What evidence can you share that demonstrates the impact of the engagement?
They make sure the app stays running and there are no crashes. People are happy with it so they've done great with that. We had a little blip with the new iOS update. They were on top of it and fixed it within 2 days. They had it all back on track very quickly.
How did Appscrip perform from a project management standpoint?
They've been great. We had some up and downs but if I had a problem, they would fix it. Whenever I needed something, they always met my needs and a lot of times, they exceed my expectations.
I've been very happy with the communication. We mainly communicate via Slack and Skype. For a while, we would communicate daily, even on weekends. I usually speak with them in the morning just because of the time difference and because I have my list of things in the afternoon. When they're not working on a new feature for me, we communicate at least once a week. If I reach out to them, they always respond, even if they just let me know they're working on something and they'll get back to me.
At first, the time difference was difficult because I had to reach out to them early in the morning. We talked about this, and it was addressed. Now, they stay up later. I still have to contact them in the morning so that my account manager is on. We all have to make compromises. If they are there, they'll get back to me even if it's later because we work all hours as entrepreneurs. At first, I was a little worried about it, but since we've worked out the kinks with everything, it hasn't been a problem.
What did you find most impressive about them?
They never tell me no. I don't know anything about apps. I don't know how to make them, but if I can dream it, they figure it out. They might have to sit around, see how it's going to work, and how they're going to implement it, but they've never refused any of my requests. I love that because as somebody who has these ideas, you just give it to somebody, you trust they're going to take care of it, and they do every single time. It's been great.
Are there any areas they could improve?
We had some communication issues at the beginning which we've talked about and now it's been great. They are always willing to work with me. I don't have any complaints at all right now. We are a year and a half in and it’s getting better every step of the way.
Do you have any advice for potential customers?
I came with a plan. They then came back to me and told me what I should do. I don't know if that's necessary. They helped guide me through the whole thing. If you are somebody who is just not sure about the tech stuff, they will take the reins and go through it for you.