Global Website & App agency based in the UK

Arch is an innovative agency building cutting edge digital solutions.

Founded in 2005, we have built a reputation for high quality, innovative products that will offer your users the best possible experience. We’re excited by what we do and continue to seek new challenges in all areas of design and development.

 

Arch specialises in the design, development and hosting of websites, mobile apps and business systems. We also support development in e-commerce, intranet, and e-learning, as well as complex database-driven Content Management Systems and CRM systems for individuals, the public sector and the business community.

As a company we’ve grown slowly but steadily, and today we are proud to have an ever expanding team of passionate and talented individuals, combining a wealth of knowledge and years of experience with approachability and down-to-earth guidance. Our team will work with you, taking your complex problems and giving you simple, useable solutions that get results.

  • Digital product road mapping 
  • App Development (Native & Hybrid)
  • Website Design & Development
  • Hosting
  • E-commerce 
  • Business process systems
  • E-learning
  • As well as complex database-driven Content Management Systems 

 

We love the challenge, and always happy to chat about new projects and ideas.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2005
Show all +
London, United Kingdom
headquarters
other locations
  • 3.04, Baltimore House, Baltic Business Quarter, Abbotts Hill,
    Gateshead NE8 3DF
    United Kingdom

Portfolio

Key clients: 

Over the last 14 years, we've supported Nestle, Willmott Dixon, DMA, Gateshead Council, BBMV, YALE and a number of startups. 

Northumbria (University) Sport

Northumbria Sport is primarily based out of Sport Central, a £30 million state of the art sports facility, that offers students, staff and the general public access to the facilities and services that are of the highest quality.

Northumbria came to us to design and build their new website to go alongside the launch of the rebrand. the development included a bespoke CMS, Integrations with their Gladstone software,

and a fully responsive design for desktop and mobile.

Services Provided

  • Web & App Development
  • Design
  • Specialist Solutions
  • Hosting

DMA (Direct Marketing Association)

The DMA (Direct Marketing Association) approached us to develop a brand new website, from the ground up to better represent their business as well as offer a cutting edge service to their users.  ARCH developed a CMS (Content Management System) from the ground-up for the DMA site that they could manage all of their own content, as well as members, organisation profiles and exclusive events.  We also

revolutionised the way in which content was delivered to their user base.  Instead of the traditional way that users find content by navigating around your website, the DMA website pushes content feeds directly to the users 'wall' based on their interests and previous website activity.

We also developed a single point of authentication for the DMA with their website using OAuth2 technology.  This means that users who access any of the DMA's we resources, including their awards system can do so from one central place.  No need to remember multiple passwords!

We are also in the process of fully integrating the DMA website and membership system into a brand new CRM system in order to reduce administration time/cost and improve efficiency for the organisation.

Services Provided

  • Web & App Development
  • Specialist Solutions
  • Hosting

Globally there are an estimated 285 million people with a visual impairment of some kind and around 10-15% of the world’s population has dyslexia. In the UK alone there are 1.5 million people with a learning disability and 4.2 million people who have English as a second language. 

We were therefore really excited to have the chance to help solve this with the development of ReciteMe.

Recite is a&nbsp

;Cloud-based web accessibility solution which allows your visitors to customise your site the way they need it to work for them.

 

Services Provided

  • Web & App Development
  • Design
  • Specialist Solutions
  • Hosting

Reviews

Sort by

Web & Software Dev for Data & Marketing Network

“They transformed our company’s image from small and old-fashioned to user-friendly and modern.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2011 - Feb. 2019
Project summary: 

ARCH has provided numerous web and software dev services, including building bespoke platforms and a new website CMS and CRM. They also integrated legacy systems into the new architecture.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
David Baker
Head of Technology, DMA UK
 
Verified
The Review
Feedback summary: 

ARCH worked hard to meet project goals and ensure a successful partnership. They were responsive and communicated well. The team improved online offerings without maxing out financial resources.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of technology for DMA UK, a trade association for marketing bodies in the UK and around the world. We offer services like legal advice, membership benefits, and learning/training courses for qualifications in the marketing industry. I’m responsible for the website solutions we implement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ARCH?

We’ve worked with ARCH on numerous projects. We first hired them to build a bespoke awards platform, and that developed into other web and software development projects. We wanted to unify various disparate systems and make things much more straightforward.

SOLUTION

What was the scope of their involvement?

The digital awards platform they built replaced the entire offline process. Entries can be submitted and judged all online, so ARCH made it one unified experience. After that, they built our new website CMS and custom CRM for the backend. We’d acquired a company, so ARCH migrated their legacy systems onto the updated architecture. They used PHP with a Zend framework and MySQL database.

What is the team composition?

I mainly interacted with the tech lead, but I also had direct contact with the developers.

How did you come to work with ARCH?

One of our IT partners suggested them.

What is the status of this engagement?

We worked together from 2011–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They transformed our company’s image from small and old-fashioned to user-friendly and modern. We’ve improved our online offerings, which are much higher quality now. ARCH allowed us to look good without maximizing costs.

How did ARCH perform from a project management standpoint?

They asked the right questions to ensure they could work efficiently and accomplish project goals. They were constantly available, and we communicated every day.

What did you find most impressive about them?

The developers communicated well and explained high technical concepts in language that non-experts could understand. Even with tasks that didn’t directly involve them, they were willing to give advice and find solutions. I trust them and their opinion.

Are there any areas they could improve?

They could create a financial model to be more specific about costs.

Do you have any advice for future clients of theirs?

If possible, have an internal team member work with them that understands some of the technical resources. It will make things go smoother.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Design for Computer Software Company

"The team could not have been more receptive to our needs or the needs of our client."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Mar. 2015 - Mar. 2016
Project summary: 

ARCH supported the design and development of a mobile application.

The Reviewer
 
11-50 Employees
 
United Kingdom
Managing Director, Computer Software Company
 
Verified
The Review
Feedback summary: 

The applications successfully fulfilled the project goals by delivering information in a highly accessible manner.  The team took a thorough, diligent approach to development. They had a strong understanding of the project goals and the required resources.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the managing director of a company that specializes in tailored business software solutions for companies worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We hired the team to help produce a mobile application for a long-time client.

What were your goals for this project?

We were looking for help and guidance in fulfilling a client's brief for a solution, as our skill set in this area was somewhat in its infancy at the time of the project.

SOLUTION

How did you select this vendor?

I had known a team member for many years, and so they were a natural choice to turn to. We had also worked with them previously on highly successful projects.

Describe the project in detail.

The project encompassed the complete life cycle of developing the app. We had initial discovery workshops, which led to a detailed backlog of requirements. We used this list of requirements to scope the UI, from wire-framing through to full design prototypes. Then, we began the app development.

What was the team composition?

The project initially involved a project manager and a designer. After we built the requirements, we handed the designs over to a front-and-backend developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project success was demonstrated in the functionality of the solution. The app solved a problem for our client by making information more portable and readily available.

How effective was the workflow between your team and theirs?

Communication was very good. We had regular meetings and collaboration sessions via email, the phone, and Skype. Client involvement was of paramount importance, and so they were involved in the initial design process and during each piece of the development. The team could not have been more receptive to our needs or the needs of our client.

What did you find most impressive about this company?

They had great attention to detail. When a client asked a question, they were able to explain everything and highlight the impact in both time and cost.

Are there any areas for improvement?

No, there aren’t any areas for improvement. Since they were involved from the very beginning, they understood all of our goals, which is so important in software development. Future clients should involve the team from the very start of the project.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

CRM Design and Dev for UI Web Consultants

"They were committed to fixing anything that wasn’t right on the money."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Feb. 2019
Project summary: 

ARCH designed, developed, built, and launched a custom CRM system for use by a sales team.

The Reviewer
 
11-50 Employees
 
Gateshead, United Kingdom
Martin Robertson
Sales Manager, Recite Me Limited
 
Verified
The Review
Feedback summary: 

Positive feedback from users focused on the solution’s speed. The accessibility of CRM pipelines has optimized internal resources. Expect ARCH to iterate and fix issues to match customer expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work with Recite Me Limited, a firm that designs, builds, and sells accessibility software. Our primary product helps our clients’ tailor their website content for optimal visitor interface.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We needed a CRM system that fit our process and ways of working. We didn’t want to fit our ways of working to a specified CRM such as HubSpot or Salesforce.

What were your goals for this project?

The CRM had to be innovative, flexible, and accessible anywhere.

SOLUTION

How did you select this vendor?

They were recommended by mutual connections. We chose them based on their initial demo of a CRM proposal and the customization they could offer.

Describe the project and the services they provided in detail.

They designed, developed, built and released to us a CRM system that fit our needs. We began with several meetings to establish our goals and ensure everyone on the project was aligned.

What was the team composition?

We had a main point of contact, with others on his team involved as required.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our sales team described the new CRM as “lightning quick” and a huge improvement over what we had before. We’ve seen a significant impact due to the visibility of each individual’s pipeline, as well as pipelines for our team. That’s allowed us to redirect our efforts elsewhere.

How was project management arranged and how effective was it?

We use Jira for day-to-day task management, which made the progress transparent. They had someone attend weekly project update meetings and calls. Everyone involved was aware of the project’s status at all times.

What did you find most impressive about this company?

Their responsiveness and willingness to get it right the first time stood out to us. They were committed to fixing anything that wasn’t right on the money as quickly as possible.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Dev for Sportswear Vendor

"ARCH has delivered a functional e-commerce site against a tight schedule."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2011 - Ongoing
Project summary: 

After an unsuccessful attempt with a past vendor, ARCH redeveloped an e-commerce site for a sportswear retailer within a tight timeline. The project is ongoing.

The Reviewer
 
1-10 Employees
 
Newcastle, United Kingdom
Michael Wilson
Sales Director, S08 Sportswear
 
Verified
The Review
Feedback summary: 

The website has deployed and helped land contracts with sizable customers. ARCH delivers high-quality, reliable development work on time and at excellent value. Prompt responses and constant communication make for a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the director of S08 Sportswear. We sell clothing and gears for sports clubs and education

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ARCH?

We engaged ARCH to rebuild our e-commerce website.

What were your goals for this project?

We wanted a functional and reliable site, and we weren’t happy with the results of a previous vendor’s work. 

SOLUTION

How did you select this vendor?

We received a referral to ARCH.

Describe the project and the services they provided in detail.

ARCH rebuilt the e-commerce site to our specifications.

What was the team composition?

I’ve worked with three main points of contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website has launched and allows students to order products online. As a result, we’ve landed contracts with universities and other education centers.

How was project management arranged and how effective was it?

I work with a project manager who acts professionally and explains concepts in layperson’s terms. He makes it easy to communicate my requirements across and execute them. The team delivers work promptly and is always available.

What did you find most impressive about this company?

ARCH has delivered a functional e-commerce site against a tight schedule. I’m thrilled with their work.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer