AnythingPixel

What evidence can you share that demonstrates the impact of the engagement?

I know nothing about advertising. My business depends on Google. I wouldn’t survive without AnythingPixel. They help me to meet my financial goals.

I go online and type my business name or “CPR in West Palm.” If my name doesn’t come up on the first page, I call and ask what happened. He tells me how many clicks I had that week and how many people called and gives me a quick review of what happened.

We also do a survey with students. The registration form asks them how they heard of us. We keep track of where people are finding us. The surveys show how effective AnythingPixel’s work is.

How did AnythingPixel perform from a project management standpoint?

They’re great; they’re friendly and helpful. They send me weekly reports. I plan to continue working with them. I’m satisfied. We communicate mostly via phone, but we also use email and text.

What did you find most impressive about them?

Their patience and time they take to communicate with us are impressive. They’re reliable and trustworthy, and that’s hard to find. We get reports explaining all the charges. I like that I’m able to pay Google and manipulate my PPC myself.

Do you have any advice for potential customers?

Do research to know what you want.

What evidence can you share that demonstrates the impact of the engagement?

We routinely run customer surveys and we’ve consistently received positive feedback about the way the site looks. We’ve also noticed that our competitors model their sites after ours, which is a compliment, but it also means we need to keep innovating so we continue to stand out.

Aside from that, the work they did on the retargeting ads has been extremely beneficial from a revenue standpoint.

How did AnythingPixel perform from a project management standpoint?

They’re very clear when they need to postpone a deadline, whether it’s for technical reasons or some other kind of delay. If you need work done by a specific date, they’re very good about coming through on time. They’re also good at communicating their deadlines and goals, whether it’s via email, by phone, or in person.

What did you find most impressive about them?

Their level of professionalism is striking and they’re very easy to work with. I know from working with other clients that it doesn’t always go that smoothly — I’d probably put AnythingPixel above everyone else.

Are there any areas they could improve?

Because we’ve worked with them for a long time and we’re a familiar partner, sometimes there are assumptions made about what needs to get done instead of using more direct communication.

Do you have any advice for potential customers?

Voice your concerns up front and set expectations, but also trust in their ability to deliver for you.