Can you share any information that demonstrates the impact that this project has had on your business?
Our solution has been a much bigger project than was anticipated, as the needs kept evolving over time, however it has become a much more extensive & effective platform than we initially imagined. The simplicity with which it can be used, and the effectiveness of the way information is shared through the platform means that it will reduce Admin work in a medium-size club by at least 3-4 hours per week on average. Already it is allowing us to remove a huge number of admin errors that were occurring without this platform.
How was project management arranged and how effective was it?
To communicate we used Skype, What's App & Jira. The project management kept improving consistently over time, with the team working to improve their communication & effectiveness on an ongoing basis. Because this was my first project of this kind I learned a lot working with my team about how to improve in the Project Management side of things and manage timelines and expectations etc.
What did you find most impressive about this company?
Their willingness to continue to listen, evolve, work with us, and improve, and also to communicate to continue to fix any problems that come up. Its been a big learning experience for me, and they've been great in assisting me to become better at guiding them also. They've been extremely helpful in ideas about how to make the App & Web System as effective and intuitive as possible because of their experience with other apps, so I've really enjoyed getting to know more about the whole process. They also are really enthusiastic about our App. They are genuinely helpful in so many areas besides just the actual development.
Are there any areas for improvement?
The only thing I could think of is that initially, I had very little idea about the processes and the whole concept of building an App so I have learned a lot along the way. The main thing would just be when working with people newer to apps, just to write down a lot more of the stories in detail, and make sure the features are clearly understood.
We're in a great swing of things now, but in the beginning, it took a little while for our 'everyday' language and the 'tech' type language to be understood by each other. So its not really a criticism, more just something that I learned along the way, that in the beginning to take a bit more time to discuss the concepts and make sure to understand the concepts in even more detail than you might initially think is required.