What evidence can you share that demonstrates the impact of the engagement?
We’ve had mostly positive feedback from the users, both teens and community organizations. The app has had a hugely beneficial impact on the lives of many teens, and that wouldn’t have been possible without App Guys. Any suggestions that come from users are relatively small and actionable; App Guys take care of them quickly.
How did App Guys perform from a project management standpoint?
They are very accessible and transparent about their availability. I communicate with my team and the owner mainly through email. Users report bugs, fixes, or suggestions through a dedicated help desk.
What did you find most impressive about them?
What I find most impressive is also what led me to decide to use them: their honesty, approachability, and open and friendly attitude. I don’t have much experience in this field, so they had opportunities to take advantage of that through things like cost or schedule, but they didn’t do that. They recognized the value of the project and of a long–term client.
Are there any areas they could improve?
They could source more local talent.
Do you have any advice for potential customers?
Take advantage of how communicative they are. If there is something technical you don’t understand or part of the project that you want to be explained, they will take the time to help.