What evidence can you share that demonstrates the impact of the engagement?
We routinely run customer surveys and we’ve consistently received positive feedback about the way the site looks. We’ve also noticed that our competitors model their sites after ours, which is a compliment, but it also means we need to keep innovating so we continue to stand out.
Aside from that, the work they did on the retargeting ads has been extremely beneficial from a revenue standpoint.
How did AnythingPixel perform from a project management standpoint?
They’re very clear when they need to postpone a deadline, whether it’s for technical reasons or some other kind of delay. If you need work done by a specific date, they’re very good about coming through on time. They’re also good at communicating their deadlines and goals, whether it’s via email, by phone, or in person.
What did you find most impressive about them?
Their level of professionalism is striking and they’re very easy to work with. I know from working with other clients that it doesn’t always go that smoothly — I’d probably put AnythingPixel above everyone else.
Are there any areas they could improve?
Because we’ve worked with them for a long time and we’re a familiar partner, sometimes there are assumptions made about what needs to get done instead of using more direct communication.
Do you have any advice for potential customers?
Voice your concerns up front and set expectations, but also trust in their ability to deliver for you.