What evidence can you share that demonstrates the impact of the engagement?
The biggest reason we continue to work with them is their technical capabilities. Bugs come up regularly, and we work with enterprise-sized customers. Our largest customer has around 45,000 participants.
If we report a bug to Ravi, I never have to wait more than 10 hours for a solution. The efficiency of fixing any errors and getting it back to the customers is great. The customers never feel that there are any lags or glitches in our product. They always deliver quality.
How did AppIt Ventures perform from a project management standpoint?
Kayla is excellent at communicating. A lot of times, we go back and forth with emails, but she keeps everything placed in Teamwork. As far as meeting deadlines, they’ve never missed one. We’ve always been able to launch on time. Their team knows what we’re looking for to better the experience for our customers. Over the years, we’ve never had an issue meeting our customer deadlines.
What did you find most impressive about them?
Having worked with other teams, there are always going to be bugs in software because these things just happen. But it’s a matter of their ability to be honest and keep their word. They promise that they’ll make a good product and follow through on that. Miscommunications can happen, and software can be tricky, but knowing that the right product will be done at the end of the day, provides relief.
This experience is different than others I’ve had in the past. Some people will charge you extra and explain, if there is a mistake, that’s what the requirement document said. That’s not how Amanda (CEO) runs the company. She guarantees that customers will receive the functional product that they were expecting, ensuring it passes a practical test.
Are there any areas they could improve?
I think probably the only area to improve upon would be the differentiation in design work. We’ve had to have other designers give updates, so that’s the only part I’ve had to rely on someone else for. That would be the only thing that would help us even further the partnership.
Do you have any advice for potential customers?
Bring an open mind to the table. They’re going to come back and give you different ideas to make things more efficient. That’s the benefit of working with a company like theirs. You don’t have a development team that’s only working on your projects. They’ve seen dozens of other projects and come back strategically to advise on how to make your product the best in your industry. Leave room for them to give their advice and opinions.
Feedback has been positive so far, and internal stakeholders are hopeful about the impact the project will have on business. AppIt Ventures has been receptive to feedback and communicative. A pleasant experience, they continue to provide ongoing maintenance.