Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
It's our CRM, and I don't think we do a lot of stats and measurements there as much as we do on our website side. We baked in our order process into the process. The amount of time it takes to place an order has decreased. The ability to track and trace communications for customers and internal employees has increased. We didn’t have the ability to run reports and gather data before, so obviously that's great. As far as quality, we also built a custom tool inside Salesforce called our HSF, which helps to validate orders and the specs for orders. I can't really say at this point, but we've increased our quality based on the HSF tool built into Salesforce.
How did AppShark perform from a project management standpoint?
They've always been open and fair in their communication, making sure that there's clarity so we understand timelines and expectations. They are transparent and have no problem with accountability. We really appreciate that. They work as a team, so any types of communication that we need, specifically to specific people, they do that. They go over and above on finding solutions to a problem with our system. There have been many times where they've had to jump in and help out if there's a problem within our system that's unrelated to them, and have also helped us to really organize our IT and infrastructures and help out with integrations. They've always helped to find solutions and resources to assist us throughout this process.
What did you find most impressive about AppShark?
They've really made a great addition to our team. There are times things need to be completed, and it's not necessarily a full-time job. Because of the trust we've built with them, we don't need to always go out looking for an agency to take care of something. We can turn to AppShark for solutions and resources for a job we need to get done, and don't have to commit to a long-term engagement. They've been extremely flexible there, and that's really helped us tremendously to get strategic projects completed.
Are there any areas AppShark could improve?
No, I think they've done extremely well with everything we've given them. We continue to challenge them, and they continue to meet and exceed our expectations.