AppWell.Health

Introduce your business and what you do there.

I’m the COO of Wellcast Health, a healthcare technology platform provider focused on large health systems, large ambulatory surgery, surgery practices, and more.

What challenge were you trying to address with AppWell.Health?

We hired AppWell to integrate web automation and blockchain-based informed consent. 

What was the scope of their involvement?

We provided a formal scope document, a business requirements document (BRD), and some technical requirements. However, as the project progressed, it went beyond the traditional BRD.

AppWell manages everything from the initial scoping of the project, the project management side of things, automated QA, robotic process automation (RPA), design, development, and deployment. 

What is the team composition?

We work with 4–5 people from AppWell, but we look forward to growing their team.  

How did you come to work with AppWell.Health?

I’ve known AppWell’s founder for a number of years and we’ve worked on many projects together. He’s still engaged with some of the projects I’m familiar with and he’s also growing his team there. We’ve really built a good relationship with AppWell, and I know that they produce phenomenal results which led me to engage with them. 

How much have you invested with them?

I’ve spent over $100,000, but what we have budgeted for the year ahead is over a quarter million. For the next year, our budget is in the range of $250,000–$500,000.

What is the status of this engagement?

Our ongoing partnership began in July 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t done a net promoter score, but the customer feedback we’ve received proves the impact of AppWell’s work. Our stakeholders appreciate the work that the team has done and constantly compliments their contributions. 

They’re timely and when there are minor defects, they fix things quickly. The team also constantly check-ins, and they’re candidly exceeding expectations and helping set the bar internally. Overall, they help us stay on top of things, and they’re showing us some areas of personal internal growth we need to see.

How did AppWell.Health perform from a project management standpoint?

Their project management workflow is probably their greatest skillset that our stakeholders love. It feels like they’re really part of the team, so overall, AppWell has been outstanding. The project management tools they use varies because they adapt to our external stakeholders’ needs — and it’s one of the things we appreciate about them.

Sometimes we use FaceTime, Slack, and more. However, right now, we primarily use texting, Microsoft Teams, and iMessage. Above all, they provide a nice level of transparency, and there’s a lot of flexibility to really choose what’s best for our use case.

What did you find most impressive about them?

Their level of expertise and professionalism impresses us. Appwell communicates outstandingly and constantly makes sure that everything is aligned and on track with our agreed goals. The team has also been flexible around pricing, and in many ways, they’ve gone above and beyond to deliver excellent service. 

Are there any areas they could improve?

The market’s tight right now, so I wish they have more people on their bench that are open for special projects. However, they’ve already responded well to that suggestion so I can’t say that it’s something negative about them.

They’ve done a really nice job of hiring the people we need quickly. Overall, it’s hard to say where they can be better when they’re already doing a great job of helping point areas where we need to improve.

Do you have any advice for potential customers?

The team is good from a consultative standpoint, and you can ask them a lot of questions. The more transparent and open-minded you are, the more the project will run smoothly. Additionally, make sure things are properly budgeted.