Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Prior to Apptitude, the biggest thing was the fact that we were experiencing a lot of slowness and downtime with our website. Once they re-coded the website, we have had no downtime. Occasionally, we’ll get a blip but you’re talking about 99.99% uptime. So that has been the biggest change - stability. Once you’re stable, you can start looking at other stuff. You’re not always in panic mode like we had been. The second thing we needed, that Apptitude gave us, was re-envisioning our app.
Previously, we were with this company that provided a canned, subscription-based platform. We needed something different. Re-coding our app gave us the flexibility to do our own thing and not have to follow the crowd.
How did Apptitude perform from a project management standpoint?
I think they have some very talented developers and designers on their staff. It’s cool that they have different resources that we can utilize depending on the project. Their project management is good. I don’t have anything negative to say.
What did you find most impressive about Apptitude?
They’re always on top of the latest technology and really forward-looking. We’re a non-profit and we have to have an eye on our budget. They’re very budget conscious. Also, while they’re on the leading edge, they’re not pushing solutions that are on the bleeding edge. So I trust that solutions are tested and will work if we implement them.
Are there any areas Apptitude could improve?
No. For us, I think a working relationship is just like any other relationship in life; you have your ups and downs, but overall, we’ve had a really great run with them and we’re continuing to add more stuff to their plate.