eliminate the ideas that weren’t relevant to our product. Their team helped us to outline key features that would be beneficial to the platform. That allowed us to have an eight-month relationship and build our model. They were also cost-effective but that wasn’t the deciding factor.

Are there any areas they could improve?

We’re such big fans, so I can’t think of anything off of the top of my head.

Do you have any advice for potential customers?

Don’t rush into anything. Take your time and evaluate your options to ensure that you’re in the best position to proceed. When it comes to working with any development company, ensure that they understand what it takes to build the platform. I had questionable experiences with other service providers, which reinforced my more tactical approach with ARCH. You need to look at the cost and decide if you can afford the project.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for C2C Food Startup

"Their calm professionalism is most noteworthy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2019 - Ongoing
Project summary: 

ARCH managed full stack development of a website to establish a digital presence for a food sharing startup. The team implemented abilities for users to register, chat, schedule meals, and upload photos.

The Reviewer
 
1-10 Employees
 
Ireland
Catherine Sweeney
Founder, Fuudeze
 
Verified
The Review
Feedback summary: 

ARCH delivered an intuitive platform with which initial users engaged easily. The team manages their responsibilities effectively and establishes accurate schedules to provide deliverables on time. They are capable problem solvers, which results in ongoing collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a startup based on the idea that home cooks can make a couple of extra portions to sell or give away.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

We needed to build a website.

SOLUTION

What was the scope of their involvement?

ARCH built a website that people can also use on a mobile phone but it’s not an app. Their team followed the mockup that I created to show how I envisaged the platform.

The website allows people to register for an account. As an example, if you’re a user who likes to cook, you provide your basic details and recipes. Users can also upload a picture of the finished dish and set up a calendar that lists when dishes will be available. The site will also include a function for users to communicate with each other.

What is the team composition?

I worked with three people from ARCH.

How did you come to work with ARCH?

I found a food app that I thought was lovely. I loved the product’s flow, colors, and simplicity. I found out who created the app and contacted them. That agency's starting amount was out of my budget but their team put me in touch with ARCH.

How much have you invested with them?

The project has cost about £40,000 (approximately $49,500 USD) so far.

What is the status of this engagement?

We started working together in September 2019 and it’s an ongoing engagement. They would’ve moved quicker but I’ve had to slow the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Recently, a relative tried the app and was able to use it without instruction. We’ll work together to identify any necessary corrections.

How did ARCH perform from a project management standpoint?

When we were busy, we communicated once or twice a week. If I wanted more contact, it would be no problem. Their team is responsive and keeps me up to date on their progress. ARCH is on the ball. If they say that they’ll complete a task, they’ll complete it. When their team sets a deadline, they always hit their mark.

What did you find most impressive about them?

Their calm professionalism is most noteworthy. There are tasks that I expect to be difficult, but their team takes them in stride. Their team’s helpful and cares. ARCH is super.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

Think through your idea and outline it step by step. The more that you have a plan, the quicker their team will get the picture. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I didn’t shop around so it’s difficult to say.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Software Dev for Data & Marketing Network

“They transformed our company’s image from small and old-fashioned to user-friendly and modern.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - Feb. 2019
Project summary: 

ARCH has provided numerous web and software dev services, including building bespoke platforms and a new website CMS and CRM. They also integrated legacy systems into the new architecture.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
David Baker
Head of Technology, DMA UK
 
Verified
The Review
Feedback summary: 

ARCH worked hard to meet project goals and ensure a successful partnership. They were responsive and communicated well. The team improved online offerings without maxing out financial resources.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of technology for DMA UK, a trade association for marketing bodies in the UK and around the world. We offer services like legal advice, membership benefits, and learning/training courses for qualifications in the marketing industry. I’m responsible for the website solutions we implement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

We’ve worked with ARCH on numerous projects. We first hired them to build a bespoke awards platform, and that developed into other web and software development projects. We wanted to unify various disparate systems and make things much more straightforward.

SOLUTION

What was the scope of their involvement?

The digital awards platform they built replaced the entire offline process. Entries can be submitted and judged all online, so ARCH made it one unified experience. After that, they built our new website CMS and custom CRM for the backend. We’d acquired a company, so ARCH migrated their legacy systems onto the updated architecture. They used PHP with a Zend framework and MySQL database.

What is the team composition?

I mainly interacted with the tech lead, but I also had direct contact with the developers.

How did you come to work with ARCH?

One of our IT partners suggested them.

What is the status of this engagement?

We worked together from 2011–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They transformed our company’s image from small and old-fashioned to user-friendly and modern. We’ve improved our online offerings, which are much higher quality now. ARCH allowed us to look good without maximizing costs.

How did ARCH perform from a project management standpoint?

They asked the right questions to ensure they could work efficiently and accomplish project goals. They were constantly available, and we communicated every day.

What did you find most impressive about them?

The developers communicated well and explained high technical concepts in language that non-experts could understand. Even with tasks that didn’t directly involve them, they were willing to give advice and find solutions. I trust them and their opinion.

Are there any areas they could improve?

They could create a financial model to be more specific about costs.

Do you have any advice for future clients of theirs?

If possible, have an internal team member work with them that understands some of the technical resources. It will make things go smoother.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Design for Computer Software Company

"The team could not have been more receptive to our needs or the needs of our client."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. 2015 - Mar. 2016
Project summary: 

ARCH supported the design and development of a mobile application.

The Reviewer
 
11-50 Employees
 
United Kingdom
Managing Director, Computer Software Company
 
Verified
The Review
Feedback summary: 

The applications successfully fulfilled the project goals by delivering information in a highly accessible manner.  The team took a thorough, diligent approach to development. They had a strong understanding of the project goals and the required resources.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the managing director of a company that specializes in tailored business software solutions for companies worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We hired the team to help produce a mobile application for a long-time client.

What were your goals for this project?

We were looking for help and guidance in fulfilling a client's brief for a solution, as our skill set in this area was somewhat in its infancy at the time of the project.

SOLUTION

How did you select this vendor?

I had known a team member for many years, and so they were a natural choice to turn to. We had also worked with them previously on highly successful projects.

Describe the project in detail.

The project encompassed the complete life cycle of developing the app. We had initial discovery workshops, which led to a detailed backlog of requirements. We used this list of requirements to scope the UI, from wire-framing through to full design prototypes. Then, we began the app development.

What was the team composition?

The project initially involved a project manager and a designer. After we built the requirements, we handed the designs over to a front-and-backend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project success was demonstrated in the functionality of the solution. The app solved a problem for our client by making information more portable and readily available.

How effective was the workflow between your team and theirs?

Communication was very good. We had regular meetings and collaboration sessions via email, the phone, and Skype. Client involvement was of paramount importance, and so they were involved in the initial design process and during each piece of the development. The team could not have been more receptive to our needs or the needs of our client.

What did you find most impressive about this company?

They had great attention to detail. When a client asked a question, they were able to explain everything and highlight the impact in both time and cost.

Are there any areas for improvement?

No, there aren’t any areas for improvement. Since they were involved from the very beginning, they understood all of our goals, which is so important in software development. Future clients should involve the team from the very start of the project.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

CRM Design and Dev for UI Web Consultants

"They were committed to fixing anything that wasn’t right on the money."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Feb. 2019
Project summary: 

ARCH designed, developed, built, and launched a custom CRM system for use by a sales team. This review was updated by the client on October 1, 2019. 

The Reviewer
 
11-50 Employees
 
Gateshead, United Kingdom
Martin Robertson & Michael Halpin
Sales & Marketing Manager, Recite Me Limited
 
Verified
The Review
Feedback summary: 

Positive feedback from users focused on the solution’s speed. The accessibility of CRM pipelines has optimized internal resources. Expect ARCH to iterate and fix issues to match customer expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work with Recite Me Limited, a firm that designs, builds, and sells accessibility software. Our primary product helps our clients’ tailor their website content for optimal visitor interface.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We needed a CRM system that fit our process and ways of working. We didn’t want to fit our ways of working to a specified CRM such as HubSpot or Salesforce.

What were your goals for this project?

The CRM had to be innovative, flexible, and accessible anywhere.

SOLUTION

How did you select this vendor?

They were recommended by mutual connections. We chose them based on their initial demo of a CRM proposal and the customization they could offer.

Describe the project and the services they provided in detail.

They designed, developed, built and released to us a CRM system that fit our needs. We began with several meetings to establish our goals and ensure everyone on the project was aligned.

What was the team composition?

We had a main point of contact, with others on his team involved as required.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales team described the new CRM as “lightning quick” and a huge improvement over what we had before. We’ve seen a significant impact due to the visibility of each individual’s pipeline, as well as pipelines for our team. That’s allowed us to redirect our efforts elsewhere.

How was project management arranged and how effective was it?

We use Jira for day-to-day task management, which made the progress transparent. They had someone attend weekly project update meetings and calls. Everyone involved was aware of the project’s status at all times.

What did you find most impressive about this company?

Their responsiveness and willingness to get it right the first time stood out to us. They were committed to fixing anything that wasn’t right on the money as quickly as possible.

Are there any areas for improvement?

No, I can’t think of anything.

Updated Review

This review was updated by the client on October 1, 2019. The original ratings were: Overall- 5, Quality-5, Schedule- 4.5, Cost- 5, NPS- 5. New content is below: 

Please describe your company and your position there.

Recite Me is a cloud-based web accessibility assistive toolbar solution that allows website visitors to customise a site in a way that works best for them.   Approximately one billion people globally have a disability and they can often face barriers when visiting inaccessible websites that prevent them from taking an active part in life.   Recite Me’s innovative assistive technology makes websites accessible and inclusive through a unique range of features. This easy to use, award-winning software includes text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and many other features.   This innovative software benefits millions of people who currently miss out on online and mobile content; Recite works across all devices, giving everyone the opportunity to use the internet the way it is intended.

How did you select this vendor?

ARCH was selected as a recommended local company with an impressive portfolio and knowledge of accessibility.

Describe the project and the services they provided in detail.

ARCH, designed, developed and launched our new accessibility friendly website. The project started with a design/goal meeting that the Arch team understood perfectly, capturing our brand and core message. Once that was completed, everything was confirmed including workflows, wireframes and CMS preferences.  The team worked very quickly, and efficiently to deliver the new website on time and to budget.

What was the team composition?

After the design stage, we were in contact with two people from ARCH who were always on hand to keep us up to date with the project.

Can you share any information that demonstrates the impact that this project has had on your business?

The new website has made it easier for our potential customers to access key information they need. Resulting in an increase in inquiries and time on site.

How was project management arranged and how effective was it?

We used Jira and the project was on time.

What did you find most impressive about this company?

Communication, time management and professionalism

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Dev for Sportswear Vendor

"ARCH has delivered a functional e-commerce site against a tight schedule."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2011 - Ongoing
Project summary: 

After an unsuccessful attempt with a past vendor, ARCH redeveloped an e-commerce site for a sportswear retailer within a tight timeline. The project is ongoing.

The Reviewer
 
1-10 Employees
 
Newcastle, United Kingdom
Michael Wilson
Sales Director, S08 Sportswear
 
Verified
The Review
Feedback summary: 

The website has deployed and helped land contracts with sizable customers. ARCH delivers high-quality, reliable development work on time and at excellent value. Prompt responses and constant communication make for a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of S08 Sportswear. We sell clothing and gears for sports clubs and education

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We engaged ARCH to rebuild our e-commerce website.

What were your goals for this project?

We wanted a functional and reliable site, and we weren’t happy with the results of a previous vendor’s work. 

SOLUTION

How did you select this vendor?

We received a referral to ARCH.

Describe the project and the services they provided in detail.

ARCH rebuilt the e-commerce site to our specifications.

What was the team composition?

I’ve worked with three main points of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website has launched and allows students to order products online. As a result, we’ve landed contracts with universities and other education centers.

How was project management arranged and how effective was it?

I work with a project manager who acts professionally and explains concepts in layperson’s terms. He makes it easy to communicate my requirements across and execute them. The team delivers work promptly and is always available.

What did you find most impressive about this company?

ARCH has delivered a functional e-commerce site against a tight schedule. I’m thrilled with their work.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Maintenance for Educational Consultancy

"The workflow was and is still spot-on."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - Jan. 2020
Project summary: 

ARCH developed the website of an international education consultancy. They focused on delivering a competitive platform, and they also implemented a digital marketing strategy. 

The Reviewer
 
11-50 Employees
 
Newcastle, England
Brian David Moore
Operations Director, KIEC Global
 
Verified
The Review
Feedback summary: 

Even after a decade, the client is still standing strong in the market, thanks to ARCH's work and guidance. The team's workflow has been flawless. The team is extremely responsive and always eager to help. The client struggles to find any areas for improvement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Operations Director of KIEC Global a world wide education consultancy, recruiting students to universities in the UK and Australia. We have used Arch for over 10 years, we would not consider using a different web designer as we have found them to be professional, helpful and value for money.

As a company with offices in two continents reaching out to a global market place Arch’s advice has been key to our ongoing success. Brian David Moore Operations Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We hired Arch to advice us on how to develop a website that could compete in the Global market.

What were your goals for this project?

To equal or beat our global competitors in this competitive market of international student recruitment

SOLUTION

How did you select this vendor?

We asked several proven web designer companies to make their pitch. One company stood out and that was Arch.

Describe the project in detail.

The project was from concept to implementation of a web based marketing strategy for ourselves

What was the team composition?

It was directly dealing with Arch's MD and two developers who guided ourselves

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still trading and going from strength to strength after a decade

How effective was the workflow between your team and theirs?

The workflow was and is still spot-on.

What did you find most impressive about this company?

They are responsive and so helpful

Are there any areas for improvement?

Be difficult to improve

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Myriad Online Limited
Status
Active
Jurisdiction of Formation
United Kingdom
ID
06818506
Date of Formation
Feb 13, 2009
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
Feb 25, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 12, 2020