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Launch something amazing.

5.0
1 review

We're dedicated to making the most beautiful, well-crafted apps and websites for customers that need them to reach new heights with their business, at a price that's clear and easy to understand. We work hard to create a positive, healthy environment for our team so they love coming to work every day.

 
$50,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2012
Show all +
New Orleans, LA
headquarters
  • 336 Lafayett Street #301
    New Orleans, LA 70112
    United States
    1.800.504.0569

Portfolio

Key clients: 

Marriott International, Houston Zoo, Lagunitas Brewing, Tulane University

Reviews

5.0
1 review
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App Development for Houston Zoo

"They’re [Apptitude] always on top of the latest technology and really forward-looking."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

During the 2+ year partnership, Apptitude successfully delivered on a website overhaul, iOS and Android mobile app.

The Reviewer
 
201-500 Employees
 
Houston, Texas
Katie Niemann
Senior Director, Houston Zoo
 
Verified
The Review
Feedback summary: 

Apptitude's work has drastically reduced website downtime. This client plans to continue to partner with Apptitude and engage in new projects. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re the Houston Zoo. I’m the Senior Director of Technology. I manage the IT department and related things like the website. Prior to that, I was the Director of Interactive Marketing and managed the website and our app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Apptitude?

We recoded and redesigned our website back in 2012 with a different firm. The developer was a little out of bounds. He didn’t have a good grasp on clean and solid code, and our website hosting was pretty terrible. The site went down a lot. We called on Apptitude to help us with that.

SOLUTION

What was the scope of their involvement?

They re-coded our whole website and they did a fantastic job. Everything was super top notch. It really helped us raise the bar from a technology perspective on the web. Then they redid our app because they did such a good job. We have a new app created from scratch thanks to them. It’s available on iOS and Android.

How did you come to work with Apptitude?

I personally knew the founder of Apptitude, Chris Boyd, previously. What I really think lead us to choose them was their flexibility, and their focus as a company on having really excellent service and really clean, modern, and easy design and development. Since then, the service we received has allowed us to keep them on board.

How much have you invested with Apptitude?

We have spent $10,000 to $50,000 per project. We’ve done several projects that size.

What is the status of this engagement?

We’ve been working with them for two, maybe three, years. We have a web administrator here on staff with whom they work. They are in charge of maintenance of the backend of the website and they maintain the app. They’ve also built a bunch of other stuff for us since then because they’ve done such a good job. They built a kids’ website, a couple of microsites, a dashboard, and a work order system - all kinds of awesome customized things. They even built the interface for our aquarium touch screens.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Prior to Apptitude, the biggest thing was the fact that we were experiencing a lot of slowness and downtime with our website. Once they re-coded the website, we have had no downtime. Occasionally, we’ll get a blip but you’re talking about 99.99% uptime. So that has been the biggest change - stability. Once you’re stable, you can start looking at other stuff. You’re not always in panic mode like we had been. The second thing we needed, that Apptitude gave us, was re-envisioning our app.

Previously, we were with this company that provided a canned, subscription-based platform. We needed something different. Re-coding our app gave us the flexibility to do our own thing and not have to follow the crowd.

How did Apptitude perform from a project management standpoint?

I think they have some very talented developers and designers on their staff. It’s cool that they have different resources that we can utilize depending on the project. Their project management is good. I don’t have anything negative to say.

What did you find most impressive about Apptitude?

They’re always on top of the latest technology and really forward-looking. We’re a non-profit and we have to have an eye on our budget. They’re very budget conscious. Also, while they’re on the leading edge, they’re not pushing solutions that are on the bleeding edge. So I trust that solutions are tested and will work if we implement them.

Are there any areas Apptitude could improve?

No. For us, I think a working relationship is just like any other relationship in life; you have your ups and downs, but overall, we’ve had a really great run with them and we’re continuing to add more stuff to their plate.

5.0
Overall Score They have a great team.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    It’s hard to hold them to a schedule sometimes because we don’t hold ourselves to it either. Our needs and deadlines are constantly changing. I think we do a good job of being on time when we can but sometimes priorities change.
  • 5.0 Cost
    Value / within estimates
    We’ve never had any issues. It’s clear whether things are out of scope. If I give the thumbs up then they’re ready to go. Typically, they’re very flexible and willing to work with us.
  • 5.0 Quality
    Service & deliverables
    They really stand behind their work. They’re a small business, so the quality is who they are. It would kill them to not put out good quality. We’re proud to say that everything they’ve done for us is really fantastic. It’s great work.
  • 5.0 NPS
    Willing to refer
    They’re awesome. I know if I refer somebody, it’s my neck on the line. I never have to worry about that with them.